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Help Desk Jobs in Toronto, ON (NOW HIRING)

VC3

IT Help Desk Technician - Level 2

Toronto, ON

Description The IT Help Desk Technician - Level 2 is primarily responsible for providing mid level technical assistance and support to CompuVision clients. Specializing in supporting our client ...

VC3

IT Help Desk Technician - Level 1

Toronto, ON

Working remotely, the IT Help Desk Technician l is responsible for providing technical assistance and support to CompuVision clients related to computer systems, hardware, or software. They are also ...

Longo's

Service Desk Analyst

Woodbridge, ON · On-site

Service Desk Analysts are IT professionals who provide technical help for users of an organization. Analysts respond to inquiries, and they evaluate and resolve issues relating to IT equipment and ...

K2services

Associate Analyst, Service Desk

Toronto, ON · Remote

$20/hr

Serve as the first point of contact to customers seeking help for hardware, software, network, or ... Service Desk Analysts are expected to provide accurate, descriptive, and complete information in ...

K2services

Associate Analyst, Service Desk

Toronto, ON · Hybrid

$20/hr

Serve as the first point of contact to customers seeking help for hardware, software, network, or ... Service Desk Analysts are expected to provide accurate, descriptive, and complete information in ...

Mackenzie Health

Service Desk Analyst

Maple, ON

As part of the Service Desk team, the Service Desk Analyst will be the first-point of contact for ... Must be able to help facilitate computer placements, equipment movement, and complete all computer ...

Mackenzie Health

Service Desk Analyst

Richmond Hill, ON · On-site

As part of the Service Desk team, the Service Desk Analyst will be the first-point of contact for ... Must be able to help facilitate computer placements, equipment movement, and complete all computer ...

Mackenzie Health

Service Desk Analyst

Maple, ON

As part of the Service Desk team, the Service Desk Analyst will be the first-point of contact for ... Must be able to help facilitate computer placements, equipment movement, and complete all computer ...

Humber River Health

Service Desk Support

Toronto, ON

CA$68K - CA$85K/yr

We currently have an exciting opportunity for a Service Desk Support person to join our Information Systems & Telecommunications team. Working collaboratively with staff, the successful incumbent ...

Humber River Health

Service Desk Support

Toronto, ON

CA$68K - CA$85K/yr

We currently have an exciting opportunity for a Service Desk Support person to join our Information Systems & Telecommunications team. Working collaboratively with staff, the successful incumbent ...

Humber River Health

Service Desk Support

Toronto, ON

CA$67K - CA$84K/yr

  • Medical

  • Retirement

We currently have an exciting opportunity for a Service Desk Support person to join our Information ... help you build a secure retirement. Humber River Health is committed to creating an inclusive ...

IT Force

MSP Service Desk Analyst I

Burlington, ON · On-site

CA$40K - CA$50K/yr

  • Medical

  • Dental

  • Vision

  • Life

We manage our client's IT infrastructure including security, backup, cloud solutions and helpdesk ... The Opportunity We are looking for a Service Desk Analyst Level I to ensure our client's IT systems ...

Prime Wireless

MSP Service Desk Analyst I

Burlington, ON

  • Medical

  • Dental

  • Vision

  • Life

We manage our client's IT infrastructure including security, backup, cloud solutions and helpdesk ... The Opportunity We are looking for a Service Desk Analyst Level Ito ensure our client's IT systems ...

Mortgage Automator

Helpdesk Technician

Toronto, ON · On-site

  • PTO

Job Summary The Helpdesk Technician serves as the first point of contact for Mortgage Automator employees experiencing technology issues, providing responsive, friendly, and effective Tier 1 support ...

New

Marriott

Butler Service Desk Agent

Toronto, ON · On-site

POSITION SUMMARY Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices. Operate telephone switchboard, process guest ...

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All JobsHelp Desk JobsHelp Desk Jobs in Toronto, ON

Help Desk information

See Toronto, ON salary details

$11

$21

$33

How much do help desk jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for help desk in Toronto, ON is $21.13, according to ZipRecruiter salary data. Most workers in this role earn between $16.29 and $24.32 per hour, depending on experience, location, and employer.

What are some common challenges faced by help desk professionals, and how can they effectively manage them?

Help Desk professionals often encounter challenges such as handling a high volume of support requests, dealing with frustrated users, and balancing multiple priorities. To manage these effectively, it's important to develop strong communication and time management skills, maintain a calm and empathetic demeanor, and stay organized through ticketing systems. Many teams also offer training and peer support to help staff stay updated on new technologies and procedures, making it easier to resolve issues efficiently while maintaining a positive customer experience.

What are the key skills and qualifications needed to thrive as a help desk professional, and why are they important?

To thrive as a Help Desk professional, you need a solid understanding of computer hardware, software troubleshooting, and strong problem-solving skills, often supported by a relevant IT degree or certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Excellent communication, patience, and customer service orientation are crucial soft skills for effectively assisting users. These competencies ensure timely technical support, user satisfaction, and efficient resolution of IT issues within an organization.

What is a help desk?

Help Desk jobs involve providing technical support and assistance to users experiencing issues with computer systems, software, or hardware. Professionals in these roles typically respond to customer inquiries, troubleshoot problems, and resolve technical issues either remotely or in person. They document incidents, escalate complex issues when necessary, and may also assist with setting up equipment or software. Help Desk staff play a critical role in ensuring smooth IT operations and maintaining productivity by minimizing downtime for users.

