$30 - $40/hr
... Help Desk via telephone calls, walk-ins, voice mails, faxes, and emails- escalating issues through ... possess an Associate Degree or 2 years of college level courses. 3. Must possess 2 +years ...
Posted today
Quick apply
$30 - $40/hr
... Help Desk via telephone calls, walk-ins, voice mails, faxes, and emails- escalating issues through ... possess an Associate Degree or 2 years of college level courses. 3. Must possess 2 +years ...
Posted today
Geneva, IL · On-site
$15 - $22.20/hr
PHOENIX offers a range of benefits to help protect full-time associate's health and long-term financial security including: * Medical, pharmacy, dental and vision coverage * 401(k) and Roth 401(k) ...
Geneva, IL · On-site
$15 - $22.20/hr
PHOENIX offers a range of benefits to help protect full-time associate's health and long-term financial security including: * Medical, pharmacy, dental and vision coverage * 401(k) and Roth 401(k) ...
Chicago, IL · On-site
$24 - $32/hr
The Helpdesk Technician must have good technical knowledge and be able to communicate effectively ... experience or Associate Degree / A+ certification with 1 - 3 years' experience * Microsoft ...
Chicago, IL · On-site
$24 - $32/hr
The Helpdesk Technician must have good technical knowledge and be able to communicate effectively ... experience or Associate Degree / A+ certification with 1 - 3 years' experience * Microsoft ...
North Riverside, IL · On-site
$58K - $87K/yr
Demonstrated collaborative skills and ability to work well within a team Benefits and Compensation PHOENIX offers a range of benefits to help protect full-time associate's health and long-term ...
North Riverside, IL · On-site
$58K - $87K/yr
Demonstrated collaborative skills and ability to work well within a team Benefits and Compensation PHOENIX offers a range of benefits to help protect full-time associate's health and long-term ...
Lombard, IL · On-site
$15 - $21.60/hr
Demonstrated collaborative skills and ability to work well within a team Benefits and Compensation PHOENIX offers a range of benefits to help protect full-time associate's health and long-term ...
Lombard, IL · On-site
$15 - $21.60/hr
Demonstrated collaborative skills and ability to work well within a team Benefits and Compensation PHOENIX offers a range of benefits to help protect full-time associate's health and long-term ...
$65K - $75K/yr
Helpdesk Technician Company: Four Seasons Heating, Air Conditioning, Plumbing & Electric Location: Bedford Park, IL Pay: $65k-$75k About Us Four Seasons Heating and Cooling is Chicagoland's leading ...
Posted today
$65K - $75K/yr
Helpdesk Technician Company: Four Seasons Heating, Air Conditioning, Plumbing & Electric Location: Bedford Park, IL Pay: $65k-$75k About Us Four Seasons Heating and Cooling is Chicagoland's leading ...
Posted today
North Riverside, IL · On-site
$58K - $87K/yr
... of benefits to help protect full-time associate's health and long-term financial security including: Medical, pharmacy, dental and vision coverage 401(k) and Roth 401(k) with Company match ...
North Riverside, IL · On-site
$58K - $87K/yr
... of benefits to help protect full-time associate's health and long-term financial security including: Medical, pharmacy, dental and vision coverage 401(k) and Roth 401(k) with Company match ...
$15 - $21.60/hr
Demonstrated collaborative skills and ability to work well within a team Benefits and Compensation PHOENIX offers a range of benefits to help protect full-time associate's health and long-term ...
$15 - $21.60/hr
Demonstrated collaborative skills and ability to work well within a team Benefits and Compensation PHOENIX offers a range of benefits to help protect full-time associate's health and long-term ...
$15 - $21.60/hr
... of benefits to help protect full-time associate's health and long-term financial security including: Medical, pharmacy, dental and vision coverage 401(k) and Roth 401(k) with Company match ...
$15 - $21.60/hr
... of benefits to help protect full-time associate's health and long-term financial security including: Medical, pharmacy, dental and vision coverage 401(k) and Roth 401(k) with Company match ...
