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Helpdesk Manager Jobs in Ontario (NOW HIRING)

Mortgage Automator

Helpdesk Technician

Toronto, ON · On-site

Ability to manage and prioritize multiple concurrent requests in a fast-paced environment. Essential Functions * Tier 1 Support & Troubleshooting: Respond to and resolve incoming helpdesk tickets ...

DCS Lab

Office Manager

Ottawa, ON · On-site

$30 - $32/hr

Help manage workflow between the front office and lab production team * Schedule vacations and help coordinate staff coverage * Review and approve employee timesheets * Support customer service and ...

Believeco Partners Ltd

... management and community-focused care. Whether we're delivering national noticing campaigns ... Helpers on the team to fill any potential gaps in support being offered.   Develop ...

Marmon

Helper

Sarnia, ON · On-site

CA$31.58/hr

Procor Limited manages Canada's largest private tank car lease fleet and operates an extensive ... We have an exciting opportunity for a reliable Helper at our Sarnia, Ontario location. This ...

Foundation Building Materials

Helper

Cambridge, ON

CA$22/hr

As a Helper , you will be a key contributor to the success of our daily operations by supporting ... General knowledge of building materials and a willingness to learn Reports To Branch Manager ...

Foundation Building Materials

Helper

Collingwood, ON

CA$22.34/hr

As a Helper , you will be a key contributor to the success of our daily operations by supporting ... General knowledge of building materials and a willingness to learn Reports To Branch Manager ...

Foundation Building Materials

Helper

Kingston, ON

CA$19/hr

As a Helper , you will be a key contributor to the success of our daily operations by supporting ... General knowledge of building materials and a willingness to learn Reports To Branch Manager ...

Foundation Building Materials

Helper

Kingston, ON · On-site

CA$21/hr

As a Helper , you will be a key contributor to the success of our daily operations by supporting ... To Branch Manager Compensation The listed pay range reflects the expected base rate for this ...

Foundation Building Materials

Helper

Cambridge, ON · On-site

CA$23/hr

As a Helper , you will be a key contributor to the success of our daily operations by supporting ... To Branch Manager Compensation The listed pay range reflects the expected base rate for this ...

Foundation Building Materials

Helper

Collingwood, ON

CA$22.34/hr

As a Helper , you will be a key contributor to the success of our daily operations by supporting ... To Branch Manager Compensation The listed pay range reflects the expected base rate for this ...

Shop Innovator

Google Ads (PPC) Manager

Toronto, ON · Remote

Google Ads (PPC) Manager We are a Canadian company looking for a results-driven Google Ads (PPC) Manager to help manage and scale paid advertising campaigns for eCommerce brands. We're looking for ...

MHMI

Dental Office Manager

Toronto, ON · On-site

The Office Manager will help manage the daily operations and protocols for the office. They are the point person for the entire team and are required to oversee the administrative operations of the ...

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All JobsHelpdesk JobsHelpdesk Manager JobsHelpdesk Manager Jobs in Ontario

Helpdesk Manager information

See Ontario salary details

$46.5K

$82.8K

$112.5K

How much do helpdesk manager jobs pay per year?

As of Aug 25, 2026, the average yearly pay for helpdesk manager in Ontario is $82,755.00, according to ZipRecruiter salary data. Most workers in this role earn between $68,000.00 and $93,000.00 per year, depending on experience, location, and employer.

What does a helpdesk manager do?

A Helpdesk Manager oversees the daily operations of an organization's IT helpdesk or support team. They are responsible for managing staff, setting service level expectations, resolving escalated issues, and ensuring that users receive timely and effective technical support. Additionally, Helpdesk Managers often analyze support trends, implement process improvements, and coordinate with other IT departments to enhance overall service quality. Their goal is to maintain high customer satisfaction and efficient IT support operations.

What are the key skills and qualifications needed to thrive as a helpdesk manager?

To thrive as a Helpdesk Manager, you need strong IT knowledge, experience in technical support, and typically a bachelor's degree in information technology or a related field. Familiarity with helpdesk ticketing systems (e.g., ServiceNow, Zendesk), ITIL certification, and remote support tools is common in this role. Excellent leadership, problem-solving, and communication skills help you effectively manage teams and customer interactions. These competencies ensure efficient IT support operations, high customer satisfaction, and timely resolution of technical issues.

What are some common challenges faced by helpdesk managers, and how can they be addressed?

Helpdesk Managers often face challenges such as managing high ticket volumes, ensuring timely resolution of issues, and maintaining team morale during peak periods. Effective strategies include implementing robust ticketing systems, setting clear performance metrics, and providing ongoing training to staff. Additionally, fostering open communication and regularly recognizing team achievements can help build a supportive work environment that improves both employee satisfaction and customer service quality.

