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Help Desk Jobs in Beaver Dam, WI (NOW HIRING)

Michels

Service Desk Support Analyst

Brownsville, WI · On-site

$22.50 - $30.75/hr

As a Service Desk Support Analyst, you are the first point of contact for company-wide IT support. This position will assign and respond to requests and inquiries via phone, email, and in-person for ...

Festival Foods

Guest Service Desk Clerk

Portage, WI

$14.75 - $18.25/hr

Guest Service Desk Clerk Reports to: Guest Services Manager External What You'll Do: As a Guest ... Help guests with refunds, exchanges, and offers while recording details of inquiries, comments, and ...

Festival Foods

Guest Service Desk Clerk

Portage, WI

$14.75 - $18.25/hr

As a Guest Service Desk Clerk at Festival Foods, your responsibilities will include: * Provide ... Help guests with refunds, exchanges, and offers while recording details of inquiries, comments, and ...

Festival Foods

Guest Service Desk Clerk

Portage, WI · On-site

$13.75 - $17/hr

As a Guest Service Desk Clerk at Festival Foods, your responsibilities will include: * Provide ... Help guests with refunds, exchanges, and offers while recording details of inquiries, comments, and ...

Festival Foods

Guest Service Desk Clerk

Portage, WI · On-site

$14.75 - $18.25/hr

Guest Service Desk Clerk Reports to: Guest Services Manager External What You'll Do: As a Guest ... Help guests with refunds, exchanges, and offers while recording details of inquiries, comments, and ...

Festival Foods

Guest Service Desk Clerk

Portage, WI

$14.75 - $18.25/hr

Guest Service Desk Clerk Reports to: Guest Services Manager External What You'll Do: As a Guest ... Help guests with refunds, exchanges, and offers while recording details of inquiries, comments, and ...

Whisker

Systems Administrator

Juneau, WI · On-site

... Help Desk responsibilities, providing timely front-line technical support and issue resolution • Partners with the Security team to maintain compliance standards and ensure system integrity • ...

Whisker

Systems Administrator

Juneau, WI

Performs Help Desk responsibilities, providing timely front-line technical support and issue resolution * Partners with the Security team to maintain compliance standards and ensure system integrity

Whisker

Systems Administrator

Juneau, WI · On-site

Performs Help Desk responsibilities, providing timely front-line technical support and issue resolution * Partners with the Security team to maintain compliance standards and ensure system integrity

Augment

Landfill Laborer

Watertown, WI

$18.50/hr

... to help keep the site clean, organized, and operating safely. This is an active, outdoor role that's ideal for someone who doesn't want to sit behind a desk. Your responsibilities will include:

Transform Co

Service Technician, HVAC Repair

Watertown, WI · On-site

$22 - $36/hr

You like helping others - You're the hero of the home like a first responder, lifting the weight off the shoulders of grateful homeowners * You like to be on the move - You're not stuck at a desk all ...

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How much do help desk jobs pay per hour?

As of May 28, 2026, the average hourly pay for help desk in Beaver Dam, WI is $22.80, according to ZipRecruiter salary data. Most workers in this role earn between $18.94 and $25.58 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Help Desk professional, and why are they important?

To thrive as a Help Desk professional, you need a solid understanding of computer hardware, software troubleshooting, and strong problem-solving skills, often supported by a relevant IT degree or certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Excellent communication, patience, and customer service orientation are crucial soft skills for effectively assisting users. These competencies ensure timely technical support, user satisfaction, and efficient resolution of IT issues within an organization.

What are some common challenges faced by Help Desk professionals, and how can they effectively manage them?

Help Desk professionals often encounter challenges such as handling a high volume of support requests, dealing with frustrated users, and balancing multiple priorities. To manage these effectively, it's important to develop strong communication and time management skills, maintain a calm and empathetic demeanor, and stay organized through ticketing systems. Many teams also offer training and peer support to help staff stay updated on new technologies and procedures, making it easier to resolve issues efficiently while maintaining a positive customer experience.

