ZipRecruiter

Log In

1

Help Desk Support Jobs in Appleton, WI (NOW HIRING)

TEKsystems

Service Desk Analyst

Oshkosh, WI

$18 - $20/hr

They have grown the ticket and user base that this team is responsible for and are looking to provide a model to build out tiers and career paths across the O365 Active Skills Help desk, Support ...

TEKsystems

Service Desk Analyst

Oshkosh, WI

$18 - $20/hr

They have grown the ticket and user base that this team is responsible for and are looking to provide a model to build out tiers and career paths across the O365 Active Skills Help desk, Support ...

Robert Half

Help Desk/Desktop Support Analyst

Appleton, WI · On-site

$30.45 - $35.26/hr

We are looking for a Help Desk/Desktop Support Analyst to provide on-site technical assistance in Appleton, Wisconsin for a construction and contractor-focused environment. This contract position ...

TEKsystems

Service Desk Analyst

Oshkosh, WI

$18 - $20/hr

Help Desk Support * Service Desk Support * Technical Troubleshooting * Customer Service * Phone Support * Windows 10/11 Support * Ticket Management * Microsoft 365 (O365) * Active Directory Preferred ...

TEKsystems

Service Desk Analyst

Oshkosh, WI

$18 - $20/hr

Help Desk Support * Service Desk Support * Technical Troubleshooting * Customer Service * Phone Support * Windows 10/11 Support * Ticket Management * Microsoft 365 (O365) * Active Directory Preferred ...

TEKsystems

Service Desk Analyst

Oshkosh, WI

$18 - $20/hr

Experience providing technical support in a help desk, service desk, customer service, or call center environment preferred. * Familiarity with Windows 10/11 operating systems and Microsoft Office ...

newcell

Help Desk Analyst I (Green Bay, WI)

Green Bay, WI

$20 - $27.25/hr

The Help Desk Analyst I responds to inquiries and requests for assistance with the organization ... Provides support on the IT HelpLine including periodic on - call hours. Communication * * Keeps ...

TEKsystems

Service Desk Analyst

Oshkosh, WI

$18 - $20/hr

Experience in a Service Desk, Help Desk, Technical Support, Customer Service, or Call Center environment is a plus. * Working knowledge of Windows 10/11 and Microsoft Office applications. * Exposure ...

New Cell

Help Desk Analyst I (Green Bay, WI)

Green Bay, WI · On-site

$20 - $27.25/hr

The Help Desk Analyst I responds to inquiries and requests for assistance with the organization ... Provides support on the IT HelpLine including periodic on - call hours. Communication * * Keeps ...

Nsight

Help Desk Analyst I (Green Bay, WI)

Green Bay, WI · On-site

$20 - $27.25/hr

The Help Desk Analyst I responds to inquiries and requests for assistance with the organization ... Provides support on the IT HelpLine including periodic on - call hours. Communication * * Keeps ...

TEKsystems

Service Desk Analyst

Neenah, WI

$25 - $26/hr

Help Desk Support * IT Service Desk Operations * Technical Troubleshooting * Windows 10/11 * Microsoft Active Directory * Microsoft 365 (Office 365) * Incident Management * Customer Service ...

TEKsystems

Service Desk Analyst

Neenah, WI

$25 - $26/hr

Help Desk Support * IT Service Desk Operations * Technical Troubleshooting * Windows 10/11 * Microsoft Active Directory * Microsoft 365 (Office 365) * Incident Management * Customer Service ...

TEKsystems

Service Desk Analyst

Neenah, WI

$25 - $26/hr

Help Desk or Service Desk support experience * Strong troubleshooting and problem-solving skills * Experience supporting Windows environments * Active Directory administration and user account ...

TEKsystems

Service Desk Analyst

Neenah, WI

$25 - $26/hr

Help Desk or Service Desk support experience * Strong troubleshooting and problem-solving skills * Experience supporting Windows environments * Active Directory administration and user account ...

TEKsystems

Service Desk Analyst

Oshkosh, WI

$18 - $20/hr

Previous Help Desk, Service Desk, Technical Support, or Customer Support experience. * Knowledge of: * Microsoft 365 (O365) * Active Directory * Windows 10/11 * ServiceNow or other ticketing systems

TEKsystems

Service Desk Analyst

Oshkosh, WI

$18 - $20/hr

Previous Help Desk, Service Desk, Technical Support, or Customer Support experience. * Knowledge of: * Microsoft 365 (O365) * Active Directory * Windows 10/11 * ServiceNow or other ticketing systems

next page

Showing results 1-20

All JobsHelp Desk Support JobsHelp Desk Support Jobs in Appleton, WI

Help Desk Support information

See Appleton, WI salary details

$12

$22

$32

How much do help desk support jobs pay per hour?

As of Aug 24, 2026, the average hourly pay for help desk support in Appleton, WI is $22.03, according to ZipRecruiter salary data. Most workers in this role earn between $18.32 and $24.71 per hour, depending on experience, location, and employer.

What is help desk support?

Help Desk Support professionals are IT specialists who provide technical assistance and support to users experiencing issues with computer systems, software, or hardware. They typically respond to inquiries via phone, email, or chat, and help troubleshoot and resolve technical problems. Their responsibilities may include diagnosing issues, guiding users through solutions, and escalating more complex problems to higher-level IT staff. Help Desk Support is essential for maintaining smooth technology operations in organizations and ensuring user satisfaction.

What are the most common challenges faced by help desk support professionals, and how can they effectively handle them?

