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Helpdesk Manager Jobs in Rhode Island (NOW HIRING)

Maloney Properties LLC

Assistant Property Manager

Portsmouth, RI · On-site

$60K - $65K/yr

  • Medical

  • Life

  • Retirement

  • PTO

Your Responsibilities The community located in Portsmouth, RI is seeking a dynamic Assistant Property Manager to join their excellent Management team and help manage the office operations and subsidy ...

Maloney Properties LLC

Assistant Property Manager

Middletown, RI · On-site

$60K - $65K/yr

  • Medical

  • Life

  • Retirement

  • PTO

Your Responsibilities The community located in Middletown, RI is seeking a dynamic Assistant Property Manager to join their excellent Management team and help manage the office operations and subsidy ...

Sodexo

Food Prep Helper

Portsmouth, RI · On-site

$18 - $19/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Food Prep Helper Location: PORTSMOUTH ABBEY SCHOOL - 94288001 Workdays/shifts : VARIED WORKDAYS ... We do this by providing food service, catering, facilities management, and other integrated ...

Sodexo

Food Prep Helper

Portsmouth, RI

$18 - $19/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Food Prep Helper Location: PORTSMOUTH ABBEY SCHOOL - 94288001 Workdays/shifts : VARIED WORKDAYS ... We do this by providing food service, catering, facilities management, and other integrated ...

Sodexo

Food Prep Helper

Portsmouth, RI · On-site

$18 - $19/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Food Prep Helper Location: PORTSMOUTH ABBEY SCHOOL - 94288001 Workdays/shifts: VARIED WORKDAYS ... We do this by providing food service, catering, facilities management, and other integrated ...

Sodexo

Food Prep Helper

Portsmouth, RI · On-site

$18 - $19/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Food Prep Helper Location: PORTSMOUTH ABBEY SCHOOL - 94288001 Workdays/shifts : VARIED WORKDAYS ... We do this by providing food service, catering, facilities management, and other integrated ...

Sodexo

Food Prep Helper

Portsmouth, RI

$18 - $19/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Food Prep Helper Location: PORTSMOUTH ABBEY SCHOOL - 94288001 Workdays/shifts : VARIED WORKDAYS ... We do this by providing food service, catering, facilities management, and other integrated ...

Freedom Technology Solutions inc

Be Seen First

Level III Help Desk Technician

Johnston, RI · On-site

$55K - $70K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

This role requires someone who can independently manage complicated technical issues while knowing ... Serve as a resource for less experienced Help Desk technicians. * Diagnose recurring or high-impact ...

Best Buy

Geek Squad Installation Helper (Seasonal)

Warwick, RI · On-site

$16 - $20.25/hr

  • Retirement

  • PTO

As the Geek Squad Installation Helper, you'll accompany a team of seasoned Agents to customers ... Manage inventory and vehicle maintenance in partnership with other agents * Process paperwork and ...

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All JobsHelpdesk JobsHelpdesk Manager JobsHelpdesk Manager Jobs in Rhode Island

Helpdesk Manager information

See Rhode Island salary details

$36.7K

$82K

$121.9K

How much do helpdesk manager jobs pay per year?

As of Aug 19, 2026, the average yearly pay for helpdesk manager in Rhode Island is $82,048.00, according to ZipRecruiter salary data. Most workers in this role earn between $64,600.00 and $97,900.00 per year, depending on experience, location, and employer.

What does a helpdesk manager do?

A Helpdesk Manager oversees the daily operations of an organization's IT helpdesk or support team. They are responsible for managing staff, setting service level expectations, resolving escalated issues, and ensuring that users receive timely and effective technical support. Additionally, Helpdesk Managers often analyze support trends, implement process improvements, and coordinate with other IT departments to enhance overall service quality. Their goal is to maintain high customer satisfaction and efficient IT support operations.

What are the key skills and qualifications needed to thrive as a helpdesk manager?

To thrive as a Helpdesk Manager, you need strong IT knowledge, experience in technical support, and typically a bachelor's degree in information technology or a related field. Familiarity with helpdesk ticketing systems (e.g., ServiceNow, Zendesk), ITIL certification, and remote support tools is common in this role. Excellent leadership, problem-solving, and communication skills help you effectively manage teams and customer interactions. These competencies ensure efficient IT support operations, high customer satisfaction, and timely resolution of technical issues.

