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Help Desk Jobs in Toronto, ON (NOW HIRING)

Dr Support Pros

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Senior Field and Help Desk Technician

Pickering, ON · On-site

CA$28 - CA$40/hr

Senior Dental IT Field and Help Desk Technician Dr Support Pros Inc. is a computer support company specializing in the dental industry. Dr Support Pros Inc. manages all aspects of its business from ...

New

VC3

IT Help Desk Technician - Level 2

Toronto, ON

Description The IT Help Desk Technician - Level 2 is primarily responsible for providing mid level technical assistance and support to CompuVision clients. Specializing in supporting our client ...

VC3

IT Help Desk Technician - Level 1

Toronto, ON

Working remotely, the IT Help Desk Technician l is responsible for providing technical assistance and support to CompuVision clients related to computer systems, hardware, or software. They are also ...

K2services

Associate Analyst, Service Desk

Toronto, ON · On-site

$20/hr

Serve as the first point of contact to customers seeking help for hardware, software, network, or ... Service Desk Analysts are expected to provide accurate, descriptive, and complete information in ...

Humber River Health

Service Desk Support

Toronto, ON · On-site

CA$68K - CA$85K/yr

We currently have an exciting opportunity for a Service Desk Support person to join our Information Systems & Telecommunications team. Working collaboratively with staff, the successful incumbent ...

Humber River Health

Service Desk Support

Toronto, ON · On-site

CA$67K - CA$84K/yr

We currently have an exciting opportunity for a Service Desk Support person to join our Information ... help you build a secure retirement. Humber River Health is committed to creating an inclusive ...

Mortgage Automator

Helpdesk Technician

Toronto, ON · On-site

Job Summary The Helpdesk Technician serves as the first point of contact for Mortgage Automator employees experiencing technology issues, providing responsive, friendly, and effective Tier 1 support ...

ABL Employment

IT Support Specialist

Markham, ON

CA$65K - CA$80K/yr

We are hiring an IT Support Specialist to join the help desk team. This role is ideal for someone experienced in providing remote IT support within dental environments. Immediate Hire Salary Schedule ...

VC3

IT Service Desk Technician, Level 3

Toronto, ON

Do you excel in a fast-paced and dynamic work environment CompuVision is currently looking for a Service Desk Technician, Level 3. The Service Desk Technician is responsible for providing senior ...

Yum! Brands

IT Service Desk Analyst

Vaughan, ON

CA$55K - CA$72K/yr

Work typically performed at a desk/computer workstation * Access to necessary technology and equipment (laptop, software, etc.) * Safe working conditions, including policies for harassment and ...

Yum Brands

Bilingual IT Service Desk Analyst

Vaughan, ON · On-site

CA$55K - CA$72K/yr

Work typically performed at a desk/computer workstation * Access to necessary technology and equipment (laptop, software, etc.) * Safe working conditions, including policies for harassment and ...

The Backyard Club Inc.

Front Desk Reception

Concord, ON · On-site

CA$18 - CA$18.50/hr

Help create a positive, premium, and community-focused environment Front Desk Operations * Manage member check-ins, guest waivers, guest passes, day passes, and basic account updates * Assist with ...

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All JobsHelp Desk JobsHelp Desk Jobs in Toronto, ON

Help Desk information

See Toronto, ON salary details

$11

$21

$33

How much do help desk jobs pay per hour?

As of Aug 28, 2026, the average hourly pay for help desk in Toronto, ON is $21.13, according to ZipRecruiter salary data. Most workers in this role earn between $16.29 and $24.32 per hour, depending on experience, location, and employer.

What is a help desk?

Help Desk jobs involve providing technical support and assistance to users experiencing issues with computer systems, software, or hardware. Professionals in these roles typically respond to customer inquiries, troubleshoot problems, and resolve technical issues either remotely or in person. They document incidents, escalate complex issues when necessary, and may also assist with setting up equipment or software. Help Desk staff play a critical role in ensuring smooth IT operations and maintaining productivity by minimizing downtime for users.

What are the key skills and qualifications needed to thrive as a help desk professional, and why are they important?

To thrive as a Help Desk professional, you need a solid understanding of computer hardware, software troubleshooting, and strong problem-solving skills, often supported by a relevant IT degree or certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Excellent communication, patience, and customer service orientation are crucial soft skills for effectively assisting users. These competencies ensure timely technical support, user satisfaction, and efficient resolution of IT issues within an organization.

What are some common challenges faced by help desk professionals, and how can they effectively manage them?

Help Desk professionals often encounter challenges such as handling a high volume of support requests, dealing with frustrated users, and balancing multiple priorities. To manage these effectively, it's important to develop strong communication and time management skills, maintain a calm and empathetic demeanor, and stay organized through ticketing systems. Many teams also offer training and peer support to help staff stay updated on new technologies and procedures, making it easier to resolve issues efficiently while maintaining a positive customer experience.

What is the difference between Help Desk vs Technical Support Specialist?

