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Help Desk Support Jobs in Appleton, WI (NOW HIRING)

Fox Valley Technical College

Helpdesk Support

Appleton, WI · On-site

$19.50 - $26.25/hr

Provide level 1 Office 365 support for mailbox triage, maintenance and access. * Mentor IT Helpdesk ... While much of the work is desk-based, occasional mobility may be necessary for attending meetings ...

TEKsystems

Service Desk Analyst

Oshkosh, WI

$18 - $20/hr

Opportunity to build strong foundational IT skills in a structured environment Ideal Experience * 1-3+ years of help desk or IT support experience (or strong entry-level candidates) * Experience with ...

TEKsystems

Service Desk Analyst

Oshkosh, WI

$18 - $20/hr

Opportunity to build strong foundational IT skills in a structured environment Ideal Experience * 1-3+ years of help desk or IT support experience (or strong entry-level candidates) * Experience with ...

TEKsystems

Service Desk Analyst

Oshkosh, WI

$18 - $20/hr

Experience in a help desk or IT support role (or strong technical aptitude) * Basic knowledge of O365 and Active Directory * Strong communication and customer service skills * Ability to work in a ...

TEKsystems

Service Desk Analyst

Oshkosh, WI

$18 - $20/hr

Experience in a help desk or IT support role (or strong technical aptitude) * Basic knowledge of O365 and Active Directory * Strong communication and customer service skills * Ability to work in a ...

TEKsystems

Service Desk Analyst

Oshkosh, WI

$18 - $20/hr

What You'll Be Doing: * Provide first-level support to end users via phone, email, and chat ... We help clients activate ideas and solutions to take advantage of a new world of opportunity. We ...

TEKsystems

Service Desk Analyst

Oshkosh, WI

$18 - $20/hr

What You'll Be Doing: * Provide first-level support to end users via phone, email, and chat ... We help clients activate ideas and solutions to take advantage of a new world of opportunity. We ...

PeopleSharp

IT Support Technician

Kaukauna, WI

$60K - $70K/yr

Provide Level 2 service desk support by handling client requests and resolving more advanced ... You'll help strengthen and mentor the service desk team, contributing to a collaborative and growth ...

TEKsystems

Bilingual Service Desk Analyst

Oshkosh, WI · On-site

$18 - $20/hr

What You'll Be Doing: * Provide first-level support to end users via phone, email, and chat ... We help clients activate ideas and solutions to take advantage of a new world of opportunity. We ...

TEKsystems

Bilingual Service Desk Analyst

Oshkosh, WI

$18 - $20/hr

What You'll Be Doing: * Provide first-level support to end users via phone, email, and chat ... We help clients activate ideas and solutions to take advantage of a new world of opportunity. We ...

Capital Credit Union

ITS Desktop Technician

De Pere, WI · On-site

$19.50 - $24.75/hr

Helps to administer and audit system and user security on all Credit Union IT systems. * Provides help desk support and resolves user, system and security issues in a timely manner. * Performs PC ...

Capital Credit Union

ITS Desktop Technician

De Pere, WI

$19.50 - $24.75/hr

Helps to administer and audit system and user security on all Credit Union IT systems. * Provides help desk support and resolves user, system and security issues in a timely manner. * Performs PC ...

City of Appleton

Seasonal - Pool Attendant

Appleton, WI

$13.68 - $15.77/hr

Examples of Duties Customer Service & Front Desk Support Greet families and participants in a ... Help maintain an organized and welcoming lesson environment Ensure parents/guardians remain in ...

Ontech Talent

Be Seen First

Technical Consultant

Oshkosh, WI · On-site

$55K - $75K/yr

Implement network systems to support communication between all departments * Provide technical ... Previous experience in help desk and or IT consulting or other related fields * Fundamental ...

City of Appleton, WI

Seasonal - Pool Attendant

Appleton, WI · On-site

$13.68 - $15.77/hr

Examples of Duties Customer Service & Front Desk Support * Greet families and participants in a ... Help maintain an organized and welcoming lesson environment * Ensure parents/guardians remain in ...

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All JobsHelp Desk Support JobsHelp Desk Support Jobs in Appleton, WI

Help Desk Support information

See Appleton, WI salary details

$12

$22

$32

How much do help desk support jobs pay per hour?

As of Jun 22, 2026, the average hourly pay for help desk support in Appleton, WI is $22.21, according to ZipRecruiter salary data. Most workers in this role earn between $18.46 and $24.90 per hour, depending on experience, location, and employer.

What are Help Desk Support professionals?

