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Help Desk System Administrator Jobs in Springfield, MA

Hatfield Rally House

Front Desk Welcome Staff

Hatfield, MA · On-site

$14.25 - $18.25/hr

You'll help manage daily check-ins, answer inquiries, handle reservations, and support the overall ... Comfortable with computers, reservation systems, and payment processing * Strong communication and ...

TEKsystems

Infrastructure Engineer

Hartford, CT · Hybrid

$144K - $170K/yr

... storage, virtualization, and endpoint systems. 15% Administer and troubleshoot hybrid ... Help research and choose a new hypervisor now that Broadcom is changing things up. Logistics: In ...

Russian School of Mathematics

Office Administrator

Simsbury, CT · On-site

$18.25 - $25/hr

The primary responsibility of this position is to provide exceptional customer service, front desk ... Help with special projects as assigned and needed. Qualifications: * Highly organized and motivated ...

The Russian School of Math

Office Administrator

Simsbury, CT

$18.25 - $25/hr

The primary responsibility of this position is to provide exceptional customer service, front desk ... Help with special projects as assigned and needed. Qualifications: * Highly organized and motivated ...

BEST FITNESS

FRONT DESK ASSOCIATE

Springfield, MA

$15 - $16/hr

... helping you reach your goals every step of the way. What You'll Do: As a Part-time Front Desk ... Proficiency in computer systems and cash handling. Professionalism and attention to detail. Basic ...

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All JobsHelp Desk System Administrator JobsHelp Desk System Administrator Jobs in Springfield, MA

Help Desk System Administrator information

See Springfield, MA salary details

$34.4K

$55.7K

$76.2K

How much do help desk system administrator jobs pay per year?

As of Aug 16, 2026, the average yearly pay for help desk system administrator in Springfield, MA is $55,726.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,300.00 and $65,800.00 per year, depending on experience, location, and employer.

What are some common challenges faced by help desk system administrators, and how can they be managed effectively?

Help Desk System Administrators often face challenges such as managing a high volume of support requests, troubleshooting diverse technical issues under time pressure, and balancing routine maintenance with urgent problem resolution. Effective time management, strong communication skills, and the ability to prioritize tasks are essential for success in this role. Building a solid knowledge base, collaborating closely with other IT team members, and staying updated on system updates can also help streamline workflows and reduce recurring issues.

What is a help desk system administrator?

Help Desk System Administrators are IT professionals who provide technical support and manage computer systems within an organization. They assist users by troubleshooting hardware and software issues, resolving network problems, and maintaining system security. These administrators often serve as the first point of contact for technical concerns, ensuring that all IT-related requests are addressed efficiently. In addition to support, they may also handle system updates, backups, and user account management to keep operations running smoothly.

What are the key skills and qualifications needed to thrive as a help desk system administrator?

To thrive as a Help Desk System Administrator, you need a solid understanding of operating systems, network troubleshooting, and user support, often backed by a degree in IT or related field and relevant certifications like CompTIA A+ or Microsoft Certified Solutions Associate (MCSA). Familiarity with ticketing systems, remote desktop tools, and system monitoring software is typically expected. Strong communication, problem-solving ability, and patience are crucial soft skills for effectively assisting users and resolving technical issues. These skills ensure timely issue resolution, maintain system reliability, and contribute to positive user experiences within the organization.

What is the difference between Help Desk System Administrator vs Help Desk Technician?

AspectHelp Desk System AdministratorHelp Desk Technician
CertificationsCompTIA A+, Network+, Microsoft CertifiedCompTIA A+ or similar entry-level certifications
Work EnvironmentManage network systems, servers, and infrastructureAssist end-users with hardware/software issues
ResponsibilitiesMaintain and troubleshoot network/server systems, user accountsRespond to user tickets, resolve basic technical issues

The Help Desk System Administrator focuses on managing and maintaining network and server systems, requiring more advanced certifications and technical skills. In contrast, Help Desk Technicians primarily assist end-users with hardware and software problems, often with entry-level certifications. Both roles are essential in IT support but differ in scope and technical complexity.