Norridge, IL · On-site
$15 - $21.45/hr
Demonstrated collaborative skills and ability to work well within a team Benefits and Compensation PHOENIX offers a range of benefits to help protect full-time associate's health and long-term ...
Norridge, IL · On-site
$15 - $21.45/hr
Demonstrated collaborative skills and ability to work well within a team Benefits and Compensation PHOENIX offers a range of benefits to help protect full-time associate's health and long-term ...
$15 - $21.45/hr
... of benefits to help protect full-time associate's health and long-term financial security including: Medical, pharmacy, dental and vision coverage 401(k) and Roth 401(k) with Company match ...
$15 - $21.45/hr
... of benefits to help protect full-time associate's health and long-term financial security including: Medical, pharmacy, dental and vision coverage 401(k) and Roth 401(k) with Company match ...
$15 - $21.60/hr
... of benefits to help protect full-time associate's health and long-term financial security including: Medical, pharmacy, dental and vision coverage 401(k) and Roth 401(k) with Company match ...
$15 - $21.60/hr
... of benefits to help protect full-time associate's health and long-term financial security including: Medical, pharmacy, dental and vision coverage 401(k) and Roth 401(k) with Company match ...
Norridge, IL · On-site
$15 - $21.45/hr
Demonstrated collaborative skills and ability to work well within a team Benefits and Compensation PHOENIX offers a range of benefits to help protect full-time associate's health and long-term ...
Norridge, IL · On-site
$15 - $21.45/hr
Demonstrated collaborative skills and ability to work well within a team Benefits and Compensation PHOENIX offers a range of benefits to help protect full-time associate's health and long-term ...
Lombard, IL · On-site
$58K - $87K/yr
Demonstrated collaborative skills and ability to work well within a team Benefits and Compensation PHOENIX offers a range of benefits to help protect full-time associate's health and long-term ...
Lombard, IL · On-site
$58K - $87K/yr
Demonstrated collaborative skills and ability to work well within a team Benefits and Compensation PHOENIX offers a range of benefits to help protect full-time associate's health and long-term ...
$58K - $87K/yr
... of benefits to help protect full-time associate's health and long-term financial security including: Medical, pharmacy, dental and vision coverage 401(k) and Roth 401(k) with Company match ...
$58K - $87K/yr
... of benefits to help protect full-time associate's health and long-term financial security including: Medical, pharmacy, dental and vision coverage 401(k) and Roth 401(k) with Company match ...
North Riverside, IL · On-site
$58K - $87K/yr
Demonstrated collaborative skills and ability to work well within a team Benefits and Compensation PHOENIX offers a range of benefits to help protect full-time associate's health and long-term ...
North Riverside, IL · On-site
$58K - $87K/yr
Demonstrated collaborative skills and ability to work well within a team Benefits and Compensation PHOENIX offers a range of benefits to help protect full-time associate's health and long-term ...
$15 - $21.60/hr
Demonstrated collaborative skills and ability to work well within a team Benefits and Compensation PHOENIX offers a range of benefits to help protect full-time associate's health and long-term ...
$15 - $21.60/hr
Demonstrated collaborative skills and ability to work well within a team Benefits and Compensation PHOENIX offers a range of benefits to help protect full-time associate's health and long-term ...
$58K - $87K/yr
Demonstrated collaborative skills and ability to work well within a team Benefits and Compensation PHOENIX offers a range of benefits to help protect full-time associate's health and long-term ...
$58K - $87K/yr
Demonstrated collaborative skills and ability to work well within a team Benefits and Compensation PHOENIX offers a range of benefits to help protect full-time associate's health and long-term ...
Aurora, IL · On-site
$15 - $21.60/hr
Demonstrated collaborative skills and ability to work well within a team Benefits and Compensation PHOENIX offers a range of benefits to help protect full-time associate's health and long-term ...
