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Help Desk Support Jobs in Angleton, TX (NOW HIRING)

Star Pipe Products

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IT Help Desk Support Tier 1

Houston, TX · On-site

$45K/yr

Receives and accurately records IT support requests in a ticketing system. Quickly identifies tickets that need escalation and routes escalated tickets to the appropriate technician. Updates the ...

Viridien

Service Desk Support Specialist

Houston, TX · Hybrid

The Service Desk Support Specialist is responsible for providing Tier 2 technical support across ... 2 helpdesk, technical support, or junior systems administration roles * Strong experience ...

3M HEALTHCARE

HMIS Help Desk Rep I

Houston, TX · On-site

$16.75 - $21.50/hr

Provides initial point of contact to end users support of SCI's proprietary industry applications. Applies professional customer service and technical skills to resolve user inquiries. Communicates ...

3M HEALTHCARE

HMIS Help Desk Specialist I

Houston, TX · On-site

3M HEALTHCARE in Houston, TX seeks an associate to provide initial point of contact for end users support of SCI's proprietary industry applications. You will resolve user inquiries by phone, email ...

3M HEALTHCARE

HMIS Help Desk Rep I

Houston, TX · On-site

$16.75 - $21.50/hr

Provides initial point of contact to end users support of SCI's proprietary industry applications. Applies professional customer service and technical skills to resolve user inquiries. Communicates ...

3M HEALTHCARE

HMIS Help Desk Specialist I

Houston, TX · On-site

3M HEALTHCARE in Houston, TX seeks an associate to provide initial point of contact for end users support of SCI's proprietary industry applications. You will resolve user inquiries by phone, email ...

Stewart

End User Support Specialist II

Houston, TX

Typically resolves issues referred by help desk support * Follows standard procedures and guidelines * Understands how assigned duties relate to others within the team and how the team integrates ...

Stewart

End User Support Specialist II

Houston, TX · On-site

Typically resolves issues referred by help desk support * Follows standard procedures and guidelines * Understands how assigned duties relate to others within the team and how the team integrates ...

Dexter Technologies

Service Desk Analyst

Houston, TX · On-site

$19.50 - $26.75/hr

The Service Desk Analyst will provide technical support and play a key role in maintaining our in-house technology infrastructure, spanning computer systems, mobile devices, and peripherals. This ...

Dexter Technologies

Service Desk Analyst

Houston, TX · On-site

$19.50 - $26.75/hr

The Service Desk Analyst will provide technical support and play a key role in maintaining our in-house technology infrastructure, spanning computer systems, mobile devices, and peripherals. This ...

McCorvey Sheet Metal

Helpdesk Analyst

Houston, TX · On-site

$19.50 - $26.75/hr

Working experience related to customer support for computer systems * Previous help desk and / or customer service desk experience preferred * Working experience related to computer systems ...

Vitol

Desk Apps Developer

Houston, TX

$16.25 - $20.75/hr

Collaborate directly with business support and accounting teams to build and support market-focused ... Help upskill the desk regarding coding best-practices and ensure mission-critical scripts are ...

Vitol

Desk Apps Developer

Houston, TX · On-site

$16.25 - $20.75/hr

Collaborate directly with business support and accounting teams to build and support market-focused ... Help upskill the desk regarding coding best-practices and ensure mission-critical scripts are ...

Vitol

Desk Apps Developer

Houston, TX · On-site

$16.25 - $20.75/hr

Collaborate directly with business support and accounting teams to build and support market-focused ... Help upskill the desk regarding coding best-practices and ensure mission-critical scripts are ...

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All JobsHelp Desk Support JobsHelp Desk Support Jobs in Angleton, TX

Help Desk Support information

See Angleton, TX salary details

$10

$19

$28

How much do help desk support jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for help desk support in Angleton, TX is $19.16, according to ZipRecruiter salary data. Most workers in this role earn between $15.91 and $21.49 per hour, depending on experience, location, and employer.

What is help desk support?

Help Desk Support professionals are IT specialists who provide technical assistance and support to users experiencing issues with computer systems, software, or hardware. They typically respond to inquiries via phone, email, or chat, and help troubleshoot and resolve technical problems. Their responsibilities may include diagnosing issues, guiding users through solutions, and escalating more complex problems to higher-level IT staff. Help Desk Support is essential for maintaining smooth technology operations in organizations and ensuring user satisfaction.

Is help desk support a good career?

Help desk support is a viable career option for those interested in IT and customer service, offering opportunities to develop technical skills, troubleshoot hardware and software issues, and obtain certifications like CompTIA A+. The role often provides entry-level pathways into the IT field and can lead to advanced positions such as network administrator or systems analyst.

What are the most common challenges faced by help desk support professionals, and how can they effectively handle them?

Help Desk Support professionals often encounter challenges such as managing high volumes of support requests, troubleshooting unfamiliar technical issues, and communicating effectively with users of varying technical skill levels. To handle these challenges, it's important to prioritize tickets based on urgency, use available knowledge bases and documentation for problem-solving, and practice clear, patient communication. Developing strong organizational skills and a collaborative approach with IT colleagues also helps streamline issue resolution and enhances the overall support experience.

What is the difference between Help Desk Support vs Technical Support Specialist?

