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Helpdesk Manager Jobs in Watseka, IL (NOW HIRING)

CVS Health

Pharmacy Manager

Hoopeston, IL · On-site

$65 - $85/hr

Millions of times a day, we help people on their path to better health ΓÇôfrom advising on ... As Pharmacy Manager, you have one of the most significant roles in our company ΓÇô delivering ...

CVS Health

Pharmacy Manager

Hoopeston, IL · On-site

$65 - $85/hr

Millions of times a day, we help people on their path to better health Cofrom advising on ... As Pharmacy Manager, you have one of the most significant roles in our company Co delivering our ...

Modular Devices

Electrical Helper

Rensselaer, IN

$18 - $25/hr

Maintain organized work areas and properly manage electrical materials and tools * Communicate material shortages, design concerns, or production delays to supervisors * Follow all company safety ...

Jersey Mike's

Assistant Manager

Bourbonnais, IL · On-site

We're looking for an exceptional Assistant Manager to help lead our restaurant team! As the Assistant Manager, you'll be responsible for helping the General Manager in managing all aspects of our ...

Subway - 16068-0

Manager

Momence, IL

As part of the Subway ® Team, you as a Manager will focus on eight main things: * Providing an ... Maintaining business records and analyzing them to help increase sales * Identifying and contacting ...

AG Bells II

Shift Manager

Watseka, IL

$14.25 - $18/hr

... Manager (RGM) by running great work shifts and meeting Taco Bell standards ... You take ownership and responsibility to solve problems, seek help when needed and are willing to ...

AG Bells II

Shift Manager

Kankakee, IL · On-site

$14.50 - $18.25/hr

... Manager (RGM) by running great work shifts and meeting Taco Bell standards ... You take ownership and responsibility to solve problems, seek help when needed and are willing to ...

AG Bells II

Shift Manager

Bradley, IL

$14.25 - $18.25/hr

... Manager (RGM) by running great work shifts and meeting Taco Bell standards ... You take ownership and responsibility to solve problems, seek help when needed and are willing to ...

AG Bells II

Shift Manager

Bourbonnais, IL · On-site

$14.50 - $18.25/hr

... Manager (RGM) by running great work shifts and meeting Taco Bell standards ... You take ownership and responsibility to solve problems, seek help when needed and are willing to ...

Hoffmann Oberweis Dairy

Store Manager

Bradley, IL · On-site

$65K/yr

About the Role We're looking for a high-energy, people-loving Store Manager to help lead our ice cream shop to sweet success! You'll be the right-hand hero to the District Manager, keeping operations ...

Oberweis Dairy

Store Manager

Bradley, IL

$65K/yr

About the Role Were looking for a high-energy, people-loving Store Manager to help lead our ice cream shop to sweet success! Youll be the right-hand hero to the District Manager, keeping operations ...

Oberweis Dairy

Store Manager

Bradley, IL · On-site

$65K/yr

About the Role We're looking for a high-energy, people-loving Store Manager to help lead our ice cream shop to sweet success! You'll be the right-hand hero to the District Manager, keeping operations ...

Oberweis Dairy

Store Manager

Bradley, IL · On-site

$65K/yr

About the Role We're looking for a high-energy, people-loving Store Manager to help lead our ice cream shop to sweet success! You'll be the right-hand hero to the District Manager, keeping operations ...

McDonald's

Shift Manager

Bourbonnais, IL · On-site

$26/hr

Shift Managers may also be responsible for meeting targets during their shifts and for helping their assigned Departments meet their goals. As a Shift Manager, you may be responsible for: • Food ...

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All JobsHelpdesk JobsHelpdesk Manager JobsHelpdesk Manager Jobs in Watseka, IL

Helpdesk Manager information

See Watseka, IL salary details

$35.7K

$79.7K

$118.5K

How much do helpdesk manager jobs pay per year?

As of Aug 12, 2026, the average yearly pay for helpdesk manager in Watseka, IL is $79,745.00, according to ZipRecruiter salary data. Most workers in this role earn between $62,800.00 and $95,200.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a helpdesk manager?

To thrive as a Helpdesk Manager, you need strong IT knowledge, experience in technical support, and typically a bachelor's degree in information technology or a related field. Familiarity with helpdesk ticketing systems (e.g., ServiceNow, Zendesk), ITIL certification, and remote support tools is common in this role. Excellent leadership, problem-solving, and communication skills help you effectively manage teams and customer interactions. These competencies ensure efficient IT support operations, high customer satisfaction, and timely resolution of technical issues.

What does a helpdesk manager do?

A Helpdesk Manager oversees the daily operations of an organization's IT helpdesk or support team. They are responsible for managing staff, setting service level expectations, resolving escalated issues, and ensuring that users receive timely and effective technical support. Additionally, Helpdesk Managers often analyze support trends, implement process improvements, and coordinate with other IT departments to enhance overall service quality. Their goal is to maintain high customer satisfaction and efficient IT support operations.

