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Helpdesk Assistant Jobs in Virginia (NOW HIRING)

IntelliDyne, LLC

Helpdesk Technician - Tier 1

Falls Church, VA · On-site

$21.25 - $28.75/hr

Responsibilities : • Answer calls coming into the Tier 1 Help Desk by the third ring. • Create ... to assist clients with hardware and software support via telephone. • Coordinate with team to ...

Chenega Corporation

Tier 1 Helpdesk Analyst

Arlington, VA · On-site

$23.50 - $32.25/hr

Develop and document process and procedural enhancements and assist other departments as needed for continuous process and service improvement. * Work with the IT Help Desk Lead to ensure the Help ...

SecuriGence

Tier 1 Helpdesk Analyst

Arlington, VA · On-site

$23.50 - $32.25/hr

Develop and document process and procedural enhancements and assist other departments as needed for continuous process and service improvement. * Work with the IT Help Desk Lead to ensure the Help ...

SecuriGence

Tier 1 Helpdesk Analyst

Arlington, VA

$23.50 - $32.25/hr

Develop and document process and procedural enhancements and assist other departments as needed for continuous process and service improvement. * Work with the IT Help Desk Lead to ensure the Help ...

Chenega MIOS

Tier 1 Helpdesk Analyst

Arlington, VA · On-site

$23.50 - $32.25/hr

Develop and document process and procedural enhancements and assist other departments as needed for continuous process and service improvement. * Work with the IT Help Desk Lead to ensure the Help ...

SecuriGence

Tier 1 Helpdesk Analyst

Arlington, VA

$23.50 - $32.25/hr

Develop and document process and procedural enhancements and assist other departments as needed for continuous process and service improvement. * Work with the IT Help Desk Lead to ensure the Help ...

SecuriGence

Tier 1 Helpdesk Analyst

Arlington, VA · On-site

$23.50 - $32.25/hr

Develop and document process and procedural enhancements and assist other departments as needed for continuous process and service improvement. * Work with the IT Help Desk Lead to ensure the Help ...

Chenega Corporation

Tier 1 Helpdesk Analyst

Arlington, VA · On-site

$23.50 - $32.25/hr

Develop and document process and procedural enhancements and assist other departments as needed for continuous process and service improvement. * Work with the IT Help Desk Lead to ensure the Help ...

SecuriGence

Tier 1 Helpdesk Analyst

Arlington, VA · On-site

$23.50 - $32.25/hr

Develop and document process and procedural enhancements and assist other departments as needed for continuous process and service improvement. * Work with the IT Help Desk Lead to ensure the Help ...

IntelliDyne, LLC

Helpdesk Technician - Tier 1

Falls Church, VA · On-site

$21.25 - $28.75/hr

Responsibilities : • Answer calls coming into the Tier 1 Help Desk by the third ring. • Create ... to assist clients with hardware and software support via telephone. • Coordinate with team to ...

Chenega MIOS

Tier 1 Helpdesk Analyst

Arlington, VA · On-site

$23.50 - $32.25/hr

Develop and document process and procedural enhancements and assist other departments as needed for continuous process and service improvement. * Work with the IT Help Desk Lead to ensure the Help ...

SecuriGence

Tier 1 Helpdesk Analyst

Arlington, VA

$23.50 - $32.25/hr

Develop and document process and procedural enhancements and assist other departments as needed for continuous process and service improvement. * Work with the IT Help Desk Lead to ensure the Help ...

IntelliDyne

Helpdesk Technician - Tier 1

Falls Church, VA · On-site

$21.25 - $28.75/hr

Help Desk Technician - Tier 1 Clearance: Active DOD Public Trust Status: Non-Exempt Location: Falls ... Ability to assist clients with hardware and software support via telephone. * Coordinate with team ...

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Helpdesk Assistant information

What is a helpdesk assistant?

Helpdesk Assistants are professionals who provide technical support and assistance to users experiencing computer or software-related issues. They serve as the first point of contact for troubleshooting problems, answering questions, and resolving user concerns, either in person, over the phone, or via email. Their responsibilities often include logging support tickets, diagnosing issues, and escalating complex problems to higher-level IT staff when necessary. Helpdesk Assistants play a crucial role in maintaining smooth IT operations within an organization.

