Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience. * 2+ years of experience in Help Desk, Service Desk, Desktop Support ...
Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience. * 2+ years of experience in Help Desk, Service Desk, Desktop Support ...
Helpdesk Administrator
Dedham, MA · On-site
Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience. * 2+ years of experience in Help Desk, Service Desk, Desktop Support ...
Helpdesk Administrator
Dedham, MA · On-site
Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience. * 2+ years of experience in Help Desk, Service Desk, Desktop Support ...
Helpdesk Administrator
Medfield, MA · On-site
Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience. * 2+ years of experience in Help Desk, Service Desk, Desktop Support ...
Helpdesk Administrator
Medfield, MA · On-site
Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience. * 2+ years of experience in Help Desk, Service Desk, Desktop Support ...
Helpdesk Administrator
Westwood, MA · On-site
Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience. * 2+ years of experience in Help Desk, Service Desk, Desktop Support ...
Helpdesk Administrator
Westwood, MA · On-site
Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience. * 2+ years of experience in Help Desk, Service Desk, Desktop Support ...
Helpdesk Administrator
Walpole, MA · On-site
Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience. * 2+ years of experience in Help Desk, Service Desk, Desktop Support ...
Helpdesk Administrator
Walpole, MA · On-site
Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience. * 2+ years of experience in Help Desk, Service Desk, Desktop Support ...
Helpdesk Administrator
Sharon, MA · On-site
Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience. * 2+ years of experience in Help Desk, Service Desk, Desktop Support ...
Helpdesk Administrator
Sharon, MA · On-site
Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience. * 2+ years of experience in Help Desk, Service Desk, Desktop Support ...
Helpdesk Administrator
Boston, MA · On-site
Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience. * 2+ years of experience in Help Desk, Service Desk, Desktop Support ...
Helpdesk Administrator
Boston, MA · On-site
Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience. * 2+ years of experience in Help Desk, Service Desk, Desktop Support ...
Helpdesk Administrator
Canton, MA · On-site
Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience. * 2+ years of experience in Help Desk, Service Desk, Desktop Support ...
Helpdesk Administrator
Canton, MA · On-site
Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience. * 2+ years of experience in Help Desk, Service Desk, Desktop Support ...
Helpdesk Administrator
South Easton, MA · On-site
Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience. * 2+ years of experience in Help Desk, Service Desk, Desktop Support ...
Helpdesk Administrator
South Easton, MA · On-site
Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience. * 2+ years of experience in Help Desk, Service Desk, Desktop Support ...
Helpdesk Administrator
West Bridgewater, MA · On-site
Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience. * 2+ years of experience in Help Desk, Service Desk, Desktop Support ...
Helpdesk Administrator
West Bridgewater, MA · On-site
Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience. * 2+ years of experience in Help Desk, Service Desk, Desktop Support ...
Helpdesk Administrator
Needham, MA · On-site
Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience. * 2+ years of experience in Help Desk, Service Desk, Desktop Support ...
Helpdesk Administrator
Needham, MA · On-site
Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience. * 2+ years of experience in Help Desk, Service Desk, Desktop Support ...
Helpdesk Administrator
Dover, MA · On-site
Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience. * 2+ years of experience in Help Desk, Service Desk, Desktop Support ...
Helpdesk Administrator
Dover, MA · On-site
Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience. * 2+ years of experience in Help Desk, Service Desk, Desktop Support ...
Helpdesk Administrator
East Walpole, MA · On-site
Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience. * 2+ years of experience in Help Desk, Service Desk, Desktop Support ...
Helpdesk Administrator
East Walpole, MA · On-site
Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience. * 2+ years of experience in Help Desk, Service Desk, Desktop Support ...
Helpdesk Administrator
Avon, MA · On-site
Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience. * 2+ years of experience in Help Desk, Service Desk, Desktop Support ...
Helpdesk Administrator
Avon, MA · On-site
Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience. * 2+ years of experience in Help Desk, Service Desk, Desktop Support ...
Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience. * 2+ years of experience in Help Desk, Service Desk, Desktop Support ...
Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience. * 2+ years of experience in Help Desk, Service Desk, Desktop Support ...
Helpdesk Administrator
Norwood, MA · On-site
Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience. * 2+ years of experience in Help Desk, Service Desk, Desktop Support ...
Helpdesk Administrator
Norwood, MA · On-site
Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience. * 2+ years of experience in Help Desk, Service Desk, Desktop Support ...
Helpdesk Administrator
Brockton, MA · On-site
Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience. * 2+ years of experience in Help Desk, Service Desk, Desktop Support ...
Helpdesk Administrator
Brockton, MA · On-site
Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience. * 2+ years of experience in Help Desk, Service Desk, Desktop Support ...
Sales Associate
Foxboro, MA · On-site
$15 - $20.15/hr
Demonstrated collaborative skills and ability to work well within a team Benefits and Compensation PHOENIX offers a range of benefits to help protect full-time associate's health and long-term ...
Sales Associate
Foxboro, MA · On-site
$15 - $20.15/hr
Demonstrated collaborative skills and ability to work well within a team Benefits and Compensation PHOENIX offers a range of benefits to help protect full-time associate's health and long-term ...
Sales Associate
Foxboro, MA · On-site
$15 - $20.15/hr
Demonstrated collaborative skills and ability to work well within a team Benefits and Compensation PHOENIX offers a range of benefits to help protect full-time associate's health and long-term ...