What is the difference between Help Desk vs Technical Support Specialist?

AspectHelp DeskTechnical Support Specialist
CredentialsTypically requires a high school diploma or equivalent; certifications like CompTIA A+ are commonOften requires similar certifications; some roles prefer additional certifications like Network+ or vendor-specific certs
Work EnvironmentOffice or remote; front-line support for end-usersOffice or remote; more specialized technical troubleshooting
Employer & Industry UsageUsed across various industries for user supportCommon in IT, tech companies, and service providers
Search & Comparison IntentHigh overlap; both support end-users with technical issues

Help Desk and Technical Support Specialist roles share many similarities, including work environment and required certifications. However, Help Desk positions typically focus on general user support and troubleshooting, while Technical Support Specialists often handle more complex technical issues. Both roles are essential in IT support structures and serve as entry points for technical assistance in organizations.

More about Help Desk jobs

What are the most commonly searched types of Help Desk jobs in Toronto, ON?

The most popular types of Help Desk jobs in Toronto, ON are:

What are popular job titles related to Help Desk jobs in Toronto, ON?

For Help Desk jobs in Toronto, ON, the most frequently searched job titles are:

What job categories do people searching Help Desk jobs in Toronto, ON look for?

The top searched job categories for Help Desk jobs in Toronto, ON are:

What cities near Toronto, ON are hiring for Help Desk jobs?

Cities near Toronto, ON with the most Help Desk job openings:

Help Desk jobs near you
Infographic showing various Help Desk job openings in Toronto, ON as of August 2026, with employment types broken down into 1% As Needed, 55% Full Time, 41% Part Time, and 3% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $43,941 per year, or $21.1 per hour.

IT Help Desk Technician

Vortex Freight Systems

Mississauga, ON

Full-time

Medical, Dental

Posted 17 days ago

Job description

Company Overview: Vortex Freight Systems (www.vortexfreight.com ) is a third party logistics (3PL) company that focuses on delivering customized supply chain solutions for organizations with operations in Canada, USA and Mexico. We are a modern, entrepreneurial organization that values people and service. As we continue to expand our operations and service offerings, we are excited to welcome a new member to our team, focused on building and developing the best team in the industry.

Job Overview: The Entry-Level IT Help Desk Technician provides hands-on technical support across the organization, ensuring employees have reliable, well-maintained equipment and smooth onboarding/offboarding experiences. This role is ideal for someone early in their IT career who is eager to learn, troubleshoot, and support day-to-day technical operations. This is a full-time, on-site position based in Mississauga, with standard working hours of Monday to Friday, 9:00 AM to 6:00 PM or 8:00-5:00 PM.

Responsibilities and Duties:

  • Unbox, configure, and set up computer workstations, monitors, peripherals, and desk equipment.
  • Monitor office tech inventory and coordinate ordering of IT supplies, accessories, and replacement parts.
  • Guide new employees through technical onboarding, including software setup, email configuration, and tool access.
  • Manage user account creation, password resets, and offboarding tasks.
  • Prepare and wipe equipment for departing employees, ensuring proper data archiving.
  • Serve as the first point of contact for daily IT troubleshooting involving hardware, software, and network issues.
  • Perform routine system updates, software installations, and health checks.
  • Support small administrative IT projects such as documentation updates, cabling organization, and audit logs.
  • Provide flexible assistance for ad-hoc technical or operational tasks as needed.

Skills and Qualifications:

  • Educational background, internship, or foundational experience in IT, computer science, or technical support.
  • Comfortable working with desktop hardware, Windows/macOS, office technology, and basic networking concepts.
  • Ability to run simple queries or interpret basic database structures; full proficiency not required.
  • Curious approach to diagnosing and resolving technical issues.
  • Willingness to learn, ask questions, and support the team across various tasks.
  • Basic SQL Knowledge-able to run simple queries and interpret basic database structures.
    Entry-Level SQL Understanding -foundational familiarity with SQL; full proficiency not required.

Personal Attributes:

  • Detail-Oriented -maintains accuracy when handling equipment, documentation, and troubleshooting steps.
  • Customer-Focused -provides patient, clear, and supportive assistance to employees at all technical skill levels.
  • Proactive Learner -actively seeks opportunities to expand technical knowledge and improve processes.
  • Strong Time Management-able to prioritize multiple tasks and respond efficiently to daily support requests.

This posting is for an new vacancy. We are actively reviewing resumes for this open role.

Why Join Us?

  • We offer a comprehensive health and dental program and an annual bonus plan to all employees.
  • Innovative Environment: Be part of a forward-thinking team dedicated to optimizing logistics and operations.
  • Career Growth: Opportunities for professional development and career advancement within the company.
  • Supportive Culture: Work in a collaborative and supportive environment where your ideas and contributions are valued.
  • We offer an Employee Referral Program.
  • Opportunity to grow with a fast-growing logistics company.
  • Collaborate closely with leaders across multiple departments and regions
  • Dynamic and collaborative team environment.
  • Make a direct impact on the company's growth and success.

Compensation for this role is offered as a salary range and will vary depending on experience.


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