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Helpdesk Associate Jobs in Rhode Island (NOW HIRING)

Children's Friend

Help Desk Associate

Providence, RI · On-site

$18.38 - $20/hr

Help Desk Associate- Part Time Location: Providence, RI Reports To: Service Level Manager Employment Type: Part-Time, 25 hours per week. Monday- Friday- Day Time Shifts Are you passionate about ...

Express

Sales Associate

Providence, RI · On-site

$15 - $21.45/hr

Demonstrated collaborative skills and ability to work well within a team BENEFITS AND COMPENSATION PHOENIX offers a range of benefits to help protect full-time associate's health and long-term ...

Express & Bonobos

Sales Associate

Providence, RI

$15 - $21.45/hr

Demonstrated collaborative skills and ability to work well within a team BENEFITS AND COMPENSATION PHOENIX offers a range of benefits to help protect full-time associate's health and long-term ...

Express

Sales Associate

Providence, RI

$15 - $21.45/hr

... of benefits to help protect full-time associate's health and long-term financial security including: Medical, pharmacy, dental and vision coverage 401(k) and Roth 401(k) with Company match ...

American Surplus Inc.

Warehouse Help

Rumford, RI · On-site

$18 - $25/hr

American Surplus is looking to hire a Shipping & Receiving Associate/Warehouse Help. Responsibilities: Forklift operator needed for shipping/receiving dock to: * Properly load and unload steel ...

United Skates of America

Associate- Rumford

Rumford, RI · On-site

$16/hr

Use a level of awareness to help protect all skaters from injury. Depending upon your daily ... All Associate positions offer flexible schedules, including evenings and weekends. Willing to train!

Compass Group

RETAIL ASSOCIATE

Pawtucket, RI · On-site

$16 - $17/hr

Retail Associate Pay Range : $16.00 - $17.00 We Make Applying Easy! Want to apply to this job via ... Text STOP to opt out or HELP for help. Terms and conditions: Diversity of thought and inclusion for ...

Compass Group

RETAIL ASSOCIATE

Pawtucket, RI · On-site

$16 - $17/hr

Retail Associate Pay Range : $16.00 - $17.00 We Make Applying Easy! Want to apply to this job via ... Text STOP to opt out or HELP for help. Terms and conditions: Diversity of thought and inclusion for ...

Compass Group

RETAIL ASSOCIATE

Pawtucket, RI · On-site

$16 - $17/hr

Retail Associate Pay Range : $16.00 - $17.00 We Make Applying Easy! Want to apply to this job via ... Text STOP to opt out or HELP for help. Terms and conditions: Diversity of thought and inclusion for ...

Rocky's Ace Hardware

Sales Associate

Greenville, RI · On-site

$13.50 - $18.50/hr

This sales associate position is responsible for maintaining helpful customer service, processing sales quickly, accurately and efficiently and performing cash register operations. The sales ...

J.Jill

Sales Associate

Cranston, RI · On-site

$16 - $17.01/hr

At J.Jill, we believe our associates should be seen, valued, and celebrated. We support the ... You will embrace our "Culture of Kindness" and help create an environment with respect and empathy ...

J.Jill

Sales Associate

Cranston, RI · On-site

$16/hr

Jill, we believe our associates should be seen, valued, and celebrated. We support the advancement ... You will embrace our "Culture of Kindness" and help create an environment with respect and empathy ...

J.Jill

Sales Associate

Cranston, RI · On-site

$16 - $17.01/hr

Jill, we believe our associates should be seen, valued, and celebrated. We support the advancement ... You will embrace our "Culture of Kindness" and help create an environment with respect and empathy ...

J.Jill

Sales Associate

Cranston, RI · On-site

$16 - $17.01/hr

Jill, we believe our associates should be seen, valued, and celebrated. We support the advancement ... You will embrace our "Culture of Kindness" and help create an environment with respect and empathy ...

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Showing results 1-20

All JobsHelpdesk Associate JobsHelpdesk Associate Jobs in Rhode Island

Helpdesk Associate information

See Rhode Island salary details

$14

$21

$32

How much do helpdesk associate jobs pay per hour?

As of Jul 13, 2026, the average hourly pay for helpdesk associate in Rhode Island is $21.02, according to ZipRecruiter salary data. Most workers in this role earn between $17.40 and $23.56 per hour, depending on experience, location, and employer.

What is the difference between Helpdesk Associate vs Customer Support Specialist?

