CA$850/wk
We are welcoming participants from all backgrounds, including anyone looking for help desk support roles, to take part in upcoming market research studies. These may involve online discussions ...
CA$850/wk
We are welcoming participants from all backgrounds, including anyone looking for help desk support roles, to take part in upcoming market research studies. These may involve online discussions ...
CA$850/wk
We are welcoming participants from all backgrounds, including anyone looking for help desk support roles, to take part in upcoming market research studies. These may involve online discussions ...
CA$850/wk
We are welcoming participants from all backgrounds, including anyone looking for help desk support roles, to take part in upcoming market research studies. These may involve online discussions ...
CA$850/wk
We are welcoming participants from all backgrounds, including anyone looking for help desk support roles, to take part in upcoming market research studies. These may involve online discussions ...
CA$850/wk
We are welcoming participants from all backgrounds, including anyone looking for help desk support roles, to take part in upcoming market research studies. These may involve online discussions ...
CA$850/wk
We are welcoming participants from all backgrounds, including anyone looking for help desk support roles, to take part in upcoming market research studies. These may involve online discussions ...
CA$850/wk
We are welcoming participants from all backgrounds, including anyone looking for help desk support roles, to take part in upcoming market research studies. These may involve online discussions ...
CA$850/wk
We are welcoming participants from all backgrounds, including anyone looking for help desk support roles, to take part in upcoming market research studies. These may involve online discussions ...
CA$850/wk
We are welcoming participants from all backgrounds, including anyone looking for help desk support roles, to take part in upcoming market research studies. These may involve online discussions ...
CA$850/wk
We are welcoming participants from all backgrounds, including anyone looking for help desk support roles, to take part in upcoming market research studies. These may involve online discussions ...
CA$850/wk
We are welcoming participants from all backgrounds, including anyone looking for help desk support roles, to take part in upcoming market research studies. These may involve online discussions ...
CA$850/wk
We are welcoming participants from all backgrounds, including anyone looking for help desk support roles, to take part in upcoming market research studies. These may involve online discussions ...
CA$850/wk
We are welcoming participants from all backgrounds, including anyone looking for help desk support roles, to take part in upcoming market research studies. These may involve online discussions ...
CA$850/wk
We are welcoming participants from all backgrounds, including anyone looking for help desk support roles, to take part in upcoming market research studies. These may involve online discussions ...
CA$850/wk
We are welcoming participants from all backgrounds, including anyone looking for help desk support roles, to take part in upcoming market research studies. These may involve online discussions ...
CA$850/wk
We are welcoming participants from all backgrounds, including anyone looking for help desk support roles, to take part in upcoming market research studies. These may involve online discussions ...
CA$850/wk
We are welcoming participants from all backgrounds, including anyone looking for help desk support roles, to take part in upcoming market research studies. These may involve online discussions ...
CA$850/wk
We are welcoming participants from all backgrounds, including anyone looking for help desk support roles, to take part in upcoming market research studies. These may involve online discussions ...
CA$850/wk
We are welcoming participants from all backgrounds, including anyone looking for help desk support roles, to take part in upcoming market research studies. These may involve online discussions ...
CA$850/wk
We are welcoming participants from all backgrounds, including anyone looking for help desk support roles, to take part in upcoming market research studies. These may involve online discussions ...
CA$850/wk
We are welcoming participants from all backgrounds, including anyone looking for help desk support roles, to take part in upcoming market research studies. These may involve online discussions ...
CA$850/wk
We are welcoming participants from all backgrounds, including anyone looking for help desk support roles, to take part in upcoming market research studies. These may involve online discussions ...
CA$850/wk
We are welcoming participants from all backgrounds, including anyone looking for help desk support roles, to take part in upcoming market research studies. These may involve online discussions ...
CA$850/wk
We are welcoming participants from all backgrounds, including anyone looking for help desk support roles, to take part in upcoming market research studies. These may involve online discussions ...
CA$850/wk
We are welcoming participants from all backgrounds, including anyone looking for help desk support roles, to take part in upcoming market research studies. These may involve online discussions ...
Be Seen First
Senior Field and Help Desk Technician
Pickering, ON · On-site
CA$28 - CA$40/hr
Senior Dental IT Field and Help Desk Technician Dr Support Pros Inc. is a computer support company specializing in the dental industry. Dr Support Pros Inc. manages all aspects of its business from ...