Help Desk Support professionals are IT specialists who provide technical assistance and support to users experiencing issues with computer systems, software, or hardware. They typically respond to inquiries via phone, email, or chat, and help troubleshoot and resolve technical problems. Their responsibilities may include diagnosing issues, guiding users through solutions, and escalating more complex problems to higher-level IT staff. Help Desk Support is essential for maintaining smooth technology operations in organizations and ensuring user satisfaction.

What does a help desk job do?

A help desk support job involves assisting users with technical issues related to hardware, software, and network problems. Support staff troubleshoot, resolve issues, and often document solutions using ticketing systems, providing customer service in person, over the phone, or via remote access.

What job makes $10,000 a month without a degree?

Help Desk Support roles typically do not pay $10,000 a month without significant experience or specialized skills. High-paying jobs in technology or sales, such as software sales or IT consulting, can reach that level without a degree if combined with strong skills, certifications, and experience. However, most roles at this income level usually require advanced expertise or entrepreneurial efforts.

Is AI replacing IT's help desk?

Help desk support roles involve troubleshooting and resolving technical issues, and while AI tools can automate routine tasks, they do not fully replace human support staff. AI can assist help desk professionals by handling common queries and providing initial diagnostics, allowing support agents to focus on more complex problems. Human expertise remains essential for nuanced understanding and personalized assistance in IT support environments.

What are the most common challenges faced by Help Desk Support professionals, and how can they effectively handle them?

Help Desk Support professionals often encounter challenges such as managing high volumes of support requests, troubleshooting unfamiliar technical issues, and communicating effectively with users of varying technical skill levels. To handle these challenges, it's important to prioritize tickets based on urgency, use available knowledge bases and documentation for problem-solving, and practice clear, patient communication. Developing strong organizational skills and a collaborative approach with IT colleagues also helps streamline issue resolution and enhances the overall support experience.

What is the difference between Help Desk Support vs Technical Support Specialist?

AspectHelp Desk SupportTechnical Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+, Cisco CCNA
Work EnvironmentHelp desk, call centers, remote supportTechnical troubleshooting, remote or on-site
Employer & IndustryIT service providers, corporate IT departmentsHardware/software vendors, IT departments
Common Search/ComparisonHelp Desk Support vs Technical Support Specialist

Help Desk Support primarily handles initial user issues, providing basic troubleshooting via phone or remote access. Technical Support Specialists often handle more complex technical problems, including hardware and software troubleshooting. While both roles require similar certifications and work in IT environments, Technical Support Specialists typically deal with advanced technical issues and may require additional technical skills.

What are the key skills and qualifications needed to thrive as a Help Desk Support specialist, and why are they important?

To thrive as a Help Desk Support specialist, you need a solid understanding of computer systems, troubleshooting techniques, and customer service, often supported by a relevant IT certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems, remote desktop software, and common operating systems is typically required. Strong communication, patience, and problem-solving abilities help you effectively address user issues and maintain positive interactions. These skills are crucial for resolving technical problems quickly, ensuring user satisfaction, and keeping organizational IT systems running smoothly.

What jobs pay $2000 a day?

Jobs that can pay $2000 a day typically include specialized roles such as senior IT consultants, project managers, or freelance contractors with high-demand skills. These positions often require extensive experience, certifications, or expertise in fields like technology, finance, or consulting, and may involve consulting, contract work, or leadership responsibilities. Such roles are usually project-based or involve high-level client interactions and complex problem-solving.
What are popular job titles related to Help Desk Support jobs in Appleton, WI? For Help Desk Support jobs in Appleton, WI, the most frequently searched job titles are:
What job categories do people searching Help Desk Support jobs in Appleton, WI look for? The top searched job categories for Help Desk Support jobs in Appleton, WI are:
What cities near Appleton, WI are hiring for Help Desk Support jobs? Cities near Appleton, WI with the most Help Desk Support job openings:
Help Desk Support jobs near you
Infographic showing various Help Desk Support job openings in Appleton, WI as of June 2026, with employment types broken down into 30% Full Time, 66% Part Time, 2% Temporary, and 2% Nights. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $46,188 per year, or $22.2 per hour.
Helpdesk Support

