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Help Desk Jobs in Beaver Dam, WI (NOW HIRING)

Transformco

Service Technician, HVAC Repair

Watertown, WI · On-site

$22 - $36/hr

You like helping others - You're the hero of the home like a first responder, lifting the weight off the shoulders of grateful homeowners * You like to be on the move - You're not stuck at a desk all ...

A to Z Quality Fencing

Working shop manager

Hartford, WI · On-site

$28 - $40/hr

This is not a desk-only management position. The Working Shop Manager will be expected to work hands-on in the shop while also setting the pace, assigning priorities, and helping maintain a clean ...

A to Z Quality Fencing

Working shop manager

Hartford, WI · On-site

$28 - $40/hr

This is not a desk-only management position. The Working Shop Manager will be expected to work hands-on in the shop while also setting the pace, assigning priorities, and helping maintain a clean ...

Theisen's Home-Farm-Auto

Sales Associate

Ripon, WI · On-site

$14.25 - $19.25/hr

They display a helpful, friendly attitude towards all customers to make Theisen's the Best of the ... Other tasks as requested by management may include but are not limited to: checking desk/mail box ...

Theisen's Home Farm Auto

Sales Associate

Ripon, WI · On-site

$14.25 - $19.25/hr

They display a helpful, friendly attitude towards all customers to make Theisen's the Best of the ... Other tasks as requested by management may include but are not limited to: checking desk/mail box ...

Theisen's Home Farm Auto

Sales Associate

Ripon, WI · On-site

$14.25 - $19.25/hr

They display a helpful, friendly attitude towards all customers to make Theisen's the Best of the ... Other tasks as requested by management may include but are not limited to: checking desk/mail box ...

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Help Desk information

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$12

$22

$33

How much do help desk jobs pay per hour?

As of May 28, 2026, the average hourly pay for help desk in Beaver Dam, WI is $22.80, according to ZipRecruiter salary data. Most workers in this role earn between $18.94 and $25.58 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Help Desk professional, and why are they important?

To thrive as a Help Desk professional, you need a solid understanding of computer hardware, software troubleshooting, and strong problem-solving skills, often supported by a relevant IT degree or certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Excellent communication, patience, and customer service orientation are crucial soft skills for effectively assisting users. These competencies ensure timely technical support, user satisfaction, and efficient resolution of IT issues within an organization.

What are some common challenges faced by Help Desk professionals, and how can they effectively manage them?

Help Desk professionals often encounter challenges such as handling a high volume of support requests, dealing with frustrated users, and balancing multiple priorities. To manage these effectively, it's important to develop strong communication and time management skills, maintain a calm and empathetic demeanor, and stay organized through ticketing systems. Many teams also offer training and peer support to help staff stay updated on new technologies and procedures, making it easier to resolve issues efficiently while maintaining a positive customer experience.

What are Help Desk jobs?

Help Desk jobs involve providing technical support and assistance to users experiencing issues with computer systems, software, or hardware. Professionals in these roles typically respond to customer inquiries, troubleshoot problems, and resolve technical issues either remotely or in person. They document incidents, escalate complex issues when necessary, and may also assist with setting up equipment or software. Help Desk staff play a critical role in ensuring smooth IT operations and maintaining productivity by minimizing downtime for users.

What is the difference between Help Desk vs Technical Support Specialist?

AspectHelp DeskTechnical Support Specialist
CredentialsTypically requires a high school diploma or equivalent; certifications like CompTIA A+ are commonOften requires similar certifications; some roles prefer additional certifications like Network+ or vendor-specific certs
Work EnvironmentOffice or remote; front-line support for end-usersOffice or remote; more specialized technical troubleshooting
Employer & Industry UsageUsed across various industries for user supportCommon in IT, tech companies, and service providers
Search & Comparison IntentHigh overlap; both support end-users with technical issues

Help Desk and Technical Support Specialist roles share many similarities, including work environment and required certifications. However, Help Desk positions typically focus on general user support and troubleshooting, while Technical Support Specialists often handle more complex technical issues. Both roles are essential in IT support structures and serve as entry points for technical assistance in organizations.

