ZipRecruiter

Log In

1

Help Desk Support Jobs in Forney, TX (NOW HIRING)

Methodisthealthsystem

HELP DESK ANALYST

Dallas, TX

$20.25 - $27.75/hr

The Help Desk Analyst provides quality IS related technical support with a high degree of customer satisfaction in a timely manner to all MHS/MHC internal and external end users. Responds to ...

Methodist Health System

HELP DESK ANALYST

Dallas, TX · On-site

$20.25 - $27.75/hr

The Help Desk Analyst provides quality IS related technical support with a high degree of customer satisfaction in a timely manner to all MHS/MHC internal and external end users. Responds to ...

Community Options, Inc.

Help Desk Analyst

Dallas, TX · On-site

$50K/yr

Provide prompt, courteous support company wide, in person or via phone or email * Attend meetings as IT Support when directed by Help Desk Manager for assistance with conference room equipment

Community Options, Inc.

Help Desk Analyst

Dallas, TX · On-site

$50K/yr

Provide prompt, courteous support company wide, in person or via phone or email * Attend meetings as IT Support when directed by Help Desk Manager for assistance with conference room equipment

Community Options, Inc.

Help Desk Analyst

Dallas, TX · On-site

$50K/yr

Provide prompt, courteous support company wide, in person or via phone or email * Attend meetings as IT Support when directed by Help Desk Manager for assistance with conference room equipment

DYCK-O'NEAL, INC

Office Assistant & Help Desk

Dallas, TX · On-site

$16.75 - $21.75/hr

This role supports managers and team members by handling correspondence, document preparation ... Provide basic first-level technical and help desk support to employees and coordinate more complex ...

Bear Technologies

Help Desk Technician

Plano, TX · On-site

$19.25 - $26/hr

The Help Desk Technician handles advanced technical issues that require deeper investigation and ... Escalate complex issues to Tier 2 support or relevant departments as needed. * Contribute to ...

Bear Technologies

Help Desk Technician

Plano, TX · On-site

$19.25 - $26/hr

The Help Desk Technician handles advanced technical issues that require deeper investigation and ... Escalate complex issues to Tier 2 support or relevant departments as needed. * Contribute to ...

Interlink Technology, Inc.

Be Seen First

Level 1 Help Desk Engineer - Remote

Dallas, TX · Remote

$20 - $23/hr

Support printers, scanners, monitors, docks, and other peripherals remotely * Troubleshoot VPN ... 2 years of help desk, desktop support, MSP, or similar IT support experience preferred

ettain group

Help Desk

Irving, TX · On-site

$19.25 - $26/hr

For over a century,the non-profit has helped build the future leaders of this country by combining ... Duties: Answer phones, answer emails, provide basic technical support to council, such as ...

ettain group

Help Desk

Irving, TX · On-site

$19.25 - $26/hr

For over a century,the non-profit has helped build the future leaders of this country by combining ... Duties: Answer phones, answer emails, provide basic technical support to council, such as ...

Balfour Beatty

Help Desk Analyst

Dallas, TX · On-site

$20.25 - $27.75/hr

Summary Balfour Beatty is seeking a Help Desk Analyst to join our information technology team in ... Provide first-level technical support to employees via phone, email, chat, and ticketing systems.

Motion Recruitment

D&T Help Desk Analyst

Richardson, TX · On-site

$18.50 - $25.25/hr

Monday - Friday * 7:00 AM - 4:00 PM CST Position Overview The D&T Help Desk Analyst provides first-level technical support by assisting users with software, login, email, Office 365, mobile device ...

New

Diverge IT

Sr. Help Desk Technician

Plano, TX · On-site

$32 - $34/hr

Senior Help Desk Technician Job Type: Full-time Schedule: 8A-5P PST Monday - Friday Work Location ... We are committed to supporting your professional growth through continuous learning opportunities ...

previous pagenext page

Showing results 21-40

All JobsHelp Desk Support JobsHelp Desk Support Jobs in Forney, TX

Help Desk Support information

See Forney, TX salary details

$11

$20

$30

How much do help desk support jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for help desk support in Forney, TX is $20.86, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $23.37 per hour, depending on experience, location, and employer.

What is help desk support?

Help Desk Support professionals are IT specialists who provide technical assistance and support to users experiencing issues with computer systems, software, or hardware. They typically respond to inquiries via phone, email, or chat, and help troubleshoot and resolve technical problems. Their responsibilities may include diagnosing issues, guiding users through solutions, and escalating more complex problems to higher-level IT staff. Help Desk Support is essential for maintaining smooth technology operations in organizations and ensuring user satisfaction.

What are the most common challenges faced by help desk support professionals, and how can they effectively handle them?

Help Desk Support professionals often encounter challenges such as managing high volumes of support requests, troubleshooting unfamiliar technical issues, and communicating effectively with users of varying technical skill levels. To handle these challenges, it's important to prioritize tickets based on urgency, use available knowledge bases and documentation for problem-solving, and practice clear, patient communication. Developing strong organizational skills and a collaborative approach with IT colleagues also helps streamline issue resolution and enhances the overall support experience.

What are the key skills and qualifications needed to thrive as a help desk support specialist, and why are they important?

