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Helpdesk Manager Jobs in Illinois (NOW HIRING)

Mandarich Law Group, LLP

Helpdesk Support Technician

Chicago, IL · On-site

$20.50 - $27.75/hr

... manage employee onboarding/offboarding Support Windows desktops, Microsoft Office applications, printers, and other common business tools Maintain accurate records of issues and resolutions in our ...

Mandarich Law Group, LLP

Helpdesk Support Technician

Chicago, IL · On-site

$20.50 - $27.75/hr

... manage employee onboarding/offboarding · Support Windows desktops, Microsoft Office applications, printers, and other common business tools · Maintain accurate records of issues and resolutions in ...

Mandarich Law Group, LLP

Helpdesk Support Technician

Chicago, IL · On-site

$20.50 - $27.75/hr

... and manage employee onboarding/offboarding • Support Windows desktops, Microsoft Office applications, printers, and other common business tools • Maintain accurate records of issues and ...

Myconsumers

Help Desk Manager

Lake Forest, IL · On-site

$78.20 - $125.11/hr

We'relooking for a Help Desk Manager to lead a high-performing support team and drive the delivery of outstanding technology services across our organization. This is an exciting opportunity for a ...

New

Next Step Systems

Helpdesk Technician, Level 2

Chicago, IL · On-site

$20.50 - $27.75/hr

This Helpdesk Technician, Level 2 role will continuously work under the guidance of the IT Manager. This position is hybrid Onsite and Remote and candidates need to be local in or near Chicago, IL.

K2 Staffing

Helpdesk Support Level II+

Oak Park, IL

$19.75 - $26.50/hr

... need of a Help Desk Support Level II+ Technician . An IT Technicians role is to ensure system ... Monitor and manage Microsoft Windows 7/8/10 Operating Systems. * Monitor and manage Microsoft ...

K2 Staffing, LLC

Helpdesk Support Level II+

Oak Park, IL · On-site

$30 - $35/hr

... a Help Desk Support Level II+ Technician . An IT Technician's role is to ensure system operation ... Monitor and manage Microsoft Windows 7/8/10 Operating Systems. * Monitor and manage Microsoft ...

Impact Business Technology

Be Seen First

IT Helpdesk Technician

Chicago, IL · On-site

$50K - $60K/yr

We are seeking an IT Helpdesk Technician to join our team! You will resolve computer-related issues ... Perform scheduled and preventative maintenance for our clients including patch management, AV scans ...

SpotOn: Sales

IT Helpdesk II

Chicago, IL · On-site

Helpdesk Technicians support Spot On Employees and Contractors requiring attention to ... Intermediate Knowledge of Okta User/Group Management * Intermediate Knowledge of Google Workspace ...

SpotOn

IT Helpdesk II

Chicago, IL · On-site

$27 - $32/hr

Helpdesk Technicians support Spot On Employees and Contractors requiring attention to ... Intermediate Knowledge of Okta User/Group Management * Intermediate Knowledge of Google Workspace ...

LeadingIT

Helpdesk Technician - Tier 1

Manteno, IL · On-site

$40K - $50K/yr

Level 1 Helpdesk Technician What this role will entail: Are you a perfectionist who enjoys following directions? Do you need variety and change to keep from getting bored? Do you agonize over details ...

Horizon3 AI, Inc.

Global Help Desk Manager

Chicago, IL · On-site

$150 - $185/hr

Manager, Global Help DeskLocation US, Remote Employment Type Full time Location Type Remote Department Security and IT Get to Know Us Horizon3 is a fast-growing, remote cybersecurity company ...

New

LeadingIT

Helpdesk Technician - Tier 1

Woodstock, IL · On-site

$40K - $50K/yr

Level 1 Helpdesk Technician What this role will entail: Are you a perfectionist who enjoys following directions? Do you need variety and change to keep from getting bored? Do you agonize over details ...

LeadingIT

Level 1 Helpdesk Technician

Manteno, IL · On-site

$40K - $50K/yr

Level 1 Helpdesk Technician What this role will entail: Are you a perfectionist who enjoys following directions? Do you need variety and change to keep from getting bored? Do you agonize over details ...

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Showing results 21-40

All JobsHelpdesk JobsHelpdesk Manager JobsHelpdesk Manager Jobs in Illinois

Helpdesk Manager information

See Illinois salary details

$36.3K

$81.2K

$120.6K

How much do helpdesk manager jobs pay per year?

As of Sep 4, 2026, the average yearly pay for helpdesk manager in Illinois is $81,186.00, according to ZipRecruiter salary data. Most workers in this role earn between $64,000.00 and $96,900.00 per year, depending on experience, location, and employer.

What does a helpdesk manager do?

A Helpdesk Manager oversees the daily operations of an organization's IT helpdesk or support team. They are responsible for managing staff, setting service level expectations, resolving escalated issues, and ensuring that users receive timely and effective technical support. Additionally, Helpdesk Managers often analyze support trends, implement process improvements, and coordinate with other IT departments to enhance overall service quality. Their goal is to maintain high customer satisfaction and efficient IT support operations.

What are the key skills and qualifications needed to thrive as a helpdesk manager?

