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Help Desk Support Jobs in Angleton, TX (NOW HIRING)

PROS

Service Desk Specialist I

Houston, TX

PROS, Inc. is the leading offer management provider to the airline industry, helping airlines ... Delivers exceptional, customer-focused technical support and service. * Microsoft Windows 11 and ...

Patten Title Company

IT Support Representative

Houston, TX · On-site

$20.50 - $28.25/hr

... t or help desk roles. Associate's or Bachelor's degree in Information Technology or related field (or equivalent experience). Experience supporting Windows and/or macOS environments. Working ...

Rotork

Business Applications Engineer

Houston, TX · On-site

... been escalated from the Service Desk Support teams, or have been raised directly into the ... helping our customers manage the flow or liquids, gases and powders across many industries ...

Rotork

Business Applications Engineer

Houston, TX · Hybrid

... been escalated from the Service Desk Support teams, or have been raised directly into the ... helping our customers manage the flow or liquids, gases and powders across many industries ...

Univision

Sr. Assignment Desk Editor

Houston, TX

The Sr. Assignment Desk Editor plays a key role in the daily newsgathering operation, helping ... This position is responsible for coordinating breaking news coverage, supporting editorial ...

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All JobsHelp Desk Support JobsHelp Desk Support Jobs in Angleton, TX

Help Desk Support information

See Angleton, TX salary details

$10

$19

$28

How much do help desk support jobs pay per hour?

As of Jul 15, 2026, the average hourly pay for help desk support in Angleton, TX is $19.16, according to ZipRecruiter salary data. Most workers in this role earn between $15.91 and $21.49 per hour, depending on experience, location, and employer.

What are Help Desk Support professionals?

Help Desk Support professionals are IT specialists who provide technical assistance and support to users experiencing issues with computer systems, software, or hardware. They typically respond to inquiries via phone, email, or chat, and help troubleshoot and resolve technical problems. Their responsibilities may include diagnosing issues, guiding users through solutions, and escalating more complex problems to higher-level IT staff. Help Desk Support is essential for maintaining smooth technology operations in organizations and ensuring user satisfaction.

What does a help desk job do?

A help desk support job involves assisting users with technical issues related to hardware, software, and network problems. Support staff troubleshoot, resolve issues, and often document solutions using ticketing systems, providing customer service in person, over the phone, or via remote access.

Is AI replacing IT's help desk?

AI is increasingly used to automate routine help desk tasks such as password resets and troubleshooting, allowing Help Desk Support professionals to focus on more complex issues. However, AI tools complement rather than replace human support, and customer service skills remain essential in the role. Help desk technicians often need knowledge of AI and automation tools to enhance their effectiveness.

What are the most common challenges faced by Help Desk Support professionals, and how can they effectively handle them?

Help Desk Support professionals often encounter challenges such as managing high volumes of support requests, troubleshooting unfamiliar technical issues, and communicating effectively with users of varying technical skill levels. To handle these challenges, it's important to prioritize tickets based on urgency, use available knowledge bases and documentation for problem-solving, and practice clear, patient communication. Developing strong organizational skills and a collaborative approach with IT colleagues also helps streamline issue resolution and enhances the overall support experience.

What jobs pay 4000 a week without a degree?

Help Desk Support roles typically do not pay $4,000 a week without a degree; however, high-paying IT or technical support positions with specialized skills, certifications, or experience can reach that level. Freelance or contract IT support, network administration, or cybersecurity roles may also offer such earnings, especially with advanced certifications like CompTIA or Cisco.

What is the difference between Help Desk Support vs Technical Support Specialist?

AspectHelp Desk SupportTechnical Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+, Cisco CCNA
Work EnvironmentHelp desk, call centers, remote supportTechnical troubleshooting, remote or on-site
Employer & IndustryIT service providers, corporate IT departmentsHardware/software vendors, IT departments
Common Search/ComparisonHelp Desk Support vs Technical Support Specialist

Help Desk Support primarily handles initial user issues, providing basic troubleshooting via phone or remote access. Technical Support Specialists often handle more complex technical problems, including hardware and software troubleshooting. While both roles require similar certifications and work in IT environments, Technical Support Specialists typically deal with advanced technical issues and may require additional technical skills.

What are the key skills and qualifications needed to thrive as a Help Desk Support specialist, and why are they important?

To thrive as a Help Desk Support specialist, you need a solid understanding of computer systems, troubleshooting techniques, and customer service, often supported by a relevant IT certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems, remote desktop software, and common operating systems is typically required. Strong communication, patience, and problem-solving abilities help you effectively address user issues and maintain positive interactions. These skills are crucial for resolving technical problems quickly, ensuring user satisfaction, and keeping organizational IT systems running smoothly.

Is getting a helpdesk job hard?

