ZipRecruiter

Log In

1

Help Desk Support Optum Jobs (NOW HIRING)

Robert Half

Help Desk Support Analyst

Jacksonville, FL · On-site

$18.21 - $21.09/hr

We are looking for a Help Desk Support Analyst to join a team in Jacksonville, Florida in a contract-to-permanent capacity. This position is ideal for someone who combines hands-on technical support ...

eCom Solutions Inc

Help Desk Support I

Golden, CO · On-site

$20.75 - $28/hr

Job Summary : eCom Solutions Inc is seeking a Help Desk Support I to provide technical assistance and support for computer systems and software applications. The role involves managing help desk ...

Nabholz Construction Services

Help Desk Support

Conway, AR · On-site

$17.50 - $23.75/hr

Provides support to all end users on a variety of issues. Identifies, researches, and resolves end ... Follow standard help desk procedures. * Follow up with customers and users to ensure complete ...

Nabholz Construction Services

Help Desk Support

Conway, AR · On-site

$17.50 - $23.75/hr

Provides support to all end users on a variety of issues. Identifies, researches, and resolves end ... Follow standard help desk procedures. * Follow up with customers and users to ensure complete ...

MV Transportation

Help Desk Support

Kent, WA · On-site

$37.80 - $40.95/hr

Responsibilities MV Transportation is seeking a SEATTLE-Help Desk Support . This individual shall be a self-starter, highly motivated and able to work in a fast-paced environment. This position is ...

New Hope

Help Desk Support Technician

Rock Hill, SC · On-site

$16.75 - $22.75/hr

The Help Desk Technician serves as the first point of contact for employees seeking technical assistance and support. This role is responsible for providing timely, customer-focused technical support ...

New Hope

Help Desk Support Technician

Rock Hill, SC · On-site

$16.75 - $22.75/hr

The Help Desk Technician serves as the first point of contact for employees seeking technical assistance and support. This role is responsible for providing timely, customer-focused technical support ...

Healthcare Support Staffing

Help Desk Support

Mason, OH · On-site

$18.75 - $25.50/hr

Company Description With a 16-year tradition of excellence. A single source provider of world-class technology products and services for the healthcare industry. We are at the forefront of delivering ...

Dixon

Help Desk Support Specialist

Chestertown, MD

$45K - $65K/yr

Help Desk Support Specialist Location : 1 Dixon Square, Chestertown, MD 21620 Hours: 8:00 AM - 5:00 PM, Monday through Friday Pay Range: $45k - $65k/annually Make the Right Connection--Build Your ...

HHUNY, Inc.

Help Desk Support Specialist

Rochester, NY · Remote

$25 - $28.85/hr

The Help Desk Support Specialist is assigned to support HHUNY by aiding HHUNY staff, care management agencies and HHUNY providers. The position will provide support for Netsmart CareManager, Okta ...

DuraServ Corp

Help Desk Support Specialist

Coppell, TX · On-site

Help Desk Support Specialist | IT | Tier II Support | Azure. O365. Dynamics 365. Own the Stack. DuraServ Corporate | Coppell, TX | On-Site Role | No Travel Required This Is Where Tier II Actually ...

Morfologica

Help Desk/Support Specialist

Reston, VA · On-site

Morfologica, Inc. is seeking several Help Desk/Support Specialist who are willing to support established software development teams at various Federal Facilities throughout Northern Virginia.

Ask IT consulting

Help Desk Support I

Denver, CO · On-site

$20.50 - $27.75/hr

Help Desk Support I Client: OIT Location: Denver, Colorado 8020 REQ ID: RQS2017-7111 Duration: 2 + Months Complete Description: Provides support to end users on a variety of issues. Identifies ...

previous page

Showing results 41-60

All JobsTechnology JobsDesktop Support JobsComputer Support Specialist JobsHelp Desk Support Optum Jobs

Help Desk Support Optum information

See salary details

$12

$23

$33

How much do help desk support optum jobs pay per hour?

As of Sep 15, 2026, the average hourly pay for help desk support optum in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What is a help desk support Optum?

A Help Desk Support role at Optum involves providing technical assistance and troubleshooting support to employees or clients experiencing IT-related issues. Responsibilities typically include diagnosing software and hardware problems, guiding users through solutions, and escalating complex cases when necessary. The job requires strong communication skills, problem-solving abilities, and knowledge of IT systems. Help Desk Support professionals ensure smooth operations by maintaining system functionality and assisting users efficiently.

