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Help Desk Support Jobs in Texas (NOW HIRING)

RAE Security

Help Desk Technician/Dispatcher

Houston, TX · On-site

$19 - $25.75/hr

We are seeking a dynamic and enthusiastic Help Desk Technician/ Dispatcher to join our team. This ... Provide first-line technical support to customers, troubleshooting and resolving hardware, with ...

TCP Software

IT Help Desk Support II

Plano, TX · Hybrid

The IT Help Desk Support II technician at TCP Software plays a critical role in ensuring a secure, reliable, and highperforming technology experience for our workforce. This position supports a ...

TCP Software

IT Help Desk Support II

Plano, TX · On-site

The IT Help Desk Support II technician at TCP Software plays a critical role in ensuring a secure, reliable, and high-performing technology experience for our workforce. This position supports a ...

TCP Software

IT Help Desk Support II

Plano, TX · On-site

The IT Help Desk Support II technician at TCP Software plays a critical role in ensuring a secure, reliable, and high‑performing technology experience for our workforce. This position supports a ...

STAR PIPE PRODUCTS, LTD

Help Desk Support Tier 1

Houston, TX · On-site

$20.50 - $27.50/hr

Organizes IT support requests and works to resolve issues and answer questions for the end-user. * Monitors and reports on the health of the IT environment and escalate issues as appropriate. Duties ...

Star Pipe Products

Help Desk Support Tier 1

Houston, TX

$20.50 - $27.50/hr

Organizes IT support requests and works to resolve issues and answer questions for the end-user. * Monitors and reports on the health of the IT environment and escalate issues as appropriate. Duties ...

Avani Technology Solutions, Inc.

Help Desk

Austin, TX · On-site

$19.75 - $26.75/hr

Help Desk Location: 4200 Smith School Road, Austin, Texas 78744 Duration: 5+ months * The ... Problem analysis and resolutions in support of the Agency's Local Area Network (LAN), Wide Area ...

EECU

IT Help Desk I- Fort Worth

Fort Worth, TX · On-site

$20.50/hr

EECU is looking for a Help Desk Support I representative that will provide support for end-users of the organization's desktop computing environment The position's primary responsibility is receiving ...

New

Trigyn Technologies

Help Desk Technician

Dallas, TX · On-site

$19.75 - $26.75/hr

In Europe our operations are supported from Solothurn, Switzerland. Our Global Development Center ... Trigyn's direct client is looking for Help Desk Support Technician for contract assignment in ...

Trigyn Technologies

Help Desk Technician

Dallas, TX · On-site

$19.75 - $26.75/hr

In Europe our operations are supported from Solothurn, Switzerland. Our Global Development Center ... Trigyn's direct client is looking for Help Desk Support Technician for contract assignment in ...

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All JobsHelp Desk Support JobsHelp Desk Support Jobs in Texas

Help Desk Support information

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How much do help desk support jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for help desk support in Texas is $21.57, according to ZipRecruiter salary data. Most workers in this role earn between $17.93 and $24.18 per hour, depending on experience, location, and employer.

What is help desk support?

Help Desk Support professionals are IT specialists who provide technical assistance and support to users experiencing issues with computer systems, software, or hardware. They typically respond to inquiries via phone, email, or chat, and help troubleshoot and resolve technical problems. Their responsibilities may include diagnosing issues, guiding users through solutions, and escalating more complex problems to higher-level IT staff. Help Desk Support is essential for maintaining smooth technology operations in organizations and ensuring user satisfaction.

Is help desk support a good career?

Help desk support is a viable career option for those interested in IT and customer service, offering opportunities to develop technical skills, troubleshoot hardware and software issues, and obtain certifications like CompTIA A+. The role often provides entry-level pathways into the IT field and can lead to advanced positions such as network administrator or systems analyst.

What are the most common challenges faced by help desk support professionals, and how can they effectively handle them?

Help Desk Support professionals often encounter challenges such as managing high volumes of support requests, troubleshooting unfamiliar technical issues, and communicating effectively with users of varying technical skill levels. To handle these challenges, it's important to prioritize tickets based on urgency, use available knowledge bases and documentation for problem-solving, and practice clear, patient communication. Developing strong organizational skills and a collaborative approach with IT colleagues also helps streamline issue resolution and enhances the overall support experience.

What is the difference between Help Desk Support vs Technical Support Specialist?

AspectHelp Desk SupportTechnical Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+, Cisco CCNA
Work EnvironmentHelp desk, call centers, remote supportTechnical troubleshooting, remote or on-site
Employer & IndustryIT service providers, corporate IT departmentsHardware/software vendors, IT departments
Common Search/ComparisonHelp Desk Support vs Technical Support Specialist

Help Desk Support primarily handles initial user issues, providing basic troubleshooting via phone or remote access. Technical Support Specialists often handle more complex technical problems, including hardware and software troubleshooting. While both roles require similar certifications and work in IT environments, Technical Support Specialists typically deal with advanced technical issues and may require additional technical skills.

