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Help Tech Chat Support Jobs in Naperville, IL (NOW HIRING)

Tecta Corporate

IT Help Desk

Rosemont, IL

$80K - $90K/yr

... . This is a high-profile position that will oversee 1500+ devices ... Bilingual Spanish-English communication skills are required, as this role regularly supports and ...

Tecta America

IT Help Desk

Des Plaines, IL

$80K - $90K/yr

... . This is a high-profile position that will oversee 1500+ devices ... Bilingual Spanish-English communication skills are required, as this role regularly supports and ...

Impact Business Technology

Be Seen First

IT Helpdesk Technician

Chicago, IL · On-site

$50K - $60K/yr

We are seeking an IT Helpdesk Technician to join our team ... You will resolve computer-related issues for our clients through telephone, remote support or on ...

Tecta Corporate

IT Help Desk

Rosemont, IL · On-site

$80K - $90K/yr

... . This is a high-profile position that will oversee 1500+ devices ... Bilingual Spanish-English communication skills are required, as this role regularly supports and ...

ITW

IT Help Desk Supervisor

Glenview, IL · Hybrid

$93K - $123K/yr

... t function. Key Responsibilities ... Lead, coach, and develop a team of Help Desk Support Analysts to achieve service, quality, and ...

LifeStance Health

IT Field Support Technician

Lisle, IL · On-site

$25 - $28/hr

At LifeStance Health, we strive to help individuals, families, and communities with their mental ... Provide first- and second-level technical support to users via phone, email, chat, and in-person

SATO America

Help Desk Technician I

Chicago, IL

$50K - $55K/yr

... IT support within the company. DUTIES AND RESPONSIBILITIES: * Manage Help Desk tickets in a timely manner. * Respond to customer issues via phone, email, and computer chat. * Provide customer ...

SATO America

Help Desk Technician I

Chicago, IL · On-site

$50K - $55K/yr

... IT support within the company. DUTIES AND RESPONSIBILITIES: * Manage Help Desk tickets in a timely manner. * Respond to customer issues via phone, email, and computer chat. * Provide customer ...

Transdev

IT Support Tech

Tinley Park, IL · On-site

$28.80 - $35.20/hr

The IT support technician provides in person support to employees and supports the System ... Work with Help Desk to provide support and resolutions as assigned * Other duties as assigned.

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Showing results 21-40

All JobsHelp Tech Chat Support JobsHelp Tech Chat Support Jobs in Naperville, IL

Help Tech Chat Support information

See Naperville, IL salary details

$27K

$43.4K

$65.9K

How much do help tech chat support jobs pay per year?

As of Aug 8, 2026, the average yearly pay for help tech chat support in Naperville, IL is $43,415.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,400.00 and $46,900.00 per year, depending on experience, location, and employer.

What is the difference between Help Tech Chat Support vs Help Desk Technician?

AspectHelp Tech Chat SupportHelp Desk Technician
CredentialsBasic IT certifications (e.g., CompTIA A+), customer service skillsCompTIA A+, Network+, or similar certifications, technical troubleshooting skills
Work EnvironmentRemote or on-site, primarily online chat interactionsOn-site or remote, handling phone, email, and in-person support
Employer & IndustryTech companies, customer service centers, e-commerceIT departments, corporate offices, service providers
Search & Comparison IntentCustomer support roles focused on online chatTechnical support roles involving troubleshooting and hardware/software issues

Help Tech Chat Support primarily involves assisting customers via online chat, focusing on quick troubleshooting and customer service. Help Desk Technicians handle broader technical issues, including hardware and software troubleshooting across multiple communication channels. Both roles require technical knowledge, but Help Desk Technicians typically have more in-depth technical certifications and responsibilities.

What are popular job titles related to Help Tech Chat Support jobs in Naperville, IL? For Help Tech Chat Support jobs in Naperville, IL, the most frequently searched job titles are:
What job categories do people searching Help Tech Chat Support jobs in Naperville, IL look for? The top searched job categories for Help Tech Chat Support jobs in Naperville, IL are:
What cities near Naperville, IL are hiring for Help Tech Chat Support jobs? Cities near Naperville, IL with the most Help Tech Chat Support job openings:
Help Tech Chat Support jobs near you

IT Help Desk

Tecta Corporate

Rosemont, IL

$80K - $90K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 8 hours ago

Job description

Position Summary:

Design, maintain, and continuously improve the desktop/laptop operating environment at Tecta America. Duties to include hardware evaluations, operating system configurations, application installations/distributions, management of Intune environment, and function as 3rd level support to the IT Helpdesk. This is a high-profile position that will oversee 1500+ devices.

Bilingual Spanish-English communication skills are required, as this role regularly supports and collaborates with both English and Spanish speaking employees across multiple locations.

This position will be onsite, Monday through Friday, at our Rosemont, IL office location.

Job Functions:

  • Continuously research and implement endpoint management and security best practices
  • Create and maintain application deployments/updates using Intune and Patch My PC (Win32/MSI/EXE, detection rules, supersedence)
  • Monitor, manage, and deploy workstation OS and application patches; produce compliance reporting and support exception handling
  • Administer Intune/Autopilot enrollment, configuration profiles, compliance policies, and device lifecycle tasks
  • Act as Tier 3 escalation for endpoint issues; perform deep troubleshooting, root-cause analysis, and durable fixes
  • Assist Helpdesk with overflow tickets as needed; coach Tier 1/2 on recurring issues via documentation/knowledge transfer
  • Partner with IT Security (and tools such as SentinelOne where applicable) to investigate endpoint alerts and perform remediation
  • Maintain documentation for technical and non-technical audiences (KBs, runbooks, "How-To" guides)
  • Participate in scheduled maintenance windows and occasional after-hours updates as required
  • Travel to remote offices and acquisition sites as needed
  • Other duties/projects as assigned

Knowledge, Skills & Experience (Essential):

  • College degree or equivalent experience
  • 8+ years of IT experience
  • Customer-focused attitude
  • Fluent in Spanish, both verbal and written
  • Extensive experience working in an Active Directory environment
  • Expert-level knowledge and ability to troubleshoot Windows operating systems
  • Knowledge of computer hardware and laptops
  • Deep hands-on experience with Intune
  • Expert-level experience maintaining Windows images and deployments in a distributed environment

Knowledge, Skills & Experience (Desirable):

  • Android tablet management and deployment (Intune)
  • Android/iPhone mobile phone configuration
  • Help Desk Ticket Management (Manage Engine ServiceDesk Plus)
  • Dell Desktops and Laptops
  • Multi-Function Printers (Xerox, Canon, Toshiba, etc.)

Key Competencies:

  • Management of End User Accounts in each of the following:
    • Active Directory
    • O365/Azure Entra ID
  • Windows 10/11
  • Office 365 Suite

Occupational Health and Safety:

  • Compliance with workplace policies and procedures for risk identification, risk assessment and risk control
  • Active participation in activities associated with the management of workplace health and safety
  • Identification and reporting of health and safety risks, accidents, incidents, injuries and property damage at the workplace

Working Conditions:

Physical surroundings: Office/warehouse environment with typical office machines and exposure to noise and temperature.

Physical Effort: Extensive sitting, standing, walking. Repetitive keying, typing. Occasional lifting not to exceed 50 pounds

Travel: As required, typically around 10-20%

Hours: Exempt - Not subject to overtime

Salary Range: $80,000 - $90,000 annually, depending on experience, skills, and qualifications.

At Tecta America, we take care of our team with a solid benefits package that works for you. This includes medical, dental, and vision coverage, a 401(k) with company match, paid time off, paid holidays, and more.

Employment Type: Full-Time

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