Helpdesk Associate Jobs in Rhode Island (NOW HIRING)

Join Amgen's Mission of Serving Patients

At Amgen, if you feel like you're part of something bigger, it's because you are. Our shared mission-to serve patients living with serious illnesses-drives all that we do.

Since 1980, we've helped pioneer the world of biotech in our fight against the world's toughest diseases. With our focus on four therapeutic areas -Oncology, Inflammation, General Medicine, and Rare Disease- we reach millions of patients each year. Amgen is advancing a broad and deep pipeline of medicines to treat cancer, heart disease, inflammatory conditions, rare diseases, and obesity and obesity-related conditions. As a member of the Amgen team, you'll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives.

Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you'll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.

Associate Manufacturing - Nights

What you will do

Let's do this. Let's change the world. In this vital role you will join a team of impactful manufacturing associates that leverage adaptability, agility, teamwork, and curiosity. The Manufacturing Associate I at Amgen supports the production process by operating equipment, maintaining production records, and adhering to safety and quality standards. They contribute to the overall efficiency of the manufacturing process.

The Associate Manufacturing is a hands-on role in one of the two manufacturing facilities on site at Amgen Rhode Island. Successful candidates will join either the AR5 team, focused on ongoing, high-volume production, or the AR30 team, focused on operational readiness and start-up. Qualifications for this role are the same in both facilities. There are multiple openings for this position.

The on-boarding phase for this role will last 2-6 weeks, during which time successful incumbents will be on an administrative schedule (Monday through Friday, approximately 8am to 5pm). Following the on-boarding phase, the successful incumbent will be expected to join a shift team working a 12-hour shift. The shift pattern will be 7pm - 7am with a two-week rotation covering 7 days per week. The rotating shift offers several benefits such asreceiving an added 15% shift differential, and also getting premium pay for any Sundays worked with an average of 14 days on shift per month with every other weekend off.

Responsibilities Include:

• Under general supervision, Associate will perform operations in the manufacturing area.

• Operations will be performed according to Standard Operating Procedures (SOP's)

• Associate will perform and monitor critical processes, complete routine validation protocols and regularly draft and revise documents such as Manufacturing Procedures, SOP's and technical reports.

• Associate will also perform basic troubleshooting and assist in the review of documentation for assigned functions.

• May participate on cross-functional teams and represent the manufacturing teams.

• Associate may also have the responsibility of owning deviations/CAPA's.

• In addition, Associate may identify, recommend and implement improvements related to routine functions.

What we expect of you

We are all different, yet we all use our unique contributions to serve patients. The dedicated professional we seek is a great teammate with these qualifications.

Basic Qualifications:

• High school/GED + 2 years of manufacturing or operations work experience OR

• Associate's + 6 months of manufacturing or operations work experience OR

• Bachelor's Degree in a related field

Preferred Qualifications:

• Bachelor's degree in Science, Engineering, or a related technical field

• Internship or academic project experience in Manufacturing, Biotech, Medical Devices, or related industries

• Mechanical competence with a willingness to learn equipment operation and troubleshooting

• Familiarity with computerized systems or automation tools (experience with HMIs is a plus)

• Basic understanding of GMP (Good Manufacturing Practices) and regulatory guidelines

• Foundational knowledge of biotechnology processes like cell culture, purification, or aseptic techniques

• Ability to follow written procedures and safety protocols

• Strong interest in learning about manufacturing systems, lab equipment, and quality standards

• Basic data analysis or statistical skills; comfortable working with Excel and other MS Office tools

• Organized, detail-oriented, and able to manage multiple tasks with guidance

• Clear communication skills, both written and verbal

• Positive attitude, eager to contribute, and a team player

• Demonstrated ability to adapt in dynamic environments and take initiative in problem-solving

What you can expect of us

As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we'll support your journey every step of the way.

The expected annual salary range for this role in the U.S. (excluding Puerto Rico) is posted. Actual salary will vary based on several factors including but not limited to, relevant skills, experience, and qualifications.

In addition to the base salary, Amgen offers a Total Rewards Plan, based on eligibility, comprising of health and welfare plans for staff and eligible dependents, financial plans with opportunities to save towards retirement or other goals, work/life balance, and career development opportunities that may include:

• A comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts

• A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan

• Stock-based long-term incentives

• Award-winning time-off plans

• Flexible work models, including remote and hybrid work arrangements, where possible

Apply now and make a lasting impact with the Amgen team.

careers.amgen.com

In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Amgen does not have an application deadline for this position; we will continue accepting applications until we receive a sufficient number or select a candidate for the position.

Sponsorship for this role is not guaranteed.

As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease.

Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Salary Range