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Helpdesk Associate Jobs in Chicago, IL (NOW HIRING)

Family Express

Help Desk Associate

Valparaiso, IN · On-site

$16.25 - $22/hr

Help Desk Associate Position summary: The Help Desk Associate is the first level of response and support for our stores and end-users. The position is responsible for answering, collaborating ...

FAMILY EXPRESS CORPORATION

Help Desk Associate

Valparaiso, IN · On-site

$15.75 - $21.25/hr

The Help Desk Associate is the first level of response and support for our stores and end-users. The position is responsible for answering, collaborating commenting, troubleshooting, and providing ...

Family Express Corporation

Help Desk Associate

Valparaiso, IN · On-site

$15.75 - $21.25/hr

The Help Desk Associate is the first level of response and support for our stores and end-users. The position is responsible for answering, collaborating commenting, troubleshooting, and providing ...

Express

Sales Associate

Lombard, IL · On-site

$15 - $21.60/hr

Demonstrated collaborative skills and ability to work well within a team Benefits and Compensation PHOENIX offers a range of benefits to help protect full-time associate's health and long-term ...

Express & Bonobos

Sales Associate

North Riverside, IL

$58K - $87K/yr

Demonstrated collaborative skills and ability to work well within a team Benefits and Compensation PHOENIX offers a range of benefits to help protect full-time associate's health and long-term ...

Express

Sales Associate

Geneva, IL · On-site

$15 - $21.45/hr

... of benefits to help protect full-time associate's health and long-term financial security including: Medical, pharmacy, dental and vision coverage 401(k) and Roth 401(k) with Company match ...

Express

Sales Associate

Geneva, IL · On-site

$15 - $21.45/hr

... of benefits to help protect full-time associate's health and long-term financial security including: Medical, pharmacy, dental and vision coverage 401(k) and Roth 401(k) with Company match ...

Express

Sales Associate

Skokie, IL · On-site

$15 - $21.60/hr

... of benefits to help protect full-time associate's health and long-term financial security including: Medical, pharmacy, dental and vision coverage 401(k) and Roth 401(k) with Company match ...

Express

Sales Associate

Geneva, IL · On-site

$15 - $21.45/hr

Demonstrated collaborative skills and ability to work well within a team Benefits and Compensation PHOENIX offers a range of benefits to help protect full-time associate's health and long-term ...

Express

Sales Associate

Chicago, IL · On-site

$16.20 - $21.45/hr

Demonstrated collaborative skills and ability to work well within a team Benefits and Compensation PHOENIX offers a range of benefits to help protect full-time associate's health and long-term ...

Express

Sales Associate

North Riverside, IL · On-site

$58K - $87K/yr

... of benefits to help protect full-time associate's health and long-term financial security including: Medical, pharmacy, dental and vision coverage 401(k) and Roth 401(k) with Company match ...

Express

Sales Associate

Skokie, IL · On-site

$15 - $21.60/hr

Demonstrated collaborative skills and ability to work well within a team Benefits and Compensation PHOENIX offers a range of benefits to help protect full-time associate's health and long-term ...

Express

Sales Associate

Aurora, IL · On-site

$15 - $21.60/hr

Demonstrated collaborative skills and ability to work well within a team Benefits and Compensation PHOENIX offers a range of benefits to help protect full-time associate's health and long-term ...

Express & Bonobos

Sales Associate

Aurora, IL

$15 - $21.60/hr

Demonstrated collaborative skills and ability to work well within a team Benefits and Compensation PHOENIX offers a range of benefits to help protect full-time associate's health and long-term ...

Express & Bonobos

Sales Associate

Algonquin, IL

$15 - $21.60/hr

Demonstrated collaborative skills and ability to work well within a team Benefits and Compensation PHOENIX offers a range of benefits to help protect full-time associate's health and long-term ...

Express & Bonobos

Sales Associate

Lombard, IL

$58K - $87K/yr

Demonstrated collaborative skills and ability to work well within a team Benefits and Compensation PHOENIX offers a range of benefits to help protect full-time associate's health and long-term ...

Express

Sales Associate

Aurora, IL

$15 - $21.60/hr

... of benefits to help protect full-time associate's health and long-term financial security including: Medical, pharmacy, dental and vision coverage 401(k) and Roth 401(k) with Company match ...

Express

Sales Associate

Aurora, IL · On-site

$15 - $21.60/hr

... of benefits to help protect full-time associate's health and long-term financial security including: Medical, pharmacy, dental and vision coverage 401(k) and Roth 401(k) with Company match ...

Express & Bonobos

Sales Associate

Geneva, IL · On-site

$15 - $21.45/hr

Demonstrated collaborative skills and ability to work well within a team Benefits and Compensation PHOENIX offers a range of benefits to help protect full-time associate's health and long-term ...

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All JobsHelpdesk Associate JobsHelpdesk Associate Jobs in Chicago, IL

Helpdesk Associate information

See Chicago, IL salary details

$14

$22

$34

How much do helpdesk associate jobs pay per hour?

