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Helpdesk Manager Jobs in Watseka, IL (NOW HIRING)

Modular Devices

Electrical Helper

Rensselaer, IN · On-site

$18 - $25/hr

Maintain organized work areas and properly manage electrical materials and tools * Communicate material shortages, design concerns, or production delays to supervisors * Follow all company safety ...

Indiana Professional Management Group

Case Manager

Kentland, IN · On-site

$15.50 - $20/hr

Help Individuals access services and supports they need to meet their goals * Facilitate regular community-based team meetings to review plan of care and collaborate with service providers as needed ...

New

Indiana Professional Management Group

Case Manager

Brook, IN · On-site

$16.50 - $21.25/hr

Help Individuals access services and supports they need to meet their goals * Facilitate regular community-based team meetings to review plan of care and collaborate with service providers as needed ...

New

Indiana Professional Management Group

Case Manager

Kentland, IN · On-site

$15.50 - $20/hr

Help Individuals access services and supports they need to meet their goals * Facilitate regular community-based team meetings to review plan of care and collaborate with service providers as needed ...

New

Help at Home

Registered Nurse (RN) Case Manager

Oxford, IN · On-site

$72K - $77K/yr

This role offers an opportunity to contribute to meaningful work and help shape the future of care in communities across the country. This Case Manager will support LaFayette and Logansport- $5,000 ...

Help at Home

Registered Nurse (RN) Case Manager

Oxford, IN · On-site

$72K - $77K/yr

This role offers an opportunity to contribute to meaningful work and help shape the future of care in communities across the country. This Case Manager will support LaFayette and Logansport- $5,000 ...

Jersey Mike's

Assistant Manager

Bourbonnais, IL

$18 - $21/hr

We're looking for an exceptional Assistant Manager to help lead our restaurant team! As the Assistant Manager, you'll be responsible for helping the General Manager in managing all aspects of our ...

Subway - 16068-0

Manager

Momence, IL · On-site

As part of the Subway ® Team, you as a Manager will focus on eight main things: * Providing an ... Maintaining business records and analyzing them to help increase sales * Identifying and contacting ...

Subway

Manager

Momence, IL · On-site

As part of the Subway ® Team, you as a Manager will focus on eight main things: * Providing an ... Maintaining business records and analyzing them to help increase sales * Identifying and contacting ...

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All JobsHelpdesk JobsHelpdesk Manager JobsHelpdesk Manager Jobs in Watseka, IL

Helpdesk Manager information

See Watseka, IL salary details

$35.7K

$79.7K

$118.5K

How much do helpdesk manager jobs pay per year?

As of Sep 4, 2026, the average yearly pay for helpdesk manager in Watseka, IL is $79,745.00, according to ZipRecruiter salary data. Most workers in this role earn between $62,800.00 and $95,200.00 per year, depending on experience, location, and employer.

What does a helpdesk manager do?

A Helpdesk Manager oversees the daily operations of an organization's IT helpdesk or support team. They are responsible for managing staff, setting service level expectations, resolving escalated issues, and ensuring that users receive timely and effective technical support. Additionally, Helpdesk Managers often analyze support trends, implement process improvements, and coordinate with other IT departments to enhance overall service quality. Their goal is to maintain high customer satisfaction and efficient IT support operations.

What are the key skills and qualifications needed to thrive as a helpdesk manager?

To thrive as a Helpdesk Manager, you need strong IT knowledge, experience in technical support, and typically a bachelor's degree in information technology or a related field. Familiarity with helpdesk ticketing systems (e.g., ServiceNow, Zendesk), ITIL certification, and remote support tools is common in this role. Excellent leadership, problem-solving, and communication skills help you effectively manage teams and customer interactions. These competencies ensure efficient IT support operations, high customer satisfaction, and timely resolution of technical issues.

What are some common challenges faced by helpdesk managers, and how can they be addressed?

Helpdesk Managers often face challenges such as managing high ticket volumes, ensuring timely resolution of issues, and maintaining team morale during peak periods. Effective strategies include implementing robust ticketing systems, setting clear performance metrics, and providing ongoing training to staff. Additionally, fostering open communication and regularly recognizing team achievements can help build a supportive work environment that improves both employee satisfaction and customer service quality.

What is the difference between Helpdesk Manager vs IT Support Specialist?

