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Help Global Service Desk Jobs in Raleigh, NC (NOW HIRING)

CREO

Service Desk Analyst, Level 1

Durham, NC · On-site

$19.75 - $27/hr

OVERVIEW This person is responsible for providing first-level support for all incoming service desk ... Industry recognized Help Desk Certification and/or help desk environment experience A PLUS * A ...

Cayuse Holdings

Service Desk Agent

Raleigh, NC · On-site

$19.50 - $20.50/hr

Service Desk Agent CAYUSE COMPANY: Cayuse Commercial Services LOCATION Remote SALARY: $19.50-20.50 EMPLOYEE TYPE: Full-Time Hourly Non-Exempt TRAVEL No RELOCATION No The Work The Service Desk Agent ...

Yochana

Service Desk L1

Morrisville, NC · On-site

$19.25 - $26.25/hr

Eligibility, Knowledge, Skills & Experience • 1-5 years in a Service Desk or in an IT Support ... helpdesk or technical call center support is required. • Hands-on experience with Azure AD ...

Yochana

Service desk Analyst

Morrisville, NC · On-site

$19.25 - $26.25/hr

Eligibility, Knowledge, Skills & Experience * 1-5 years in a Service Desk or in an IT Support role ... Experience in Technical helpdesk or technical call center support is required. * Hands-on ...

STI

Service Desk Specialist

Raleigh, NC · On-site

The Service Desk uses technical expertise in the Service Delivery of an Information Technology ... Has significant technical knowledge and serves as a resource for others to help solve complex ...

Leisnoi, Inc.

Help Desk Technician

Durham, NC

$21/hr

Vice President - Professional Services Line of Business Subsidiary: Leisnoi Enterprise Solutions ... Help Desk Technician who would serve as the first point of contact for end users who are ...

Tech Marketing

IT Service Desk lead

Durham, NC

IT Service Desk Lead This is Mandeep Singh from US IT Solutions. We offers services in IT staffing, ... Experience implementing and managing a help desk operation. Thanks and regards, Mandeep Singh 408 ...

USM

Service Desk Tier 3 Agent

Cary, NC

$15.75 - $20.25/hr

... help customers around the globe, giving top of the line solid and practical IT benefits which are ... Service Desk Tier 3 Agent Location: Cary, NC Duration: 480 hours Primary Skills:software, desktop ...

Purple Drive

L1 Service Desk Analyst

Raleigh, NC · On-site

$20 - $27.25/hr

Position: L1 Service Desk Analyst Location: Raleigh, NC (Onsite) Core Responsibilities * Initial Point of Contact: Act as the first point of contact for internal employees needing technical ...

Arete Technologies Inc

Help Desk Analyst

Durham, NC · On-site

$18.50 - $25.25/hr

Help Desk Analyst Arete Technologies, Inc. offers a set of innovative Consulting and Outsourcing ... of providing global deliverables with focus on providing paramount and unsurpassed services ...

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Help Global Service Desk information

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$23

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How much do help global service desk jobs pay per hour?

As of May 28, 2026, the average hourly pay for help global service desk in Raleigh, NC is $23.22, according to ZipRecruiter salary data. Most workers in this role earn between $18.70 and $26.15 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Help Global Service Desk professional, and why are they important?

To excel as a Help Global Service Desk professional, you need strong troubleshooting abilities, familiarity with IT support protocols, and often a relevant IT certification such as CompTIA A+ or ITIL Foundation. Proficiency in ticketing systems (like ServiceNow or Jira), remote desktop tools, and knowledge of operating systems is typically required. Exceptional communication, patience, and problem-solving skills set top performers apart in this customer-facing role. These skills ensure efficient issue resolution, high user satisfaction, and reliable IT service delivery across global teams.

What are some common challenges faced by professionals working at a Help Global Service Desk, and how can they be managed?