AspectHelp Desk SupportTechnical Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+, Cisco CCNA
Work EnvironmentHelp desk, call centers, remote supportTechnical troubleshooting, remote or on-site
Employer & IndustryIT service providers, corporate IT departmentsHardware/software vendors, IT departments
Common Search/ComparisonHelp Desk Support vs Technical Support Specialist

Help Desk Support primarily handles initial user issues, providing basic troubleshooting via phone or remote access. Technical Support Specialists often handle more complex technical problems, including hardware and software troubleshooting. While both roles require similar certifications and work in IT environments, Technical Support Specialists typically deal with advanced technical issues and may require additional technical skills.

What are the key skills and qualifications needed to thrive as a help desk support specialist, and why are they important?

To thrive as a Help Desk Support specialist, you need a solid understanding of computer systems, troubleshooting techniques, and customer service, often supported by a relevant IT certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems, remote desktop software, and common operating systems is typically required. Strong communication, patience, and problem-solving abilities help you effectively address user issues and maintain positive interactions. These skills are crucial for resolving technical problems quickly, ensuring user satisfaction, and keeping organizational IT systems running smoothly.

What qualifications do I need for help desk support?

Help desk support roles typically require a high school diploma or equivalent, with many employers preferring some post-secondary education or certifications in IT. Strong communication skills, basic knowledge of computer hardware and software, and familiarity with ticketing systems are important, and certifications like CompTIA A+ can enhance job prospects.
What cities near Angleton, TX are hiring for Help Desk Support jobs? Cities near Angleton, TX with the most Help Desk Support job openings:
Help Desk Support jobs near you
Infographic showing various Help Desk Support job openings in Angleton, TX as of July 2026, with employment types broken down into 1% As Needed, 69% Full Time, 26% Part Time, 1% Temporary, and 3% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $39,845 per year, or $19.2 per hour.

IT Help Desk Support Tier 1

Star Pipe Products

Houston, TX • On-site

$45K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 5 days ago

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Job description

Star Pipe Products


Location: 10500 Richmond Ave, Suite 100, Houston, TX 77042
Pay: $45,000/annual 
Shift: 8:00 am to 5:00 pm Monday-Friday
(This is an on-site role. Must live in Houston or the Greater Houston area)

Summary

Provides IT customer service to end-users.  Receives and accurately records IT support requests in a ticketing system. Quickly identifies tickets that need escalation and routes escalated tickets to the appropriate technician.  Updates the customer on the progress of the resolution at regular intervals. Installs, upgrades, troubleshoots, maintains, and supports Microsoft Windows-based operating systems and associated third-party application software. Monitor and report on various aspects of the IT infrastructure, raising tickets as appropriate to address issues.
 

Essential Functions

  • Organizes IT support requests and works to resolve issues and answer questions for the end-user.
  •  Monitors and reports on the health of the IT environment and escalate issues as appropriate.

Duties and Responsibilities

  • Procures, deploys, maintains, and supports end-user devices and software across local and remote locations.
  • Assists users with printers, tablets, mobile phones, and other peripherals.
  • Develops and maintains appropriate documentation of processes and procedures to aid other IT staff members.
  • Maintains and helps develop the IT customer service process.
  • Works closely with other team members to resolve tickets in a timely manner; identifies trends and implements/suggests proactive measures.
  • Performs after-hours maintenance as needed.
  • Other duties as assigned
     

Education/Experience

Required:

  • Associate’s degree in a technical field
  •  Familiarity with Microsoft Windows and Office
  • Excellent people skills
  • Strong organizational and problem-solving skills

Preferred:

  • Bachelor’s degree
  • Experience managing/maintaining desktops, servers, storage systems, server software, and network devices

Knowledge, Skills, Licenses, Certifications, Etc.:

Required:

  •  Highly motivated, dynamic, high energy, strong initiative, and a strong drive for success
  • Excellent interpersonal and customer service skills
  • Strong organizational skills, multitasking skills, and attention to technical detail
  • Flexibility and the ability to learn quickly
  • Excellent telephone, verbal, and written communication skills
  • Ability to work as a team or alone
  • The ability to multi-task, manage shifting priorities, and work in a rapid, constantly evolving environment with emphasis on quality and fast customer service

Preferred:

  • Industry certifications
  • Expert level knowledge of computer hardware and troubleshooting and standard desktop software including Microsoft Office and Windows
  • Knowledge of basic network routing and switching including VLANs
  • Knowledge of network-related technologies such as DHCP and DNS
  • Familiarity with remote support tools such as Microsoft Teams, Anydesk, etc.
     

Physical Demands

  • The ability to sit for extended periods of time
  • May require the ability to stand, walk, lift and carry objects, bend, crouch, crawl, and use hands from time to time

Work Environment

  • Office work environment
  • This position requires after-hours work

 

Star Pipe Products is an Equal Opportunity Employer

Company Description

We are the proud owner of a U.S.A. foundry situated in South Coffeyville, Oklahoma. Star® Pipe Products is a domestic & global manufacturer for a broad array of iron products for the water and wastewater industries. Established in 1981, Star® Pipe Products is headquartered in Houston, Texas, and has been delivering quality products and services for over 40 years.