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Helpdesk Assistant Jobs in Virginia (NOW HIRING)

Digital Consultants, LLC

Helpdesk Analyst II

Quantico, VA · On-site

$21.75 - $29.75/hr

Digital Consultants is seeking a Helpdesk Analyst II to join our team! This position is part of the ... Provide training assistance to Tier 1 * Assist, as needed, to the VIP team * Alerts management to ...

Code Plus Inc

Helpdesk Technician - NLRB

Fairfax, VA · On-site

$19.75 - $26.75/hr

We are currently seeking a Tier 1 Helpdesk Technician for our Helpdesk in Washington, DC. Salary ... and presentations. * Assist in technical refresh projects, deploying new laptop hardware ...

Digital Consultants, LLC

Helpdesk Analyst II

Quantico, VA

$21.75 - $29.75/hr

Digital Consultants is seeking a Helpdesk Analyst II to join our team! This position is part of the ... Provide training assistance to Tier 1 * Assist, as needed, to the VIP team * Alerts management to ...

Digital Consultants LLC

Helpdesk Analyst II

Quantico, VA · On-site

$65K - $72K/yr

Digital Consultants is seeking a Helpdesk Analyst II to join our team! This position is part of the ... Provide training assistance to Tier 1 * Assist, as needed, to the VIP team * Alerts management to ...

CyberSheath

Helpdesk Technician II

Reston, VA · Remote

$83/hr

Provide escalation support as necessary for Level I Helpdesk staff * Assist with the onboarding and offboarding of clients, systems, and users * Deploy and maintain security tools and management ...

CyberSheath

Helpdesk Technician I

Reston, VA · Remote

$20.75 - $28/hr

Provide escalation support as necessary for Level I Helpdesk staff  * Assist with the onboarding and offboarding of clients, systems, and users  * Deploy and maintain security tools and ...

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Helpdesk Assistant information

What are Helpdesk Assistants?

Helpdesk Assistants are professionals who provide technical support and assistance to users experiencing computer or software-related issues. They serve as the first point of contact for troubleshooting problems, answering questions, and resolving user concerns, either in person, over the phone, or via email. Their responsibilities often include logging support tickets, diagnosing issues, and escalating complex problems to higher-level IT staff when necessary. Helpdesk Assistants play a crucial role in maintaining smooth IT operations within an organization.

What is the role of a help desk assistant?

A help desk assistant provides technical support and customer service to users experiencing hardware or software issues. They troubleshoot problems, answer inquiries, and often use ticketing systems to track and resolve issues efficiently, typically working in an office or support center environment. Strong communication skills and basic knowledge of computer systems are essential for this role.

What are the key skills and qualifications needed to thrive as a Helpdesk Assistant, and why are they important?

To thrive as a Helpdesk Assistant, you need a solid understanding of computer hardware, software troubleshooting, and general IT support, typically supported by a diploma or certification in information technology. Familiarity with ticketing systems, remote support tools, and knowledge bases such as ServiceNow or Zendesk is commonly required. Strong communication skills, patience, and problem-solving abilities set standout performers apart in this role. These skills and qualities are vital to efficiently resolve technical issues and ensure user satisfaction in a fast-paced support environment.

What job makes $10,000 a month without a degree?

Helpdesk assistants typically do not earn $10,000 a month without advanced experience or certifications. High-paying roles that can reach this level without a degree often involve sales, entrepreneurship, or specialized trades such as real estate, skilled trades, or tech sales, which rely on skills and performance rather than formal education. These roles may require certifications, strong communication skills, or extensive experience to achieve such income levels.

Can I get a helpdesk job with no experience?

Helpdesk Assistant roles often do not require extensive experience and may accept candidates with basic technical knowledge and strong communication skills. Entry-level positions typically focus on customer service, troubleshooting, and familiarity with common tools like ticketing systems, with on-the-job training provided. Certifications such as CompTIA A+ can improve chances but are not always mandatory for starting out.

Is AI replacing IT's help desk?

AI tools are increasingly used to automate routine helpdesk tasks such as password resets and troubleshooting, allowing Helpdesk Assistants to focus on more complex issues. However, AI does not fully replace human support, as many technical problems require personalized assistance and critical thinking. Helpdesk roles continue to evolve with technology, emphasizing skills in managing AI systems and customer service.

What are some common challenges faced by Helpdesk Assistants, and how can they be managed effectively?