More about Help Desk jobs
What cities near Beaver Dam, WI are hiring for Help Desk jobs? Cities near Beaver Dam, WI with the most Help Desk job openings:
Help Desk jobs near you
Guest Service Representative (Part Time)

Guest Service Representative (Part Time)

Festival Foods

Hartford, WI • On-site

$14.75 - $18/hr

Part-time

Dental, Vision, Retirement

Posted 29 days ago

Festival Foods rating

6.4

Company rating: 6.4 out of 10

Based on 268 frontline employees who took The Breakroom Quiz

36th of 113 rated grocery stores

Job description

Location : Name
Hartford
Position Type
Part-Time
Company Overview
ABOUT FESTIVAL FOODS:
We are a Wisconsin grocer that is committed to giving back to the communities it serves and providing guests with exceptional service and value. We operate +40 full-service supermarkets across the state of Wisconsin.
At Festival, people are at the top of our list. You'll see it in everything from our daily interactions to how we treat our guests - even in our extensive associate benefits and programs.
Job Summary
Join our Festival Foods team as a Part-Time Guest Service Representative!
Job Title: Guest Service Representative (GSR)
Reports to: Guest Services Manager
Are you passionate about customer service and creating a welcoming environment for guests? Do you thrive in a hospitality setting where every interaction makes a difference? As a Guest Service Representative, you'll play a key role in ensuring a smooth and enjoyable experience. Whether assisting guests at the front guest service desk, answering questions, or leading a team, your ability to provide friendly, efficient service will make a the difference.
18+, Evening Availability Required
External Job Description
What You'll Do:
As a Guest Service Representative, your responsibilities will include:
  • Provide Helpful Service: Providing excellent guest service is at the heart of what we do. Whether it's a friendly greeting, answering questions or addressing guest concerns, you'll handle each interaction with professionalism and care. Your willingness to help guests with what they need will make a positive impact every day.
  • Lead by Example: Reinforce company culture, uphold guest service standards, and guide Guest Service associates (Service Desk, Cashiers, Baggers, and Cart Runners) in daily operations.
  • Utilize Leadership Tools: include but not limited to ten tile evaluations, Coach's Reminder Card, Cashier Daily, Cashier Reference Information Binders and Guest Service OPPS Manual
  • Oversee Operations: Monitor Guest Service activity, ensure team compliance with procedures, and maintain department cleanliness and functionality.
  • Support: Step in to direct guests, manage checkout lines, and provide timely overrides or assistance to the Guest Service team.
  • Monitor & Adjust: Efficiently manage staff schedules, adjust operations based on business needs, and maintain compliance with labor laws for minor employees.
  • Maintain Staffing Levels: Proactively manage staff coverage by calling in additional team members when needed to cover absences or increased business demand.
  • Enforce Labor Laws: Ensure compliance with minor labor laws by appropriately scheduling minor employees for breaks, lunches, and clock-out times, adhering strictly to legal guidelines.
  • Optimize Scheduling: Adjust daily schedules based on sales, item movement, and guest traffic to ensure productivity remains at 100%.
  • Communicate with Shift Managers: Quickly notify Shift Managers when assistance is required and when handling guest service responsibilities at the checkout lanes.
  • Manage Lane Flow: Open additional checkout lanes as needed to ensure a smooth guest experience during busy periods. Keep a cash drawer readily available for personal use when necessary.
  • Track Attendance: Utilize the GSR Shift Report to effectively communicate and document lateness or absences.
  • Cart Management: Ensure sufficient cart availability by monitoring and managing cart collection and running processes efficiently.
  • Honor Commitments: Regular, timely attendance in compliance with the work schedule, and adequate notice to find a replacement for occasional absences.
  • Support the Team: Other duties as assigned.

