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Helpdesk Manager Jobs in Reston, VA (NOW HIRING)

GDIT

Helpdesk

Manassas, VA · On-site

$70K - $95K/yr

Yes Helpdesk At GDIT, people are our differentiators. As a Help Desk Technician, you will help ... Documenting and tracking customer incidents and requests via ticketing management system.

Next Step Systems

Helpdesk Analyst

Centreville, VA · On-site

$20.25 - $27.75/hr

Helpdesk Analyst, Centreville, VA We are seeking a Helpdesk Analyst with 2 to 4 years of Helpdesk ... Manage and support disaster recovery and business continuity solutions. - Maintain and ...

Comtech, LLC

Helpdesk Support

Washington, DC · On-site

$22.75 - $30.50/hr

We offer IT solutions across the disciplines of program/project management, applications ... Job Title: Sr Helpdesk Location: Washington, DC * Receive customer IT service requests via ...

IQUASAR LLC

Helpdesk Specialist

Washington, DC · On-site

$50K - $55K/yr

Paid time off iQuasar is seeking to fill the Principal Help Desk Specialist position in Washington ... Manage print queues to ensure printers are working properly. An Equal Opportunity Employer: iQuasar ...

22nd Century

HelpDesk Analyst

Sterling, VA · On-site

$20.25 - $27.75/hr

Responsible for managing trouble tickets and key issues related to the ongoing operations of the ... Help Desk may be required to switch operations to 24/7 coverage - could require shift work. Will ...

iQuasar LLC

Helpdesk Specialist

Washington, DC · On-site

$50K - $55K/yr

Paid time off iQuasar is seeking to fill the Principal Help Desk Specialist position in Washington ... Manage print queues to ensure printers are working properly. An Equal Opportunity Employer: iQuasar ...

22nd Century

HelpDesk Analyst

Sterling, VA · On-site

$20.25 - $27.75/hr

... O chains as defined by the contract. • Work with the technical/software team to ensure that ... Help Desk experience, or equivalent. • Familiarity with network infrastructure • CBP BI ...

ICT Mondial Inc

Helpdesk Specialist

Washington, DC · On-site

Helpdesk Specialist We are seeking an experienced Helpdesk / Desktop Support Specialist to join a ... Log, track, and route service requests and incidents in an incident management (ticketing) system.

New

InterSources Inc

Helpdesk Specialist

Washington, DC · On-site

They are seeking a Helpdesk Specialist to resolve technical issues, provide customer service, and ... Microsoft Office, Project, Visio, Outlook) and endpoint management tools. • Log and route service ...

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All JobsHelpdesk JobsHelpdesk Manager JobsHelpdesk Manager Jobs in Reston, VA

Helpdesk Manager information

See Reston, VA salary details

$39K

$87.2K

$129.5K

How much do helpdesk manager jobs pay per year?

As of Sep 6, 2026, the average yearly pay for helpdesk manager in Reston, VA is $87,162.00, according to ZipRecruiter salary data. Most workers in this role earn between $68,700.00 and $104,000.00 per year, depending on experience, location, and employer.

What does a helpdesk manager do?

A Helpdesk Manager oversees the daily operations of an organization's IT helpdesk or support team. They are responsible for managing staff, setting service level expectations, resolving escalated issues, and ensuring that users receive timely and effective technical support. Additionally, Helpdesk Managers often analyze support trends, implement process improvements, and coordinate with other IT departments to enhance overall service quality. Their goal is to maintain high customer satisfaction and efficient IT support operations.

What are the key skills and qualifications needed to thrive as a helpdesk manager?

To thrive as a Helpdesk Manager, you need strong IT knowledge, experience in technical support, and typically a bachelor's degree in information technology or a related field. Familiarity with helpdesk ticketing systems (e.g., ServiceNow, Zendesk), ITIL certification, and remote support tools is common in this role. Excellent leadership, problem-solving, and communication skills help you effectively manage teams and customer interactions. These competencies ensure efficient IT support operations, high customer satisfaction, and timely resolution of technical issues.

What are some common challenges faced by helpdesk managers, and how can they be addressed?

Helpdesk Managers often face challenges such as managing high ticket volumes, ensuring timely resolution of issues, and maintaining team morale during peak periods. Effective strategies include implementing robust ticketing systems, setting clear performance metrics, and providing ongoing training to staff. Additionally, fostering open communication and regularly recognizing team achievements can help build a supportive work environment that improves both employee satisfaction and customer service quality.

What is the difference between Helpdesk Manager vs IT Support Specialist?

AspectHelpdesk ManagerIT Support Specialist
Required CredentialsBachelor's degree in IT or related field, certifications like HDI Support Center ManagerAssociate's or Bachelor's degree, certifications like CompTIA A+
Work EnvironmentOversees helpdesk teams, manages support processesProvides technical support directly to users
Employer & Industry UsageCommon in large organizations, IT departmentsFound in various industries, including corporate, healthcare, education

The Helpdesk Manager focuses on leading support teams and managing support operations, while the IT Support Specialist provides direct technical assistance to users. Both roles require technical knowledge, but the manager role emphasizes leadership and process management.

