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Helpdesk Manager Jobs in Chicago, IL (NOW HIRING)

Magicforce

Helpdesk Analyst

Chicago, IL

$30 - $40/hr

JOB DUTIES (List in order of importance) 1. Provide friendly and efficient Customer Service. 2. Provide clerical, administrative, and organizational support as authorized by the Help Desk Manager. 3. ...

Posted today

Trilogy Inc

Helpdesk Analyst

Chicago, IL

$24.38 - $28.04/hr

The Help Desk Analyst will have opportunities to develop systems administration skills in Microsoft ... Work closely with team on server, network management, and deployments. Update team on new support ...

Barilla Group

Helpdesk Analyst

Northbrook, IL · On-site

$20.75 - $28.50/hr

This role is responsible for troubleshooting IT issues, managing user accounts and access ... Enter tickets in global helpdesk system and follow up as necessary. • All support should be ...

Trilogy Inc

Helpdesk Analyst

Skokie, IL

$24.38 - $28.04/hr

The Help Desk Analyst will have opportunities to develop systems administration skills in Microsoft ... Work closely with team on server, network management, and deployments. Update team on new support ...

Trilogy

Helpdesk Analyst

Chicago, IL · On-site

$24.38 - $28.04/hr

The Help Desk Analyst will have opportunities to develop systems administration skills in Microsoft ... Work closely with team on server, network management, and deployments. Update team on new support ...

Mandarich Law Group, LLP

Helpdesk Support Technician

Chicago, IL · On-site

$20.50 - $27.75/hr

... manage employee onboarding/offboarding · Support Windows desktops, Microsoft Office applications, printers, and other common business tools · Maintain accurate records of issues and resolutions in ...

Next Step Systems

Helpdesk Technician, Level 2

Chicago, IL · On-site

$20.50 - $27.75/hr

This Helpdesk Technician, Level 2 role will continuously work under the guidance of the IT Manager. This position is hybrid Onsite and Remote and candidates need to be local in or near Chicago, IL.

K2 Staffing, LLC

Helpdesk Support Level II+

Oak Park, IL · On-site

$30 - $35/hr

... a Help Desk Support Level II+ Technician . An IT Technician's role is to ensure system operation ... Monitor and manage Microsoft Windows 7/8/10 Operating Systems. * Monitor and manage Microsoft ...

K2 Staffing

Helpdesk Support Level II+

Oak Park, IL

$19.75 - $26.50/hr

... need of a Help Desk Support Level II+ Technician . An IT Technicians role is to ensure system ... Monitor and manage Microsoft Windows 7/8/10 Operating Systems. * Monitor and manage Microsoft ...

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All JobsHelpdesk JobsHelpdesk Manager JobsHelpdesk Manager Jobs in Chicago, IL

Helpdesk Manager information

See Chicago, IL salary details

$38.6K

$86.3K

$128.3K

How much do helpdesk manager jobs pay per year?

As of Aug 19, 2026, the average yearly pay for helpdesk manager in Chicago, IL is $86,307.00, according to ZipRecruiter salary data. Most workers in this role earn between $68,000.00 and $103,000.00 per year, depending on experience, location, and employer.

What does a helpdesk manager do?

A Helpdesk Manager oversees the daily operations of an organization's IT helpdesk or support team. They are responsible for managing staff, setting service level expectations, resolving escalated issues, and ensuring that users receive timely and effective technical support. Additionally, Helpdesk Managers often analyze support trends, implement process improvements, and coordinate with other IT departments to enhance overall service quality. Their goal is to maintain high customer satisfaction and efficient IT support operations.

What are the key skills and qualifications needed to thrive as a helpdesk manager?

To thrive as a Helpdesk Manager, you need strong IT knowledge, experience in technical support, and typically a bachelor's degree in information technology or a related field. Familiarity with helpdesk ticketing systems (e.g., ServiceNow, Zendesk), ITIL certification, and remote support tools is common in this role. Excellent leadership, problem-solving, and communication skills help you effectively manage teams and customer interactions. These competencies ensure efficient IT support operations, high customer satisfaction, and timely resolution of technical issues.

What are some common challenges faced by helpdesk managers, and how can they be addressed?

Helpdesk Managers often face challenges such as managing high ticket volumes, ensuring timely resolution of issues, and maintaining team morale during peak periods. Effective strategies include implementing robust ticketing systems, setting clear performance metrics, and providing ongoing training to staff. Additionally, fostering open communication and regularly recognizing team achievements can help build a supportive work environment that improves both employee satisfaction and customer service quality.

What is the difference between Helpdesk Manager vs IT Support Specialist?

AspectHelpdesk ManagerIT Support Specialist
Required CredentialsBachelor's degree in IT or related field, certifications like HDI Support Center ManagerAssociate's or Bachelor's degree, certifications like CompTIA A+
Work EnvironmentOversees helpdesk teams, manages support processesProvides technical support directly to users
Employer & Industry UsageCommon in large organizations, IT departmentsFound in various industries, including corporate, healthcare, education

The Helpdesk Manager focuses on leading support teams and managing support operations, while the IT Support Specialist provides direct technical assistance to users. Both roles require technical knowledge, but the manager role emphasizes leadership and process management.

What are the most commonly searched types of Helpdesk jobs in Chicago, IL?

The most popular types of Helpdesk jobs in Chicago, IL are:

What cities near Chicago, IL are hiring for Helpdesk Manager jobs?

Cities near Chicago, IL with the most Helpdesk Manager job openings:

Helpdesk Manager jobs near you
Infographic showing various Helpdesk Manager job openings in Chicago, IL as of August 2026, with employment types broken down into 87% Full Time, 12% Part Time, and 1% Contract. Highlights an 83% Physical, 2% Hybrid, and 15% Remote job distribution, with an average salary of $86,307 per year, or $41.5 per hour.

Helpdesk Analyst

Magicforce

Chicago, IL

$30 - $40/hr

Contractor

Posted 21 hours ago

Posted today

Job description

POSITION SUMMARY: This position must meet all the requirements of a System Analyst II as well as specific detailed functions explained below in the qualifications section for the HIS department. Supports the Hospital Information Systems Customer Service Team in projects and assists in processing issues reported to the Bureau's Help Desk via telephone calls, walk-ins, voice mails, faxes, and emails- escalating issues through proper channels.

JOB DUTIES (List in order of importance)

1. Provide friendly and efficient Customer Service.

2. Provide clerical, administrative, and organizational support as authorized by the Help Desk Manager.

3. Maintain Help Desk Manuals, updating contact and location sheets and compiling support policies and procedures as needed by Help Desk Manager.

a. Answer, log, and track issues/requests as received.

b. Evaluate the severity of the customer's issue or request.

c. Attempt to solve problems over the phone whenever possible and practical

d. Assign calls to appropriate individual(s) or queue based upon information gathered.

e. Follow up with customer to confirm that: issues have been resolved in a satisfactory manner or; communicate what action(s) have been taken to reach a resolution.

4. Function as a team player.

QUALIFICATIONS

1. Strong customer focus and excellent communication skills,

2. Must, possess an Associate Degree or 2 years of college level courses.

3. Must possess 2 +years’ experience working in a Help Desk environment.

4. Must possess experience utilizing remote control tools in an effort to resolve problems.

5. A + certification preferred.

6. Work experience in a health care environment is preferred.

7. Must demonstrate the ability to pay close attention to detail.

8. Ability and willingness to follow procedures and contribute to improving processes.