What are popular job titles related to Help Desk System Administrator jobs in Springfield, MA?

For Help Desk System Administrator jobs in Springfield, MA, the most frequently searched job titles are:

What job categories do people searching Help Desk System Administrator jobs in Springfield, MA look for?

The top searched job categories for Help Desk System Administrator jobs in Springfield, MA are:

What cities near Springfield, MA are hiring for Help Desk System Administrator jobs?

Cities near Springfield, MA with the most Help Desk System Administrator job openings:

Help Desk System Administrator jobs near you
Infographic showing various Help Desk System Administrator job openings in Springfield, MA as of August 2026, with employment types broken down into 1% As Needed, 67% Full Time, 28% Part Time, and 4% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $55,726 per year, or $26.8 per hour.

Qlik Administrator

Cognizant Technology Solutions

Hartford, CT • On-site

$110K - $130K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 6 days ago

Cognizant rating

7.4

Company rating: 7.4 out of 10

Based on 85 frontline employees who took The Breakroom Quiz

52nd of 72 rated business consultants

Job description

"Please note, this role is not able to offer visa transfer or sponsorship now or in the future."
About the role
As a Qlik Administrator, you will make an impact by managing, optimizing, and securing enterprise Qlik environments that enable critical analytics, reporting, and business intelligence capabilities. You will be a valued member of the Data & Analytics team and work collaboratively with business stakeholders, data engineers, developers, architects, and infrastructure teams to deliver scalable and reliable reporting solutions that support business and insurance operations.
In this role, you will:
  • Administer and support Qlik Sense and QlikView environments, ensuring platform stability, security, availability, and optimal performance.
  • Monitor, troubleshoot, and optimize Qlik applications, system resources, reload schedules, and reporting workloads to maximize reliability and efficiency.
  • Manage platform security, user access, authentication, governance policies, and compliance requirements in accordance with enterprise standards.
  • Partner with business, analytics, and technology teams to deliver scalable reporting and data visualization solutions that meet evolving business needs.
  • Support platform upgrades, migrations, disaster recovery capabilities, and continuous improvement initiatives while resolving production issues and performance challenges.

Work model
We believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role's business requirements, this is a hybrid position requiring 3 days per week in a Cognizant or client office in Hartford, CT.
The working arrangements for this role are accurate as of the date of posting. This may change based on the project you're engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.
What you need to have to be considered
  • 8+ years of experience in Business Intelligence, Analytics Platforms, Data Warehousing, or related technologies.
  • 4+ years of hands-on experience administering Qlik Sense and/or QlikView environments.
  • Strong knowledge of Qlik architecture, security, governance, clustering, load balancing, and performance tuning.
  • Experience with Qlik Management Console (QMC), deployment management, upgrades, migrations, and platform administration.
  • Proficiency in SQL and familiarity with ETL processes, data warehousing concepts, and enterprise scheduling/orchestration tools.
  • Experience with Windows Server administration and automation/scripting, preferably PowerShell.
  • Strong troubleshooting, monitoring, incident management, and root cause analysis skills.
  • Excellent communication skills with the ability to collaborate effectively across technical and business teams.

These will help you stand out
  • Qlik Sense System Administrator Certification.
  • Qlik Sense Business Analyst Certification.
  • Qlik Data Integration Certification.
  • Experience supporting cloud-hosted analytics platforms in AWS, Azure, or Google Cloud Platform.
  • Property & Casualty (P&C) Insurance industry experience.
  • Snowflake, Oracle Database, cloud platform, or ITIL Foundation certifications.
  • Experience supporting large-scale enterprise reporting and analytics environments.

We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.
Salary and Other Compensation :
Applications will be accepted until September 1st, 2026.
The annual salary for this position is between $110,500 - $130,500 depending on experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
  • Medical/Dental/Vision/Life Insurance
  • Paid holidays plus Paid Time Off
  • 401(k) plan and contributions
  • Long-term/Short-term Disability
  • Paid Parental Leave
  • Employee Stock Purchase Plan

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
About Cognizant:
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization's unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.
Additional employment information
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] for roles based in the Americas or [email protected] for roles based in India.

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