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Help Desk Support Jobs in Allen, TX (NOW HIRING)

Infojini Inc

Help Desk Support

Dallas, TX

$19.75 - $26.75/hr

... Support. Answer Service Desk/Help Desk calls Working service tickets Other Technical duties as assigned Qualifications Skills/Experience: Demonstrated Problem-Solving and solution development skills ...

Assetsoft

Yardi Help Desk Support

Dallas, TX · On-site

$20.25 - $27.75/hr

Yardi Help Desk Support About Assetsoft: Assetsoft is a global technology consulting firm specializing in innovative software development, business process optimization, systems integration, and ...

DuraServ Corp

Help Desk Support Specialist

Coppell, TX · On-site

Help Desk Support Specialist | IT | Tier II Support | Azure. O365. Dynamics 365. Own the Stack. DuraServ Corporate | Coppell, TX | On-Site Role | No Travel Required This Is Where Tier II Actually ...

Collabera

Help Desk Support

Carrollton, TX · On-site

$19.25 - $26/hr

Helpdesk Support Duration: 4-5 Months (May Extend) Client: Large Multimedia Firm (Fortune 500) Location: Carrollton, TX 75006 Description: Provide front line queue support for customers ...

Genesis10

Help Desk Support Specialist

Dallas, TX · On-site

Genesis10 is currently seeking a Help Desk Support Specialist for a contract position with a Regional Financial Institution located in Dallas, TX. This role provides comprehensive end-user and ...

Genesis10

Help Desk Support Specialist

Dallas, TX · On-site

Genesis10 is currently seeking a Help Desk Support Specialist for a contract position with a Regional Financial Institution located in Dallas, TX. This role provides comprehensive end-user and ...

K2 Staffing

Help Desk Support Technician (Level II)

Dallas, TX · On-site

$19.75 - $26.75/hr

K2 Staffing is a growing Managed IT Services provider in Dallas, TX, seeking a skilled Help Desk Support Technician (Level II) to join their team. This role is ideal for an IT professional with hands ...

Prototype IT

IT Help Desk Support Specialist

Lewisville, TX · On-site

$20 - $22/hr

IT is seeking an IT Help Desk Support Specialist who is a problem-solver with a desire to grow their IT knowledge in a challenging and fast-paced environment. You will have the opportunity to support ...

Prototype IT

IT Help Desk Support Specialist

Lewisville, TX · On-site

$20 - $22/hr

IT is seeking an IT Help Desk Support Specialist who is a problem-solver with a desire to grow their IT knowledge in a challenging and fast-paced environment. You will have the opportunity to support ...

TCP Software

IT Help Desk Support II

Plano, TX · Hybrid

The IT Help Desk Support II technician at TCP Software plays a critical role in ensuring a secure, reliable, and highperforming technology experience for our workforce. This position supports a ...

TCP Software

IT Help Desk Support II

Plano, TX · On-site

The IT Help Desk Support II technician at TCP Software plays a critical role in ensuring a secure, reliable, and high-performing technology experience for our workforce. This position supports a ...

TCP Software

IT Help Desk Support II

Plano, TX · On-site

The IT Help Desk Support II technician at TCP Software plays a critical role in ensuring a secure, reliable, and high‑performing technology experience for our workforce. This position supports a ...

Trigyn Technologies

Help Desk Technician

Dallas, TX · On-site

$19.75 - $26.75/hr

In Europe our operations are supported from Solothurn, Switzerland. Our Global Development Center ... Trigyn's direct client is looking for Help Desk Support Technician for contract assignment in ...

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All JobsHelp Desk Support JobsHelp Desk Support Jobs in Allen, TX

Help Desk Support information

See Allen, TX salary details

$11

$21

$31

How much do help desk support jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for help desk support in Allen, TX is $21.53, according to ZipRecruiter salary data. Most workers in this role earn between $17.88 and $24.13 per hour, depending on experience, location, and employer.

What is help desk support?

Help Desk Support professionals are IT specialists who provide technical assistance and support to users experiencing issues with computer systems, software, or hardware. They typically respond to inquiries via phone, email, or chat, and help troubleshoot and resolve technical problems. Their responsibilities may include diagnosing issues, guiding users through solutions, and escalating more complex problems to higher-level IT staff. Help Desk Support is essential for maintaining smooth technology operations in organizations and ensuring user satisfaction.

Is help desk support a good career?

