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Helpdesk Manager Jobs in Rhode Island (NOW HIRING)

Locanda

Sous Chef

Saunderstown, RI

$75K/yr

They help manage food preparation, supervise staff, and ensure dishes meet quality and safety standards. Responsibilities: * Assist with cooking and plating dishes. * Supervise kitchen staff during ...

Trinity Management Llc

Property Manager

Woonsocket, RI · On-site

$64K - $75K/yr

Your expertise will help create vibrant communities while ensuring operational excellence across all facets of property management. Benefits - What We Offer: * 15 days of Paid Time Off (PTO)

Waste Management

Operations Manager Trainee

Cranston, RI · On-site

$65K - $70K/yr

The Operations Manager Trainee (OMT) program is a structured 5-month leadership development program ... Our mission is to leave the world a better place than we found it by helping its inhabitants find ...

Waste Management

Operations Manager Trainee

Cranston, RI · On-site

$65K - $70K/yr

The Operations Manager Trainee (OMT) program is a structured 5-month leadership development program ... Our mission is to leave the world a better place than we found it by helping its inhabitants find ...

Waste Management

Operations Manager Trainee

Cranston, RI · On-site

$65K - $70K/yr

The Operations Manager Trainee (OMT) program is a structured 5-month leadership development program ... Our mission is to leave the world a better place than we found it by helping its inhabitants find ...

Lids

6126 - Sales Help

Providence, RI · On-site

$16 - $17/hr

Description Sales Help About Our Company At Lids Sports Group, we don't just sell hats - we fuel ... Participate in managing store inventory including processing shipments and resetting merchandise ...

McDonald's

General Manager

Providence, RI · On-site

Helping the Department Managers in setting their own goals, following up on their progress, and ... providing mentoring and direction to improve their Departments and the restaurant overall. * Hiring ...

McDonald's

General Manager

Cranston, RI · On-site

Helping the Department Managers in setting their own goals, following up on their progress, and ... providing mentoring and direction to improve their Departments and the restaurant overall. * Hiring ...

McDonald's

General Manager

Warwick, RI · On-site

Helping the Department Managers in setting their own goals, following up on their progress, and ... providing mentoring and direction to improve their Departments and the restaurant overall. * Hiring ...

Cumberland Farms

Store Manager

Cranston, RI · On-site

Are you someone who loves to help others and work as part of a team? Do you thrive in fast-paced environments and have previous experience in retail, food service or restaurant management? Do you ...

Cumberland Farms

Store Manager

East Greenwich, RI · On-site

Are you someone who loves to help others and work as part of a team? Do you thrive in fast-paced environments and have previous experience in retail, food service or restaurant management? Do you ...

cumberlandfarmsinc

Store Manager

Coventry, RI

Are you someone who loves to help others and work as part of a team? Do you thrive in fast-paced environments and have previous experience in retail, food service or restaurant management? Do you ...

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Showing results 41-60

All JobsHelpdesk JobsHelpdesk Manager JobsHelpdesk Manager Jobs in Rhode Island

Helpdesk Manager information

See Rhode Island salary details

$36.7K

$82K

$121.9K

How much do helpdesk manager jobs pay per year?

As of Aug 19, 2026, the average yearly pay for helpdesk manager in Rhode Island is $82,048.00, according to ZipRecruiter salary data. Most workers in this role earn between $64,600.00 and $97,900.00 per year, depending on experience, location, and employer.

What does a helpdesk manager do?

A Helpdesk Manager oversees the daily operations of an organization's IT helpdesk or support team. They are responsible for managing staff, setting service level expectations, resolving escalated issues, and ensuring that users receive timely and effective technical support. Additionally, Helpdesk Managers often analyze support trends, implement process improvements, and coordinate with other IT departments to enhance overall service quality. Their goal is to maintain high customer satisfaction and efficient IT support operations.

What are the key skills and qualifications needed to thrive as a helpdesk manager?

To thrive as a Helpdesk Manager, you need strong IT knowledge, experience in technical support, and typically a bachelor's degree in information technology or a related field. Familiarity with helpdesk ticketing systems (e.g., ServiceNow, Zendesk), ITIL certification, and remote support tools is common in this role. Excellent leadership, problem-solving, and communication skills help you effectively manage teams and customer interactions. These competencies ensure efficient IT support operations, high customer satisfaction, and timely resolution of technical issues.

What are some common challenges faced by helpdesk managers, and how can they be addressed?

Helpdesk Managers often face challenges such as managing high ticket volumes, ensuring timely resolution of issues, and maintaining team morale during peak periods. Effective strategies include implementing robust ticketing systems, setting clear performance metrics, and providing ongoing training to staff. Additionally, fostering open communication and regularly recognizing team achievements can help build a supportive work environment that improves both employee satisfaction and customer service quality.

What is the difference between Helpdesk Manager vs IT Support Specialist?

AspectHelpdesk ManagerIT Support Specialist
Required CredentialsBachelor's degree in IT or related field, certifications like HDI Support Center ManagerAssociate's or Bachelor's degree, certifications like CompTIA A+
Work EnvironmentOversees helpdesk teams, manages support processesProvides technical support directly to users
Employer & Industry UsageCommon in large organizations, IT departmentsFound in various industries, including corporate, healthcare, education

The Helpdesk Manager focuses on leading support teams and managing support operations, while the IT Support Specialist provides direct technical assistance to users. Both roles require technical knowledge, but the manager role emphasizes leadership and process management.

What are the most commonly searched types of Helpdesk jobs in Rhode Island?

The most popular types of Helpdesk jobs in Rhode Island are:

What cities in Rhode Island are hiring for Helpdesk Manager jobs?

Cities in Rhode Island with the most Helpdesk Manager job openings:

Helpdesk Manager jobs near you
Infographic showing various Helpdesk Manager job openings in Rhode Island as of August 2026, with employment types broken down into 85% Full Time, 13% Part Time, and 2% Contract. Highlights an 83% Physical, 2% Hybrid, and 15% Remote job distribution, with an average salary of $82,048 per year, or $39.4 per hour.

Sous Chef

Locanda

Saunderstown, RI

$75K/yr

Full-time

Re-posted 15 days ago

Job description

The Sous Chef is second in command and supports the Executive Chef in running the kitchen. They help manage food preparation, supervise staff, and ensure dishes meet quality and safety standards.

Responsibilities:

  • Assist with cooking and plating dishes.
  • Supervise kitchen staff during shifts.
  • Maintain cleanliness and food safety.
  • Help with inventory and ordering supplies.
  • Step in when the head chef is absent.

Locanda is one of South County's most beloved Italian restaurants, specializing in fresh-made pastas, hand-made focaccias, and authentic regional Italian cuisine. We use fresh local produce and local purveyors whenever possible as well as importing the best in Italian products to make our dishes speak for themselves.