Getting a help desk support job can be moderately challenging, as it often requires technical knowledge of computer systems, troubleshooting skills, and good communication abilities. Entry-level positions may have less strict requirements, but advancing often involves gaining certifications like CompTIA A+ or gaining experience with common tools and operating systems.
What cities near Angleton, TX are hiring for Help Desk Support jobs? Cities near Angleton, TX with the most Help Desk Support job openings:
Help Desk Support jobs near you
Infographic showing various Help Desk Support job openings in Angleton, TX as of July 2026, with employment types broken down into 69% Full Time, and 31% Part Time. Highlights an 100% In-person job distribution, with an average salary of $39,845 per year, or $19.2 per hour.
Service Desk Specialist I

Service Desk Specialist I

PROS Holdings, Inc.

Houston, TX • On-site

Full-time

Posted 6 days ago

Job description

Service Desk Specialist I
About PROS:
PROS, Inc. is the leading offer management provider to the airline industry, helping airlines deliver seamless retail experiences designed to maximize revenue and margin growth. Powered by AI, the PROS Platform enables commercial teams to align capacity with demand and coordinate pricing, merchandising and offer strategies to construct and market optimal offers in real time. By optimizing every customer interaction, PROS helps airlines improve revenue performance and quality, increase commercial agility, attract more customers and build lasting loyalty. Learn more at pros.com.
Day in the Life of the Service Desk Specialist I:
Reporting to the Manager of the Service Desk, the Service Desk Specialist I is responsible for delivering technical support and resolving end-user issues through in-person, hands-on assistance at the desktop level. This role serves as the first point of contact for internal technology inquiries, providing troubleshooting, diagnosis, escalation, and resolution of hardware, software, and system-related issues. The Service Desk Specialist I assist with hardware and software evaluations and may prepare incident and service desk performance reports. The Service Desk Specialist helps differentiate PROS airline solutions by providing first-class customer service and ensuring a seamless technology experience for employees and customers.
Key responsibilities include:
  • Delivers exceptional, customer-focused technical support and service.
  • Microsoft Windows 11 and Apple Mac OSX support
  • Serve as technical resource / escalation point for all requests / tickets.
  • Coordinate and/or perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring printers, systems and applications.
  • Monitor and test fixes to ensure problems have been adequately resolved.
  • Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.
  • May track and analyze trends in Service Desk requests and generate statistical reports as requested.
  • Assess need for any system reconfigurations (minor or significant) based on request trends and make recommendations.
  • Attend training seminars, conferences, and trade shows to broaden knowledge of current and future Help Desk issues and technologies

Required Qualifications - About you:
We are looking for candidates who possess the combination of the following achievements, skills, and behaviors:
  • Strong knowledge of computer hardware.
  • Strong knowledge of desktop and server operating systems.
  • Knowledge of MS Office, Current Windows and Apple Mac Operating Systems
  • Prior application support experience with and knowledge of programming languages.
  • Working knowledge of a range of diagnostic utilities.
  • Ability to work collaboratively with peers and internal clients.
  • Ability to prioritize tasks and focus on assigned projects.
  • Knowledge of Conference Room AV equipment is a plus
  • Working knowledge of Intune and JAMF is a plus

Highly Preferred:
  • Bachelor's Degree in computer science, information sciences, or related field
  • One to two years of work experience in fast paced environment providing IT customer service/support
  • Certifications in various software products considered a plus

AI Fluency & Growth Mindset- We welcome candidates who:
  • Understand core AI concepts and apply them ethically to enhance productivity, insights, and decision-making.
  • Craft effective prompts to optimize the quality and relevance of AI-generated outputs.
  • Explore and apply agentic AI systems, using or managing autonomous agents to streamline workflows and automate tasks.
  • Leverage AI tools to boost efficiency, creativity, and innovation in their daily work.
  • Stay curious and adaptable, continuously experimenting with AI-driven solutions to elevate team performance and customer impact.

Work Environment:
Most work activities are performed in an office or home-office environment and require little to moderate physical exertion. Work activities may require periods of extended hours, critical deadlines and stressful situations. To successfully complete the tasks of this position, individuals must be able to communicate clearly (in writing and orally), comprehend business terminology, and interpret numerical data.
This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. This job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.
PROS Core Values:
  • We are Owners

We look for every opportunity to create a better PROS and a better experience for our customers - and we hold ourselves accountable.
  • We are Innovators

We think creatively to find new paths to success - for our people, our customers and our business.
  • We Care

We are centered on caring for the people, businesses, and communities we serve.
Why Join PROS?
PROS culture and its extraordinary people are at the core of our success. We are passionate about what we do and relentless in delivering on our promises.
Our commitment to customer success inspires us to think smarter and dream bigger, empowering airlines to achieve more than they ever imagined through intelligent offer and revenue optimization.
At PROS, we foster a culture of care, where people feel supported to grow, innovate, and bring their best selves to work-every day. From flexible ways of working to continuous learning, we empower our teams to thrive both personally and professionally.
Join PROS, a dedicated travel technology company with nearly 40 years of proven airline expertise and a long runway for future growth, now powering the future of AI-driven airline retailing. If you want to be part of something exceptional, help us shape how airlines compete, innovate, and win.
PROS Core Values
  • We are Owners

We look for every opportunity to create a better PROS and a better experience for our customers - and we hold ourselves accountable.
  • We are Innovators

We think creatively to find new paths to success - for our people, our customers and our business.
  • We Care

We are centered on caring for the people, businesses, and communities we serve.

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