Help desk support is a viable career option for those interested in IT and customer service, offering opportunities to develop technical skills, troubleshoot hardware and software issues, and obtain certifications like CompTIA A+. The role often provides entry-level pathways into the IT field and can lead to advanced positions such as network administrator or systems analyst.

What are the most common challenges faced by help desk support professionals, and how can they effectively handle them?

Help Desk Support professionals often encounter challenges such as managing high volumes of support requests, troubleshooting unfamiliar technical issues, and communicating effectively with users of varying technical skill levels. To handle these challenges, it's important to prioritize tickets based on urgency, use available knowledge bases and documentation for problem-solving, and practice clear, patient communication. Developing strong organizational skills and a collaborative approach with IT colleagues also helps streamline issue resolution and enhances the overall support experience.

What is the difference between Help Desk Support vs Technical Support Specialist?

AspectHelp Desk SupportTechnical Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+, Cisco CCNA
Work EnvironmentHelp desk, call centers, remote supportTechnical troubleshooting, remote or on-site
Employer & IndustryIT service providers, corporate IT departmentsHardware/software vendors, IT departments
Common Search/ComparisonHelp Desk Support vs Technical Support Specialist

Help Desk Support primarily handles initial user issues, providing basic troubleshooting via phone or remote access. Technical Support Specialists often handle more complex technical problems, including hardware and software troubleshooting. While both roles require similar certifications and work in IT environments, Technical Support Specialists typically deal with advanced technical issues and may require additional technical skills.

What are the key skills and qualifications needed to thrive as a help desk support specialist, and why are they important?

To thrive as a Help Desk Support specialist, you need a solid understanding of computer systems, troubleshooting techniques, and customer service, often supported by a relevant IT certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems, remote desktop software, and common operating systems is typically required. Strong communication, patience, and problem-solving abilities help you effectively address user issues and maintain positive interactions. These skills are crucial for resolving technical problems quickly, ensuring user satisfaction, and keeping organizational IT systems running smoothly.

What qualifications do I need for help desk support?

Help desk support roles typically require a high school diploma or equivalent, with many employers preferring some post-secondary education or certifications in IT. Strong communication skills, basic knowledge of computer hardware and software, and familiarity with ticketing systems are important, and certifications like CompTIA A+ can enhance job prospects.
What are popular job titles related to Help Desk Support jobs in Allen, TX? For Help Desk Support jobs in Allen, TX, the most frequently searched job titles are:
What job categories do people searching Help Desk Support jobs in Allen, TX look for? The top searched job categories for Help Desk Support jobs in Allen, TX are:
What cities near Allen, TX are hiring for Help Desk Support jobs? Cities near Allen, TX with the most Help Desk Support job openings:
Help Desk Support jobs near you
Infographic showing various Help Desk Support job openings in Allen, TX as of July 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, 1% Temporary, and 3% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $44,791 per year, or $21.5 per hour.

Help Desk Support

Infojini Inc

Dallas, TX

$19.75 - $26.75/hr

Contractor

Re-posted 7 days ago

Job description

Job Description

Service performance and availability monitoring
Active Directory account creation
Data backup and
Desktop software installs
Emergency notifications and escalations
Troubleshoots end-user hardware and software related issues
Provides superior customer service
Remote Desktop Support.
Answer Service Desk/Help Desk calls
Working service tickets
Other Technical duties as assigned

Qualifications

Skills/Experience:
Demonstrated Problem-Solving and solution development skills and the ability to explain problems and propose solutions with rationale to management
Strong electro-mechanical aptitude
Experience using logic and methods to solve difficult problems with effective solutions
Experience finding hidden problems
A+
MCP or MCAS or MOS certification
Strong at honest analysis, and finding hidden answers to problems.
Strong customer service communication skills
Preferences:
ITIL

Additional Information

All your information will be kept confidential according to EEO guidelines.

Infojini logo

About Infojini

Sourced by ZipRecruiter

Infojini Consulting is a full service IT consulting, services, and staffing firm with offices in Linthicum Heights ,Maryland, Washington, DC and Mumbai, India. Infojini Consulting is recognized as one of the fastest growing IT services and software development Companies. With a partnership of all major technology vendors, Infojini Consulting has built a strong Government and commercial customer base including fortune 100 companies and most state and federal agencies such as State of North Carolina, State of South Carolina, State of Maryland, State of California, State of Pennsylvania, State of Virginia, State of Washington and many others.

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

Columbia, MD, US

Year founded

2006

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