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Help Desk Support Jobs in Cleveland, TX (NOW HIRING)

TransCore

IT Help Desk Specialist

Houston, TX · On-site

Customer Support Full-Time On-site Houston, TX 77043, USA Description TransCore (TRN), a subsidiary of ST Engineering, is seeking three full-time IT Help Desk Specialists to join our team in Houston ...

Populous

Help Desk Administrator

Houston, TX · On-site

We are seeking a Help Desk Administrator with 1-2 years of experience to provide technical support to ensure users receive timely, accurate resolution of hardware, software and system issues. Our ...

Populous

Help Desk Administrator

Houston, TX

We are seeking a Help Desk Administrator with 1-2 years of experience to provide technical support to ensure users receive timely, accurate resolution of hardware, software and system issues. Our ...

Targa

Service Desk Support

Houston, TX · On-site

Minimum of 3+ years of related IT support or service desk experience. * Strong analytical, troubleshooting, and problem-solving skills with attention to detail. * Broad knowledge of end-user ...

Targa Resources

Service Desk Support

Houston, TX · On-site

Minimum of 3+ years of related IT support or service desk experience. * Strong analytical, troubleshooting, and problem-solving skills with attention to detail. * Broad knowledge of end-user ...

Targa

Service Desk Support

Houston, TX

Minimum of 3+ years of related IT support or service desk experience. * Strong analytical, troubleshooting, and problem-solving skills with attention to detail. * Broad knowledge of end-user ...

JConnect Infotech

IT HELP DESK

Houston, TX · On-site

As a Tech Support Analyst, you would work as a part of a dynamic team involved with hardware ... ITIL Service Desk, ITSM Hardware Deploy and Maintenance Troubleshoot Driving license and own ...

Ecom Industries

Help Desk/Desktop Support

Houston, TX · On-site

Single point of contact for all inbound support requests * Initial triage of issue tickets and escalation to appropriate vendors Manage device inventory * Track shipments to remote offices (homes or ...

AMSYS Talent

Helpdesk Technician

Houston, TX · On-site

$19 - $25.75/hr

Help Desk Technician Position Summary We are seeking a dependable and customer-focused Help Desk Technician to provide Level 1 technical support to end users in a mixed-device environment. This role ...

PSA BDP

IT Service Desk Support

Houston, TX · On-site

Job Title IT Service Desk Support Education Associate Degree Location Houston - Houston, TX 77032 US (Primary) Career Level Experienced (Non-Manager) Category Information Technology Job Type ...

PSA BDP

IT Service Desk Support

Houston, TX · On-site

Job Title IT Service Desk Support Education Associate Degree Location Houston - Houston, TX 77032 US (Primary) Career Level Experienced (Non-Manager) Category Information Technology Job Type ...

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All JobsHelp Desk Support JobsHelp Desk Support Jobs in Cleveland, TX

Help Desk Support information

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How much do help desk support jobs pay per hour?

As of May 28, 2026, the average hourly pay for help desk support in Cleveland, TX is $20.91, according to ZipRecruiter salary data. Most workers in this role earn between $17.36 and $23.46 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Help Desk Support specialist, and why are they important?

To thrive as a Help Desk Support specialist, you need a solid understanding of computer systems, troubleshooting techniques, and customer service, often supported by a relevant IT certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems, remote desktop software, and common operating systems is typically required. Strong communication, patience, and problem-solving abilities help you effectively address user issues and maintain positive interactions. These skills are crucial for resolving technical problems quickly, ensuring user satisfaction, and keeping organizational IT systems running smoothly.

What are the most common challenges faced by Help Desk Support professionals, and how can they effectively handle them?

Help Desk Support professionals often encounter challenges such as managing high volumes of support requests, troubleshooting unfamiliar technical issues, and communicating effectively with users of varying technical skill levels. To handle these challenges, it's important to prioritize tickets based on urgency, use available knowledge bases and documentation for problem-solving, and practice clear, patient communication. Developing strong organizational skills and a collaborative approach with IT colleagues also helps streamline issue resolution and enhances the overall support experience.

What are Help Desk Support professionals?