Professionals at a Help Global Service Desk often encounter challenges such as managing high volumes of support requests from diverse time zones, addressing language or cultural differences, and troubleshooting issues remotely. Successfully navigating these challenges requires strong communication skills, adaptability, and effective use of ticketing and collaboration tools. Building technical expertise and staying updated on global company policies also help in providing consistent support, while teamwork and knowledge-sharing with colleagues ensure efficient problem resolution.

What is a Help Global Service Desk?

A Help Global Service Desk is a centralized support function that provides technical assistance and troubleshooting for users across different parts of an organization, often spanning multiple countries or regions. It handles IT-related queries, incidents, and service requests, ensuring that users receive timely support regardless of their location. This global approach helps standardize processes, streamline communication, and provide consistent service quality around the world.

Is CSR an entry level job?

A Customer Service Representative (CSR) role at a Help Global Service Desk is typically considered an entry-level position, often requiring minimal prior experience. It usually involves basic communication skills, problem-solving, and familiarity with help desk tools, making it accessible to those starting their IT or customer service careers.

What is the difference between Help Global Service Desk vs Help Desk Technician?

AspectHelp Global Service DeskHelp Desk Technician
CertificationsITIL, CompTIA A+CompTIA A+, HDI-SAT
Work EnvironmentGlobal, multi-location, 24/7 supportOffice-based, local or remote support
Employer & IndustryLarge corporations, IT service providersSmall to medium businesses, IT support firms

The Help Global Service Desk typically handles support across multiple locations and time zones, requiring advanced certifications and broader scope. Help Desk Technicians focus on local or specific user issues, often with less complex responsibilities. Both roles require strong customer service skills, but the Global Service Desk involves more coordination and technical expertise.

What are popular job titles related to Help Global Service Desk jobs in Raleigh, NC? For Help Global Service Desk jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Help Global Service Desk jobs in Raleigh, NC look for? The top searched job categories for Help Global Service Desk jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Help Global Service Desk jobs? Cities near Raleigh, NC with the most Help Global Service Desk job openings:
Help Global Service Desk jobs near you
Service Desk Analyst, Level 1

Service Desk Analyst, Level 1

CREO

Durham, NC • On-site

$19.75 - $27/hr

Full-time

Posted 8 days ago

Job description

JOB DESCRIPTION OVERVIEW
This person is responsible for providing first-level support for all incoming service desk support requests via phone, chat and email, supporting clients in the Life Sciences industry. This team member will be motivated to provide every client with an exceptional support experience and deliver above and beyond support across every interaction.
To be successful in role, you must be articulate, understand how to adjust your interaction style to a wide range of personalities, and always maintain an upbeat and positive demeanor.
POSITION RESPONSIBILITIES
  • Receives incoming support requests via phone, chat and email
  • Triage and create tickets in the ticketing system
  • Monitor and follow up on tickets in the service desk queue
  • Monitor and follow up on requests in the email queue
  • Provide resolution and assistance for standard operating system issues
  • Provide resolution and assistance to standard supported applications: Microsoft 365, Sharepoint, Chrome, Edge, and a variety of other supported applications and systems
  • Provide typical Level 1 support on ticket types including; password resets, printer mapping, file share mapping, calendar and email support, software updates and installations, user provisioning and similar support items
  • Assign tickets for escalation or resolution related IT groups

QUALIFICATIONS, SKILLS, AND EXPERIENCE
  • 1-2 years' experience in a support role
  • Excellent customer service skills
  • Bachelor's degree
  • Excellent verbal and written communication skills
  • Experience with Microsoft 365
  • Ability to work independently and as part of a team
  • Ability to troubleshoot hardware and software problems
  • Industry recognized Help Desk Certification and/or help desk environment experience A PLUS
  • A+ certification or Network+ certification preferred
  • Experience in Healthcare or Life Sciences preferred
  • Mac OS support preferred
  • Located in Raleigh/Durham, NC area

Please note: This application may be reviewed in part by automated systems to help identify qualified candidates.

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