Helpdesk Analyst
$30 - $40/hr
... Help Desk via telephone calls, walk-ins, voice mails, faxes, and emails- escalating issues through ... possess an Associate Degree or 2 years of college level courses. 3. Must possess 2 +years ...
Quick apply
Helpdesk Analyst
$30 - $40/hr
... Help Desk via telephone calls, walk-ins, voice mails, faxes, and emails- escalating issues through ... possess an Associate Degree or 2 years of college level courses. 3. Must possess 2 +years ...
Help Desk Analyst
Chicago, IL · On-site
$50K - $60K/yr
Associate degree or 2+ years of college-level coursework, or equivalent work experience. * 2+ years of experience working in a Help Desk environment. * 2+ years of experience in a customer service ...
Help Desk Analyst
Chicago, IL · On-site
$50K - $60K/yr
Associate degree or 2+ years of college-level coursework, or equivalent work experience. * 2+ years of experience working in a Help Desk environment. * 2+ years of experience in a customer service ...
Sales Associate
North Riverside, IL · On-site
$58K - $87K/yr
Demonstrated collaborative skills and ability to work well within a team Benefits and Compensation PHOENIX offers a range of benefits to help protect full-time associate's health and long-term ...
Sales Associate
North Riverside, IL · On-site
$58K - $87K/yr
Demonstrated collaborative skills and ability to work well within a team Benefits and Compensation PHOENIX offers a range of benefits to help protect full-time associate's health and long-term ...
Sales Associate
Lombard, IL · On-site
$15 - $21.60/hr
Demonstrated collaborative skills and ability to work well within a team Benefits and Compensation PHOENIX offers a range of benefits to help protect full-time associate's health and long-term ...
Sales Associate
Lombard, IL · On-site
$15 - $21.60/hr
Demonstrated collaborative skills and ability to work well within a team Benefits and Compensation PHOENIX offers a range of benefits to help protect full-time associate's health and long-term ...
Sales Associate
Aurora, IL · On-site
$15 - $21.60/hr
... of benefits to help protect full-time associate's health and long-term financial security including: Medical, pharmacy, dental and vision coverage 401(k) and Roth 401(k) with Company match ...
Sales Associate
Aurora, IL · On-site
$15 - $21.60/hr
... of benefits to help protect full-time associate's health and long-term financial security including: Medical, pharmacy, dental and vision coverage 401(k) and Roth 401(k) with Company match ...
Sales Associate
Lombard, IL · On-site
$15 - $21.60/hr
Demonstrated collaborative skills and ability to work well within a team Benefits and Compensation PHOENIX offers a range of benefits to help protect full-time associate's health and long-term ...
Sales Associate
Lombard, IL · On-site
$15 - $21.60/hr
Demonstrated collaborative skills and ability to work well within a team Benefits and Compensation PHOENIX offers a range of benefits to help protect full-time associate's health and long-term ...
Sales Associate
North Riverside, IL · On-site
$58K - $87K/yr
... of benefits to help protect full-time associate's health and long-term financial security including: Medical, pharmacy, dental and vision coverage 401(k) and Roth 401(k) with Company match ...
Sales Associate
North Riverside, IL · On-site
$58K - $87K/yr
... of benefits to help protect full-time associate's health and long-term financial security including: Medical, pharmacy, dental and vision coverage 401(k) and Roth 401(k) with Company match ...
Sales Associate
Chicago, IL · On-site
$16.20 - $21.45/hr
Demonstrated collaborative skills and ability to work well within a team Benefits and Compensation PHOENIX offers a range of benefits to help protect full-time associate's health and long-term ...
Sales Associate
Chicago, IL · On-site
$16.20 - $21.45/hr
Demonstrated collaborative skills and ability to work well within a team Benefits and Compensation PHOENIX offers a range of benefits to help protect full-time associate's health and long-term ...
Sales Associate
Lombard, IL · On-site
$15 - $21.60/hr
... of benefits to help protect full-time associate's health and long-term financial security including: Medical, pharmacy, dental and vision coverage 401(k) and Roth 401(k) with Company match ...
Sales Associate
Lombard, IL · On-site
$15 - $21.60/hr
... of benefits to help protect full-time associate's health and long-term financial security including: Medical, pharmacy, dental and vision coverage 401(k) and Roth 401(k) with Company match ...
Helpdesk Technician II
Chicago, IL · On-site
$24 - $32/hr
The Helpdesk Technician must have good technical knowledge and be able to communicate effectively ... experience or Associate Degree / A+ certification with 1 - 3 years' experience * Microsoft ...
