ZipRecruiter

Log In

1

Helpdesk Assistant Jobs in Ontario (NOW HIRING)

Magna

Helpdesk Tchnician

Guelph, ON · On-site

CA$71K - CA$79K/yr

... and assist users throughout the company with problem resolution - Maintain and troubleshoot ... These tools help identify qualifications and experience that align with the role requirements.

Wing Assistant

GTM Sales Associate

Toronto, ON · Remote

Wing Assistant is building the next generation of AI-enabled workforce solutions for growing businesses. We help companies get high-quality support across roles like executive assistance, admin ...

Quantum Space

CA$29 - CA$40/hr

Who We're Looking For We are seeking a Tier 2 IT Helpdesk Technician to provide second-level ... system reliability, assist with systems administration tasks, and support ongoing IT and ...

Meridian Waste

Helper

Horn Lake, MS · On-site

Summary: The Driver Helper rides on the vehicle and assists the Driver in providing prompt ... Ride on the vehicle to assist the Driver while servicing customers on a designated route. * Operate ...

Nova Staffing Inc

Maintenance Helper

Mono, ON

You will assist with keeping equipment, work areas, and the facility in safe, clean, and efficient ... Help maintain the cleanliness and organization of maintenance shops, production areas, and common ...

RONA

As an Assistant Driver, you'll support drivers during deliveries and help with handling tasks. With your commitment to customer service, you'll ensure an exceptional customer experience while meeting ...

RONA

As an Assistant Driver, you'll support drivers during deliveries and help with handling tasks. With your commitment to customer service, you'll ensure an exceptional customer experience while meeting ...

Augment

$12/hr

Ride along designated routes to assist the driver with pickups. * Lift and load waste and recycling ... Help keep the vehicle clean and communicate any route issues to the driver or supervisor. What We ...

Hexagon

Machinist Helper

Dowling, ON · On-site

The Machinist Helper will learn to operate milling machines, lathes, grinders, sanders, and other ... Read and interpret blueprints/drawings * Assist in the maintenance and repair of machining ...

Posted today

Hexagon

Machinist Helper

Dowling, ON · On-site

The Machinist Helper will learn to operate milling machines, lathes, grinders, sanders, and other ... Responsibilities * Assist with set up, operation and maintaining a variety of machine tools ...

New

Dyno Nobel

Blaster Helper

Longlac, ON

What You'll Do As a Blaster Helper, you will assist the blaster in charge in performing blast site duties. You will be responsible for loading products (bulk and packaged) into delivery trucks in a ...

Marwood International

Maintenance Helper

Ingersoll, ON · On-site

CA$24.74/hr

Maintenance Helper Location: Ingersoll, ON Industry: Automotive Manufacturing - Tier 1 OEM Supplier ... This role will assist Electricians, and Millwrights with general maintenance activities and ...

Greenstone Gold Mine

Maintenance Helper

Geraldton, ON · On-site

CA$72K/yr

Job Summary We are seeking a Maintenance Helper to join our team. Reporting to the Mine Maintenance ... Key Responsibilities * Assist with regular shop duties including cleaning and restocking of ...

Sysco

Driver Helper

Thunder Bay, ON · On-site

Accurately count and deliver orders. * Assist Drivers off-load products to customers. * Able to ... the help of AI. AI will not be used to make hiring decisions or who progresses in the Job ...

ABL Employment

Delivery Helper

London, ON

CA$18/hr

We are looking for strong delivery helpers to assist in loading and unloading construction materials to the various job sites around London. - lifting requirements up to 50 lbs. - Monday to Friday ...

Sonoco

Shipper Helper

Brantford, ON · On-site

CA$32.45/hr

... Shipper Helper is responsible for the safe and efficient performance of all duties, while ... Perform safe and efficient operation of a Lift truck * Assist in loading and unloading of trucks ...

next page

Showing results 1-20

All JobsHelpdesk JobsHelpdesk Assistant JobsHelpdesk Assistant Jobs in Ontario

Helpdesk Assistant information

What is a helpdesk assistant?

Helpdesk Assistants are professionals who provide technical support and assistance to users experiencing computer or software-related issues. They serve as the first point of contact for troubleshooting problems, answering questions, and resolving user concerns, either in person, over the phone, or via email. Their responsibilities often include logging support tickets, diagnosing issues, and escalating complex problems to higher-level IT staff when necessary. Helpdesk Assistants play a crucial role in maintaining smooth IT operations within an organization.

What are the key skills and qualifications needed to thrive as a helpdesk assistant?

To thrive as a Helpdesk Assistant, you need a solid understanding of computer hardware, software troubleshooting, and general IT support, typically supported by a diploma or certification in information technology. Familiarity with ticketing systems, remote support tools, and knowledge bases such as ServiceNow or Zendesk is commonly required. Strong communication skills, patience, and problem-solving abilities set standout performers apart in this role. These skills and qualities are vital to efficiently resolve technical issues and ensure user satisfaction in a fast-paced support environment.

