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Helpdesk Assistant Jobs in Ohio (NOW HIRING)

STAQ Pharma Inc

IT Helpdesk Technician

Columbus, OH · On-site

The IT Helpdesk Technician serves as the first point of contact for employees seeking technical ... Reset passwords, unlock accounts, and assist with user access requests under direction from the ...

Cedar Siding Repair

Be Seen First

Key person/Assistant to owner of construction company

Centerville, OH · On-site

$50K - $55K/yr

Our company owner is in need of someone who can help assist him through his daily task in his professional and personal life. Some of the various daily tasks include the following ; -Drive him to his ...

American Freight

IT Helpdesk Support

Dublin, OH

$17 - $25/hr

Job Title: IT Helpdesk Support Job Summary: We are looking for an IT Helpdesk Support professional ... Perform remote or on-site installations, upgrades, and repairs of hardware and software. * Assist ...

American Freight

IT Helpdesk Support

Dublin, OH · On-site

$17 - $25/hr

Job Title: IT Helpdesk Support Job Summary: We are looking for an IT Helpdesk Support professional ... Perform remote or on-site installations, upgrades, and repairs of hardware and software. * Assist ...

Lisinski Law Firm

IT Helpdesk Technician

Dublin, OH · On-site

Reporting to the IT Helpdesk and Operations Manager, you will thrive in a collaborative, service ... Identify recurring technical issues, assist with root cause analysis, and contribute to continuous ...

Round Lake Christian Camp

$12.50 - $15.75/hr

Prep Cooks and Kitchen Help assist with preparing and serving meals, cleaning the kitchen and dining areas, washing dishes, stocking supplies, and supporting the Food Service Director and Food ...

DOCS, LLC

MOHS Medical Assistant

Grove City, OH · On-site

$16 - $20.75/hr

Provide patient care and help assist physician during surgical procedure as directed * Educate and provide post wound care instructions to patient * Under physician direction, authorize drug refills ...

CT Assist

CT Surgery NP, Perm

Lima, OH · On-site

$100K - $150K/yr

We are committed to helping you find the assignment that best fits your skills and lifestyle ... Ohio CT Assist is an equal opportunity employer. All applicants will be considered for employment ...

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Helpdesk Assistant information

What is a helpdesk assistant?

Helpdesk Assistants are professionals who provide technical support and assistance to users experiencing computer or software-related issues. They serve as the first point of contact for troubleshooting problems, answering questions, and resolving user concerns, either in person, over the phone, or via email. Their responsibilities often include logging support tickets, diagnosing issues, and escalating complex problems to higher-level IT staff when necessary. Helpdesk Assistants play a crucial role in maintaining smooth IT operations within an organization.

What are the key skills and qualifications needed to thrive as a helpdesk assistant?

To thrive as a Helpdesk Assistant, you need a solid understanding of computer hardware, software troubleshooting, and general IT support, typically supported by a diploma or certification in information technology. Familiarity with ticketing systems, remote support tools, and knowledge bases such as ServiceNow or Zendesk is commonly required. Strong communication skills, patience, and problem-solving abilities set standout performers apart in this role. These skills and qualities are vital to efficiently resolve technical issues and ensure user satisfaction in a fast-paced support environment.

What are some common challenges faced by helpdesk assistants, and how can they be managed effectively?

Helpdesk Assistants often encounter high volumes of support requests and must efficiently prioritize issues while maintaining a positive attitude. Balancing multiple tasks, dealing with frustrated users, and addressing technical problems in a timely manner can be challenging. Successful Helpdesk Assistants develop strong communication skills, utilize ticketing systems for organization, and continually update their technical knowledge. Building rapport with team members and leveraging internal resources also help in managing workload and providing quality service.
What are the most commonly searched types of Helpdesk jobs in Ohio? The most popular types of Helpdesk jobs in Ohio are:
What cities in Ohio are hiring for Helpdesk Assistant jobs? Cities in Ohio with the most Helpdesk Assistant job openings:
Helpdesk Assistant jobs near you
Infographic showing various Helpdesk Assistant job openings in Ohio as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 21% Part Time, 1% Temporary, and 2% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution.

IT Helpdesk Technician

STAQ Pharma Inc

Columbus, OH • On-site

Full-time

Posted 16 days ago

Job description


Job Summary:

The IT Helpdesk Technician serves as the first point of contact for employees seeking technical assistance within a regulated pharmaceutical manufacturing environment. This entry-level position provides day-to-day support for computers, mobile devices, and networked systems while ensuring all work is performed in accordance with company policies.

The Helpdesk Technician assists with troubleshooting, imaging, deploying, and maintaining end-user devices and applications, escalating complex issues to the IT Support Technician or IT Manager as needed. This role is ideal for a motivated individual looking to build a strong technical foundation and advance within the IT department.

Required Skills/Abilities:

Helpdesk & End-User Support

  • Serve as the initial point of contact for all IT incidents, service requests, and inquiries via phone, email, or in-person.
  • Log, categorize, and track all support requests using the IT ticketing system, ensuring timely communication and resolution.
  • Provide Tier I support for desktops, laptops, mobile devices, printers, and peripherals.
  • Troubleshoot software, network connectivity, and hardware issues with minimal supervision.
  • Reset passwords, unlock accounts, and assist with user access requests under direction from the IT Manager or Support Technician.
  • Escalate recurring or complex issues through the appropriate channels while maintaining clear documentation.

System Setup & Maintenance

  • Assist with imaging, configuration, and deployment of new workstations and laptops in accordance with IT and validation procedures.
  • Maintain physical and digital IT asset inventory, including serial numbers, user assignments, and lifecycle tracking.
  • Support deployment and maintenance of hardware such as monitors, printers, phones, and network drops.
  • Assist with ensuring all end-user devices are compliant with security policies, patches, and antivirus updates.

Documentation & Compliance

  • Maintain accurate service records, equipment logs, and troubleshooting notes consistent with company documentation practices.
  • Follow approved SOPs and IT policies to ensure data integrity and compliance with company requirements.
  • Support preparation for IT-related audits by ensuring helpdesk documentation is complete and traceable.
  • Assist with validating IT systems and equipment under supervision, following established company protocols.

Team Collaboration & Professional Growth

  • Collaborate with the IT Support Technician, Systems Analyst, and Information Security Manager to resolve cross-functional IT issues.
  • Participate in ongoing training to develop technical and compliance-related skills.
  • Contribute to departmental improvement efforts, knowledgebase articles, and standard operating documentation.
  • Demonstrate strong customer service and communication skills to foster a positive IT support experience across departments.

Qualifications

  • Certification in Information Technology, Computer Science, or related field; or equivalent hands-on experience.
  • 1+ years of experience providing technical support or customer service in a professional setting (internship or co-op experience acceptable).
  • Familiarity with Windows 10/11, Microsoft 365, and Active Directory environments.
  • Basic understanding of networking concepts (IP addressing, DNS, DHCP, VPN).
  • Strong problem-solving, documentation, and communication skills.
  • Ability to follow established procedures and maintain detailed records in a regulated environment.

Preferred Skills

  • Experience in a cGMP manufacturing setting.
  • Familiarity with IT ticketing systems and imaging tools.
  • Basic knowledge of endpoint security, patching, or asset management tools.
  • Certifications such as CompTIA A+ or ITIL Foundation are a plus.

The application window for this position is anticipated to be open at least 40 days