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Help Desk System Administrator Jobs in Springfield, MA

Enjet Aero, LLC

IT/Systems Administrator Intern

Manchester, CT · On-site

$15.25 - $20.50/hr

At Enjet Aero, we rely on strong IT systems to support our mission and help drive business success ... Some junior system admin level work * Any and all other duties assigned by IT management. As an EOE ...

Enjet Aero, LLC

IT/Systems Administrator Intern

Bloomfield, CT · On-site

$15 - $20/hr

At Enjet Aero, we rely on strong IT systems to support our mission and help drive business success ... Some junior system admin level work * Any and all other duties assigned by IT management. As an EOE ...

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All JobsHelp Desk System Administrator JobsHelp Desk System Administrator Jobs in Springfield, MA

Help Desk System Administrator information

See Springfield, MA salary details

$34.4K

$55.7K

$76.2K

How much do help desk system administrator jobs pay per year?

As of Jun 14, 2026, the average yearly pay for help desk system administrator in Springfield, MA is $55,726.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,300.00 and $65,800.00 per year, depending on experience, location, and employer.

What are some common challenges faced by Help Desk System Administrators, and how can they be managed effectively?

Help Desk System Administrators often face challenges such as managing a high volume of support requests, troubleshooting diverse technical issues under time pressure, and balancing routine maintenance with urgent problem resolution. Effective time management, strong communication skills, and the ability to prioritize tasks are essential for success in this role. Building a solid knowledge base, collaborating closely with other IT team members, and staying updated on system updates can also help streamline workflows and reduce recurring issues.

What are Help Desk System Administrators?

Help Desk System Administrators are IT professionals who provide technical support and manage computer systems within an organization. They assist users by troubleshooting hardware and software issues, resolving network problems, and maintaining system security. These administrators often serve as the first point of contact for technical concerns, ensuring that all IT-related requests are addressed efficiently. In addition to support, they may also handle system updates, backups, and user account management to keep operations running smoothly.

What are the key skills and qualifications needed to thrive as a Help Desk System Administrator, and why are they important?

To thrive as a Help Desk System Administrator, you need a solid understanding of operating systems, network troubleshooting, and user support, often backed by a degree in IT or related field and relevant certifications like CompTIA A+ or Microsoft Certified Solutions Associate (MCSA). Familiarity with ticketing systems, remote desktop tools, and system monitoring software is typically expected. Strong communication, problem-solving ability, and patience are crucial soft skills for effectively assisting users and resolving technical issues. These skills ensure timely issue resolution, maintain system reliability, and contribute to positive user experiences within the organization.

What is the difference between Help Desk System Administrator vs Help Desk Technician?

AspectHelp Desk System AdministratorHelp Desk Technician
CertificationsCompTIA A+, Network+, Microsoft CertifiedCompTIA A+ or similar entry-level certifications
Work EnvironmentManage network systems, servers, and infrastructureAssist end-users with hardware/software issues
ResponsibilitiesMaintain and troubleshoot network/server systems, user accountsRespond to user tickets, resolve basic technical issues

The Help Desk System Administrator focuses on managing and maintaining network and server systems, requiring more advanced certifications and technical skills. In contrast, Help Desk Technicians primarily assist end-users with hardware and software problems, often with entry-level certifications. Both roles are essential in IT support but differ in scope and technical complexity.

What are popular job titles related to Help Desk System Administrator jobs in Springfield, MA? For Help Desk System Administrator jobs in Springfield, MA, the most frequently searched job titles are:
What job categories do people searching Help Desk System Administrator jobs in Springfield, MA look for? The top searched job categories for Help Desk System Administrator jobs in Springfield, MA are:
What cities near Springfield, MA are hiring for Help Desk System Administrator jobs? Cities near Springfield, MA with the most Help Desk System Administrator job openings:
Help Desk System Administrator jobs near you
Infographic showing various Help Desk System Administrator job openings in Springfield, MA as of June 2026, with employment types broken down into 69% Full Time, and 31% Part Time. Highlights an 94% In-person, and 6% Hybrid job distribution, with an average salary of $55,726 per year, or $26.8 per hour.
Sr. System Administrator- Will sponsor a clearance!