What We're Looking For:
To succeed as a Guest Service Representative (GSR), you should have:
  • Strong Leadership: Excellent communication and interpersonal skills, with the ability to manage and inspire a team in a fast-paced environment.
  • Problem-Solving Skills: Proven ability to resolve guest concerns using effective communication and professionalism.
  • Organizational Talent: Capability to juggle multiple priorities and adjust schedules as needed to meet business demands.
  • Teamwork & Training: A commitment to mentoring others and fostering a collaborative team environment.

Physical Demands and Work Environment:
The physical demands and work environment described below are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.
  • The associate must possess the ability to stand in place for long periods of time; walk in the store; bend, stoop and kneel regularly. Requires fine finger and broad manual dexterity, and eye-hand-foot coordination to operate equipment.
  • Physical ability to stand for extended periods and move/handle boxes of merchandise and fixtures throughout the store, which entails lifting, and perform all functions as set forth above.
  • Ability to work varied hours/days, including nights, weekends, and holidays, as needed.

Work Schedule:
The Guest Service Representative is a position that is part-time. The work schedule may include mornings, afternoons, evenings, weekends, and holidays within the individual's availability.
Join our team and bring your customer service, hospitality, front desk agent and leadership skills to a fast-paced, rewarding environment where you can make a real impact every day!
Benefits Overview
WHY YOU'LL LOVE IT HERE:
  • Associate Discount: Enjoy an industry-leading 15% off your grocery purchases for you and your immediate household!.
  • Weekly Pay & Premium Pay: Hourly associates are paid weekly, providing more frequent access to their funds. Part-time store associates are paid a $1 premium per hour on Sundays and select holidays. Hourly full-time store associates receive time and a half on Sundays and select holidays.
  • Two-Week Advanced Scheduling: Better Planning. Better Balance. We provide our associates with their schedules two weeks in advance, offering greater predictability & flexibility.
  • Vision & Dental Insurance: Part-time and full-time associates are eligible for vision insurance and two dental coverage options that are designed to fit your needs.
  • Support: Our associates receive support for their total well-being; including 3 weeks of paid parental leave, a fitness reimbursement program offering savings off of fitness membership fees; our EAP (Employee Assistance Program) and LEAPCare Care Coaches, which provide associates confidential care related to hospital visitation, conflict resolution, stress management, marriage or divorce, family issues and depression or anxiety.
  • Save for Your Future: Offering a 401(k), we're proud to support our associates in planning for retirement. The 401(k) plan empowers associates to save a portion of their paychecks for retirement. Festival Foods has an annual discretionary match to help our associates reach their savings goals.
    At Festival Foods we are committed to providing an environment of mutual respect where equal employment opportunities are available to all. We are dedicated to building a top-notch team of skilled, experienced and service-oriented associates. Festival Foods believes that an inclusive environment for teammates of all backgrounds and perspectives strengthens our ability to serve our guests and communities, as we seek to recruit, develop, and retain the most talented people.
    Location : Address
    1275 Bell Ave
    Location : City
    Hartford
    Location : State/Province
    WI
    Location : Postal Code
    53027
    Indeed
    #FFMED

    • What Festival Foods employees say

    Pay

    Benefits

    Hours and flexibility

    Workplace

    Get the full story on Breakroom

    Festival Foods logo

    About Festival Foods

    Sourced by ZipRecruiter

    Festival Foods serves guests in 40 full-service, state-of-the-art supermarkets throughout Wisconsin. At Festival Foods, we're not simply selling groceries, we're on a mission! Every business decision we make is based on our "Boomerang Principle"--empowering our associates to make decisions and take actions that will "Bring the Customer Back". We are proud to be a family and employee-owned company.

    Industry

    Retail

    Company size

    5,001 - 10,000 Employees

    Headquarters location

    De Pere, WI, US

    Year founded

    1946

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