What are some common challenges faced by helpdesk assistants, and how can they be managed effectively?

Helpdesk Assistants often encounter high volumes of support requests and must efficiently prioritize issues while maintaining a positive attitude. Balancing multiple tasks, dealing with frustrated users, and addressing technical problems in a timely manner can be challenging. Successful Helpdesk Assistants develop strong communication skills, utilize ticketing systems for organization, and continually update their technical knowledge. Building rapport with team members and leveraging internal resources also help in managing workload and providing quality service.

What are the most commonly searched types of Helpdesk jobs in Ontario?

The most popular types of Helpdesk jobs in Ontario are:

What cities in Ontario are hiring for Helpdesk Assistant jobs?

Cities in Ontario with the most Helpdesk Assistant job openings:

Helpdesk Assistant jobs near you
Infographic showing various Helpdesk Assistant job openings in Ontario as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, 1% Temporary, and 3% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution.

Helpdesk Tchnician

Magna

Guelph, ON • On-site

CA$71K - CA$79K/yr

Full-time

Posted 4 days ago

Job description

Job descriptions may display in multiple languagesbased on your language selection.

What we offer:
At Magna, you can expect an engaging and dynamic environment where you can help to develop industry-leading automotive technologies. We invest in our employees, providing them with the support and resources they need to succeed. As a member of our global team, you can expect exciting, varied responsibilities as well as a wide range of development prospects. Because we believe that your career path should be as unique as you are.
Group Summary:
The Magna Exteriors portfolio of products includes access systems such as liftgates, exterior trim, modular systems, front-end modules including fascia, active aerodynamic systems and other lightweight structural components for automotive, commercial truck and other industrial markets.
Recognized globally as an innovator in all aspects of vehicle exteriors, Magna provides everything needed, from materials development and design through manufacturing and assembly, to help automakers create sleek, state-of-the-art vehicles across the world.

Job Responsibilities:

QUALIFICATIONS NECESSARY TO DO THE JOB:

- Immediate opening

- $71,744 - $79,700 annual compensation

- University Degree/College Diploma (preferably in Computer Science) or equivalent experience required

- Minimum three years in IT role preferred

- Proficient computer use with MS office and related software

- Must have Customer Obsession ability and understanding

- Experience with hardware - printers, scanners, cell phones

- Windows administration experience (Active Directory) an asset

- Previous computer operations experience (maintenance, setup, backup, problem solving)

- Excellent communication skills (written and oral, in English)

- Ability to lift 40lbs

- Proven ability and desire to work as part of a team whose primary focus is customer service

- Previous administrative experience an asset

- Proven ability to work with many priorities

- Must be well organized with great attention to accuracy and details

MAIN DUTIES:

- Support production for IT support requests

- Remote support - off hours and weekends

- Support various Barcode printers and scanners on the floor: includes cleaning and problem solving

- Troubleshoot and support any computer hardware/software issues - AS/400, PC, printers, e-mail

- Support AS/400 applications - EDI, Shipping, Customer Service

- Perform and verify AS/400 nightly backups

- Maintain forms and logs of requests; equipment database

- Train, coach and assist users throughout the company with problem resolution

- Maintain and troubleshoot cellular and communications devices

- Communicate and support Continuous Improvement, 5S and standardized work implementation

- Other duties as assigned

Awareness, Unity, Empowerment:

At Magna, we believe that a diverse workforce is critical to our success. That's why we are proud to be an equal opportunity employer. We hire on the basis of experience and qualifications, and in consideration of job requirements, regardless of, in particular, color, ancestry, religion, gender, origin, sexual orientation, age, citizenship, marital status, disability or gender identity. Magna takes the privacy of your personal information seriously. We discourage you from sending applications via email or traditional mail to comply with GDPR requirements and your local Data Privacy Law.


AI-Assisted Screening Disclosure

As part of our commitment to a fair, consistent, and efficient recruitment process, we may use artificial intelligence (AI) tools to assist in the initial screening of applications submitted through our Workday system. These tools help identify qualifications and experience that align with the role requirements. Please note that AI is used solely to support our recruiters. Final decisions are always made by the hiring manager and the hiring team. Importantly, no applicant data is shared externally through these AI tools. All information remains securely within our systems and is handled in accordance with our privacy and data protection policies.


Under conditions defined by applicable law, you may have the right to request an explanation of how AI is used to support decision-making.

If you have any questions or concerns about this process, feel free to contact our Talent Attraction team.


Worker Type:

Regular / Permanent

Group:

Magna Exteriors

Apply