Quick apply
Be Seen First
Senior Field and Help Desk Technician
Pickering, ON · On-site
CA$28 - CA$40/hr
Senior Dental IT Field and Help Desk Technician Dr Support Pros Inc. is a computer support company specializing in the dental industry. Dr Support Pros Inc. manages all aspects of its business from ...
IT Help Desk Technician - Level 2
Toronto, ON · On-site
Description The IT Help Desk Technician - Level 2 is primarily responsible for providing mid level technical assistance and support to CompuVision clients. Specializing in supporting our client ...
Quick apply
IT Help Desk Technician - Level 2
Toronto, ON · On-site
Description The IT Help Desk Technician - Level 2 is primarily responsible for providing mid level technical assistance and support to CompuVision clients. Specializing in supporting our client ...
Company Overview Do you LOVE Technology and helping people? Do you want to make a difference, be a major part of success and surround yourself with other creative, high-energy professionals that "get ...
Company Overview Do you LOVE Technology and helping people? Do you want to make a difference, be a major part of success and surround yourself with other creative, high-energy professionals that "get ...
Working remotely, the IT Help Desk Technician l is responsible for providing technical assistance and support to CompuVision clients related to computer systems, hardware, or software. They are also ...
Quick apply
Working remotely, the IT Help Desk Technician l is responsible for providing technical assistance and support to CompuVision clients related to computer systems, hardware, or software. They are also ...
IT Helpdesk Administrator
Mississauga, ON · On-site
CA$45K - CA$50K/yr
Duties and Responsibilities Responsibilities include but are not limited to: 1. Manage the Help Desk as the primary point of contact for all IT support inquiries, providing initial troubleshooting ...
Quick apply
IT Helpdesk Administrator
Mississauga, ON · On-site
CA$45K - CA$50K/yr
Duties and Responsibilities Responsibilities include but are not limited to: 1. Manage the Help Desk as the primary point of contact for all IT support inquiries, providing initial troubleshooting ...
IT Helpdesk Administrator
$45K - $50K/yr
Duties and Responsibilities Responsibilities include but are not limited to: 1. Manage the Help Desk as the primary point of contact for all IT support inquiries, providing initial troubleshooting ...
IT Helpdesk Administrator
$45K - $50K/yr
Duties and Responsibilities Responsibilities include but are not limited to: 1. Manage the Help Desk as the primary point of contact for all IT support inquiries, providing initial troubleshooting ...
Service Desk Analyst
CA$38.06 - CA$40.77/hr
The Service Desk Analyst will be required to spend one week each month in an on-call rotation for ... Natural teaching skills help customers understand the issue, often allowing them to solve the ...
Service Desk Analyst
CA$38.06 - CA$40.77/hr
The Service Desk Analyst will be required to spend one week each month in an on-call rotation for ... Natural teaching skills help customers understand the issue, often allowing them to solve the ...
Help Desk information
See Ontario salary details
$11.54 - $13.70
3% of jobs
$13.70 - $15.87
13% of jobs
$17.06 is the 25th percentile. Wages below this are outliers.
$15.87 - $18.03
15% of jobs
$18.03 - $20.19
15% of jobs
The median wage is $20.58 / hr.
$20.19 - $22.36
14% of jobs
$22.36 - $24.52
9% of jobs
$25.42 is the 75th percentile. Wages above this are outliers.
$24.52 - $26.68
9% of jobs
$26.68 - $28.85
6% of jobs
$28.85 - $31.01
9% of jobs
$31.01 - $33.17
2% of jobs
$33.17 - $35.34
2% of jobs
$11
$22
$35
How much do help desk jobs pay per hour?
As of Sep 7, 2026, the average hourly pay for help desk in Ontario is $22.14, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $25.48 per hour, depending on experience, location, and employer.
What is a help desk?
Help Desk jobs involve providing technical support and assistance to users experiencing issues with computer systems, software, or hardware. Professionals in these roles typically respond to customer inquiries, troubleshoot problems, and resolve technical issues either remotely or in person. They document incidents, escalate complex issues when necessary, and may also assist with setting up equipment or software. Help Desk staff play a critical role in ensuring smooth IT operations and maintaining productivity by minimizing downtime for users.