Helpdesk Technician II
Chicago, IL · On-site
$24 - $32/hr
The Helpdesk Technician must have good technical knowledge and be able to communicate effectively ... experience or Associate Degree / A+ certification with 1 - 3 years' experience * Microsoft ...
Sales Associate
Aurora, IL · On-site
$15 - $21.60/hr
Demonstrated collaborative skills and ability to work well within a team Benefits and Compensation PHOENIX offers a range of benefits to help protect full-time associate's health and long-term ...
Sales Associate
Aurora, IL · On-site
$15 - $21.60/hr
Demonstrated collaborative skills and ability to work well within a team Benefits and Compensation PHOENIX offers a range of benefits to help protect full-time associate's health and long-term ...
Sales Associate
Schererville, IN · On-site
$12.75 - $17.25/hr
... of benefits to help protect full-time associate's health and long-term financial security including: Medical, pharmacy, dental and vision coverage 401(k) and Roth 401(k) with Company match ...
Sales Associate
Schererville, IN · On-site
$12.75 - $17.25/hr
... of benefits to help protect full-time associate's health and long-term financial security including: Medical, pharmacy, dental and vision coverage 401(k) and Roth 401(k) with Company match ...
Sales Associate
Schererville, IN · On-site
$12.75 - $17.25/hr
Demonstrated collaborative skills and ability to work well within a team Benefits and Compensation PHOENIX offers a range of benefits to help protect full-time associate's health and long-term ...
Sales Associate
Schererville, IN · On-site
$12.75 - $17.25/hr
Demonstrated collaborative skills and ability to work well within a team Benefits and Compensation PHOENIX offers a range of benefits to help protect full-time associate's health and long-term ...
Sales Associate
Chicago, IL · On-site
$16.20 - $21.45/hr
Demonstrated collaborative skills and ability to work well within a team Benefits and Compensation PHOENIX offers a range of benefits to help protect full-time associate's health and long-term ...
Sales Associate
Chicago, IL · On-site
$16.20 - $21.45/hr
Demonstrated collaborative skills and ability to work well within a team Benefits and Compensation PHOENIX offers a range of benefits to help protect full-time associate's health and long-term ...
Sales Associate
Norridge, IL · On-site
$15 - $21.45/hr
Demonstrated collaborative skills and ability to work well within a team Benefits and Compensation PHOENIX offers a range of benefits to help protect full-time associate's health and long-term ...
Sales Associate
Norridge, IL · On-site
$15 - $21.45/hr
Demonstrated collaborative skills and ability to work well within a team Benefits and Compensation PHOENIX offers a range of benefits to help protect full-time associate's health and long-term ...
Sales Associate
Aurora, IL · On-site
$15 - $21.60/hr
Demonstrated collaborative skills and ability to work well within a team Benefits and Compensation PHOENIX offers a range of benefits to help protect full-time associate's health and long-term ...
Sales Associate
Aurora, IL · On-site
$15 - $21.60/hr
Demonstrated collaborative skills and ability to work well within a team Benefits and Compensation PHOENIX offers a range of benefits to help protect full-time associate's health and long-term ...
Sales Associate
Lombard, IL · On-site
$58K - $87K/yr
Demonstrated collaborative skills and ability to work well within a team Benefits and Compensation PHOENIX offers a range of benefits to help protect full-time associate's health and long-term ...
Sales Associate
Lombard, IL · On-site
$58K - $87K/yr
Demonstrated collaborative skills and ability to work well within a team Benefits and Compensation PHOENIX offers a range of benefits to help protect full-time associate's health and long-term ...
Sales Associate
North Riverside, IL · On-site
$58K - $87K/yr
Demonstrated collaborative skills and ability to work well within a team Benefits and Compensation PHOENIX offers a range of benefits to help protect full-time associate's health and long-term ...
Sales Associate
North Riverside, IL · On-site
$58K - $87K/yr
Demonstrated collaborative skills and ability to work well within a team Benefits and Compensation PHOENIX offers a range of benefits to help protect full-time associate's health and long-term ...
Sales Associate
Schererville, IN · On-site
$12.75 - $17.25/hr
Demonstrated collaborative skills and ability to work well within a team Benefits and Compensation PHOENIX offers a range of benefits to help protect full-time associate's health and long-term ...
Sales Associate
Schererville, IN · On-site
$12.75 - $17.25/hr
Demonstrated collaborative skills and ability to work well within a team Benefits and Compensation PHOENIX offers a range of benefits to help protect full-time associate's health and long-term ...