Helpdesk Assistants often encounter high volumes of support requests and must efficiently prioritize issues while maintaining a positive attitude. Balancing multiple tasks, dealing with frustrated users, and addressing technical problems in a timely manner can be challenging. Successful Helpdesk Assistants develop strong communication skills, utilize ticketing systems for organization, and continually update their technical knowledge. Building rapport with team members and leveraging internal resources also help in managing workload and providing quality service.
What are the most commonly searched types of Helpdesk jobs in Virginia? The most popular types of Helpdesk jobs in Virginia are:
Helpdesk Assistant jobs near you
Junior Helpdesk Specialist

Junior Helpdesk Specialist

Chenega Agile Real-Time Solutions

Springfield, VA • On-site

Full-time

Posted 20 days ago

Job description

Overview
Junior Helpdesk Specialist
Springfield, VA
Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional development is embedded in your employer's core culture? If so, Chenega Military, Intelligence & Operations Support (MIOS) could be the place for you! Join our team of professionals who support large-scale government operations by leveraging cutting-edge technology and take your career to the next level!
Chenega Agile Real-Time Solutions (CARS) was created with the purpose of providing integrated enterprise IT support to Federal customers both CONUS and OCONUS. CARS employs Subject Matter Experts (SMEs) with decades of experience working in the Federal marketplace.
The Junior Helpdesk Specialist provides superior customer service in support of customer requests when contacting the Single-Point-of-Contact IT Service Desk located in Springfield, VA.
Responsibilities
  • Assist in providing technical assistance and support related to computer systems, hardware, or software.
  • Assist in responding to queries, run diagnostic programs, isolate problems, and determine and implement solutions.
  • Respond to email or chat messages for customers seeking help.
  • Walk customers through the problem-solving process.
  • Run diagnostic programs to resolve problems.
  • Follow up with customers to ensure issue(s) were resolved.
  • Gain feedback from customers about system usage.
  • Run reports to determine malfunctions that continue to occur.
  • Create a ticket in the approved incident management system for all support calls received or route user support calls to the appropriate IT Help Desk.
  • Utilize Attempt First Call Resolution (FCR) for all requests received.
  • Provide first contact account resets, unlocking, troubleshooting, and security issue/error resolution.
  • Other duties as assigned

Qualifications
  • Bachelor's Degree OR
  • Associate's Degree OR
  • High School Diploma and 1+ years of Information Technology experience OR
  • 3+ years of Military experience OR
  • 1+ years of experience in a government agency work environment
  • Relevant experience with the following:
    • Operational experience with ServiceNow
    • Experience within the Intelligence Community
  • Exhibit excellent customer service, organizational, and time management skills
  • Ability to obtain DoD 8140 (formerly 8570.01-M) IAT Level I: A+ CE, CCNA-Security, CND, Network+ CE, SSCP, within 6 months of hire
  • TS/SCI clearance required
  • Successfully pass background and drug screening

Preferred Qualifications:
  • Active DoD 8140 (formerly 8570.01-M) IAT Level I

Knowledge, Skills, and Abilities:
  • Ability to obtain CI Poly Clearance
  • Ability to work schedule - Sun- Wed 8 am to 6 pm
  • Ability to work nights/weekends/holidays as needed
  • Ability to work independently and yet be effective within a team setting
  • Must be capable of managing multiple efforts with time-related constraints in a fast-paced contracting environment
  • Demonstrated ability to effectively communicate and collaborate with diverse internal and external stakeholder groups and individuals
  • Friendly presence, helpful attitude, good interpersonal skills, and ability to work well with others.
  • Excellent skills in Microsoft Word, Excel, and other Office applications
  • Proficient with Microsoft Office Applications, and experience working in a home office setting, as well as the ability to train end users on frequently asked technical issues.
  • Ability to provide technical assistance and support over the phone; good phone skills, professional demeanor, and previous customer service experience strongly desired.
  • Good problem-solving skills; ability to visualize a problem/situation and think abstractly to solve it

How you'll grow
At Chenega MIOS, our professional development plan focuses on helping our team members at every level of their careers to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there's always room to learn.
We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their careers.
Benefits
At Chenega MIOS, we know that great people make a great organization. We value our team members and offer them a broad range of benefits.
Learn more about what working at Chenega MIOS can mean for you.
Chenega MIOS's culture
Our positive and supportive culture encourages our team members to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them be healthy, centered, confident, and aware. We offer well-being programs and continuously look for new ways to maintain a culture where we excel and lead healthy, happy lives.
Corporate citizenship
Chenega MIOS is led by a purpose to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our team members, and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities.
Learn more about Chenega's impact on the world.
Chenega MIOS News- https://chenegamios.com/news/
Tips from your Talent Acquisition Team
We want job seekers exploring opportunities at Chenega MIOS to feel prepared and confident. To help you with your research, we suggest you review the following links:
Chenega MIOS web site - www.chenegamios.com
Glassdoor - https://www.glassdoor.com/Overview/Working-at-Chenega-MIOS-EI_IE369514.11,23.htm
LinkedIn - https://www.linkedin.com/company/1472684/
Facebook - https://www.facebook.com/chenegamios/
#Chenega Agile Real Time Solutions, LLC

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