Sales Associate
Foxboro, MA · On-site
$15 - $20.15/hr
Demonstrated collaborative skills and ability to work well within a team Benefits and Compensation PHOENIX offers a range of benefits to help protect full-time associate's health and long-term ...
Sales Associate
Foxboro, MA · On-site
$15 - $20.15/hr
... of benefits to help protect full-time associate's health and long-term financial security including: Medical, pharmacy, dental and vision coverage 401(k) and Roth 401(k) with Company match ...
Sales Associate
Foxboro, MA · On-site
$15 - $20.15/hr
... of benefits to help protect full-time associate's health and long-term financial security including: Medical, pharmacy, dental and vision coverage 401(k) and Roth 401(k) with Company match ...
Helpdesk Associate information
See Smithfield, RI salary details
$13.86 - $15.50
12% of jobs
$16.93 is the 25th percentile. Wages below this are outliers.
$15.50 - $17.14
15% of jobs
The median wage is $18.74 / hr.
$17.14 - $18.77
24% of jobs
$18.77 - $20.41
13% of jobs
$20.41 - $22.05
9% of jobs
$22.35 is the 75th percentile. Wages above this are outliers.
$22.05 - $23.69
16% of jobs
$23.69 - $25.33
5% of jobs
$25.33 - $26.96
2% of jobs
$26.96 - $28.60
3% of jobs
$28.60 - $30.24
0% of jobs
$30.24 - $31.88
1% of jobs
$13
$20
$31
How much do helpdesk associate jobs pay per hour?
As of Sep 4, 2026, the average hourly pay for helpdesk associate in Smithfield, RI is $20.63, according to ZipRecruiter salary data. Most workers in this role earn between $17.12 and $23.08 per hour, depending on experience, location, and employer.
What is the difference between Helpdesk Associate vs Customer Support Specialist?
| Aspect | Helpdesk Associate | Customer Support Specialist |
|---|---|---|
| Required Credentials | High school diploma or equivalent; some roles may prefer certifications like CompTIA A+ | High school diploma; certifications like Customer Service Certification can be a plus |
| Work Environment | IT support centers, corporate offices, remote | Call centers, retail, online support platforms |
| Employer & Industry Usage | IT companies, tech support firms, corporate IT departments | Retail, e-commerce, service industries |
| Common Search & Comparison Intent | Helpdesk Associate vs Customer Support Specialist |
Helpdesk Associates primarily focus on technical support, troubleshooting hardware and software issues within IT environments. Customer Support Specialists handle a broader range of customer inquiries, including product information and service issues, often in retail or service sectors. While both roles require strong communication skills, Helpdesk Associates need technical knowledge, whereas Customer Support Specialists emphasize customer service skills.
What are the most commonly searched types of Helpdesk jobs in Smithfield, RI?
The most popular types of Helpdesk jobs in Smithfield, RI are:
What cities near Smithfield, RI are hiring for Helpdesk Associate jobs?
Cities near Smithfield, RI with the most Helpdesk Associate job openings:
Full-time
Posted 21 days ago
Job description
We are seeking a Helpdesk Administrator to provide first-level technical support for corporate and retail users. The ideal candidate will have experience troubleshooting hardware, software, Windows environments, Microsoft 365, and retail technology systems. This role is responsible for resolving technical issues, managing service requests, supporting end users, and ensuring timely issue resolution while delivering excellent customer service.
Primary Responsibilities- Serve as the first point of contact for IT support requests from corporate and retail users.
- Troubleshoot and resolve issues related to desktops, laptops, mobile devices, printers, peripherals, and business applications.
- Provide technical support for retail technologies, including Point of Sale (POS) systems, payment terminals, barcode scanners, receipt printers, and inventory management applications.
- Log, prioritize, track, and resolve incidents and service requests using the organization's ticketing system.
- Escalate complex issues to appropriate technical teams while maintaining ownership and communication with end users.
- Manage user accounts, password resets, access permissions, and onboarding/offboarding activities.
- Install, configure, and maintain Windows operating systems, software applications, and hardware devices.
- Assist with software deployments, system upgrades, hardware refreshes, and technology rollouts.
- Create and maintain technical documentation, knowledge base articles, and troubleshooting guides.
- Monitor ticket queues to ensure service level agreement (SLA) compliance.
- Provide remote support via phone, email, chat, and remote desktop tools.
- Collaborate with infrastructure, network, security, and application support teams to resolve technical issues.
- Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
- 2+ years of experience in Help Desk, Service Desk, Desktop Support, or Technical Support.
- Experience supporting Microsoft Windows operating systems and Microsoft 365 applications.
- Knowledge of Active Directory, user account administration, and password management.
- Experience with IT service management and ticketing systems such as ServiceNow, Jira Service Management, Zendesk, or similar.
- Strong troubleshooting skills across hardware, software, and basic networking issues.
- Excellent verbal and written communication skills.
- Strong customer service and problem-solving abilities.
- Experience supporting retail environments and store technology solutions.
- Knowledge of POS systems, payment processing devices, barcode scanners, receipt printers, and inventory management systems.
- Experience with Mobile Device Management (MDM) platforms.
- Familiarity with remote support tools and endpoint management solutions.
- ITIL Foundation certification or equivalent IT service management experience.
- Experience supporting enterprise environments across multiple locations.