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Help Desk Support Jobs in Forney, TX (NOW HIRING)

Diverge IT

Sr. Help Desk Technician

Plano, TX · On-site

$32 - $34/hr

Senior Help Desk Technician Job Type: Full-time Schedule: 8A-5P PST Monday - Friday Work Location ... We are committed to supporting your professional growth through continuous learning opportunities ...

DivergeIT

Sr. Help Desk Technician

Plano, TX · On-site

$32 - $34/hr

Senior Help Desk Technician Job Type: Full-time Schedule: 8A-5P PST Monday - Friday Work Location ... We are committed to supporting your professional growth through continuous learning opportunities ...

City of Mesquite

Help Desk Technician

Mesquite, TX · On-site

$19.84 - $23.15/hr

SUPERVISION General supervision is provided by the Senior PC Support Analyst. ESSENTIAL DUTIES AND ... Monitor helpdesk ticket queue. Serves as department payroll administrator. OTHER DUTIES AND ...

Maverick Power

Help Desk Specialist II

Garland, TX · On-site

The Help Desk Specialist II serves as a critical escalation point for our corporate and facility ... Minimum of 2 years of progressive experience in an IT Helpdesk, Desktop Support, or Technical ...

Maverick Power

Help Desk Specialist II

Garland, TX · On-site

The Help Desk Specialist II serves as a critical escalation point for our corporate and facility ... Minimum of 2 years of progressive experience in an IT Helpdesk, Desktop Support, or Technical ...

Ensign Services, Inc.

IT Help Desk

Dallas, TX · On-site

$20 - $22/hr

IT Help Desk - Wednesday - Sunday 10:00 AM - 6:30 PM CST Position Type: Full Time. Compensation ... ESI provides service and support to over 378 facilities in the long-term care continuum that employ ...

Ensign Services

IT Help Desk

Dallas, TX

$20 - $22/hr

IT Help Desk - Saturday - Wednesday 3:00 PM - 11:30 PM CST Position Type: Full Time. Compensation ... ESI provides service and support to over 378 facilities in the long-term care continuum that employ ...

Ensign Services, Inc.

IT Help Desk

Dallas, TX · On-site

$20 - $22/hr

IT Help Desk - Saturday - Wednesday 3:00 PM - 11:30 PM CST Position Type: Full Time. Compensation ... ESI provides service and support to over 378 facilities in the long-term care continuum that employ ...

Ensign Services

IT Help Desk

Dallas, TX

$20 - $22/hr

IT Help Desk - Wednesday - Sunday 10:00 AM - 6:30 PM CST Position Type: Full Time. Compensation ... ESI provides service and support to over 378 facilities in the long-term care continuum that employ ...

Zones

Help Desk Analyst L2

Dallas, TX

$33.65/hr

What you'll do as the Help Desk Analyst II The requirements listed below are representative of the ... Provide in-person support of user issues and escalations to the team as needed * Troubleshoot ...

TEKsystems

Service Desk Technician

Carrollton, TX

$24 - $25/hr

Skills Help desk support, Troubleshooting, Customer service, Windows 11, Office 365 Top Skills Details Help desk support,Troubleshooting,Customer service,Windows 11,Office 365 Additional Skills ...

TEKsystems

Service Desk Technician

Carrollton, TX

$24 - $25/hr

Skills Help desk support, Troubleshooting, Customer service, Windows 11, Office 365 Top Skills Details Help desk support,Troubleshooting,Customer service,Windows 11,Office 365 Additional Skills ...

Zones LLC.

Help Desk Analyst L2

Dallas, TX · On-site

$30 - $33.65/hr

What you'll do as the Help Desk Analyst II The requirements listed below are representative of the ... Provide in-person support of user issues and escalations to the team as needed * Troubleshoot ...

TEKsystems

Service Desk Technician

Carrollton, TX

$24 - $25/hr

Skills Help desk support, Troubleshooting, Customer service, Windows 11, Office 365 Top Skills Details Help desk support,Troubleshooting,Customer service,Windows 11,Office 365 Additional Skills ...

TEKsystems

Service Desk Technician

Carrollton, TX

$24 - $25/hr

Skills Help desk support, Troubleshooting, Customer service, Windows 11, Office 365 Top Skills Details Help desk support,Troubleshooting,Customer service,Windows 11,Office 365 Additional Skills ...

Zones LLC.

Help Desk Analyst L2

Dallas, TX

$30 - $33.65/wk

What you'll do as the Help Desk Analyst II The requirements listed below are representative of the ... Provide in-person support of user issues and escalations to the team as needed * Troubleshoot ...

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All JobsHelp Desk Support JobsHelp Desk Support Jobs in Forney, TX

Help Desk Support information

See Forney, TX salary details

$11

$20

$30

How much do help desk support jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for help desk support in Forney, TX is $20.86, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $23.37 per hour, depending on experience, location, and employer.

What is help desk support?

Help Desk Support professionals are IT specialists who provide technical assistance and support to users experiencing issues with computer systems, software, or hardware. They typically respond to inquiries via phone, email, or chat, and help troubleshoot and resolve technical problems. Their responsibilities may include diagnosing issues, guiding users through solutions, and escalating more complex problems to higher-level IT staff. Help Desk Support is essential for maintaining smooth technology operations in organizations and ensuring user satisfaction.

What are the most common challenges faced by help desk support professionals, and how can they effectively handle them?