Help Desk Support professionals often encounter challenges such as managing high volumes of support requests, troubleshooting unfamiliar technical issues, and communicating effectively with users of varying technical skill levels. To handle these challenges, it's important to prioritize tickets based on urgency, use available knowledge bases and documentation for problem-solving, and practice clear, patient communication. Developing strong organizational skills and a collaborative approach with IT colleagues also helps streamline issue resolution and enhances the overall support experience.

What are the key skills and qualifications needed to thrive as a help desk support specialist, and why are they important?

To thrive as a Help Desk Support specialist, you need a solid understanding of computer systems, troubleshooting techniques, and customer service, often supported by a relevant IT certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems, remote desktop software, and common operating systems is typically required. Strong communication, patience, and problem-solving abilities help you effectively address user issues and maintain positive interactions. These skills are crucial for resolving technical problems quickly, ensuring user satisfaction, and keeping organizational IT systems running smoothly.

What is the difference between Help Desk Support vs Technical Support Specialist?

AspectHelp Desk SupportTechnical Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+, Cisco CCNA
Work EnvironmentHelp desk, call centers, remote supportTechnical troubleshooting, remote or on-site
Employer & IndustryIT service providers, corporate IT departmentsHardware/software vendors, IT departments
Common Search/ComparisonHelp Desk Support vs Technical Support Specialist

Help Desk Support primarily handles initial user issues, providing basic troubleshooting via phone or remote access. Technical Support Specialists often handle more complex technical problems, including hardware and software troubleshooting. While both roles require similar certifications and work in IT environments, Technical Support Specialists typically deal with advanced technical issues and may require additional technical skills.

Is help desk support a good career?

Help desk support is a viable career option for those interested in IT and customer service, often requiring technical skills, problem-solving abilities, and certifications like CompTIA A+. It offers opportunities for entry-level employment, skill development, and advancement into roles such as network technician or systems administrator.

What qualifications do I need for help desk support?

Help desk support roles typically require a high school diploma or equivalent, with many employers preferring some college coursework or an associate degree in information technology or related fields. Strong communication skills, basic knowledge of computer hardware and software, and familiarity with ticketing systems are essential; certifications like CompTIA A+ can also enhance job prospects.

What are popular job titles related to Help Desk Support jobs in Appleton, WI?

For Help Desk Support jobs in Appleton, WI, the most frequently searched job titles are:

What job categories do people searching Help Desk Support jobs in Appleton, WI look for?

The top searched job categories for Help Desk Support jobs in Appleton, WI are:

What cities near Appleton, WI are hiring for Help Desk Support jobs?

Cities near Appleton, WI with the most Help Desk Support job openings:

Help Desk Support jobs near you
Infographic showing various Help Desk Support job openings in Appleton, WI as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $45,828 per year, or $22 per hour.

Help Desk/Desktop Support Analyst

Robert Half

Appleton, WI • On-site

$35 - $42/hr

Temporary

Posted 12 days ago

Job description

We are looking for an experienced Help Desk/Desktop Support Analyst to support end users and endpoint operations for a construction-focused organization in Appleton, Wisconsin. This contract opportunity with permanent potential is ideal for someone who combines strong technical troubleshooting skills with a service-oriented approach and hands-on experience managing Windows environments. The role will focus on device support, software deployment, patch management, and endpoint administration while contributing to ongoing initiatives that improve security, access controls, and overall desktop performance.
Responsibilities:
• Deliver day-to-day desktop and help desk support by diagnosing technical issues, resolving user requests, and ensuring a positive support experience.
• Administer and support Microsoft endpoint tools, including Intune, to manage devices, enforce policies, and maintain system health across the environment.
• Coordinate and execute software deployments through Intune, confirming successful installation and addressing issues that arise during rollout.
• Perform Windows patching activities, monitor update compliance, and assist with efforts to modernize and improve patch management processes.
• Support Active Directory administration tasks such as user access updates, device-related changes, and basic directory maintenance.
• Manage service requests and incident documentation within ServiceNow, keeping tickets current and communicating progress clearly to stakeholders.
• Maintain accurate device and asset records through inventory management practices, including endpoint cleanup and lifecycle tracking.
• Assist with endpoint privilege management initiatives by supporting approved software access workflows and helping enforce secure installation standards.• 5+ years of experience in help desk, desktop support, or endpoint support roles.
• Hands-on experience with Microsoft Intune, including device administration and software deployment.
• Strong knowledge of Windows desktop support, troubleshooting, and system patching practices.
• Experience working with Active Directory and core Microsoft support technologies.
• Familiarity with ServiceNow for ticket management, incident tracking, and service request handling.
• Understanding of endpoint privilege management concepts and controlled software installation processes.
• Working knowledge of inventory management and device administration in an enterprise environment.
• Excellent customer service and communication skills with the ability to support users effectively in a detail-oriented setting.
Robert Half logo

About Robert Half

Sourced by ZipRecruiter

Founded in 1948, Robert Half pioneered the idea of professional talent solutions to connect opportunities at great companies with highly skilled job seekers. As business needs changed, we evolved to offer specialized talent solutions for finance and accounting, technology, administrative and customer support, creative and marketing, and legal fields. In 2002, we introduced our subsidiary, Protiviti, a global independent risk consulting and internal audit service, to support companies as they faced more strategic business challenges.

Industry

Recruiting and staffing services

Company size

10,000+ Employees

Headquarters location

San Ramon, CA, US

Year founded

1948

View All Robert Half Jobs