AspectHelpdesk AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; some roles may prefer certifications like CompTIA A+High school diploma; certifications like Customer Service Certification can be a plus
Work EnvironmentIT support centers, corporate offices, remoteCall centers, retail, online support platforms
Employer & Industry UsageIT companies, tech support firms, corporate IT departmentsRetail, e-commerce, service industries
Common Search & Comparison IntentHelpdesk Associate vs Customer Support Specialist

Helpdesk Associates primarily focus on technical support, troubleshooting hardware and software issues within IT environments. Customer Support Specialists handle a broader range of customer inquiries, including product information and service issues, often in retail or service sectors. While both roles require strong communication skills, Helpdesk Associates need technical knowledge, whereas Customer Support Specialists emphasize customer service skills.

What are the most commonly searched types of Helpdesk jobs in Rhode Island? The most popular types of Helpdesk jobs in Rhode Island are:
What cities in Rhode Island are hiring for Helpdesk Associate jobs? Cities in Rhode Island with the most Helpdesk Associate job openings:
Helpdesk Associate jobs near you
Infographic showing various Helpdesk Associate job openings in Rhode Island as of July 2026, with employment types broken down into 1% As Needed, 65% Full Time, 31% Part Time, 1% Temporary, and 2% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $43,724 per year, or $21 per hour.
Help Desk Associate

Help Desk Associate

Children's Friend

Providence, RI • On-site

$18.38 - $20/hr

Part-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 6 days ago

Job description

???? We're Hiring: Help Desk Associate- Part Time

Location: Providence, RI
Reports To: Service Level Manager
Employment Type: Part-Time, 25 hours per week. Monday- Friday- Day Time Shifts

Are you passionate about technology and helping people solve problems?

At Children's Friend, technology powers our mission of strengthening families and supporting children throughout our community. We're looking for a customer-focused, solutions-driven Help Desk Associate who enjoys troubleshooting technical issues, building relationships, and making a meaningful impact every day.

If you thrive in a fast-paced environment, enjoy learning new technologies, and take pride in delivering exceptional customer service, we'd love to meet you.

???? What You’ll Do:

As a Help Desk Associate, you'll serve as the first point of contact for employees needing technical support. You'll troubleshoot hardware, software, and network issues while ensuring every interaction leaves users feeling supported and confident.

Your responsibilities will include:

  • Providing timely technical support via phone, remote access, and onsite visits
  • Diagnosing and resolving hardware, software, network, internet, and peripheral issues
  • Managing and responding to Help Desk tickets with excellent customer service
  • Installing, configuring, and deploying computers, software, and other technology equipment
  • Performing basic desktop hardware repairs and troubleshooting
  • Supporting employee onboarding by setting up equipment and assisting with technology training
  • Creating and maintaining technical documentation and internal support resources
  • Collaborating with departments across the organization to support agency operations and reporting
  • Maintaining the security and confidentiality of agency systems while adhering to HIPAA standards
  • Continuing to build your technical knowledge through training and professional development
???? What You Bring:
  • High School Diploma or GED
  • 1–3 years of Help Desk or IT support experience
  • Knowledge of Windows 11, Microsoft 365, and Active Directory
  • Experience supporting Microsoft Office applications and internet browsers
  • Strong troubleshooting and analytical skills
  • Excellent customer service and communication abilities
  • Ability to manage multiple priorities in a fast-paced environment
  • Valid driver's license, reliable transportation, and the ability to travel between agency locations
  • Ability to lift up to 50 pounds
Preferred Qualifications
  • Experience with SysAid or other IT ticketing systems
  • CompTIA A+ Certification
  • Bilingual in English and Spanish
Why You'll Love This Role

Every day is different. You'll solve meaningful technical challenges, support employees across multiple locations, and help ensure the technology behind our mission runs smoothly. You'll join a collaborative Information Systems team that values innovation, continuous learning, and exceptional service.

What Makes You Successful

You are:

  • A natural problem solver
  • Calm under pressure
  • Customer-focused and approachable
  • Detail-oriented and organized
  • A collaborative team player
  • Eager to learn and grow your technical skills
???? Why Join Children’s Friend?

At Children’s Friend, we believe every child deserves a strong start. As part of our team, you’ll have the chance to grow professionally, contribute meaningfully, and be part of a diverse and inclusive workplace where your efforts matter every day.

???? Equal Opportunity Employer

We are committed to equity and diversity in the workplace. If you require accommodations during the application process, please contact us at talent@cfsri.org.

Children’s Friend offers a comprehensive benefits package that includes the following:

  • Medical Dental and Vision coverage (if working 30 or more hours per week)
  • Employer contributions to the 403(b) plan
  • Employer-paid Life and Disability insurance
  • Flex Spending Accounts
  • 12 Paid Holidays
  • Competitive Vacation Benefits
  • Training and Professional Development
  • Education Assistance
  • Student Loan Repayment Assistance