Helpdesk Support

Fox Valley Technical College

Appleton, WI • On-site

$19.50 - $26.25/hr

Full-time

Posted 25 days ago

Fox Valley Technical College rating

8.1

Company rating: 8.1 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

132nd of 539 rated colleges and universities

Job description

Job Category
Regular Support Staff
FVTC Worksite
Appleton Main Campus
Hours Per Week
40
Note to internal applicants: Do not apply via this portal. Login to your Workday Account and Find Internal Career Opportunities through the Internal Portal.
Job Description Summary
This position provides first level technology support for all incoming college requests from students, staff, and community members world-wide who access college resources. Individuals use superior customer service skills, comprehensive troubleshooting skills, and superior technical knowledge to provide solutions for our customers. This position provides hands-on technical support to diagnose and resolve technical issues to maintain the college's personal technology hardware, desktop applications and emerging technologies.
Job Description
Essential Functions and Responsibilities
The following duties are primarily performed and are essential for this position. Employees are expected to be able to perform each of these job duties satisfactorily to be qualified for the position. Other duties may be required and assigned.
  • Assist, log, and resolve requests from internal and external customers via phone, email, instant message, and work tickets on account access and security, escalating to other IT personnel as necessary
  • Assist, log, and resolve requests from internal and external customers via phone, email, instant message, and work tickets on the use of software applications and technical concepts, escalating to other IT personnel as necessary.
  • Troubleshoot end-user desktop issues related to Windows clients, macOS clients, Virtual desktops, mobile devices, Microsoft Office, web browsers, VPN remote access, proprietary desktop applications, and other emerging technologies.
  • Analyze, troubleshoot, and resolve hardware and software issues at the desktop and network level.
  • Gather requirements for desktop applications, work with customers on software needs, and install software manually as needed.
  • Assist, coordinate and implement additional support team projects and deployments (including, but not limited to: SCCM, Citrix, Cisco products and other third-party software installs and upgrades).
  • Create and maintain documentation for distribution to internal and external customers.
  • Provide level 1 Office 365 support for mailbox triage, maintenance and access.
  • Mentor IT Helpdesk interns as assigned

Minimum Qualifications
Education and/or Experience Requirements:
  • Associate Degree in Computer Information Systems or related field,
  • 0-2 years experience in a customer-facing role, preferably in IT Support.
  • Demonstrated experience applying Windows configuration and security techniques
  • Experience configuring and using Active Directory Group Policy Objects
  • Experience using tools such as Microsoft System Center Configuration Manager or other application packaging technology.
  • Advanced knowledge of Microsoft Office products.
  • Experience in the use and hardware support macOS preferred.

Knowledge, Skills, and Abilities Qualifications
  • Exceptional customer service skills and the ability to maintain an excellent working relationship with internal and external customers.
  • Avid interest in technology and expanding knowledge base to stay on top of industry technology trends.
  • Ability to explain and document procedures verbally and in writing.
  • Ability to identify needed action without continual direction.
  • Excellent organizational skills and ability to work under pressure.

In evaluating candidates for this position, Fox Valley Technical College may consider a combination of education, training, and experience which provides the necessary knowledge, skills, and abilities to perform the duties of this position.
Work Environment
  • Work must be completed in person with occasional virtual options. Flexibility in work schedule is required

Work environment may change based upon college needs.
Physical Requirements
  • Sitting: This role requires extended periods of sitting while performing tasks and utilizing computer systems.
  • Mobility: While much of the work is desk-based, occasional mobility may be necessary for attending meetings, office tours, or events within the workplace.
  • Lifting and Carrying: The role requires occasional/continuous lifting and carrying of light to moderate items of up to 50 pounds.
  • Fine Motor Skills: This role may need precise hand movements or manual dexterity for activities such as using instructional technology like computers.
  • Repetitive Motions: Capacity to perform repetitive motions, such as typing, without discomfort or injury.
  • Communication: Clear verbal and written communication skills are essential for interacting with employees, students, and community members, both in-person and through electronic means.
  • Driving: Valid driver's license and ability to operate a vehicle

EOE/ADA Statement
Fox Valley Technical College (FVTC) is an Equal Opportunity Employer (EOE). In compliance with the Americans with Disabilities Act (ADA), FVTC will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.
Nothing in this job description limits management's right to assign or reassign duties and responsibilities to this job at any time. The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. The job description does not constitute an employment agreement or affect the at-will nature of the employment arrangement between the employee and company and is subject to change by the employer as the needs of the employer and requirements of the job change.
Additional Information
Starting Range: $21.88 - $25.74 per hour.
Pay is based on a multitude of factors, including experience, qualifications, education, relevant certifications, internal equity, and market data.
Note: Internal applicants' wage will be based upon the applicable compensation guidelines.
Fox Valley Technical College is an Equal Opportunity/Affirmative Action institution, providing equal opportunity to all persons, including members of underrepresented racial and ethnic backgrounds, females, veterans and individuals of all abilities.
For questions regarding the College's nondiscrimination policy, contact: Rayon Brown - rayon.brown6751@fvtc.edu (Affirmative Action), TitleIX@fvtc.edu (sex-based discrimination or harassment), or Dan Squires - daniel.squires3328@fvtc.edu (Disability related discrimination).

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