AspectHelpdesk ManagerIT Support Specialist
Required CredentialsBachelor's degree in IT or related field, certifications like HDI Support Center ManagerAssociate's or Bachelor's degree, certifications like CompTIA A+
Work EnvironmentOversees helpdesk teams, manages support processesProvides technical support directly to users
Employer & Industry UsageCommon in large organizations, IT departmentsFound in various industries, including corporate, healthcare, education

The Helpdesk Manager focuses on leading support teams and managing support operations, while the IT Support Specialist provides direct technical assistance to users. Both roles require technical knowledge, but the manager role emphasizes leadership and process management.

What cities near Watseka, IL are hiring for Helpdesk Manager jobs?

Cities near Watseka, IL with the most Helpdesk Manager job openings:

Helpdesk Manager jobs near you
Infographic showing various Helpdesk Manager job openings in Watseka, IL as of August 2026, with employment types broken down into 81% Full Time, 18% Part Time, and 1% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $79,745 per year, or $38.3 per hour.

Electrical Helper

Modular Devices

Rensselaer, IN • On-site

$18 - $25/hr

Full-time

Posted 27 days ago

Job description

Job Title: Production Specialist- Electrical
Position Description: The Electrical Production Specialist is responsible for the installation, routing, assembly, and testing of electrical systems within mobile medical coaches. This role supports the production process by ensuring all electrical components and wiring systems are installed accurately, safely, and according to engineering specifications, healthcare standards, and company quality requirements.
This position plays a critical role in building fully functional mobile medical units by collaborating with production, engineering, and installation teams in a fast-paced manufacturing environment. The ideal candidate is detail-oriented, mechanically inclined, and experienced working with electrical systems and production equipment.
Essential job duties include but are not limited to:
  • Install, route, and secure electrical wiring, conduit, and harnesses throughout mobile medical coaches
  • Read and interpret electrical schematics, blueprints, and production work orders
  • Install electrical panels, breakers, outlets, lighting, switches, and other electrical components
  • Assist with installation and wiring of medical equipment and support systems
  • Perform electrical troubleshooting, testing, and quality checks
  • Ensure all electrical work meets company quality standards and applicable codes
  • Operate hand tools, power tools, testing meters, and electrical equipment safely
  • Collaborate with engineering and production teams to resolve electrical or installation issues
  • Maintain organized work areas and properly manage electrical materials and tools
  • Communicate material shortages, design concerns, or production delays to supervisors
  • Follow all company safety procedures and manufacturing standards
  • Frequently bend, kneel, climb, and work in confined interior spaces
  • Maintain a strong attendance record
  • Perform other related duties as assigned
Qualifications: Note that these requirements are representative, but not all-inclusive, of the knowledge, skill, and ability required to perform this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Required Knowledge/Skills:
  • Basic knowledge of electrical systems, wiring, and installation practices
  • Ability to read electrical schematics and production drawings
  • Experience using electrical hand tools, meters, and power equipment
  • Strong troubleshooting and problem-solving skills
  • Knowledge of safe electrical work practices
  • Strong attention to detail and organizational skills
  • Ability to work independently and within a team environment
  • Good time management and ability to meet production deadlines
  • Ability to lift 50+ lbs and perform physical labor
  • Effective communication and teamwork skills
Experience:
  • 1–3 years of electrical, manufacturing, RV, trailer, modular, or related experience preferred
  • Experience with low-voltage, 480V, 120V, and production electrical systems is a plus
  • Familiarity with mobile medical, RV, or specialty vehicle manufacturing preferred
Education:
  • High School Diploma or GED preferred
  • Electrical certification, trade school training, or related education preferred
Physical Requirements:
  • Ability to lift up to 50 lbs occasionally
  • Ability to go up and down ladders often
  • Prolonged standing, walking, and working in a warehouse/production environment
  • Ability to work inside production facilities and confined unit interiors
  • Comfortable operating electrical tools and production equipment
Additional requirements:
This is a full-time position. Employees are expected to work a general schedule of 8 hours per day, 5 days per week. Employees may be required to work beyond the standard schedule to meet the deliverables and expectations of the role.
This document and the content herein do not constitute an agreement or contract of employment. Employment with Modular Devices Acquisitions, LLC d/b/a Modular Devices, is at-will to the extent allowed by Federal and/or State law. Modular Devices reserves the express right to eliminate this position from our organization or make changes at any time, with or without prior notices, as allowed by law.

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