To thrive as a Help Desk Support specialist, you need a solid understanding of computer systems, troubleshooting techniques, and customer service, often supported by a relevant IT certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems, remote desktop software, and common operating systems is typically required. Strong communication, patience, and problem-solving abilities help you effectively address user issues and maintain positive interactions. These skills are crucial for resolving technical problems quickly, ensuring user satisfaction, and keeping organizational IT systems running smoothly.

What is the difference between Help Desk Support vs Technical Support Specialist?

AspectHelp Desk SupportTechnical Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+, Cisco CCNA
Work EnvironmentHelp desk, call centers, remote supportTechnical troubleshooting, remote or on-site
Employer & IndustryIT service providers, corporate IT departmentsHardware/software vendors, IT departments
Common Search/ComparisonHelp Desk Support vs Technical Support Specialist

Help Desk Support primarily handles initial user issues, providing basic troubleshooting via phone or remote access. Technical Support Specialists often handle more complex technical problems, including hardware and software troubleshooting. While both roles require similar certifications and work in IT environments, Technical Support Specialists typically deal with advanced technical issues and may require additional technical skills.

Is help desk support a good career?

Help desk support is a viable career option for those interested in IT and customer service, often requiring technical skills, problem-solving abilities, and certifications like CompTIA A+. It offers opportunities for entry-level employment, skill development, and advancement into roles such as network technician or systems administrator.

What qualifications do I need for help desk support?

Help desk support roles typically require a high school diploma or equivalent, with many employers preferring some college coursework or an associate degree in information technology or related fields. Strong communication skills, basic knowledge of computer hardware and software, and familiarity with ticketing systems are essential; certifications like CompTIA A+ can also enhance job prospects.

What are the most commonly searched types of Help Desk Support jobs in Forney, TX?

The most popular types of Help Desk Support jobs in Forney, TX are:

What are popular job titles related to Help Desk Support jobs in Forney, TX?

For Help Desk Support jobs in Forney, TX, the most frequently searched job titles are:

What job categories do people searching Help Desk Support jobs in Forney, TX look for?

The top searched job categories for Help Desk Support jobs in Forney, TX are:

What cities near Forney, TX are hiring for Help Desk Support jobs?

Cities near Forney, TX with the most Help Desk Support job openings:

Help Desk Support jobs near you
Infographic showing various Help Desk Support job openings in Forney, TX as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $43,380 per year, or $20.9 per hour.

Tier 1, IT Help Desk Support

Centre Technologies

Dallas, TX • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 10 days ago

Job description

We are excited to announce we are expanding and looking to grow our team with a new Tier 1, Help Desk Support Technician!
Our Company Culture:
Our diverse workforce allows Centre to develop and leverage knowledge, skills, and experiences that impact our overall success. Within our collaborative environment, our team of consultants work to identify innovative solutions for our clients. Together, we guide our clients through the process of selecting, deploying, and managing IT solutions tailored to their specific business needs.
Centre Company Benefits:
  • Hybrid Work Options, Paid Time Off, and Paid Holidays
  • Medical, Dental, Vision, and 401(k) with employer match contributions
  • Stability to grow alongside hard-workers in a collaborative environment with opportunities to grow professionally

Position Summary
The primary role for this position would be focused on implementing and supporting various IT Infrastructure technologies as mentioned below with an emphasis on matter resolution, on-boarding of new clients, racking, cabling, installation and removal of hardware, verbose documentation of projects or tasks and other duties as assigned.
Essential Duties and Responsibilities
  • Problem management and escalation of issues in a timely manner
  • Prioritization of tasks and meeting of deadlines, excellent time management skills
  • Excellent troubleshooting and assessment skills
  • Excellent written/verbal communication skills
  • Must be a team player with outstanding customer service skills
  • Entry of time sheets, expense reports and documentation on or before deadline
  • Keep up-to-date on market trends, theory and new ways of doing things; embrace change
  • Assist with change-management activities
  • Prepare and deliver complete and concise documentation for all projects
  • Present progress reports to immediate supervisor and or Project Manager (if so assigned)
  • Help turn business problems into technical solutions
  • Manage deployment of equipment in compliance with established technology policies.
  • Participate in after-hours on-call schedule serving as initial level of escalation for compute, storage, backup, automation and virtualization issues.
Education/Experience/Certifications
  • 2+ years experience in IT related study or field.
  • Must possess basic knowledge and experience with:
  • Windows 7/8/10
  • Microsoft Office suite
  • Microsoft Windows Administration tools (AD Users and Computers, DHCP, DNS, Group Policy, Sites and Services, etc.)
  • Understanding of basic network concepts
  • Understanding of application, desktop, and server virtualization
  • Understanding of Desktop Deployment / Imaging
  • Bachelor's Degree a plus
Desired Experience/Certifications
  • Certifications
    • CompTIA A+ Certification a plus
    • MDAA, MCSA
  • Windows Server 2008/ 2012/ 2016
  • Microsoft Office 365 Admin portal
  • Understanding of File Permissions (NTFS & Sharing)
  • High School Degree required
  • Associate's Degree or higher preferred
Work Environment and Physical Demands
  • Work primarily in a climate-controlled environment with minimal safety/health hazard potential.
  • Occasional lifting (up to 50 pounds and occasionally lift and/or move up to 50 pounds) may be required
  • Reasonable accommodations can be made to enable individuals with disabilities/injuries to perform the essential functions of this role.
  • The noise level in the work environment is moderate.
  • Local travel ocassionally required

Apply