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Help Desk Jobs in Brookfield, WI (NOW HIRING)

Genesis10

Technical Help Desk Analyst

Milwaukee, WI · On-site

$20.25 - $27.50/hr

Genesis10 is currently seeking a Technical Help Desk Analyst for a contract position with a Major Financial Services Company located in Milwaukee, WI. This role involves providing omni-channel ...

Silgancontainers

Help Desk Intern

Brookfield, WI · On-site

$14.25 - $19/hr

Help Desk Intern located in Waukesha, WI This is an internship for those studying in the IT field with an interest in Help Desk Support. With the guidance of the Help Desk Supervisor, this position ...

Genesis10

Technical Help Desk Analyst

Milwaukee, WI

$15 - $17/hr

Genesis10 is currently seeking a Technical Help Desk Analyst for a contract position with a Major Financial Services Company located in Milwaukee, WI. This is a contract opportunity. Pay Rate: $15.00 ...

Genesis10

Technical Help Desk Analyst

Milwaukee, WI · On-site

$15 - $17/hr

Genesis10 is currently seeking a Technical Help Desk Analyst for a contract position with a Major Financial Services Company located in Milwaukee, WI. This is a contract opportunity. Pay Rate: $15.00 ...

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See Brookfield, WI salary details

$12

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$32

How much do help desk jobs pay per hour?

As of May 28, 2026, the average hourly pay for help desk in Brookfield, WI is $21.92, according to ZipRecruiter salary data. Most workers in this role earn between $18.22 and $24.57 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Help Desk professional, and why are they important?

To thrive as a Help Desk professional, you need a solid understanding of computer hardware, software troubleshooting, and strong problem-solving skills, often supported by a relevant IT degree or certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Excellent communication, patience, and customer service orientation are crucial soft skills for effectively assisting users. These competencies ensure timely technical support, user satisfaction, and efficient resolution of IT issues within an organization.

What are some common challenges faced by Help Desk professionals, and how can they effectively manage them?

Help Desk professionals often encounter challenges such as handling a high volume of support requests, dealing with frustrated users, and balancing multiple priorities. To manage these effectively, it's important to develop strong communication and time management skills, maintain a calm and empathetic demeanor, and stay organized through ticketing systems. Many teams also offer training and peer support to help staff stay updated on new technologies and procedures, making it easier to resolve issues efficiently while maintaining a positive customer experience.

What are Help Desk jobs?

Help Desk jobs involve providing technical support and assistance to users experiencing issues with computer systems, software, or hardware. Professionals in these roles typically respond to customer inquiries, troubleshoot problems, and resolve technical issues either remotely or in person. They document incidents, escalate complex issues when necessary, and may also assist with setting up equipment or software. Help Desk staff play a critical role in ensuring smooth IT operations and maintaining productivity by minimizing downtime for users.

What is the difference between Help Desk vs Technical Support Specialist?

AspectHelp DeskTechnical Support Specialist
CredentialsTypically requires a high school diploma or equivalent; certifications like CompTIA A+ are commonOften requires similar certifications; some roles prefer additional certifications like Network+ or vendor-specific certs
Work EnvironmentOffice or remote; front-line support for end-usersOffice or remote; more specialized technical troubleshooting
Employer & Industry UsageUsed across various industries for user supportCommon in IT, tech companies, and service providers
Search & Comparison IntentHigh overlap; both support end-users with technical issues

Help Desk and Technical Support Specialist roles share many similarities, including work environment and required certifications. However, Help Desk positions typically focus on general user support and troubleshooting, while Technical Support Specialists often handle more complex technical issues. Both roles are essential in IT support structures and serve as entry points for technical assistance in organizations.

More about Help Desk jobs
What are the most commonly searched types of Help Desk jobs in Brookfield, WI? The most popular types of Help Desk jobs in Brookfield, WI are:
What are popular job titles related to Help Desk jobs in Brookfield, WI? For Help Desk jobs in Brookfield, WI, the most frequently searched job titles are:
What job categories do people searching Help Desk jobs in Brookfield, WI look for? The top searched job categories for Help Desk jobs in Brookfield, WI are:
What cities near Brookfield, WI are hiring for Help Desk jobs? Cities near Brookfield, WI with the most Help Desk job openings:
Help Desk jobs near you

Help Desk Associate

MILWAUKEE COLLEGE PREPARATORY SCHOOL

Milwaukee, WI

$18.25 - $24.50/hr

Other

Posted 13 days ago

Job description

Position Summary - The IT Help Desk Associate is an entry-level position providing basic technical support for Milwaukee College Prep’s computer systems, hardware, and software.     The Help Desk Associate will be responsible for day-to-day technical support, escalating more complex issues as needed, and helping maintain IT Asset Inventory.  Strong customer service skills and an eagerness to learn are a must, while experience within a school setting is a bonus.

Essential Duties & Responsibilities

  • Serve as the first point of contact for all things IT related
  • Respond to IT Tickets in a timely manner
  • Maintain detailed documentation within tickets on issues, steps, and resolution
  • Provide excellent customer service via email, phone, and in-person
  • Perform troubleshooting and problem-solving through diagnostic techniques
  • Display a professional disposition and positive attitude
  • Escalate tickets as needed to another IT staff member or to a vendor
  • Exercise good judgement in prioritizing tasks and assignments
  • Ship, receive, and transport broken/repaired device inventory between campuses
  • Other tasks as assigned

Required Knowledge, Skills, & Abilities

  • Confident use of a computer for basic everyday tasks (checking emails, managing files and folders, navigating websites, etc)
  • Basic understanding of computer parts (keyboard, mouse, screen, USB port, etc)
  • Comfortable adapting to new and evolving technology
  • Ambition to grow in IT through certifications, education, and advancement opportunities
  • Ability to explain technical concepts in simple terms for users of all skill levels
  • Strong customer service skills, interpersonal skills, and work ethic
  • High School Graduate or equivalent
  • 2+ years in any role requiring strong communication (customer service, education, etc)
  • Experience using Windows, MacOS, or ChromeOS Operating Systems
  • Familiarity with Google Workspace and/or Microsoft Office (Docs/Word, Sheets/Excel, & Slides/Powerpoint)
  • Valid driver’s license, automobile insurance, and reliable transportation - position involves regular travel between each campus, including occasional transport of IT equipment and inventory

Physical Requirements

  • Regularly required to sit, stand, and walk between work areas
  • Ability to lift and carry up to 50lbs (for transporting IT equipment between campuses)
  • Occasionally required to kneel, bend, or reach when installing/troubleshooting
  • Ability to sit at a desk for prolonged periods and work on a computer

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