Help Desk Support professionals often encounter challenges such as managing high volumes of support requests, troubleshooting unfamiliar technical issues, and communicating effectively with users of varying technical skill levels. To handle these challenges, it's important to prioritize tickets based on urgency, use available knowledge bases and documentation for problem-solving, and practice clear, patient communication. Developing strong organizational skills and a collaborative approach with IT colleagues also helps streamline issue resolution and enhances the overall support experience.

What are the key skills and qualifications needed to thrive as a help desk support specialist, and why are they important?

To thrive as a Help Desk Support specialist, you need a solid understanding of computer systems, troubleshooting techniques, and customer service, often supported by a relevant IT certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems, remote desktop software, and common operating systems is typically required. Strong communication, patience, and problem-solving abilities help you effectively address user issues and maintain positive interactions. These skills are crucial for resolving technical problems quickly, ensuring user satisfaction, and keeping organizational IT systems running smoothly.

What is the difference between Help Desk Support vs Technical Support Specialist?

AspectHelp Desk SupportTechnical Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+, Cisco CCNA
Work EnvironmentHelp desk, call centers, remote supportTechnical troubleshooting, remote or on-site
Employer & IndustryIT service providers, corporate IT departmentsHardware/software vendors, IT departments
Common Search/ComparisonHelp Desk Support vs Technical Support Specialist

Help Desk Support primarily handles initial user issues, providing basic troubleshooting via phone or remote access. Technical Support Specialists often handle more complex technical problems, including hardware and software troubleshooting. While both roles require similar certifications and work in IT environments, Technical Support Specialists typically deal with advanced technical issues and may require additional technical skills.

Is help desk support a good career?

Help desk support is a viable career option for those interested in IT and customer service, often requiring technical skills, problem-solving abilities, and certifications like CompTIA A+. It offers opportunities for entry-level employment, skill development, and advancement into roles such as network technician or systems administrator.

What qualifications do I need for help desk support?

Help desk support roles typically require a high school diploma or equivalent, with many employers preferring some college coursework or an associate degree in information technology or related fields. Strong communication skills, basic knowledge of computer hardware and software, and familiarity with ticketing systems are essential; certifications like CompTIA A+ can also enhance job prospects.

What are the most commonly searched types of Help Desk Support jobs in Forney, TX?

The most popular types of Help Desk Support jobs in Forney, TX are:

What are popular job titles related to Help Desk Support jobs in Forney, TX?

For Help Desk Support jobs in Forney, TX, the most frequently searched job titles are:

What job categories do people searching Help Desk Support jobs in Forney, TX look for?

The top searched job categories for Help Desk Support jobs in Forney, TX are:

What cities near Forney, TX are hiring for Help Desk Support jobs?

Cities near Forney, TX with the most Help Desk Support job openings:

Help Desk Support jobs near you
Infographic showing various Help Desk Support job openings in Forney, TX as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $43,380 per year, or $20.9 per hour.

Sr. Help Desk Technician

Diverge IT

Plano, TX • On-site

$32 - $34/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 19 days ago

Job description

About the job

Position: Senior Help Desk Technician

Job Type: Full-time

Schedule: 8A-5P PST Monday - Friday

Work Location: On-site Plano, Tx

Pay Range $32 - $34 per hour

About Us:

At DivergeIT, we're recognized for our innovative approach to IT consulting and managed services. We help organizations navigate digital transformation by delivering tailored technology strategies that drive business growth. We're seeking a highly skilled and motivated Senior Help Desk Technician to join our dynamic team and further our commitment to excellence.

Why Join DivergeIT?

At DivergeIT, we offer a collaborative and innovative work environment where your expertise will be valued, and your contributions will make a tangible impact. We are committed to supporting your professional growth through continuous learning opportunities and certifications.

Position Overview

The ideal candidate will be the senior escalation point for a team of technicians of varied skillsets and experience. These technicians provide remote support to clients who possess both Windows and Apple environments.

The ideal candidate must demonstrate current knowledge of Microsoft Windows 10/11, Office products, Microsoft 365 (Admin portal), Azure (Entra), Intune (Endpoint Manager), and MACs up to Catalina (v15). The Senior Technician must also be fully versed in the Office 365 suite of products to include Outlook, SharePoint, and Teams setup on both PCs, MACs and mobile devices.

You must have a solid foundation in troubleshooting Cloud-based network technologies across multiple client environments, user desktop issues concerning network connectivity, email, printers, and user account permissions.

Experience

  • 5+ years IT Technical Support in Windows and MAC Environments
  • 5+ years Microsoft Intune
  • 5+ years Microsoft 365
  • 5+ years Azure
  • Networking Support Experience
  • Troubleshoot and diagnosing root cause of issues

Certifications (within the past 5 years)

  • Windows MDAA - Modern Desktop Administrator Associate
  • Apple Certified Support Professional (ASCP)
  • Apple Certified Associate - Mac Integration Basics


Education

  • Bachelor's degree in information technology, Computer Science, or a related field is preferred.
  • A combination of education and experience will also be considered.

Benefits (Once Eligible):

  • 401(k) with matching once eligible
  • Medical, Dental, Vision and Life Insurance once eligible (ee contribution required)
  • Paid Time Off
  • Professional Development and Certification Reimbursement (with approval)

Join us at DivergeIT and become a part of a forward-thinking team that values your expertise and dedication. Your skills will help shape the future of our customers and your professional journey will continue to grow. Please submit your resume in pdf format for consideration