What are the typical daily responsibilities of a help desk support Optum?

Help Desk Support professionals at Optum are primarily responsible for providing technical assistance to employees or clients, resolving IT issues via phone, email, or chat. Daily tasks include troubleshooting hardware and software problems, escalating complex issues to higher-level technical teams, and tracking tickets through resolution. You will work closely with other IT staff, as well as collaborate with departments across the organization, to ensure seamless operations. This role offers exposure to healthcare technology systems, providing a strong foundation for further growth within IT support or system administration careers.

What are the key skills and qualifications needed to thrive in the help desk support Optum position?

To excel as a Help Desk Support at Optum, you need strong troubleshooting abilities, customer service skills, and a background in IT support or related education. Familiarity with ticketing systems like ServiceNow, operating systems (Windows, macOS), and basic networking concepts is typically required, and IT certifications such as CompTIA A+ are often advantageous. Effective communication, patience, and the ability to work well under pressure distinguish top performers in this role. These skills ensure prompt resolution of technical issues, a positive user experience, and seamless collaboration within a healthcare technology environment.

More about Help Desk Support Optum jobs

What cities are hiring for Help Desk Support Optum jobs?

Cities with the most Help Desk Support Optum job openings:

What are popular job titles related to Help Desk Support Optum jobs?

For Help Desk Support Optum jobs, the most frequently searched job titles are:

Help Desk Support Optum jobs near you
Infographic showing various Help Desk Support Optum job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.

Help Desk Support Analyst

Jacksonville, FL • On-site

Robert Half
Recruiting and Staffing Services • 10K+ employees
Learn more about Robert Halfexternal

$18.21 - $21.09/hr

Temporary

Posted 5 days ago

Job description

We are looking for a Help Desk Support Analyst to join a team in Jacksonville, Florida in a contract-to-permanent capacity. This position is ideal for someone who combines hands-on technical support experience with strong analytical thinking and careful documentation practices. The role focuses on resolving service desk issues, identifying underlying causes of recurring problems, and turning technical findings into clear updates that support business decisions.
Responsibilities:
• Resolve incoming help desk requests by troubleshooting technical issues, documenting findings, and delivering timely support to end users.
• Investigate recurring incidents to determine underlying causes and recommend practical corrective actions that reduce repeat issues.
• Review technical information and support data to identify trends, exceptions, and opportunities for service improvement.
• Maintain accurate ticket records, support notes, and written procedures to ensure clear communication across teams.
• Use Excel and data visualization tools to organize large volumes of information and present meaningful insights.
• Partner with internal teams, customers, and external contacts to clarify issues, share updates, and support effective problem resolution.
• Manage multiple assignments in a fast-paced environment while adjusting priorities based on business needs and ticket volume.
• Contribute to a collaborative support environment while also working independently to move issues forward with minimal oversight.• At least 2 years of experience in help desk, desktop support, or service desk environments.
• Demonstrated skill in basic troubleshooting and handling service desk tickets from intake through resolution.
• Ability to perform root cause analysis and interpret technical details with a high level of accuracy.
• Strong written communication skills with the ability to create clear documentation and technical summaries.
• Proficiency with Microsoft Office, especially Excel, and the ability to learn new systems quickly.
• Experience working with large datasets, recognizing patterns, and translating findings into actionable recommendations.
• Strong interpersonal skills and the ability to work effectively with cross-functional teams, customers, and suppliers.
• Proven ability to stay organized, detail-oriented, and adaptable in a high-volume support setting.
Robert Half logo

About Robert Half

Sourced by ZipRecruiter

Founded in 1948, Robert Half pioneered the idea of professional talent solutions to connect opportunities at great companies with highly skilled job seekers. As business needs changed, we evolved to offer specialized talent solutions for finance and accounting, technology, administrative and customer support, creative and marketing, and legal fields. In 2002, we introduced our subsidiary, Protiviti, a global independent risk consulting and internal audit service, to support companies as they faced more strategic business challenges.

Industry

Recruiting and staffing services

Company size

10,000+ Employees

Headquarters location

San Ramon, CA, US

View All Robert Half Jobs