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Help Desk Training Jobs in Wisconsin (NOW HIRING)

IO Datasphere

Help Desk

Madison, WI · On-site

$20.25 - $27.25/hr

Our client is looking for a Help Desk to provide Identity and Account Management (IAM) services for ... Selected hire will be required to come onsite in Madison for two weeks of training then 1-2 times ...

Wisconsin

Help Desk Supervisor

Menomonie, WI

Help Desk Supervisor Job Category: Academic Staff Employment Type: Terminal (Fixed Term) Job ... Assure that the team members have the necessary education and training to effectively participate ...

MARS Solutions Group

Help Desk III

Madison, WI · On-site

$20.25 - $27.25/hr

MARS Solutions Group is looking for an experienced Help Desk-III located in Madison, WI. Our client ... Provide training and education to customers. * Research solutions using available information found ...

VIVA USA INC

Help Desk

Madison, WI · On-site

The public-facing applications include various programs for the Client Training. The proposed service includes verifying the identity of the caller, resetting their password and or unlocking their ...

Integrated Resources INC

Help Desk Technician

Madison, WI · On-site

$20.25 - $27.25/hr

Help Desk Technician Location: Madison, WI Duration: 4 months Responsibilities : Provide First ... training. Assist with documentation development as needed and other duties as assigned.

Integrated Resources INC

Help Desk Technician

Madison, WI · On-site

$20.25 - $27.25/hr

Help Desk Technician Location: Madison, WI Duration: 4 months Responsibilities : Provide First ... training. Assist with documentation development as needed and other duties as assigned.

newcell

Help Desk Analyst I (Green Bay, WI)

Green Bay, WI

$20 - $27.25/hr

The Help Desk Analyst I responds to inquiries and requests for assistance with the organization ... Training and Other * * Keeps current on all the technology used in the environment supported.

New Cell

Help Desk Analyst I (Green Bay, WI)

Green Bay, WI · On-site

$20 - $27.25/hr

The Help Desk Analyst I responds to inquiries and requests for assistance with the organization ... Training and Other * * Keeps current on all the technology used in the environment supported.

Nsight

Help Desk Analyst I (Green Bay, WI)

Green Bay, WI · On-site

$20 - $27.25/hr

The Help Desk Analyst I responds to inquiries and requests for assistance with the organization ... Training and Other * * Keeps current on all the technology used in the environment supported.

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All JobsHelp Desk Training JobsHelp Desk Training Jobs in Wisconsin

Help Desk Training information

See Wisconsin salary details

$12

$23

$34

How much do help desk training jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for help desk training in Wisconsin is $23.37, according to ZipRecruiter salary data. Most workers in this role earn between $19.42 and $26.20 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in help desk training, and why are they important?

To thrive in Help Desk Training, you need a solid understanding of IT fundamentals, troubleshooting techniques, and often a relevant certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems like ServiceNow or Zendesk, as well as remote support tools, is typically required. Strong communication, patience, and problem-solving abilities are crucial soft skills for effectively assisting and instructing users. These skills and qualifications are vital to ensure efficient issue resolution, high customer satisfaction, and the smooth operation of IT support processes.

What are some typical challenges faced by professionals in help desk training roles, and how can they be overcome?

Professionals in Help Desk Training roles often face challenges such as addressing varying skill levels among trainees and keeping training materials up-to-date with rapidly evolving technology. To overcome these obstacles, it's important to tailor training sessions to accommodate different learning styles and regularly review and revise content to reflect the latest systems and software. Additionally, effective communication and feedback mechanisms help trainers identify knowledge gaps and improve future sessions. Collaborating closely with IT support teams ensures training remains relevant and practical.

What is the difference between Help Desk Training vs Technical Support Specialist?

AspectHelp Desk TrainingTechnical Support Specialist
CredentialsOften requires certifications like CompTIA A+ or ITILTypically requires similar certifications, plus specialized knowledge
Work EnvironmentTraining sessions, workshops, online coursesCustomer support centers, remote troubleshooting, on-site support
Industry UsageUsed to prepare individuals for help desk rolesPerforms help desk functions in various industries

Help Desk Training focuses on educating individuals to perform help desk roles, emphasizing skills and certifications. In contrast, a Technical Support Specialist actively provides technical assistance to users, applying those skills in real-world scenarios. Both roles overlap in credentials and work environments, but Help Desk Training is more about preparation, while Technical Support Specialists are the practitioners.

What is help desk training?

Help Desk Training refers to the education and preparation provided to individuals who support users with technical issues, such as computer problems or software questions. This training typically covers troubleshooting techniques, customer service skills, and knowledge of the organization's IT systems. The goal is to equip help desk staff with the skills they need to resolve user problems efficiently and professionally. Training may include hands-on exercises, simulations, and instruction on using ticketing systems and communication tools.
What are popular job titles related to Help Desk Training jobs in Wisconsin? For Help Desk Training jobs in Wisconsin, the most frequently searched job titles are:
What job categories do people searching Help Desk Training jobs in Wisconsin look for? The top searched job categories for Help Desk Training jobs in Wisconsin are:
Help Desk Training jobs near you
Infographic showing various Help Desk Training job openings in Wisconsin as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 17% Part Time, and 2% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $48,604 per year, or $23.4 per hour.

Help Desk

IO Datasphere

Madison, WI • On-site

$20.25 - $27.25/hr

Other

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Our client is looking for a Help Desk to provide Identity and Account Management (IAM) services for staff and public users of applications, performing 1st and 2nd Tier computer support for internal staff, and managing and deploying computers for staff. The services and quality provided will be monitored by the ITSC supervisor utilizing real-time data generated by the call manager and ticketing software, as well as quality assurance recordings.

Tasks:

·        The proposed service includes verifying the identity of the caller, resetting their password and or unlocking their account, instructing the caller to use self-service account recovery in the future. Forwarding the call to another call center if needed for further assistance, and documenting the details of the call. 

·        The 1st and 2nd Tier computer support includes IT troubleshooting (hardware, software and network)

·        Problem documentation / Customer assistance / Problem escalation.

·        Support and manage computer devices (laptops and desktops)

·        Hande and fulfill software service request from customers

·        Leverage security tools and Identity and Account Management Tools for managing public user accounts

·        Service Request Management, Web-based telephony system, device management and encryption.

Knowledge, Skills and Abilities Required:

·        Excellent oral and written communication skills

·        Analytical/problem solving skills

 

NOTE: Candidates must be CURRENT WI residents. No relocation is allowed. Selected hire will be required to come onsite in Madison for two weeks of training then 1-2 times per week after.

 

Location: Madison, WI  

Contract: 1 year

Skills Required:

·        1+ years - Experience working with digital tools, systems, or platforms, with a demonstrated ability to quickly learn new technologies

·        6+ months - Experience in a customer service or client facing role, with proven success in resolving issues and building positive relationships

·        6+ months - Experience working in team-based environments, actively contributing to shared goals and engaging in open communication with colleagues

·        Experience with computer support including IT troubleshooting (hardware, software and network)

Skills Desired – A plus to have:

·        3 years - Experience in Technical Writing and Documentation

·        Experience providing IT support in a professional setting

·        Experience working with Microsoft Office Suite

·        Experience providing identity management administration

·        Experience working with a web-based ACD system

·        Experience with HYENA

*** Rate depends on experience

*** Candidates authorized to work in the US are encouraged to apply. We can accept H1b, , TN, and other valid work visas for IT. However, we cannot accept OPT or CPT visas at this time.

*** Companies submitting candidates should only submit direct W2 employees for this position.

Please submit your resume by using the "URL" below

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