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Entry Level Help Desk Jobs in Cleveland, TX (NOW HIRING)

Centre Technologies

IT Contact Center Rep I

Houston, TX · On-site

$17 - $22/hr

First Contact Technician, Help Desk Support Our diverse workforce allows Centre to develop and ... This is an excellent entry-level opportunity for someone who enjoys helping people, has a passion ...

Nova 401

Entry Level Associate Account Manager

Houston, TX · On-site

$55K - $60K/yr

Help desk experience a plus * Committed to lifelong learning and coachable Salary and benefits: * Base Salary $55,000 - $60,000 * Salaried, non-exempt position * Medical, dental, disability, and life ...

TWST Events

Customer Support Specialist

Houston, TX · On-site

$20 - $25/hr

This entry level role will own the intake, triage, classification, and routing of all inbound ... SaaS support, help desk, events, retail, or hospitality backgrounds are all relevant)

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Entry Level Help Desk information

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How much do entry level help desk jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for entry level help desk in Cleveland, TX is $20.91, according to ZipRecruiter salary data. Most workers in this role earn between $17.36 and $23.46 per hour, depending on experience, location, and employer.

What is an entry level help desk job?

Entry level help desk jobs are positions where individuals provide technical support and troubleshooting assistance to users experiencing issues with computer systems, software, or hardware. These roles often involve answering calls, responding to emails or tickets, and guiding users through solutions for common IT problems. Entry level help desk technicians typically handle basic issues, escalate more complex problems to higher-level support, and may assist with setting up new equipment or accounts. This position is a common starting point for a career in IT, offering opportunities to develop technical and customer service skills.

What are the key skills and qualifications needed to thrive as an entry level help desk professional?

To thrive as an Entry Level Help Desk professional, you need a basic understanding of computer systems, troubleshooting methods, and customer service principles, often supported by a high school diploma or associate degree. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and manage technical issues under pressure. These skills and qualities ensure timely and accurate support, contributing to overall user satisfaction and smooth IT operations.

What are some common challenges faced by entry level help desk professionals, and how can they overcome them?

Entry-level help desk professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating solutions clearly to non-technical users. To overcome these, it's important to develop strong time management skills, continuously expand technical knowledge through training and hands-on experience, and practice effective communication. Collaborating with more experienced team members and actively seeking feedback can also help build both confidence and competence in the role.

What is the difference between Entry Level Help Desk vs Technical Support Specialist?

AspectEntry Level Help DeskTechnical Support Specialist
Required CredentialsHigh school diploma or equivalent; some certifications like CompTIA A+ beneficialSimilar; often requires CompTIA A+ or Network+ certifications
Work EnvironmentHelp desk or call center, primarily remote or on-siteTechnical support teams, on-site or remote, often more specialized
Employer & Industry UsageIT departments, MSPs, tech companiesIT service providers, tech companies, corporate IT teams
Common Search & ComparisonYesYes

Entry Level Help Desk and Technical Support Specialist roles share similar credentials, work environments, and industry usage. The main difference lies in the scope: Help Desk roles typically handle general user issues, while Technical Support Specialists often deal with more technical or specialized problems. Both positions serve as entry points into IT support careers, with overlapping skills and certifications.

How to get started in entry level help desk?

To start an entry-level help desk position, develop basic technical skills such as troubleshooting hardware and software issues, and gain familiarity with common tools like ticketing systems and remote support software. Obtain relevant certifications like CompTIA A+ to demonstrate foundational knowledge, and consider gaining experience through internships or volunteering to build customer service and technical skills.

What are popular job titles related to Entry Level Help Desk jobs in Cleveland, TX?

For Entry Level Help Desk jobs in Cleveland, TX, the most frequently searched job titles are:

What job categories do people searching Entry Level Help Desk jobs in Cleveland, TX look for?

The top searched job categories for Entry Level Help Desk jobs in Cleveland, TX are:

What cities near Cleveland, TX are hiring for Entry Level Help Desk jobs?

Cities near Cleveland, TX with the most Entry Level Help Desk job openings:

Entry Level Help Desk jobs near you
Infographic showing various Entry Level Help Desk job openings in Cleveland, TX as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 25% Part Time, and 5% Contract. Highlights an 84% Physical, 1% Hybrid, and 15% Remote job distribution, with an average salary of $43,483 per year, or $20.9 per hour.

IT Contact Center Rep I

Houston, TX • On-site

Centre Technologies
IT Services • 51 - 200 employees
Learn more about Centre Technologiesexternal

$17 - $22/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 5 days ago

Job description

First Contact Technician, Help Desk Support

Our diverse workforce allows Centre to develop and leverage knowledge, skills, and experiences that impact our overall success. Within our collaborative environment, our team of consultants work to identify innovative solutions for our clients. Together, we guide our clients through the process of selecting, deploying, and managing IT solutions tailored to their specific business needs. Centre Company Benefits:

  • Hybrid Work Options, Paid Time Off, and Paid Holidays
  • Medical, Dental, Vision, and 401(k) with employer match contributions
  • Stability to grow alongside hard-workers in a collaborative environment with opportunities to grow professionally

Position Summary The First Contact Team (FCT) Technician serves as the first point of contact for customers seeking technical assistance and support. This role is responsible for answering inbound customer calls, gathering relevant information, documenting issues accurately, and creating service tickets within the ticketing system. The FCT Technician plays a critical role in delivering exceptional customer experience while ensuring requests are routed efficiently to the appropriate support resources. This is an excellent entry-level opportunity for someone who enjoys helping people, has a passion for technology, and is interested in building a long-term career in Information Technology. Successful team members will gain exposure to IT operations, customer support processes, troubleshooting techniques, and service delivery best practices that can prepare them for future technical support roles.

  • Answer inbound customer calls in a professional, friendly, and customer-focused manner.
  • Create a positive first impression for every customer interaction
  • Effectively manage high call volumes while maintaining service quality standards.
  • Route calls appropriately based on established procedures.
  • Gather relevant information by asking thoughtful follow-up questions.
  • Accurately document customer issues, requests, symptoms, and business impact.
  • Create and categorize tickets within the ticketing system.
  • Ensure ticket notes are detailed, professional, and complete.
  • Follow established service desk procedures and documentation standards.
  • Participate in training, coaching, and quality improvement initiatives.

Education/Experience/Certifications

Required

  • High school diploma or equivalent.
  • Strong verbal and written communication skills.
  • Excellent customer service and interpersonal skills.
  • Professional phone presence and communication style.
  • Strong attention to detail and organizational skills.
  • Basic understanding of computer hardware, software, and common technology concepts.
  • Wants to build a career in Information Technology.
  • Ability to work in a fast-paced environment and manage multiple priorities.
  • Ability to type and document information accurately while speaking with customers.

Preferred

  • Previous customer service, call center, reception, hospitality, or service desk experience.
  • Familiarity with ticketing systems, CRMs, or PSA platforms.
  • Associate degree, technical certification, or coursework in Information Technology.

Work Environment and Physical Demands

  • Work primarily in a climate-controlled environment with minimal safety/health hazard potential.
  • Occasional lifting (up to 50 pounds and occasionally lift and/or move up to 50 pounds) may be required
  • Reasonable accommodations can be made to enable individuals with disabilities/injuries to perform the essential functions of this role.
  • The noise level in the work environment is moderate.
  • Local travel occasionally required

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