What are the key skills and qualifications needed to thrive as a help desk professional, and why are they important?
To thrive as a Help Desk professional, you need a solid understanding of computer hardware, software troubleshooting, and strong problem-solving skills, often supported by a relevant IT degree or certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Excellent communication, patience, and customer service orientation are crucial soft skills for effectively assisting users. These competencies ensure timely technical support, user satisfaction, and efficient resolution of IT issues within an organization.
What are some common challenges faced by help desk professionals, and how can they effectively manage them?
Help Desk professionals often encounter challenges such as handling a high volume of support requests, dealing with frustrated users, and balancing multiple priorities. To manage these effectively, it's important to develop strong communication and time management skills, maintain a calm and empathetic demeanor, and stay organized through ticketing systems. Many teams also offer training and peer support to help staff stay updated on new technologies and procedures, making it easier to resolve issues efficiently while maintaining a positive customer experience.
What is the difference between Help Desk vs Technical Support Specialist?
| Aspect | Help Desk | Technical Support Specialist |
|---|---|---|
| Credentials | Typically requires a high school diploma or equivalent; certifications like CompTIA A+ are common | Often requires similar certifications; some roles prefer additional certifications like Network+ or vendor-specific certs |
| Work Environment | Office or remote; front-line support for end-users | Office or remote; more specialized technical troubleshooting |
| Employer & Industry Usage | Used across various industries for user support | Common in IT, tech companies, and service providers |
| Search & Comparison Intent | High overlap; both support end-users with technical issues |
Help Desk and Technical Support Specialist roles share many similarities, including work environment and required certifications. However, Help Desk positions typically focus on general user support and troubleshooting, while Technical Support Specialists often handle more complex technical issues. Both roles are essential in IT support structures and serve as entry points for technical assistance in organizations.
Is help desk a stressful job?
Help desk jobs can be stressful due to high customer expectations, tight deadlines, and the need to troubleshoot technical issues quickly. However, stress levels vary depending on the work environment, workload, and individual skills in communication and problem-solving.
More about Help Desk jobs
What are the most commonly searched types of Help Desk jobs in Ontario?
The most popular types of Help Desk jobs in Ontario are:
What are popular job titles related to Help Desk jobs in Ontario?
For Help Desk jobs in Ontario, the most frequently searched job titles are:
What job categories do people searching Help Desk jobs in Ontario look for?
The top searched job categories for Help Desk jobs in Ontario are:
What cities in Ontario are hiring for Help Desk jobs?
Cities in Ontario with the most Help Desk job openings:
CA$850/wk
Full-time, Temporary
Posted 19 days ago
Job description
ApexFocusGroup collaborates with research firms, universities, and trusted brands to gather genuine consumer insights. We help connect everyday people with flexible full-time or part-time remote market research opportunities that influence real products, services, and customer experiences.
Role Overview:We are welcoming participants from all backgrounds, including anyone looking for help desk support roles, to take part in upcoming market research studies. These may involve online discussions, product testing, or feedback sessions - typically conducted remotely online.
This is a casual, project-based opportunity available for immediate start, ideal for anyone interested in taking part in research on a full-time or part-time basis, depending on their availability and profile fit.
Requirements:- Access to a smartphone, tablet, or computer with a functional camera
- Reliable internet connection
- Ability to read instructions carefully and provide honest, detailed feedback
- An active email address to receive study invitations and participation details
- Take part only in studies that match your interests and schedule
- Research types include online or in-person focus groups, virtual interviews, product testing, and other feedback activities
- No previous help desk support experience needed. Just a willingness to share your opinions
- Some studies may include early access to new products or services before launch
- Many studies offer compensation, which varies by study type and duration
- Up to $850 per week (amount varies based on the selected focus group or research assignment)
If you'd like to contribute to research that influences real-world products and decisions, or simply looking for flexible full-time or part-time roles with an immediate start, we invite you to submit your interest online today.
Important Notice – No Fees Required: Participation is always free. We never request or accept any fees for registration or study involvement. Please stay cautious and only respond to communications sent directly from us.
About AFG
Sourced by ZipRecruiter