To thrive as a Helpdesk Manager, you need strong IT knowledge, experience in technical support, and typically a bachelor's degree in information technology or a related field. Familiarity with helpdesk ticketing systems (e.g., ServiceNow, Zendesk), ITIL certification, and remote support tools is common in this role. Excellent leadership, problem-solving, and communication skills help you effectively manage teams and customer interactions. These competencies ensure efficient IT support operations, high customer satisfaction, and timely resolution of technical issues.

What are some common challenges faced by helpdesk managers, and how can they be addressed?

Helpdesk Managers often face challenges such as managing high ticket volumes, ensuring timely resolution of issues, and maintaining team morale during peak periods. Effective strategies include implementing robust ticketing systems, setting clear performance metrics, and providing ongoing training to staff. Additionally, fostering open communication and regularly recognizing team achievements can help build a supportive work environment that improves both employee satisfaction and customer service quality.

What is the difference between Helpdesk Manager vs IT Support Specialist?

AspectHelpdesk ManagerIT Support Specialist
Required CredentialsBachelor's degree in IT or related field, certifications like HDI Support Center ManagerAssociate's or Bachelor's degree, certifications like CompTIA A+
Work EnvironmentOversees helpdesk teams, manages support processesProvides technical support directly to users
Employer & Industry UsageCommon in large organizations, IT departmentsFound in various industries, including corporate, healthcare, education

The Helpdesk Manager focuses on leading support teams and managing support operations, while the IT Support Specialist provides direct technical assistance to users. Both roles require technical knowledge, but the manager role emphasizes leadership and process management.

What are the most commonly searched types of Helpdesk jobs in Illinois?

The most popular types of Helpdesk jobs in Illinois are:

What cities in Illinois are hiring for Helpdesk Manager jobs?

Cities in Illinois with the most Helpdesk Manager job openings:

Helpdesk Manager jobs near you
Infographic showing various Helpdesk Manager job openings in Illinois as of August 2026, with employment types broken down into 82% Full Time, 17% Part Time, and 1% Contract. Highlights an 79% Physical, 3% Hybrid, and 18% Remote job distribution, with an average salary of $81,186 per year, or $39 per hour.

Helpdesk Technician Specialist

Sonoma Consulting Inc.

Chicago, IL

$20.50 - $27.75/hr

Full-time

Re-posted 7 days ago

Job description

Company Description

Sonoma Consulting is one of the fastest growing Global IT Consulting and Executive Search providers with offices in Naperville IL; Chicago IL; Tyson's Corner VA and Hyderabad India. 

Our clients range from start-ups to Fortune 500 companies throughout the world. We look to our large recruiting team to continue to build upon the high standards we have set and ways to continually improve our recruiting process around the speed and quality of the resources we deliver. The Sonoma team prides itself on best model for delivery of IT Resources in a 24/7 model, our high level of professionalism and integrity which enables us to create long-term, meaningful relationships with our clients. 

Job Description

Position Summary: 
This position responds to phone and email requests for technical support from over 5000 end-users across the country.
The Help Desk Specialist uses their technical knowledge and analytical skills to diagnose and resolve client issues related to accessing and using our student facing and business office systems.
Principle Duties:
    Provide excellent customer service while responding to phone, email and walk-up requests from end-users.
    Use technical, analytical and communication skills to accurately identify client needs and provide solutions.
    Meet problem resolution and issue management goals.
    Actively use and contribute to the solutions database
    Log all appropriate activities in the tracking system in a complete, accurate and timely manner.
    Identify critical customer and system issues and escalate to the appropriate person or group using established procedures.
    Participate in special projects and other duties as assigned

Qualifications

Essential Knowledge, Skills, and Abilities:
    Excellent troubleshooting and critical thinking skills.
    Excellent interpersonal, verbal and written communication skills with the ability to translate technical concepts into user-friendly easy to understand language.
    Proficiency with a variety of Windows operating systems and software including Windows XP, Vista, Windows 7, MS Office, Outlook and multiple browsers.
    Proficiency with Macintosh operating systems and software including Safari and MS Office and Outlook for Macintosh
    Knowledge of networking concepts and the ability to troubleshoot network printing and wireless client issues.
    Ability to work in and foster a collaborative team environment
Position Qualifications:
    Bachelor's degree or equivalent job experience required
    4-6 years of experience providing desktop support.
    MCSE or MCSA , or ACHDS certification preferred

Additional Information

All your information will be kept confidential according to EEO guidelines.

Sonoma Consult logo

About Sonoma Consult

Sourced by ZipRecruiter

Sonoma Consult is a California based C corporation helping companies bring products to the patient by working closely with the engineering teams and the clinicians. Our goal, no matter what stage of product development, is to create and execute a plan of action to move the product through the appropriate clinical and regulatory steps. Sonoma Consult works cohesively with the engineers and physicians to translate technologies to the clinic. Our goal is to help you get the very best product to the clinic and to the market. This includes planning, execution and ensuring critical data is delivered in the right format to ensure the feedback loop to the design team ultimately delivers the most advanced technology to the patient.

Industry

Business management consulting

Company size

1 - 10 Employees

Headquarters location

Sonoma, CA, US

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