What are some common challenges faced by helpdesk managers, and how can they be addressed?

Helpdesk Managers often face challenges such as managing high ticket volumes, ensuring timely resolution of issues, and maintaining team morale during peak periods. Effective strategies include implementing robust ticketing systems, setting clear performance metrics, and providing ongoing training to staff. Additionally, fostering open communication and regularly recognizing team achievements can help build a supportive work environment that improves both employee satisfaction and customer service quality.

What is the difference between Helpdesk Manager vs IT Support Specialist?

AspectHelpdesk ManagerIT Support Specialist
Required CredentialsBachelor's degree in IT or related field, certifications like HDI Support Center ManagerAssociate's or Bachelor's degree, certifications like CompTIA A+
Work EnvironmentOversees helpdesk teams, manages support processesProvides technical support directly to users
Employer & Industry UsageCommon in large organizations, IT departmentsFound in various industries, including corporate, healthcare, education

The Helpdesk Manager focuses on leading support teams and managing support operations, while the IT Support Specialist provides direct technical assistance to users. Both roles require technical knowledge, but the manager role emphasizes leadership and process management.

What are the most commonly searched types of Helpdesk jobs in Rhode Island?

The most popular types of Helpdesk jobs in Rhode Island are:

What cities in Rhode Island are hiring for Helpdesk Manager jobs?

Cities in Rhode Island with the most Helpdesk Manager job openings:

Helpdesk Manager jobs near you
Infographic showing various Helpdesk Manager job openings in Rhode Island as of August 2026, with employment types broken down into 85% Full Time, 13% Part Time, and 2% Contract. Highlights an 83% Physical, 2% Hybrid, and 15% Remote job distribution, with an average salary of $82,048 per year, or $39.4 per hour.

Assistant Property Manager

Maloney Properties LLC

Portsmouth, RI • On-site

$60K - $65K/yr

Full-time

Medical, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description


Maloney Properties – Voted “Best Place to Work” by its employees for 11 years!

About Us

Established in 1981, Maloney Properties LLC is a successful real estate firm. Our services include property management, real estate development, hospitality management, sales/marketing, and construction management services. We manage more than 100 housing communities with more than 11,000 units throughout the New England area.

We attribute our success to the effective working partnerships we have created with both clients and staff. Maloney Properties has developed a unique culture and work environment that is a significant factor in our success and enables us to attract and retain the best talent and finest professionals in the industry. As a result, we have a high employee retention rate with an average employee tenure of more than 10 years.

We are a company with a human focus and feel passionately and genuinely that our employees are our greatest asset. We are dedicated to teamwork, staff development and training. We have created a community within our company; we set clear goals and work together to achieve them. Maloney Properties is an Equal Opportunity Employer.

Your Responsibilities

The community located in Portsmouth, RI is seeking a dynamic Assistant Property Manager to join their excellent Management team and help manage the office operations and subsidy program requirements. The work hours are 9:00am to 5:00pm, Monday to Friday.

Responsibilities include annual and interim recertifications, leasing, waitlist management, agency audits, unit and common area inspections, and resident relations. This role will also provide support to other sites in RI as needed.

Your Qualifications

Experience in property management is required. Assisted living experience is a plus. Experience with Section 8 and LIHTC is required. COS and/or CPO certifications are a plus. Must have a valid driver’s license and access to a vehicle. Knowledge of Yardi is a plus.

Excellent organizational and time management skills, great customer service skills, and good communication skills. Proficiency with Microsoft Office: Word, Excel, and Outlook are required.

Compensation & Benefits:

We offer highly competitive pay and a comprehensive benefits package including great health benefits, 13 paid holidays, vacation time, 401k match, life and disability insurance, employee assistance program, an extra paid day off during your birthday month, and more! You will love our family-friendly workplace and healthy work-life balance at Maloney.

We also offer training programs and opportunities that lead to employee advancement and promotions. If you are interested in furthering your skills and building your career, this is a great opportunity for you!

Salary Range: $60,000-65,000 depending on previous experience.

Apply Now Via:

https://recruit.hirebridge.com/v3/CareerCenter/v2/details.aspx?cid=6584&jid=648152