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Helpdesk Manager Jobs in Rhode Island (NOW HIRING)

The Silk Companies LLC

IT Helpdesk Analyst

Warwick, RI · On-site

Provide Help Desk support to internal staff, clients, and partners through troubleshooting in person, on the phone, or remotely * Provide customer service by supporting enterprise PC, VoIP, and ...

Waste Management

Helper Residential

Newport, RI

$23.02/hr

Notifies Operations Manager of any incidents, accidents, injures, or property damage. * Notifies ... in helping them pursue their sustainability goals. WM has the largest disposal network and ...

Waste Management

Helper Residential

Newport, RI · On-site

$23.02/hr

Notifies Operations Manager of any incidents, accidents, injures, or property damage. * Notifies ... in helping them pursue their sustainability goals. WM has the largest disposal network and ...

Waste Management

Helper Residential

Newport, RI

$23.02/hr

Notifies Operations Manager of any incidents, accidents, injures, or property damage. * Notifies ... in helping them pursue their sustainability goals. WM has the largest disposal network and ...

Waste Management

Helper Residential

Newport, RI

$23.02/hr

Notifies Operations Manager of any incidents, accidents, injures, or property damage. * Notifies ... in helping them pursue their sustainability goals. WM has the largest disposal network and ...

CVS Health

Contacts Manager

Woonsocket, RI · Hybrid

$60K - $145K/yr

Join us and be part of something bigger - helping to simplify health care one person, one family ... CVS Health is seeking a Contracts Manager to join our Enterprise Procurement team, supporting our ...

Dunkin'

Restaurant Manager

Bristol, RI · On-site

We are looking for a Restaurant Manager to help manage our Dunkin' Team! A Restaurant Manager is responsible for providing strong, positive leadership to his/her team to deliver great and friendly ...

Dunkin'

Restaurant Manager

Warren, RI

We are looking for a Restaurant Manager to help manage our Dunkin' Team! A Restaurant Manager is responsible for providing strong, positive leadership to his/her team to deliver great and friendly ...

Dunkin'

Restaurant Manager

Bristol, RI

We are looking for a Restaurant Manager to help manage our Dunkin' Team! A Restaurant Manager is responsible for providing strong, positive leadership to his/her team to deliver great and friendly ...

Dunkin'

Restaurant Manager

Rumford, RI

We are looking for a Restaurant Manager to help manage our Dunkin' Team! A Restaurant Manager is responsible for providing strong, positive leadership to his/her team to deliver great and friendly ...

Dunkin'

Restaurant Manager

Warren, RI · On-site

We are looking for a Restaurant Manager to help manage our Dunkin' Team! A Restaurant Manager is responsible for providing strong, positive leadership to his/her team to deliver great and friendly ...

Hirekeyz Inc

Help Desk Technician

Bristol, RI · On-site

$21 - $28.25/hr

Job Title: Help Desk Technician Location: Bristol, RI (On-site at various Town facilities and ... This role manages an online ticketing system and ensures prompt resolution of user issues during ...

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All JobsHelpdesk JobsHelpdesk Manager JobsHelpdesk Manager Jobs in Rhode Island

Helpdesk Manager information

See Rhode Island salary details

$36.7K

$82K

$121.9K

How much do helpdesk manager jobs pay per year?

As of Aug 18, 2026, the average yearly pay for helpdesk manager in Rhode Island is $82,048.00, according to ZipRecruiter salary data. Most workers in this role earn between $64,600.00 and $97,900.00 per year, depending on experience, location, and employer.

What does a helpdesk manager do?

A Helpdesk Manager oversees the daily operations of an organization's IT helpdesk or support team. They are responsible for managing staff, setting service level expectations, resolving escalated issues, and ensuring that users receive timely and effective technical support. Additionally, Helpdesk Managers often analyze support trends, implement process improvements, and coordinate with other IT departments to enhance overall service quality. Their goal is to maintain high customer satisfaction and efficient IT support operations.

What are the key skills and qualifications needed to thrive as a helpdesk manager?

To thrive as a Helpdesk Manager, you need strong IT knowledge, experience in technical support, and typically a bachelor's degree in information technology or a related field. Familiarity with helpdesk ticketing systems (e.g., ServiceNow, Zendesk), ITIL certification, and remote support tools is common in this role. Excellent leadership, problem-solving, and communication skills help you effectively manage teams and customer interactions. These competencies ensure efficient IT support operations, high customer satisfaction, and timely resolution of technical issues.

What are some common challenges faced by helpdesk managers, and how can they be addressed?

Helpdesk Managers often face challenges such as managing high ticket volumes, ensuring timely resolution of issues, and maintaining team morale during peak periods. Effective strategies include implementing robust ticketing systems, setting clear performance metrics, and providing ongoing training to staff. Additionally, fostering open communication and regularly recognizing team achievements can help build a supportive work environment that improves both employee satisfaction and customer service quality.

What is the difference between Helpdesk Manager vs IT Support Specialist?

AspectHelpdesk ManagerIT Support Specialist
Required CredentialsBachelor's degree in IT or related field, certifications like HDI Support Center ManagerAssociate's or Bachelor's degree, certifications like CompTIA A+
Work EnvironmentOversees helpdesk teams, manages support processesProvides technical support directly to users
Employer & Industry UsageCommon in large organizations, IT departmentsFound in various industries, including corporate, healthcare, education

The Helpdesk Manager focuses on leading support teams and managing support operations, while the IT Support Specialist provides direct technical assistance to users. Both roles require technical knowledge, but the manager role emphasizes leadership and process management.

What are the most commonly searched types of Helpdesk jobs in Rhode Island?

The most popular types of Helpdesk jobs in Rhode Island are:

What cities in Rhode Island are hiring for Helpdesk Manager jobs?

Cities in Rhode Island with the most Helpdesk Manager job openings:

Helpdesk Manager jobs near you
Infographic showing various Helpdesk Manager job openings in Rhode Island as of August 2026, with employment types broken down into 85% Full Time, 13% Part Time, and 2% Contract. Highlights an 83% Physical, 2% Hybrid, and 15% Remote job distribution, with an average salary of $82,048 per year, or $39.4 per hour.

IT Helpdesk Analyst

The Silk Companies LLC

Warwick, RI • On-site

Full-time

Re-posted 14 days ago

Job description

WHY WORK AT SILK TITLE CO.

Silk Title Co. is a privately owned, fast-growing company which handles billions of dollars a year in real estate transactions for some of the nation’s top fin-tech institutions. Our motto, Service at Scale, combines our technology, proprietary processes, and talented team to deliver title insurance, search, and settlement services across the nation.

Stuffy cover letters and fancy sounding resumes are not our thing. We want people with focused energy, solid work ethic and curious minds capable of absorbing everything we can teach about our business.

Our employees are what make our company exceptional; we are a diverse team of problem solvers, QA experts, and business process gurus. We work hard but also know how to incorporate some fun through team building challenges. Our workplace exemplifies our core values of quality, communication, experience, transparency, and respect.

ESSENTIAL RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO:
• Provide Help Desk support to internal staff, clients, and partners through troubleshooting in person, on the phone, or remotely
• Provide customer service by supporting enterprise PC, VoIP, and mobile devices
• Champions IT policies and best practices
• Configures user accounts through active directory and other proprietary systems
• Provisioning, installing, and supporting infrastructure such as switches, firewalls, access points, PCs, printers, and scanners
• Analyzing and monitoring systems and reports
• Participates in other duties as assigned

***The IT Helpdesk Analyst must live within a commutable distance to the Warwick, RI office.***

***IN OFFICE POSITION IN WARWICK RI ***

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