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Help Tech Chat Support Jobs in Naperville, IL (NOW HIRING)

Transdev

IT Support Tech

Tinley Park, IL · On-site

$28.80 - $35.20/hr

The IT support technician provides in person support to employees and supports the System ... Work with Help Desk to provide support and resolutions as assigned * Other duties as assigned.

Ampcus

Customer Services Support Operator

Buffalo Grove, IL · On-site

$17.50 - $22.25/hr

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting ... Handle customer inquiries through phone, email, and online chat. * Work in a call-center ...

DEX Imaging

IT Help Desk Tier 1 - Bilingual

Chicago, IL · On-site

We are looking for a Bilingual IT Tier 1 Helpdesk Agent to act as point of contact for technical support of internal users, as well as several vendors from DEX's Managed IT Services. They respond to ...

K2 Staffing

Helpdesk Support Level II+

Oak Park, IL

$19.75 - $26.50/hr

Summary Our client is a leading IT Solutions Company in the Chicago area (Oak Park, IL) and they are in need of a Help Desk Support Level II+ Technician . An IT Technicians role is to ensure system ...

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All JobsHelp Tech Chat Support JobsHelp Tech Chat Support Jobs in Naperville, IL

Help Tech Chat Support information

See Naperville, IL salary details

$27K

$43.4K

$65.9K

How much do help tech chat support jobs pay per year?

As of Aug 8, 2026, the average yearly pay for help tech chat support in Naperville, IL is $43,415.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,400.00 and $46,900.00 per year, depending on experience, location, and employer.

What is the difference between Help Tech Chat Support vs Help Desk Technician?

AspectHelp Tech Chat SupportHelp Desk Technician
CredentialsBasic IT certifications (e.g., CompTIA A+), customer service skillsCompTIA A+, Network+, or similar certifications, technical troubleshooting skills
Work EnvironmentRemote or on-site, primarily online chat interactionsOn-site or remote, handling phone, email, and in-person support
Employer & IndustryTech companies, customer service centers, e-commerceIT departments, corporate offices, service providers
Search & Comparison IntentCustomer support roles focused on online chatTechnical support roles involving troubleshooting and hardware/software issues

Help Tech Chat Support primarily involves assisting customers via online chat, focusing on quick troubleshooting and customer service. Help Desk Technicians handle broader technical issues, including hardware and software troubleshooting across multiple communication channels. Both roles require technical knowledge, but Help Desk Technicians typically have more in-depth technical certifications and responsibilities.

What are popular job titles related to Help Tech Chat Support jobs in Naperville, IL? For Help Tech Chat Support jobs in Naperville, IL, the most frequently searched job titles are:
What job categories do people searching Help Tech Chat Support jobs in Naperville, IL look for? The top searched job categories for Help Tech Chat Support jobs in Naperville, IL are:
What cities near Naperville, IL are hiring for Help Tech Chat Support jobs? Cities near Naperville, IL with the most Help Tech Chat Support job openings:
Help Tech Chat Support jobs near you

IT Helpdesk Technician

Murgado Automotive Group

Chicago, IL • On-site

$55K - $70K/yr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

IT Helpdesk Technician
About the Role
Murgado Automotive Group is seeking a motivated and skilled IT Helpdesk Technician to join our dynamic IT department. This role is critical to supporting our users at our Chicago locations in Illinois. You will be the first line of support, helping resolve technical issues and contributing to the overall efficiency and reliability of our IT systems.
The Ideal Candidate
You are an enthusiastic problem solver with a customer-first mindset. You bring experience in IT support, communicate clearly, and enjoy working in a fast-paced environment. You thrive in a collaborative setting and take initiative to improve systems and processes.
Key Responsibilities
∙ Serve as the initial point of contact for technical support via phone, email, and ticketing system
∙ Provide remote support using RMM tools (e.g., ConnectWise Automate)
∙ Install, configure, and maintain desktop hardware, software, and peripherals
∙ Manage user accounts, permissions, and access controls
∙ Troubleshoot and support desktop, laptop, and printer issues
∙ Escalate unresolved issues to senior IT staff as appropriate
∙ Provide accurate information about company IT services and products
∙ Suggest improvements to IT procedures and user experience
∙ Document support issues, resolutions, and feedback in a clear and concise manner
∙ Occasionally participate in after-hours support, project rollouts, or upgrades (nights/weekends/holidays)
∙ Communicate clearly in English (additional languages a plus)
Qualifications
∙ 1–4 years of experience in a help desk or IT support role
∙ Strong troubleshooting and analytical skills
∙ Detail-oriented with excellent organizational skills
∙ Valid driver's license and reliable transportation
∙ Relevant certifications (e.g., CompTIA A+, Network+, MCP) is a plus
∙ Currently pursuing or holding a degree in IT, Computer Science, or a related field is a plus
What We Offer
∙ Competitive compensation based on experience and performance
∙ Comprehensive benefits package (medical, dental, vision, and retirement)
∙ 401(k) with company match
∙ A collaborative and supportive team culture
∙ Opportunities for professional growth and career advancement
∙ Employee discounts on company products
If you are passionate about technology and ready to contribute to a growing IT team, we’d love to hear from you. Please submit your resume to be considered. We appreciate your interest and will contact qualified candidates for the next steps.
 
Murgado Automotive Group is an equal opportunity employer. Murgado Automotive Group does not discriminate in employment on account of race/ethnicity, color, religion, national origin, gender, sexual orientation/transgender status, age disability, martial/parental status, citizenship status, military status, political affiliation and/or beliefs, pregnancy, order of protection status or other non-merit status.

We are an employer who participates in the E-verify program with the Department of Homeland and Security.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.