What are the key skills and qualifications needed to thrive as a help desk support specialist, and why are they important?

To thrive as a Help Desk Support specialist, you need a solid understanding of computer systems, troubleshooting techniques, and customer service, often supported by a relevant IT certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems, remote desktop software, and common operating systems is typically required. Strong communication, patience, and problem-solving abilities help you effectively address user issues and maintain positive interactions. These skills are crucial for resolving technical problems quickly, ensuring user satisfaction, and keeping organizational IT systems running smoothly.

What qualifications do I need for help desk support?

Help desk support roles typically require a high school diploma or equivalent, with many employers preferring some post-secondary education or certifications in IT. Strong communication skills, basic knowledge of computer hardware and software, and familiarity with ticketing systems are important, and certifications like CompTIA A+ can enhance job prospects.
What are the most commonly searched types of Help Desk Support jobs in Texas? The most popular types of Help Desk Support jobs in Texas are:
What are popular job titles related to Help Desk Support jobs in Texas? For Help Desk Support jobs in Texas, the most frequently searched job titles are:
What job categories do people searching Help Desk Support jobs in Texas look for? The top searched job categories for Help Desk Support jobs in Texas are:
What cities in Texas are hiring for Help Desk Support jobs? Cities in Texas with the most Help Desk Support job openings:
Help Desk Support jobs near you
Infographic showing various Help Desk Support job openings in Texas as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $44,863 per year, or $21.6 per hour.

Help Desk Support Technician (Level II)

K2 Staffing, LLC

Dallas, TX • On-site

$70K - $90K/yr

Full-time

Medical, Dental, Vision, Life, PTO

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Summary

A growing Managed IT Services provider in Dallas, TX is seeking a skilled Help Desk Support Technician (Level II) to join their team. This role is ideal for an IT professional with hands-on experience supporting business environments, including Windows-based workstations and servers, networking infrastructure, and various hardware/software platforms. The right candidate will be comfortable handling escalations, troubleshooting complex issues, and delivering high-quality technical support in a fast-paced MSP setting.

Duties & Responsibilities

  • Technical Support & Troubleshooting
    • Provide advanced support for Windows 10/11 desktop environments
    • Troubleshoot and maintain Windows Server 2016 and 2019 systems
    • Diagnose and resolve networking and connectivity issues
    • Interpret system and event logs to identify root causes and implement solutions
    • Respond to and resolve escalated support tickets requiring deeper technical expertise
  • Systems Monitoring & Incident Response
    • Monitor RMM and alerting systems to proactively address performance or security concerns
    • Follow documented procedures to remediate alerts and system issues
  • User & Infrastructure Support
    • Manage new user setup, onboarding, and account provisioning
    • Install and configure network equipment and related infrastructure
    • Support LAN/WAN environments, including maintenance and troubleshooting
    • Deploy and support network hardware
  • Facility & Peripheral Systems Support
    • Provide support for integrated systems such as access control, security devices, lighting, and HVAC connectivity

Qualifications & Requirements

  • Minimum of three (3) years of experience in roles such as IT Help Desk, Desktop Support Technician, IT Support Analyst, or Service Desk Technician
  • Experience with firewall and network administration, specifically SonicWall and/or Meraki
  • Working knowledge of troubleshooting desktops, servers, and network infrastructure
  • Strong customer service orientation with a professional and approachable demeanor
  • Excellent written and verbal communication skills, including the ability to explain technical concepts clearly
  • Dependable and self-motivated with a strong sense of accountability
  • Eagerness to continue learning and expanding technical expertise

Company Description

K2 Staffing has been constructed on one of the most solid foundations in the industry, with roughly 40 years of combined business and recruiting knowledge. Through our vast experience, we understand locating and attracting the right talent can be comparable to ascending K2 - difficult, sometimes impossible, and potentially savage. With that said, we take a very methodical approach with our process, including a detailed discovery process ultimately leading to a customized plan of action for each of our clients. Our “high-tech, soft-touch” technique produces results that cannot be denied. We have embraced technology to its fullest, which provides us with top-quality candidates to choose from. That, however, does not disclude how important it is to roll up our sleeves and connect with people on a human level, avoiding short-term arrangements, disappointment, and a tremendous waste of time and money for all parties involved.

Whether you are a candidate seeking to locate a company to represent for the long haul, or you are a hiring manager for an organization searching for that 1 in a million, K2 Staffing is here to assist you. Utilizing our “high-tech, soft-touch” approach, we will successfully diagnose the needs and desires of both our clients and candidates, resulting in the perfect connection for years to come.

Mission:

“To alter the landscape of the staffing world incorporating a high-tech, soft-touch approach, connecting corporations with people, resulting in opportunities that enhance and improve the lives of others.”

Vision:

“Through positivity, desire, belief, and inspiration, we will be recognized as the new standard in the recruitment industry.”