What are the most commonly searched types of Helpdesk jobs in Reston, VA?

The most popular types of Helpdesk jobs in Reston, VA are:

What cities near Reston, VA are hiring for Helpdesk Manager jobs?

Cities near Reston, VA with the most Helpdesk Manager job openings:

Helpdesk Manager jobs near you

Senior Helpdesk Access Manager

Interactive Process Technology LLC

Fort Belvoir, VA • On-site

Full-time

Re-posted 9 days ago

Job description

Senior Helpdesk Access Manager
Ft. Belvoir, VA
At IPT Associates (IPTA), we enjoy solving real-world problems with technology. We work closely with our customers, teammates, experts, and partners to come up with practical solutions that actually make a difference. Whether it's a government or business organization, we focus on understanding the need and building something that works.
Our Team
At IPTA, everything starts with our people. We're big believers that when you invest in your team, great things happen. That's why we encourage learning, growth, and trying new things-even if you don't have all the answers yet.
Our culture is rooted in fierce determination, fearless integrity, and passionate service-but we also like to keep things collaborative, supportive, and down-to-earth.
We're looking for people who:
  • Are curious and excited about technology
  • Like solving problems and figuring things out
  • Can take initiative but also enjoy working with a team
  • Want to keep learning, growing, and challenging themselves

If you're someone who's eager to jump in, learn something new, and make an impact-you'll fit right in here.
*This position is contingent upon contract award and the actual job description may vary based on specific contract requirements and organizational needs.*
Responsibilities:
  • Execute 12 hours of service during regular working hours Monday-Friday; access request queues must be zeroed by close of business (COB) Friday of each week
  • Manage and validate access to IC PKI-enabled databases; monitor SIPRNET and JWICS database account requests at least three times a day within INSCOM core hours
  • Provide Tier 2 database support, including log-in errors, application troubleshooting, user search and profile support, and database account metrics management
  • Manage Intelligence Community of Interest (COI) access for database users; monitor COI sites and approve authorized account requests
  • Manage requests in entitlement management systems for the Army Intelligence Enterprise, ensuring proper organizational alignment and validating need-to-know
  • Manage access to NATO SECRET reader groups on SIPRNET and JWICS; monitor request sites at least once daily
  • Maintain the Army organization structure within JEMS, ensuring alignment with the Army command structure
  • Serve as DoDIIS Public Key Infrastructure (PKI) Trusted Agents for assigned personnel
  • Communicate with requested individuals to ensure accurate entries in the DoDIIS Full-Service Directory (FSD)
  • Assist personnel with proper installation of certificates and coordinate with the local Full-Service Directory SSO
  • Create and maintain the Access Management SOP including all policies and procedures related to trusted agent activities and access management; review every 6 months
  • Maintain and update Transaction Metrics log on a weekly basis
  • Produce ad hoc metrics reports within 2 business days of Government request
  • Engage with organizations within the Army Intelligence Community to discuss mission requirements
  • Review entitlements currently shared with the Army Intelligence Community on a regular basis
  • Search and discover entitlements that could positively impact authorized Army missions; create and maintain a list of these entitlements
  • Ensure organizations and missions are properly aligned in entitlement management systems
  • Answer Help Desk dedicated phone line and check voicemail periodically throughout shift
  • Monitor Help Desk Group Mailbox across multiple networks and respond within 2 hours during INSCOM core hours
  • Manage and update Help Desk websites on SIPR and JWICS; update website regularly as information changes
  • Update the Help Desk handout on a monthly basis

Requirements:
  • Bachelor's degree in an area related to the labor category from a college or university accredited by an agency recognized by the U.S. Department of Education with 8 years of demonstrated experience
  • Ability to obtain DoDD 8140.01 (formerly DoDD 8570.01-M) certification/IT Level II within 30 calendar days of indoctrination at HQ INSCOM
  • 4 years demonstrated advanced experience with the M3, such as profile management or validating access to system Communities of Interest
  • Demonstrated experience instructing and conducting training for military audiences
  • Demonstrated experience with access management operations, such as PKI Trusted Agent activities or verifying security clearance information in JPAS or Scattered Castles, or validating access using need-to-know applications (JEMS, NCTC, etc.)
  • Demonstrated experience involving complex security classification procedures/decisions such as coalition/foreign partner support, foreign disclosure, intelligence dissemination, or cross-domain operations
  • Demonstrated understanding of organizational messaging in DoD or IC
  • Experience drafting briefing slides to clearly articulate complex issues and procedures
  • Active Security clearance required

IPTA is an Equal Opportunity Employer. All employment decisions are based on individual merit, including qualifications, experience, performance, and business needs, consistent with applicable federal laws and federal contracting requirements. IPTA provides equal opportunity and utilizes merit-based principles to make employment-related decisions.
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