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Help Desk Training Jobs in Wisconsin (NOW HIRING)

COATING PLACE LLC

IT Support/Help Desk

Verona, WI · On-site

Point of contact for all Help Desk calls; log and track requests using ManageEngine ServiceDesk ... Maintain Asset Tracking database. * Assist in user training on software and devices. * Analyze ...

City of Beloit, WI

Service Desk Analyst

Beloit, WI · On-site

$25.71 - $35.88/hr

... p desk or service desk experience is preferred. 6. Other combinations of training and/or experience which can be demonstrated to result in the possession of the knowledge, skills and abilities ...

City of Beloit

Service Desk Analyst

Beloit, WI · On-site

$25.71 - $35.88/hr

... p desk or service desk experience is preferred. 6. Other combinations of training and/or experience which can be demonstrated to result in the possession of the knowledge, skills and abilities ...

Walbec Group

IT Help Desk Analyst 1

Waukesha, WI · On-site

This includes documenting incident tickets within the service desk application, initial triage and ... Robust Walbec training and professional development program * Ongoing career growth opportunities ...

TEKsystems

Service Desk Analyst

Oshkosh, WI · On-site

$18 - $20/hr

This opportunity is ideal for candidates with technical training, help desk internships, customer service experience, or recent graduates looking to break into IT. You'll receive exposure to ...

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All JobsHelp Desk Training JobsHelp Desk Training Jobs in Wisconsin

Help Desk Training information

See Wisconsin salary details

$12

$23

$34

How much do help desk training jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for help desk training in Wisconsin is $23.37, according to ZipRecruiter salary data. Most workers in this role earn between $19.42 and $26.20 per hour, depending on experience, location, and employer.

What is help desk training?

Help Desk Training refers to the education and preparation provided to individuals who support users with technical issues, such as computer problems or software questions. This training typically covers troubleshooting techniques, customer service skills, and knowledge of the organization's IT systems. The goal is to equip help desk staff with the skills they need to resolve user problems efficiently and professionally. Training may include hands-on exercises, simulations, and instruction on using ticketing systems and communication tools.

What are the key skills and qualifications needed to thrive in help desk training, and why are they important?

To thrive in Help Desk Training, you need a solid understanding of IT fundamentals, troubleshooting techniques, and often a relevant certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems like ServiceNow or Zendesk, as well as remote support tools, is typically required. Strong communication, patience, and problem-solving abilities are crucial soft skills for effectively assisting and instructing users. These skills and qualifications are vital to ensure efficient issue resolution, high customer satisfaction, and the smooth operation of IT support processes.

What are some typical challenges faced by professionals in help desk training roles, and how can they be overcome?

Professionals in Help Desk Training roles often face challenges such as addressing varying skill levels among trainees and keeping training materials up-to-date with rapidly evolving technology. To overcome these obstacles, it's important to tailor training sessions to accommodate different learning styles and regularly review and revise content to reflect the latest systems and software. Additionally, effective communication and feedback mechanisms help trainers identify knowledge gaps and improve future sessions. Collaborating closely with IT support teams ensures training remains relevant and practical.

What is the difference between Help Desk Training vs Technical Support Specialist?

AspectHelp Desk TrainingTechnical Support Specialist
CredentialsOften requires certifications like CompTIA A+ or ITILTypically requires similar certifications, plus specialized knowledge
Work EnvironmentTraining sessions, workshops, online coursesCustomer support centers, remote troubleshooting, on-site support
Industry UsageUsed to prepare individuals for help desk rolesPerforms help desk functions in various industries

Help Desk Training focuses on educating individuals to perform help desk roles, emphasizing skills and certifications. In contrast, a Technical Support Specialist actively provides technical assistance to users, applying those skills in real-world scenarios. Both roles overlap in credentials and work environments, but Help Desk Training is more about preparation, while Technical Support Specialists are the practitioners.

What are popular job titles related to Help Desk Training jobs in Wisconsin?

For Help Desk Training jobs in Wisconsin, the most frequently searched job titles are:

What job categories do people searching Help Desk Training jobs in Wisconsin look for?

The top searched job categories for Help Desk Training jobs in Wisconsin are:

Help Desk Training jobs near you
Infographic showing various Help Desk Training job openings in Wisconsin as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 15% Part Time, and 1% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $48,604 per year, or $23.4 per hour.

Associate Help Desk Support Technician

Sanford Health

Marshfield, WI • On-site

$18.50 - $25/hr

Full-time

Posted 25 days ago

Sanford Health rating

6.8

Company rating: 6.8 out of 10

Based on 558 frontline employees who took The Breakroom Quiz

495th of 898 rated healthcare providers

Job description

Sanford Health, the largest rural health system in the United States, is dedicated to transforming the health care experience and providing access to world-class health care in America's heartland.

Work Shift:

8 Hours - Rotating Shifts (United States of America)

Scheduled Weekly Hours:

40

Compensation:

Salary Range: $19.00 - $30.50

Union Position:

No

Department Details

Opportunity to grow your career starting with Call Center experience and working for one of the largest IT departments in the area. Starting at an entry level position will allow you to see how Sanford works and establish the professional path you ultimately want to move your career towards.

Summary

Associate Help Desk Support Technicians will provide front-line technical support for all Sanford Health patients and employees. The help desk is here to serve and support our customers when they need it to ensure our healthcare operations runs smoothly.

Job Description

The Associate Help Desk Support Technician will serve as the first point of contact for Sanford MyChart patients needing login and technical assistance. They will perform password resets and login assistance for all Sanford employees as well as utilize knowledge resources for troubleshooting and escalate unresolved issues to next-level support. Technicians will identify and suggest possible improvements to patient and employee experience and deliver exceptional customer service to all callers. They will engage in on-going training and development (including certification) to prepare them for next-level support and promotional advancement.

Qualifications

High school diploma or equivalent preferred. Associates' degree in technology related field strongly preferred.

Sanford is an EEO/AA Employer M/F/Disability/Vet.


If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-877-949-5678 or send an email to talent@sanfordhealth.org.

What Sanford Health employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Sanford Health

Sourced by ZipRecruiter

Sanford Health is one of the largest and fastest-growing not-for-profit health systems in the United States. We're proud to offer many development and advancement opportunities to our nearly 50,000 members of the Sanford Family who are dedicated to the work of health and healing across our broad footprint.

Industry

Health care and social assistance and hospitals

Company size

10,000+ Employees

Headquarters location

Sioux Falls, SD, US

Social media

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