Sales Associate
Lombard, IL · On-site
$58K - $87K/yr
... of benefits to help protect full-time associate's health and long-term financial security including: Medical, pharmacy, dental and vision coverage 401(k) and Roth 401(k) with Company match ...
Sales Associate
Lombard, IL · On-site
$58K - $87K/yr
... of benefits to help protect full-time associate's health and long-term financial security including: Medical, pharmacy, dental and vision coverage 401(k) and Roth 401(k) with Company match ...
Helpdesk Associate information
See Chicago, IL salary details
$14.87 - $16.63
12% of jobs
$18.16 is the 25th percentile. Wages below this are outliers.
$16.63 - $18.38
15% of jobs
The median wage is $20.10 / hr.
$18.38 - $20.14
24% of jobs
$20.14 - $21.90
13% of jobs
$21.90 - $23.66
9% of jobs
$23.98 is the 75th percentile. Wages above this are outliers.
$23.66 - $25.41
16% of jobs
$25.41 - $27.17
5% of jobs
$27.17 - $28.93
2% of jobs
$28.93 - $30.69
3% of jobs
$30.69 - $32.44
0% of jobs
$32.44 - $34.20
1% of jobs
$14
$22
$34
How much do helpdesk associate jobs pay per hour?
As of Aug 30, 2026, the average hourly pay for helpdesk associate in Chicago, IL is $22.13, according to ZipRecruiter salary data. Most workers in this role earn between $18.32 and $24.76 per hour, depending on experience, location, and employer.
What is the difference between Helpdesk Associate vs Customer Support Specialist?
| Aspect | Helpdesk Associate | Customer Support Specialist |
|---|---|---|
| Required Credentials | High school diploma or equivalent; some roles may prefer certifications like CompTIA A+ | High school diploma; certifications like Customer Service Certification can be a plus |
| Work Environment | IT support centers, corporate offices, remote | Call centers, retail, online support platforms |
| Employer & Industry Usage | IT companies, tech support firms, corporate IT departments | Retail, e-commerce, service industries |
| Common Search & Comparison Intent | Helpdesk Associate vs Customer Support Specialist |
Helpdesk Associates primarily focus on technical support, troubleshooting hardware and software issues within IT environments. Customer Support Specialists handle a broader range of customer inquiries, including product information and service issues, often in retail or service sectors. While both roles require strong communication skills, Helpdesk Associates need technical knowledge, whereas Customer Support Specialists emphasize customer service skills.
What are the most commonly searched types of Helpdesk jobs in Chicago, IL?
The most popular types of Helpdesk jobs in Chicago, IL are:
What cities near Chicago, IL are hiring for Helpdesk Associate jobs?
Cities near Chicago, IL with the most Helpdesk Associate job openings:
Helpdesk Analyst
Chicago, IL
Magicforce
$30 - $40/hr
Contractor
Posted 11 days ago
Job description
POSITION SUMMARY: This position must meet all the requirements of a System Analyst II as well as specific detailed functions explained below in the qualifications section for the HIS department. Supports the Hospital Information Systems Customer Service Team in projects and assists in processing issues reported to the Bureau's Help Desk via telephone calls, walk-ins, voice mails, faxes, and emails- escalating issues through proper channels.
JOB DUTIES (List in order of importance)
1. Provide friendly and efficient Customer Service.
2. Provide clerical, administrative, and organizational support as authorized by the Help Desk Manager.
3. Maintain Help Desk Manuals, updating contact and location sheets and compiling support policies and procedures as needed by Help Desk Manager.
a. Answer, log, and track issues/requests as received.
b. Evaluate the severity of the customer's issue or request.
c. Attempt to solve problems over the phone whenever possible and practical
d. Assign calls to appropriate individual(s) or queue based upon information gathered.
e. Follow up with customer to confirm that: issues have been resolved in a satisfactory manner or; communicate what action(s) have been taken to reach a resolution.
4. Function as a team player.
QUALIFICATIONS
1. Strong customer focus and excellent communication skills,
2. Must, possess an Associate Degree or 2 years of college level courses.
3. Must possess 2 +years’ experience working in a Help Desk environment.
4. Must possess experience utilizing remote control tools in an effort to resolve problems.
5. A + certification preferred.
6. Work experience in a health care environment is preferred.
7. Must demonstrate the ability to pay close attention to detail.
8. Ability and willingness to follow procedures and contribute to improving processes.