As of May 28, 2026, the average hourly pay for helpdesk associate in Chicago, IL is $22.13, according to ZipRecruiter salary data. Most workers in this role earn between $18.32 and $24.76 per hour, depending on experience, location, and employer.

What is the difference between Helpdesk Associate vs Customer Support Specialist?

AspectHelpdesk AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; some roles may prefer certifications like CompTIA A+High school diploma; certifications like Customer Service Certification can be a plus
Work EnvironmentIT support centers, corporate offices, remoteCall centers, retail, online support platforms
Employer & Industry UsageIT companies, tech support firms, corporate IT departmentsRetail, e-commerce, service industries
Common Search & Comparison IntentHelpdesk Associate vs Customer Support Specialist

Helpdesk Associates primarily focus on technical support, troubleshooting hardware and software issues within IT environments. Customer Support Specialists handle a broader range of customer inquiries, including product information and service issues, often in retail or service sectors. While both roles require strong communication skills, Helpdesk Associates need technical knowledge, whereas Customer Support Specialists emphasize customer service skills.

What are the most commonly searched types of Helpdesk jobs in Chicago, IL? The most popular types of Helpdesk jobs in Chicago, IL are:
What cities near Chicago, IL are hiring for Helpdesk Associate jobs? Cities near Chicago, IL with the most Helpdesk Associate job openings:
Helpdesk Associate jobs near you
Infographic showing various Helpdesk Associate job openings in Chicago, IL as of May 2026, with employment types broken down into 93% Full Time, 4% Part Time, and 3% Contract. Highlights an 99% Physical, and 1% Hybrid job distribution, with an average salary of $46,030 per year, or $22.1 per hour.
Help Desk Associate

Help Desk Associate

Family Express

Valparaiso, IN • On-site

$16.25 - $22/hr

Other

This job post has expired today. Applications are no longer accepted.

Family Express rating

5.6

Company rating: 5.6 out of 10

Based on 31 frontline employees who took The Breakroom Quiz

20th of 47 rated convenience stores

Job description

Help Desk Associate

Position summary: The Help Desk Associate is the first level of response and support for our stores and end-users. The position is responsible for answering, collaborating commenting, troubleshooting, and providing resolution to first level information technology, facilities inquiries, and support tickets.

General Purpose: To provide our customers with total satisfaction. To serve our community through volunteerism and produce a return on assets which will assure the future prosperity of our employees and our company. To be an ambassador of our "Living Brand" by building relationships with our customers.

Role Qualifications:

  • Associate Degree in Computer Science, Facilities Management or the equivalent combination of experience and education.
  • Dependable transportation
  • Able to travel daily between required Family Express locations or other non-Family Express locations when necessary

Position Responsibilities:

  • Prompt response to requests for support and assistance
  • Diagnose and resolve information technology hardware and software issues
  • Diagnose and resolve facilities' assets and equipment issues
  • Research questions using available information resources
  • Advise user on appropriate action
  • Follow standard help desk procedures
  • Log all help desk interactions
  • Administer help desk software
  • Redirect problems to appropriate resource
  • Identify and escalate situations requiring urgent attention
  • Able to identify and organize tickets according to priority
  • Track and route problems and requests and document resolutions
  • Prepare activity reports
  • Stay current with system information, changes and updates
  • Builds Relationships
  • Promotes Living Brand
  • Serves as Product Brand Advocate
  • Adheres to company approved accounting procedures
  • Promotes and is an advocate for "Safety"
  • Promotes Company mission statement
  • Fosters Company Culture
  • Seeks, promotes, and implements "Best Practices"

Requirements

Essential Skills and Experience:

  • Strong conviction to assist others
  • Customer service oriented
  • Strong stress tolerance
  • Situational awareness
  • Strong analytical and reasoning skills
  • Ability to work independently
  • Ability to ensure issues are resolved the first time
  • Time management and the ability to organize and manage multiple priorities with sense of urgency
  • Excellent interpersonal and highly effective communication skills
  • High performance team building and strong team player
  • Commitment to company mission and values
  • Intermediate mathematical skills
  • Constructively deals with conflict
  • Adaptability, flexibility and receptive to change
  • Effective decision making based on sound judgment and reasoning
  • Knowledgeable and proficient on Microsoft Office products and software

Nonessential Skills and Experience:

  • Associates Degree in Computer Science, Facilities Management or the equivalent combination of experience and education
  • Previous retail experience. Preferably convenience stores

Reporting To This Position: No direct reports

Physical demands and work environment:

  • Physical Demands: While performing the duties of this job, the associate is required to stand for prolong periods; work longer than eight (8) hour shifts, reach climb, balance, stoop, kneel, crouch; talk or hear; smell. The employee must occasionally lift and/or move up to 50 lbs. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to focus.
  • Work Environment: Must have flexibility to work all shifts, all days of the week, when necessary. Ability to tolerate extreme temperatures for a minimum of 30 minute intervals. Exposure to dirt, dust and cleaning solvents.

What Family Express employees say

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