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Help Desk Training Jobs in Wisconsin (NOW HIRING)

Sundial Software

Hybrid Help Desk 2

Madison, WI · On-site

$20.50 - $28/hr

The State of Wisconsin DWD is looking for a Help Desk II Top Required Skills & Years of Experience ... Selected hire will be required to come onsite at GEF1 for two weeks of training then 1-2 times per ...

TEKsystems

Help Desk Support Specialist

Madison, WI

$18 - $20/hr

Overview We are seeking a Help Desk Support Specialist to provide account administration and end ... Initial onsite training will be required in Madison, WI * Ongoing hybrid schedule with 1 - 2 days ...

TEKsystems

Help Desk Support Specialist

Madison, WI

$18 - $20/hr

Overview We are seeking a Help Desk Support Specialist to provide account administration and end ... Initial onsite training will be required in Madison, WI * Ongoing hybrid schedule with 1 - 2 days ...

TEKsystems

Service Desk Analyst

Oshkosh, WI

$18 - $20/hr

Help Desk Support * Service Desk Support * Technical Troubleshooting * Customer Service * Phone ... Collaborative team culture with ongoing training and mentorship. Ideal candidates are customer ...

Walbec Group

IT Help Desk Analyst 1

Waukesha, WI · On-site

This includes documenting incident tickets within the service desk application, initial triage and ... Robust Walbec training and professional development program * Ongoing career growth opportunities ...

TEKsystems

Service Desk Analyst

Oshkosh, WI

$18 - $20/hr

Help Desk Support * Service Desk Support * Technical Troubleshooting * Customer Service * Phone ... Collaborative team culture with ongoing training and mentorship. Ideal candidates are customer ...

TEKsystems

Service Desk Analyst

Oshkosh, WI

$18 - $20/hr

Help users navigate an ongoing Microsoft 365 migration by providing setup assistance ... training. * Investigate and resolve SAP-related issues, partnering with specialized teams when ...

TEKsystems

Service Desk Analyst

Oshkosh, WI

$18 - $20/hr

Help users navigate an ongoing Microsoft 365 migration by providing setup assistance ... training. * Investigate and resolve SAP-related issues, partnering with specialized teams when ...

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All JobsHelp Desk Training JobsHelp Desk Training Jobs in Wisconsin

Help Desk Training information

See Wisconsin salary details

$12

$23

$34

How much do help desk training jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for help desk training in Wisconsin is $23.37, according to ZipRecruiter salary data. Most workers in this role earn between $19.42 and $26.20 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in help desk training, and why are they important?

To thrive in Help Desk Training, you need a solid understanding of IT fundamentals, troubleshooting techniques, and often a relevant certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems like ServiceNow or Zendesk, as well as remote support tools, is typically required. Strong communication, patience, and problem-solving abilities are crucial soft skills for effectively assisting and instructing users. These skills and qualifications are vital to ensure efficient issue resolution, high customer satisfaction, and the smooth operation of IT support processes.

What are some typical challenges faced by professionals in help desk training roles, and how can they be overcome?

Professionals in Help Desk Training roles often face challenges such as addressing varying skill levels among trainees and keeping training materials up-to-date with rapidly evolving technology. To overcome these obstacles, it's important to tailor training sessions to accommodate different learning styles and regularly review and revise content to reflect the latest systems and software. Additionally, effective communication and feedback mechanisms help trainers identify knowledge gaps and improve future sessions. Collaborating closely with IT support teams ensures training remains relevant and practical.

What is the difference between Help Desk Training vs Technical Support Specialist?

AspectHelp Desk TrainingTechnical Support Specialist
CredentialsOften requires certifications like CompTIA A+ or ITILTypically requires similar certifications, plus specialized knowledge
Work EnvironmentTraining sessions, workshops, online coursesCustomer support centers, remote troubleshooting, on-site support
Industry UsageUsed to prepare individuals for help desk rolesPerforms help desk functions in various industries

Help Desk Training focuses on educating individuals to perform help desk roles, emphasizing skills and certifications. In contrast, a Technical Support Specialist actively provides technical assistance to users, applying those skills in real-world scenarios. Both roles overlap in credentials and work environments, but Help Desk Training is more about preparation, while Technical Support Specialists are the practitioners.

What is help desk training?

Help Desk Training refers to the education and preparation provided to individuals who support users with technical issues, such as computer problems or software questions. This training typically covers troubleshooting techniques, customer service skills, and knowledge of the organization's IT systems. The goal is to equip help desk staff with the skills they need to resolve user problems efficiently and professionally. Training may include hands-on exercises, simulations, and instruction on using ticketing systems and communication tools.
What are popular job titles related to Help Desk Training jobs in Wisconsin? For Help Desk Training jobs in Wisconsin, the most frequently searched job titles are:
What job categories do people searching Help Desk Training jobs in Wisconsin look for? The top searched job categories for Help Desk Training jobs in Wisconsin are:
Help Desk Training jobs near you
Infographic showing various Help Desk Training job openings in Wisconsin as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 17% Part Time, and 2% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $48,604 per year, or $23.4 per hour.

Hybrid Help Desk 2

Sundial Software

Madison, WI • On-site

$20.50 - $28/hr

Full-time

This job post has expired 2 days ago. Applications are no longer accepted.

Job description

The State of Wisconsin DWD is looking for a Help Desk II
Top Required Skills & Years of Experience:
• At least 1 year of experience working with digital tools, systems, or platforms, with a demonstrated ability to quickly learn new technologies
• At least 6 months of experience in a customer service or client facing role, with proven success in resolving issues and building positive relationships
• At least 6 months of experience working in team-based environments, actively contributing to shared goals and engaging in open communication with colleagues
Nice to Have Skills:
• Experience providing IT support in a professional setting
• Experience working with Microsoft Office Suite
• Experience providing identity management administration
• Experience working with a web-based ACD system
Interview Process: Teams with camera on. PLEASE NOTE: A real-time screenshot photo of the candidate MUST be uploaded to candidate's bid in order to accept an interview request. Please see "DWD Realtime Photo Requirement & Instructions" document in the Attachments section of this posting for details.
Duration of the Contract: 6/30/2027 with potential for 2-year extension.
Onsite or Remote? Candidates must be CURRENT WI residents. No relocation is allowed. Selected hire will be required to come onsite at GEF1 for two weeks of training then 1-2 times per week after. The contractor will be required to be available online, be present to meet all workload requirements, and must be available to attend all scheduled meetings during DWD standard working hours of 7.45 am - 4.30 pm Central Time.
Project details: The service to be performed includes providing Identity and Account Management (IAM) services for DWD staff and public users of DWD applications, performing 1st and 2nd Tier computer support for internal DWD staff, and managing and deploying computers for DWD staff. The public-facing applications include various programs for the Divisions of Unemployment Insurance and Employment Training.

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