What is the difference between Helpdesk Manager vs IT Support Specialist?

AspectHelpdesk ManagerIT Support Specialist
Required CredentialsBachelor's degree in IT or related field, certifications like HDI Support Center ManagerAssociate's or Bachelor's degree, certifications like CompTIA A+
Work EnvironmentOversees helpdesk teams, manages support processesProvides technical support directly to users
Employer & Industry UsageCommon in large organizations, IT departmentsFound in various industries, including corporate, healthcare, education

The Helpdesk Manager focuses on leading support teams and managing support operations, while the IT Support Specialist provides direct technical assistance to users. Both roles require technical knowledge, but the manager role emphasizes leadership and process management.

What are some common challenges faced by helpdesk managers, and how can they be addressed?

Helpdesk Managers often face challenges such as managing high ticket volumes, ensuring timely resolution of issues, and maintaining team morale during peak periods. Effective strategies include implementing robust ticketing systems, setting clear performance metrics, and providing ongoing training to staff. Additionally, fostering open communication and regularly recognizing team achievements can help build a supportive work environment that improves both employee satisfaction and customer service quality.
What cities near Watseka, IL are hiring for Helpdesk Manager jobs? Cities near Watseka, IL with the most Helpdesk Manager job openings:
Helpdesk Manager jobs near you
Infographic showing various Helpdesk Manager job openings in Watseka, IL as of August 2026, with employment types broken down into 81% Full Time, 18% Part Time, and 1% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $79,745 per year, or $38.3 per hour.

Pharmacy Manager

CVS Health

Hoopeston, IL • On-site

$65 - $85/hr

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 4 days ago

CVS Health rating

5.8

Company rating: 5.8 out of 10

Based on 4,332 frontline employees who took The Breakroom Quiz

89th of 112 rated pharmacies

Job description

We're building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health®, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger - helping to simplify health care one person, one family and one community at a time.
Health is everything. At CVS Health, colleagues are committed to increasing access, lowering costs and improving quality of care. Millions of times a day, we help people on their path to better health ΓÇôfrom advising on prescriptions to helping manage chronic and specialty conditions. As Pharmacy Manager, you have one of the most significant roles in our company ΓÇô delivering our purpose, modeling our values, and demonstrating genuine, authentic care for our patients. In addition to leading and directing your Pharmacy Staff, comprised of both staff Pharmacists and Pharmacy Technicians, you are accountable for the management, oversight and operation of all aspects within your pharmacy. This includes:

  • Patient Safety
  • Pharmacy Professional Practice
  • Regulatory Requirements
  • Quality Assurance
  • Customer Service
  • Personnel Management
  • Inventory Management
  • Financial Profitability
  • Loss Prevention
  • Workflow Management A key component of the Pharmacy Manager role is keeping your customers and patients healthy through adoption and management of patient care programs. Additionally, you will:
  • Lead with Heart ΓÇô display empathy and compassion for your patients, customers, caregivers and colleagues on your team
  • Motivate, inspire and develop your Pharmacy Support Staff by balancing assignments that maximize colleagues' strengths, address development opportunities and decrease knowledge gaps
  • Identify critical business opportunities and meaningful solutions to drive growth and improve performance in your pharmacy
  • Successfully implement those solutions by leading your team to achieve specified goals
  • Adapt to change and adjust plans to thrive in a dynamic community healthcare setting
  • Seek new ways to grow, collaborate with others and deliver better outcomes
  • Align others around purpose to gain support and commitment
  • Facilitate a ΓÇÿteam' culture that promotes caring, energy, enthusiasm and pride
  • Apply acquired knowledge to help drive healthy outcomes and differentiate CVS from competitors
  • The above represents a summary of the functions of a Pharmacy Manager. Additional functions and physical requirements are available on the full job description.
  • Active Pharmacy License in the state in which you are employed
  • Not on the DEA Excluded Parties List
  • Immunization Certification through an accredited organization (i.e. APhA)
  • Listed on the pharmacy state license as the ΓÇÿpharmacist in charge'
  • Submission of required information/documents to your state PMP administrator to register for PMP access (in states with active PMP for pharmacist use)..Bachelor of Science in Pharmacy or Pharm. D. degree

    • Anticipated Weekly Hours
    40
    Time Type
    Full time
    Pay Range
    The typical pay range for this role is:
    $65.00 - $85.00
    This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
    Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
    Great benefits for great people
    We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
    This full-time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well-being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.
    Additional details about available benefits are provided during the application process and on Benefits Moments.
    We anticipate the application window for this opening will close on: 08/21/2026
    Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

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