The Medical Front Desk Receptionist provides essential administrative support to the office, healthcare providers, and patients in a fast-paced medical practice. This role is responsible for a wide range of tasks, including patient service, appointment scheduling, data entry, electronic health record (EHR) management, and patient education.ย
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Front Desk Receptionist Essential Functions/Responsibilities (other duties may be assigned):ย
- Greet patients upon arrival and address questions and concernsย
- Answer incoming calls, provide information, transfer calls, and take messages as neededย
- Schedule appointments and manage multiple provider calendarsย
- Register new patients and update existing patient demographics and financial informationย
- Facilitate patient flow by notifying providers of arrivals, monitoring delays, and communicating updates to patients and staffย
- Maintain and update patient records through data entry, faxing, and scanningย
- Collect payments, including deductibles, coinsurance, balances, copays, and sales of OTC itemsย
- Review and update accounts receivable/payable changes since prior visitsย
- Maintain an accurate log of orthotics received; contact patients for follow-ups and schedule appointments accordinglyย
- Monitor office supply inventory, place orders, and coordinate equipment maintenance and serviceย
- Verify insurance eligibility, referrals, and authorizations in preparation for next-day appointmentsย
- Prepare and process daily reports, deposit slips, and upload financial records to shared filesย
- Review billing claims and denials; gather required information from providers or patients to resolve issuesย
- Support additional office tasks and projects as neededย
Front Desk Receptionist Required Skills and Experience:ย
- High School Diploma or GED equivalentย
- 2+ years of administrative support experience in a medical environment preferredย
- Knowledge ofย health insurance processes, including pre-authorization, insurance verification, medical terminology, CPT codes and ICD-9/ ICD-10 coding preferredย
- Excellent customer service and interpersonal skillsย
- Ability to establish and maintain effective working relationships with patients, coworkers, and the public ย
- Strong communication, multi-tasking, and problem-solving skillsย
- Ability to thrive in a fast-paced and demanding work environmentย
- Strong attention to detail and a commitment to achieving high levels of patient satisfactionย
- Ability to maintain confidentiality and uphold HIPAA compliance at all timesย
- Sound judgment and discretion in handling sensitive informationย
- Team-oriented mindset, flexibility, and a willingness to learnย
- Proficiency with Microsoft Office Suite (Word, Excel, Outlook) and general computer systemsย ย
Front Desk Receptionist Benefits Offered:ย
- Health Insurance (Single & Family plans available)ย
- Life Insuranceย
- Disability Insuranceย
- 401(k) Plan with Company Matchย
- Employee Discount Programย
- Paid Time Off (PTO)ย
- Paid Holidaysย
Front Desk Receptionist Physical Requirements:ย ย
The physical demands described here represent those required to perform essential job functions. Reasonable accommodation may be made for individuals with disabilities. While performing this role, the employee must regularly:ย ย
- Sit, talk, hear, and use hands to write, type, or operate office equipmentย
- Occasionally reach with hands and arms; climb, balance, stoop, kneel, crouch, crawl, and smellย
- Perform repetitive motions, including reaching overhead and typingย
- Lift up to 50 pounds occasionally and carry objects weighing up to 25 poundsย
- Maintain peripheral vision, depth perception, and focus adjustmentsย