Help Desk Support professionals are IT specialists who provide technical assistance and support to users experiencing issues with computer systems, software, or hardware. They typically respond to inquiries via phone, email, or chat, and help troubleshoot and resolve technical problems. Their responsibilities may include diagnosing issues, guiding users through solutions, and escalating more complex problems to higher-level IT staff. Help Desk Support is essential for maintaining smooth technology operations in organizations and ensuring user satisfaction.

What is the difference between Help Desk Support vs Technical Support Specialist?

AspectHelp Desk SupportTechnical Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+, Cisco CCNA
Work EnvironmentHelp desk, call centers, remote supportTechnical troubleshooting, remote or on-site
Employer & IndustryIT service providers, corporate IT departmentsHardware/software vendors, IT departments
Common Search/ComparisonHelp Desk Support vs Technical Support Specialist

Help Desk Support primarily handles initial user issues, providing basic troubleshooting via phone or remote access. Technical Support Specialists often handle more complex technical problems, including hardware and software troubleshooting. While both roles require similar certifications and work in IT environments, Technical Support Specialists typically deal with advanced technical issues and may require additional technical skills.

What are popular job titles related to Help Desk Support jobs in Cleveland, TX? For Help Desk Support jobs in Cleveland, TX, the most frequently searched job titles are:
What job categories do people searching Help Desk Support jobs in Cleveland, TX look for? The top searched job categories for Help Desk Support jobs in Cleveland, TX are:
What cities near Cleveland, TX are hiring for Help Desk Support jobs? Cities near Cleveland, TX with the most Help Desk Support job openings:
Help Desk Support jobs near you
Infographic showing various Help Desk Support job openings in Cleveland, TX as of May 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $43,483 per year, or $20.9 per hour.
IT Help Desk Specialist

IT Help Desk Specialist

TransCore

Houston, TX • On-site

Other

This job post has expired today. Applications are no longer accepted.

TransCore rating

6.3

Company rating: 6.3 out of 10

Based on 25 frontline employees who took The Breakroom Quiz

118th of 137 rated electronics manufacturers

Job description

IT Help Desk Specialist

Job Category: Customer Support

Full-Time

On-site

Houston, TX 77043, USA

Description

TransCore (TRN), a subsidiary of ST Engineering, is seeking three full-time IT Help Desk Specialists to join our team in Houston, Texas.

Summary: These positions provide exceptional phone and email support to our customers experiencing software or hardware-related issues within our industry-leading products. Responsibilities include 24hr/7/365 day monitoring and analysis of production systems, dispatch and coordination of field service technicians, research and documentation of identified or reported issues, and professionally written and/or verbal communication with customers (both internal and external).

Essential Duties and Responsibilities Other duties may be assigned.

  • Provide technical support regarding our products to our customers experiencing usage or performance-based issues
  • Monitor email and phone communication (both internal and external) in order to promptly and properly acknowledge and address reported issues with hardware, software, networking, and other computer-related technologies.
  • Handle problem recognition, research, isolation, resolution and follow-up for issues that arise, properly document and escalate more complex problems to supervisor or technical staff as needed.
  • Log and track calls and maintain history records and related problem documentation.
  • Attention to detail both in communications and monitoring requirements for production systems.
  • Maintain an exceptional level of service and adhere to contractual customer performance requirement.
  • Collaborate with development, deployment, and field support teams to insure proper issue resolution and customer service.

Requirements and Qualifications:

  • Typically requires a minimum of 2 to 3 years of helpdesk support, or equivalent.
  • Associate's degree in computer science or related discipline and/or comparable work experience
  • Strong understanding of help desk support principles including documentation and issue ownership
  • Working knowledge of Windows Operating Systems and Microsoft Office applications
  • Excellent customer service skills with a focus on call control, attention to detail, and methodical troubleshooting
  • Strong analytical skills and reasoning ability to identified solutions to technical issues
  • Ability to effectively communicate technical information to both customers and management in written and verbal form.
  • Ability to independently manage your time and handle multiple tasks.
  • Flexibility to work extra hours as required.

Preferred:

  • A+ Certified
  • Jira
  • Familiarity with the tolling industry

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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