Sr. System Administrator- Will sponsor a clearance!

Raytheon Technologies

Spencer, MA • On-site

$88K - $120K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 4 days ago

Job description

Date Posted:
2026-06-11
Country:
United States of America
Location:
US-MA-WOBURN-WB1 ~ 235 Presidential Way ~ SPENCER BLDG
Position Role Type:
Onsite
U.S. Citizen, U.S. Person, or Immigration Status Requirements:
Active and transferable U.S. government issued security clearance is required prior to start date. U.S. citizenship is required, as only U.S. citizens are eligible for a security clearance
Security Clearance Type:
DoD Clearance: Secret
Security Clearance Status:
Ability to obtain INTERIM U.S. government issued security clearance is required prior to start date
At RTX, the world largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world's most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world.
Raytheon brings the strength of more than 100 years of experience and renowned engineering expertise to meet the needs of today's mission and stay ahead of tomorrow's threat. We deliver solutions that help our nation and allies defend freedoms and deter aggression, creating a safer, more secure world. Join us and help shape the future of aerospace and defense.
This Senior System Administrator role is based in Woburn, MA, and is internally known as Senior Analyst, Information Workplace Services (P2). Our Senior System Administrators are IT/DT professionals who will collaborate and support exciting, critical programs with classified information system capabilities. Success in this role means you can develop, implement, and maintain secure, cost-efficient environments across various classified programs. Program teams rely on your collaboration and guidance to define computing requirements and create end-to-end solutions to solve complex IT infrastructure problems.
What You Will Do:
  • Provide IT systems administration in a heterogeneous Microsoft Windows and RedHat Enterprise Linux environment.
  • Work as a team member in a fast-paced technological environment. Use troubleshooting techniques to resolve technical problems of a moderate to high scope and complexity to include the integration of hardware and operating systems (OS).
  • Install and configure software applications requested by end users.
  • Work with Cybersecurity professionals to maintain security requirements.
  • Provide documentation and training on advanced IT processes and procedures and other tasks as assigned.
  • Must be able to obtain Department of Defense Directive (DoDD) 8140 / 8570 Certification requirements (CompTIA Security+ CE or equivalent certification) within 6 months of start date.
  • Systems are operational 24x7 and occasionally require work effort beyond standard work hours.
  • Travel required as business needs dictate to other US Domestic locations, up to 10% per year.
  • Full time 100% onsite position.
  • Must have a interim clearance to set a start date.

Qualifications You Must Have:
  • Typically requires a University Degree or equivalent experience and minimum 2 years of prior relevant experience
  • Experience administrating and supporting Windows 11 and Windows Server OSs
  • Must be able to obtain transferable U.S. government secret security clearance prior to start date. U.S. citizenship is required, as only U.S. citizens are eligible for a security clearance. Start date will be issued when interim clearance is obtain.

Qualifications We Prefer:
  • Experience serving as a technical SME or primary point of contact for patching, vulnerability remediation, or compliance initiatives.
  • Experience with Linux (RHEL 7,8,9,10)
  • Experience with VMware virtualization technologies, including ESXi, vCenter, VM lifecycle management, and host upgrades.
  • Experience with securing system configurations, system hardening, STIG/EVAL STIG implementation, vulnerability remediation, and compliance
  • Experience with PowerShell scripting
  • Hands-on experience with MECM/SCCM, PXE boot services, OS imaging, and automated software deployment frameworks.
  • Experience with enterprise Windows services, including Active Directory, Group Policy, and identity integration.
  • Familiarity with cybersecurity and compliance tooling, such as ACAS, SCAP, Splunk, STIG Viewer, and audit support processes.
  • Prior experience supporting DoD, defense, or highly regulated environments.

What We Offer
  • Our values drive our actions, behaviors, and performance with a vision for a safer, more connected world. At RTX we value: Safety, Trust, Respect, Accountability, Collaboration, and Innovation.

  • Relocation Eligibility - Yes if the applicant meets the company policy criteria.

Learn More & Apply Now!
As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote.
The salary range for this role is 68,900 USD - 131,100 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate's work experience, location, education/training, and key skills.
Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.
Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company's performance.
This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.
RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.
RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.
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