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Help Desk Support Jobs in Forney, TX (NOW HIRING)

ettain group

Help Desk

Irving, TX · On-site

$19.25 - $26/hr

For over a century,the non-profit has helped build the future leaders of this country by combining ... Duties: Answer phones, answer emails, provide basic technical support to council, such as ...

ettain group

Help Desk

Irving, TX · On-site

$19.25 - $26/hr

For over a century,the non-profit has helped build the future leaders of this country by combining ... Duties: Answer phones, answer emails, provide basic technical support to council, such as ...

Maverick Power

Help Desk Specialist II

Garland, TX

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Help Desk Specialist II serves as a critical escalation point for our corporate and facility ... Minimum of 2 years of progressive experience in an IT Helpdesk, Desktop Support, or Technical ...

Ensign Services

IT Help Desk

Dallas, TX · On-site

$20 - $22/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

IT Help Desk - Wednesday - Sunday 10:00 AM - 6:30 PM CST Position Type: Full Time. Compensation ... ESI provides service and support to over 378 facilities in the long-term care continuum that employ ...

Ensign Services

IT Help Desk

Dallas, TX

$20 - $22/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

IT Help Desk - Saturday - Wednesday 3:00 PM - 11:30 PM CST Position Type: Full Time. Compensation ... ESI provides service and support to over 378 facilities in the long-term care continuum that employ ...

Zones LLC.

Help Desk Analyst L2

Dallas, TX · On-site

$30 - $33.65/hr

  • Medical

What you'll do as the Help Desk Analyst II The requirements listed below are representative of the ... Provide in-person support of user issues and escalations to the team as needed * Troubleshoot ...

Zones LLC.

Help Desk Analyst L2

Dallas, TX

$30 - $33.65/wk

  • Medical

What you'll do as the Help Desk Analyst II The requirements listed below are representative of the ... Provide in-person support of user issues and escalations to the team as needed * Troubleshoot ...

Zones

Help Desk Analyst L2

Dallas, TX

$33.65/hr

  • Medical

What you'll do as the Help Desk Analyst II The requirements listed below are representative of the ... Provide in-person support of user issues and escalations to the team as needed * Troubleshoot ...

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All JobsHelp Desk Support JobsHelp Desk Support Jobs in Forney, TX

Help Desk Support information

See Forney, TX salary details

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How much do help desk support jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for help desk support in Forney, TX is $20.86, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $23.37 per hour, depending on experience, location, and employer.

What is help desk support?

Help Desk Support professionals are IT specialists who provide technical assistance and support to users experiencing issues with computer systems, software, or hardware. They typically respond to inquiries via phone, email, or chat, and help troubleshoot and resolve technical problems. Their responsibilities may include diagnosing issues, guiding users through solutions, and escalating more complex problems to higher-level IT staff. Help Desk Support is essential for maintaining smooth technology operations in organizations and ensuring user satisfaction.

Is help desk support a good career?

Help desk support is a viable career option for those interested in IT and customer service, offering opportunities to develop technical skills, troubleshoot hardware and software issues, and obtain certifications like CompTIA A+. The role often provides entry-level pathways into the IT field and can lead to advanced positions such as network administrator or systems analyst.

What are the most common challenges faced by help desk support professionals, and how can they effectively handle them?

Help Desk Support professionals often encounter challenges such as managing high volumes of support requests, troubleshooting unfamiliar technical issues, and communicating effectively with users of varying technical skill levels. To handle these challenges, it's important to prioritize tickets based on urgency, use available knowledge bases and documentation for problem-solving, and practice clear, patient communication. Developing strong organizational skills and a collaborative approach with IT colleagues also helps streamline issue resolution and enhances the overall support experience.

What is the difference between Help Desk Support vs Technical Support Specialist?

AspectHelp Desk SupportTechnical Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+, Cisco CCNA
Work EnvironmentHelp desk, call centers, remote supportTechnical troubleshooting, remote or on-site
Employer & IndustryIT service providers, corporate IT departmentsHardware/software vendors, IT departments
Common Search/ComparisonHelp Desk Support vs Technical Support Specialist

Help Desk Support primarily handles initial user issues, providing basic troubleshooting via phone or remote access. Technical Support Specialists often handle more complex technical problems, including hardware and software troubleshooting. While both roles require similar certifications and work in IT environments, Technical Support Specialists typically deal with advanced technical issues and may require additional technical skills.

What are the key skills and qualifications needed to thrive as a help desk support specialist, and why are they important?

To thrive as a Help Desk Support specialist, you need a solid understanding of computer systems, troubleshooting techniques, and customer service, often supported by a relevant IT certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems, remote desktop software, and common operating systems is typically required. Strong communication, patience, and problem-solving abilities help you effectively address user issues and maintain positive interactions. These skills are crucial for resolving technical problems quickly, ensuring user satisfaction, and keeping organizational IT systems running smoothly.

What qualifications do I need for help desk support?

Help desk support roles typically require a high school diploma or equivalent, with many employers preferring some post-secondary education or certifications in IT. Strong communication skills, basic knowledge of computer hardware and software, and familiarity with ticketing systems are important, and certifications like CompTIA A+ can enhance job prospects.
What are the most commonly searched types of Help Desk Support jobs in Forney, TX? The most popular types of Help Desk Support jobs in Forney, TX are:
What are popular job titles related to Help Desk Support jobs in Forney, TX? For Help Desk Support jobs in Forney, TX, the most frequently searched job titles are:
What job categories do people searching Help Desk Support jobs in Forney, TX look for? The top searched job categories for Help Desk Support jobs in Forney, TX are:
What cities near Forney, TX are hiring for Help Desk Support jobs? Cities near Forney, TX with the most Help Desk Support job openings:
Help Desk Support jobs near you
Infographic showing various Help Desk Support job openings in Forney, TX as of July 2026, with employment types broken down into 1% As Needed, 68% Full Time, 25% Part Time, 1% Temporary, 4% Contract, and 1% Nights. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $43,380 per year, or $20.9 per hour.

Help Desk Associate

Southeast Consulting Solutions, Inc.

Carrollton, TX • On-site

$17.75 - $24.25/hr

Other

Posted yesterday

New

Job description

We are seeking a skilled Help Desk Associate (Customer Service Level 1 Technician) to join our client's team. You will provide technical support and assistance to our internal users. This is a crucial role in ensuring the smooth operation of their IT systems and providing excellent customer service. Send resume's to eheatter@mastaffing.com

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