What are the key skills and qualifications needed to thrive as a helpdesk assistant?

To thrive as a Helpdesk Assistant, you need a solid understanding of computer hardware, software troubleshooting, and general IT support, typically supported by a diploma or certification in information technology. Familiarity with ticketing systems, remote support tools, and knowledge bases such as ServiceNow or Zendesk is commonly required. Strong communication skills, patience, and problem-solving abilities set standout performers apart in this role. These skills and qualities are vital to efficiently resolve technical issues and ensure user satisfaction in a fast-paced support environment.

What are some common challenges faced by helpdesk assistants, and how can they be managed effectively?

Helpdesk Assistants often encounter high volumes of support requests and must efficiently prioritize issues while maintaining a positive attitude. Balancing multiple tasks, dealing with frustrated users, and addressing technical problems in a timely manner can be challenging. Successful Helpdesk Assistants develop strong communication skills, utilize ticketing systems for organization, and continually update their technical knowledge. Building rapport with team members and leveraging internal resources also help in managing workload and providing quality service.
What are the most commonly searched types of Helpdesk jobs in Virginia? The most popular types of Helpdesk jobs in Virginia are:
Helpdesk Assistant jobs near you
Infographic showing various Helpdesk Assistant job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 21% Part Time, 1% Temporary, and 2% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution.

Assistant Machine Helper

HOOD CONTAINER CORPORATION

Sandston, VA • On-site

$18 - $19/hr

Full-time

Re-posted 13 days ago

Hood Container rating

6.5

Company rating: 6.5 out of 10

Based on 28 frontline employees who took The Breakroom Quiz

92nd of 119 rated packaging manufacturers

Job description

Assistant Machine Helper 2nd shift but must be able to train on 1st shift.

About the Role:

The Assistant Machine Helper plays a critical role in supporting the manufacturing process within the non-durable goods sector by ensuring that machinery operates efficiently and safely. This position involves assisting machine operators with setup, maintenance, and troubleshooting to minimize downtime and maintain production flow. The Machine Helper contributes to quality control by monitoring equipment performance and reporting any irregularities or malfunctions promptly. This role requires close collaboration with the production team to meet daily output targets while adhering to safety and operational standards. Ultimately, the Machine Helper helps sustain a productive manufacturing environment that supports the timely delivery of high-quality non-durable goods.

Minimum Qualifications:

  • Basic mechanical aptitude and ability to follow technical instructions.
  • Ability to stand for extended periods and perform physical tasks such as lifting and moving materials.
  • Willingness to work in a fast-paced manufacturing environment.
  • Commitment to following safety guidelines and procedures.

Preferred Qualifications:

  • Previous experience in a manufacturing or production environment.
  • Familiarity with durable goods manufacturing processes.
  • Basic knowledge of machine operation and maintenance.
  • Ability to read and interpret simple technical documents or manuals.

Responsibilities:

  • Assist machine operators in setting up and adjusting machinery for production runs.
  • Monitor machine operations to detect and report any issues or malfunctions.
  • Perform routine cleaning and maintenance tasks to ensure equipment is in good working condition.
  • Load raw materials and remove finished products from machines as required.
  • Follow all safety protocols and maintain a clean and organized work area.
  • Communicate effectively with team members and supervisors regarding production status and equipment needs.
  • Support quality control efforts by observing product output and reporting defects.

Our goal is to be a diverse workforce that is representative, at all job levels, of the citizens and customers we serve. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills.

Hood Container Corporation is a family-owned, Mill to Market company, specializing in containerboard and kraft paper, corrugated boxes, high graphic displays, and contract packaging. Our commitment to customer happiness, employee well-being, environmental stewardship, and operational excellence drive our business. Over the last decade, Hood Container Corporation has grown to become one of the top ten Paper and Packaging Companies in the United States. To learn more about Hood Container Corporation visit www.hoodcontainer.com or check us out on social media!

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