What are Help Desk jobs?

Help Desk jobs involve providing technical support and assistance to users experiencing issues with computer systems, software, or hardware. Professionals in these roles typically respond to customer inquiries, troubleshoot problems, and resolve technical issues either remotely or in person. They document incidents, escalate complex issues when necessary, and may also assist with setting up equipment or software. Help Desk staff play a critical role in ensuring smooth IT operations and maintaining productivity by minimizing downtime for users.

What is the difference between Help Desk vs Technical Support Specialist?

AspectHelp DeskTechnical Support Specialist
CredentialsTypically requires a high school diploma or equivalent; certifications like CompTIA A+ are commonOften requires similar certifications; some roles prefer additional certifications like Network+ or vendor-specific certs
Work EnvironmentOffice or remote; front-line support for end-usersOffice or remote; more specialized technical troubleshooting
Employer & Industry UsageUsed across various industries for user supportCommon in IT, tech companies, and service providers
Search & Comparison IntentHigh overlap; both support end-users with technical issues

Help Desk and Technical Support Specialist roles share many similarities, including work environment and required certifications. However, Help Desk positions typically focus on general user support and troubleshooting, while Technical Support Specialists often handle more complex technical issues. Both roles are essential in IT support structures and serve as entry points for technical assistance in organizations.

More about Help Desk jobs
What cities near Beaver Dam, WI are hiring for Help Desk jobs? Cities near Beaver Dam, WI with the most Help Desk job openings:
Help Desk jobs near you
Service Desk Support Analyst

Service Desk Support Analyst

Michels

Brownsville, WI • On-site

$22.50 - $30.75/hr

Other

Medical, Dental, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Improving America's infrastructure isn't for the weak. It takes grit, determination, and hard work to execute high impact projects. Michels Corporation engages 8,000 people and 18,000 pieces of heavy equipment in our insatiable drive to be the best. Our work improves lives. Find out how a career as a Service Desk Support Analyst can change yours.
As a Service Desk Support Analyst, you are the first point of contact for company-wide IT support. This position will assign and respond to requests and inquiries via phone, email, and in-person for all customer tools and solutions. Critical for success are strong professional management and communication skills.
Why Michels?

  • We are consistently ranked among the top 10% of Engineering News-Record's Top 400 Contractors
  • Our steady, strategic growth revolves around a commitment to quality
  • We are family owned and operated
  • We invest an average of $5,000 per employee on training each year
  • We reward hard work and dedication with limitless opportunities
  • We believe it is everyone's responsibility to promote safety, regardless of job titles.
  • Michels offers a comprehensive benefits program, including Health, Dental, Life, Flexible Spending Accounts, Health Savings Account, Short Term and Long-Term Disability Insurance, 401(k) plan, Legal Plan, and identity theft and monitoring plan. 15 to 25 days of paid time off and 8 paid holidays annually.
Why you?
  • You thrive in fast-paced environments under tight deadlines
  • You enjoy collaborating and communicating with your teammates
  • You like to know your efforts are noticed and appreciated
  • You have strong time management, verbal, and written communication skills
What it takes:
  • Associate's degree, 0-4 years of relevant experience, or an equivalent combination
  • Competent with Windows Operating Systems and Apple technologies (required)
  • Experience with Active Directory
  • Provide technical assistance and support, either in person or over the phone, for incoming queries and issues related to computer systems, software, and hardware. Follow up with customers to ensure issue resolution and gain feedback on usage.
  • Create a positive customer support experience and build strong relationships through deep problem understanding, ensuring timely resolution or escalation, communicating promptly on progress, and handling customers with a professional attitude.
  • Support all mobile devices and processes in place. Support mobile devices online per cellular vendor: activate lines and devices, add user accounts and perform status changes. Maintain, upgrade and deploy mobile devices, software and applications and support MDM solution.
  • A valid driver license for the type(s) of vehicles you may be driving and an acceptable driving record

AA/EOE/M/W/Vet/Disability
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