Aurora, IL · On-site
$15 - $21.60/hr
Demonstrated collaborative skills and ability to work well within a team Benefits and Compensation PHOENIX offers a range of benefits to help protect full-time associate's health and long-term ...
Chicago, IL · On-site
$20.50 - $27.75/hr
Associate degree or IT certifications (CompTIA A+, Network+, etc.) preferred * Experience working with Virtualization technologies (VMWare, Nutanix, HyperV, etc.) preferred * Experience supporting ...
Quick apply
Chicago, IL · On-site
$20.50 - $27.75/hr
Associate degree or IT certifications (CompTIA A+, Network+, etc.) preferred * Experience working with Virtualization technologies (VMWare, Nutanix, HyperV, etc.) preferred * Experience supporting ...
$14.26 - $15.95
12% of jobs
$17.43 is the 25th percentile. Wages below this are outliers.
$15.95 - $17.64
15% of jobs
The median wage is $19.28 / hr.
$17.64 - $19.32
24% of jobs
$19.32 - $21.01
13% of jobs
$21.01 - $22.69
9% of jobs
$23 is the 75th percentile. Wages above this are outliers.
$22.69 - $24.38
16% of jobs
$24.38 - $26.07
5% of jobs
$26.07 - $27.75
2% of jobs
$27.75 - $29.44
3% of jobs
$29.44 - $31.12
0% of jobs
$31.12 - $32.81
1% of jobs
$14
$21
$32
| Aspect | Helpdesk Associate | Customer Support Specialist |
|---|---|---|
| Required Credentials | High school diploma or equivalent; some roles may prefer certifications like CompTIA A+ | High school diploma; certifications like Customer Service Certification can be a plus |
| Work Environment | IT support centers, corporate offices, remote | Call centers, retail, online support platforms |
| Employer & Industry Usage | IT companies, tech support firms, corporate IT departments | Retail, e-commerce, service industries |
| Common Search & Comparison Intent | Helpdesk Associate vs Customer Support Specialist |
Helpdesk Associates primarily focus on technical support, troubleshooting hardware and software issues within IT environments. Customer Support Specialists handle a broader range of customer inquiries, including product information and service issues, often in retail or service sectors. While both roles require strong communication skills, Helpdesk Associates need technical knowledge, whereas Customer Support Specialists emphasize customer service skills.
The most popular types of Helpdesk jobs in Willowbrook, IL are:
Cities near Willowbrook, IL with the most Helpdesk Associate job openings:
$30 - $40/hr
Contractor
Posted 23 hours ago
Posted today
POSITION SUMMARY: This position must meet all the requirements of a System Analyst II as well as specific detailed functions explained below in the qualifications section for the HIS department. Supports the Hospital Information Systems Customer Service Team in projects and assists in processing issues reported to the Bureau's Help Desk via telephone calls, walk-ins, voice mails, faxes, and emails- escalating issues through proper channels.
JOB DUTIES (List in order of importance)
1. Provide friendly and efficient Customer Service.
2. Provide clerical, administrative, and organizational support as authorized by the Help Desk Manager.
3. Maintain Help Desk Manuals, updating contact and location sheets and compiling support policies and procedures as needed by Help Desk Manager.
a. Answer, log, and track issues/requests as received.
b. Evaluate the severity of the customer's issue or request.
c. Attempt to solve problems over the phone whenever possible and practical
d. Assign calls to appropriate individual(s) or queue based upon information gathered.
e. Follow up with customer to confirm that: issues have been resolved in a satisfactory manner or; communicate what action(s) have been taken to reach a resolution.
4. Function as a team player.
QUALIFICATIONS
1. Strong customer focus and excellent communication skills,
2. Must, possess an Associate Degree or 2 years of college level courses.
3. Must possess 2 +years’ experience working in a Help Desk environment.
4. Must possess experience utilizing remote control tools in an effort to resolve problems.
5. A + certification preferred.
6. Work experience in a health care environment is preferred.
7. Must demonstrate the ability to pay close attention to detail.
8. Ability and willingness to follow procedures and contribute to improving processes.