AspectHelp DeskTechnical Support Specialist
CredentialsTypically requires a high school diploma or equivalent; certifications like CompTIA A+ are commonOften requires similar certifications; some roles prefer additional certifications like Network+ or vendor-specific certs
Work EnvironmentOffice or remote; front-line support for end-usersOffice or remote; more specialized technical troubleshooting
Employer & Industry UsageUsed across various industries for user supportCommon in IT, tech companies, and service providers
Search & Comparison IntentHigh overlap; both support end-users with technical issues

Help Desk and Technical Support Specialist roles share many similarities, including work environment and required certifications. However, Help Desk positions typically focus on general user support and troubleshooting, while Technical Support Specialists often handle more complex technical issues. Both roles are essential in IT support structures and serve as entry points for technical assistance in organizations.

Is help desk a stressful job?

Help desk jobs can be stressful due to high customer expectations, tight deadlines, and the need to troubleshoot technical issues quickly. However, stress levels vary depending on the work environment, workload, and individual skills in communication and problem-solving.
More about Help Desk jobs

What are the most commonly searched types of Help Desk jobs in Toronto, ON?

The most popular types of Help Desk jobs in Toronto, ON are:

What are popular job titles related to Help Desk jobs in Toronto, ON?

For Help Desk jobs in Toronto, ON, the most frequently searched job titles are:

What job categories do people searching Help Desk jobs in Toronto, ON look for?

The top searched job categories for Help Desk jobs in Toronto, ON are:

What cities near Toronto, ON are hiring for Help Desk jobs?

Cities near Toronto, ON with the most Help Desk job openings:

Help Desk jobs near you
Infographic showing various Help Desk job openings in Toronto, ON as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 82% Physical, 4% Hybrid, and 14% Remote job distribution, with an average salary of $43,941 per year, or $21.1 per hour.

Senior Field and Help Desk Technician

Dr Support Pros

Pickering, ON • On-site

CA$28 - CA$40/hr

Full-time

PTO

Posted 3 days ago

New

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Job description

Senior Dental IT Field and Help Desk Technician


Dr Support Pros Inc. is a computer support company specializing in the dental industry. Dr Support Pros Inc. manages all aspects of its business from Toronto, Burlington, Cambridge and Ottawa, with its head office located in Pickering, ON. We take pride in being a leader in the support of medical and dental offices.


JOB OVERVIEW


Dr Support Pros Inc. is looking for a dependable Senior Field and Help Desk Technician to support our client base. They must have excellent communication skills to work with our customers and management. The employee needs to provide excellent technical customer support, service and satisfaction to our clients.


Please note that this job is in-person only. We will not be pursuing long distance hires or remote workers for this position as we need someone who can perform work at client sites and in our office.


We also require our field technicians to be able to drive to client sites using their own vehicles, and to have appropriate business vehicle insurance in place at the start of employment. A full G license is required. Mileage is reimbursed each pay period per CRA kilometre reimbursement recommendations.


Applicants are expected to:

  • Respond promptly to requests for technical assistance via phone or in person
  • Be able to drive to customer locations to provide on site support when necessary
  • Answer questions about products and services in person or via phone and email
  • Process these requests by solving them or escalating them to the appropriate person whether it is the next level of support, a sales person or an account manager
  • Diagnose and resolve technical software and hardware issues related to installation, configuration, operations or performance of the products Dr Support Pros supports
  • Research solutions using available information resources and advise user on appropriate action


REQUIREMENTS

  • Over 10 years IT support experience is required
  • Full G Drivers license required
  • Experience with dental software and troubleshooting is an asset
  • Able to solve problems without being easily overwhelmed
  • Skills and experience with Microsoft Server 2019 or newer, Windows 10 and newer, knowledge of DNS, DHCP, router configurations, and a willingness and ability to continue to develop industry specific skills
  • Excellent communication and administrative skills including typing, word processing, e-mailing, faxing, phone
  • Must enjoy a team oriented environment, but also able to work independently on assigned tasks
  • Must be fluent in written and spoken English.
  • Availability for Permanent, Full Time Employment including some on call, overtime and weekend duties

College diploma in Microsoft Computer systems as an MCP or MCSE or equivalent is an asset, but not required


Computer and Technology Knowledge:

Windows, Hardware, Device drivers, Networking software, Networking hardware, Networking security , Applications - Dental, Applications - Desktop, File management software, Security software, Word processing software, Spreadsheet software, Office Suites


Work Conditions and Physical Capabilities:

Work under pressure, repetitive tasks, attention to detail, on site troubleshooting/installation, lifting and carrying


Security and Safety:

Bondable, Criminal record check


Transportation/Travel Information:

Must have own vehicle and be able to use it every work day. Willing to travel regularly, Willing to travel overnight. You will be reimbursed for mileage for the business use of your vehicle.


Essential Skills:

Reading text, document use, numeracy, writing, oral communication, working with others, working independently, problem solving, research capability, computer use, dental industry knowledge


Job Types: Full-time, Permanent

Pay: From $28.00 per hour

Expected hours: No less than 40 per week


Additional pay:

  • Overtime pay


Schedule:

  • Monday to Friday
  • Overtime
  • Weekends as needed


Work Location: In person at 1099 Kingston Road, Pickering

Job Types: Full-time, Permanent

Pay: From $28.00 per hour

Job Types: Full-time, Permanent

Company Description

For over 25 years, Dr Support Pros has been specializing in the support of Dental and Medical office computer systems, and is recommended by the top Dental and Medical software companies as your support partner.