What is the difference between Helpdesk Manager vs IT Support Specialist?

AspectHelpdesk ManagerIT Support Specialist
Required CredentialsBachelor's degree in IT or related field, certifications like HDI Support Center ManagerAssociate's or Bachelor's degree, certifications like CompTIA A+
Work EnvironmentOversees helpdesk teams, manages support processesProvides technical support directly to users
Employer & Industry UsageCommon in large organizations, IT departmentsFound in various industries, including corporate, healthcare, education

The Helpdesk Manager focuses on leading support teams and managing support operations, while the IT Support Specialist provides direct technical assistance to users. Both roles require technical knowledge, but the manager role emphasizes leadership and process management.

What are the most commonly searched types of Helpdesk jobs in Ontario?

The most popular types of Helpdesk jobs in Ontario are:

What cities in Ontario are hiring for Helpdesk Manager jobs?

Cities in Ontario with the most Helpdesk Manager job openings:

Helpdesk Manager jobs near you
Infographic showing various Helpdesk Manager job openings in Ontario as of August 2026, with employment types broken down into 80% Full Time, 19% Part Time, and 1% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $82,755 per year, or $39.8 per hour.

Helpdesk Technician

Toronto, ON • On-site

Mortgage Automator
See more jobs at Mortgage Automatorexternal

Full-time

PTO

Posted 11 days ago

Job description

Company Overview

Mortgage Automator is on a mission to revolutionize the lending industry by providing a comprehensive, end-to-end platform that eliminates the manual bottlenecks of private lending. Our innovative software empowers lenders to streamline their entire pipeline from origination and underwriting to automated servicing and investor reporting, so they can focus on scaling their business with confidence.

As one of the fastest-growing FinTech companies in North America, Mortgage Automator is customer-centric, ambitious, and deeply rooted in the lending community. We are building the "operating system" for private lenders, fostering a culture of ownership, high-speed execution, and decentralized decision-making.

Job Summary

The Helpdesk Technician serves as the first point of contact for Mortgage Automator employees experiencing technology issues, providing responsive, friendly, and effective Tier 1 support across hardware, software, and account access. This role is central to keeping MA's team productive — from day-one equipment setup for new hires to fast resolution of everyday technical issues — and plays a key part in maintaining a smooth, professional employee experience as the company scales.

Requirements

Required Education & Experience
    • Diploma / Degree in Information Technology, Computer Science, or a related field (or equivalent practical experience).
    • 1–3 years of experience in a helpdesk, desktop support, or technical support role.
    • Working knowledge of Windows and macOS operating systems, Microsoft 365, and common business productivity tools.
    • Familiarity with user account and access management (Active Directory, Azure AD, or similar identity platforms).
    • Basic understanding of networking fundamentals (Wi-Fi, VPN, TCP/IP troubleshooting).
    • Experience using a ticketing/helpdesk system (e.g., Zendesk, Freshservice, Jira Service Management).
    • CompTIA A+ certification is an asset (or actively working toward it).
    • Strong customer service orientation with clear, patient communication skills.
    • Ability to manage and prioritize multiple concurrent requests in a fast-paced environment.
Essential Functions
    • Tier 1 Support & Troubleshooting: Respond to and resolve incoming helpdesk tickets covering hardware, software, and connectivity issues in a timely, professional manner.
    • Onboarding & Offboarding: Prepare, configure, and deploy laptops and equipment for new hires; manage equipment retrieval and account deactivation for departures.
    • Account & Access Management: Handle password resets, permission changes, and user account administration across core business systems.
    • Asset & Inventory Management: Track IT hardware inventory, coordinate repairs, warranty claims, and replacements with vendors.
    • Documentation: Maintain internal knowledge base articles and standard operating procedures to support self-serve troubleshooting and consistent service delivery.
    • Escalation Management: Identify and route complex issues to Tier 2/3 support or appropriate technical staff, ensuring clear handoff notes.
    • Other duties as assigned.

Benefits

Work Environment

60% Office , 40% Work From Home.

Time-Off & Work Life Balance
  • Comprehensive Time Off: Competitive paid vacation to unplug and recharge throughout the year.
  • Holistic Wellness Leave: Dedicated personal leave supporting total well-being, including physical recovery or mental health.
  • Commuter-Friendly Hybrid: Flexible schedule blending collaborative office time with remote work.
Team Culture & Perks
  • Catered Lunches: Monthly team lunches to celebrate wins and connect with colleagues.
  • Growth & Learning: Continuous professional development with internal training and learning opportunities.
  • Modern Workspace: Professional, supportive environment with tools and technology needed to succeed.
  • Comprehensive Health Benefits.