Denver, CO · On-site
$21 - $28.75/hr
Help Desk Support II (Salesforce/Jira) Location: Denver, Colorado (Remote) Job Type: Contract Experience: Minimum 3 years About the Role We are seeking an experienced Help Desk Support II ...
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Denver, CO · On-site
$21 - $28.75/hr
Help Desk Support II (Salesforce/Jira) Location: Denver, Colorado (Remote) Job Type: Contract Experience: Minimum 3 years About the Role We are seeking an experienced Help Desk Support II ...
Des Moines, IA · On-site
$19.50 - $26.25/hr
The Help Desk Support (HDS) resource provides technical assistance support over the phone and advice to end users for hardware, software and systems. Complete Description: Short Description: Perform ...
Des Moines, IA · On-site
$19.50 - $26.25/hr
The Help Desk Support (HDS) resource provides technical assistance support over the phone and advice to end users for hardware, software and systems. Complete Description: Short Description: Perform ...
Portland, OR · On-site
$21.25 - $28.75/hr
Help Desk Support Location: Portland , Oregon . * Provide assistance in moving desktop computers, peripherals, printers, and telephones for phased office remodel. * Contractor to have general ...
Portland, OR · On-site
$21.25 - $28.75/hr
Help Desk Support Location: Portland , Oregon . * Provide assistance in moving desktop computers, peripherals, printers, and telephones for phased office remodel. * Contractor to have general ...
$21 - $28.75/hr
Help Desk Support * Location: Denver, CO Short Description: Seeking a Helpdesk Analyst who will be responsible for assisting in the day-to-day activities surrounding break-fix activities.
$21 - $28.75/hr
Help Desk Support * Location: Denver, CO Short Description: Seeking a Helpdesk Analyst who will be responsible for assisting in the day-to-day activities surrounding break-fix activities.
Suffolk, VA · On-site
$30 - $35/hr
The Help Desk Support Technician is responsible for providing basic technical support for JEDD personnel. The JEDD is an integral part of the Joint Staff J7 and is responsible for shaping military ...
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Suffolk, VA · On-site
$30 - $35/hr
The Help Desk Support Technician is responsible for providing basic technical support for JEDD personnel. The JEDD is an integral part of the Joint Staff J7 and is responsible for shaping military ...
$20.25 - $27.50/hr
Help Desk Support Duration: 6 month (may extend) Location: Columbia Heights, MN Responsibilites: Perform diagnostics on PC hardware failures and resolve any problems with software applications Work ...
$20.25 - $27.50/hr
Help Desk Support Duration: 6 month (may extend) Location: Columbia Heights, MN Responsibilites: Perform diagnostics on PC hardware failures and resolve any problems with software applications Work ...
Suffolk, VA · On-site
$30 - $35/hr
The Help Desk Support Technician is responsible for providing basic technical support for JEDD personnel. The JEDD is an integral part of the Joint Staff J7 and is responsible for shaping military ...
Suffolk, VA · On-site
$30 - $35/hr
The Help Desk Support Technician is responsible for providing basic technical support for JEDD personnel. The JEDD is an integral part of the Joint Staff J7 and is responsible for shaping military ...
Indianapolis, IN · On-site
$19.50 - $26.75/hr
... help desk support Highly desired 0
Indianapolis, IN · On-site
$19.50 - $26.75/hr
... help desk support Highly desired 0
Secaucus, NJ · On-site
$20.75 - $28.50/hr
They are seeking a Help Desk Support professional to provide first tier support for IT related issues, maintain application expertise, and ensure timely resolution of customer calls. Responsibilities ...
Secaucus, NJ · On-site
$20.75 - $28.50/hr
They are seeking a Help Desk Support professional to provide first tier support for IT related issues, maintain application expertise, and ensure timely resolution of customer calls. Responsibilities ...
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Oklahoma City, OK · On-site
$50K - $60K/yr
Job Summary We are seeking a dynamic Help Desk Support Specialist to join our team and provide exceptional technical support to our clients. You MUST HAVE 3 years minimum of Federal government ...
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Oklahoma City, OK · On-site
$50K - $60K/yr
Job Summary We are seeking a dynamic Help Desk Support Specialist to join our team and provide exceptional technical support to our clients. You MUST HAVE 3 years minimum of Federal government ...
$19.75 - $26.75/hr
... Support. Answer Service Desk/Help Desk calls Working service tickets Other Technical duties as assigned Qualifications Skills/Experience: Demonstrated Problem-Solving and solution development skills ...
$19.75 - $26.75/hr
... Support. Answer Service Desk/Help Desk calls Working service tickets Other Technical duties as assigned Qualifications Skills/Experience: Demonstrated Problem-Solving and solution development skills ...
This help desk performs Tier 1 - 3 requirements and supports an estimated 2,500 customers. This work will be performed 100% on-client site on a prescribed RDO schedule. The Help Desk Support ...
This help desk performs Tier 1 - 3 requirements and supports an estimated 2,500 customers. This work will be performed 100% on-client site on a prescribed RDO schedule. The Help Desk Support ...
Newark, NJ · On-site
$21.50 - $29.25/hr
Responsibilities : • Primary responsibility is user support and customer service. Providing technical assistance via e-mail, phone, help desk ticketing system and in-person; • Basic ...
Newark, NJ · On-site
$21.50 - $29.25/hr
Responsibilities : • Primary responsibility is user support and customer service. Providing technical assistance via e-mail, phone, help desk ticketing system and in-person; • Basic ...
This help desk performs Tier 1 - 3 requirements and supports an estimated 2,500 customers. This work will be performed 100% on-client site on a prescribed RDO schedule. The Help Desk Support ...
This help desk performs Tier 1 - 3 requirements and supports an estimated 2,500 customers. This work will be performed 100% on-client site on a prescribed RDO schedule. The Help Desk Support ...
This help desk performs Tier 1 - 3 requirements and supports an estimated 2,500 customers. This work will be performed 100% on-client site on a prescribed RDO schedule. The Help Desk Support ...
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This help desk performs Tier 1 - 3 requirements and supports an estimated 2,500 customers. This work will be performed 100% on-client site on a prescribed RDO schedule. The Help Desk Support ...
San Antonio, TX · On-site
Kforce has a client in San Antonio, TX seeking a Help Desk Support Specialist. Key Responsibilities: * Provide Tier 1 and Tier 2 technical support via phone, email, chat, and remote support tools
San Antonio, TX · On-site
Kforce has a client in San Antonio, TX seeking a Help Desk Support Specialist. Key Responsibilities: * Provide Tier 1 and Tier 2 technical support via phone, email, chat, and remote support tools
$20.75 - $28.50/hr
Act as lead in these disciplines and provide support to level one Service Desk staff. Proactively work with 2nd tier groups for these disciplines to identify new problem trends and work through ...
$20.75 - $28.50/hr
Act as lead in these disciplines and provide support to level one Service Desk staff. Proactively work with 2nd tier groups for these disciplines to identify new problem trends and work through ...
Rome, NY · On-site
$18 - $21/hr
The Help Desk Support Tech Specialist resolves internal user problems and ensures correct operation of personal computers. Installs, troubleshoots, and repairs computer systems, hardware, and ...
Rome, NY · On-site
$18 - $21/hr
The Help Desk Support Tech Specialist resolves internal user problems and ensures correct operation of personal computers. Installs, troubleshoots, and repairs computer systems, hardware, and ...
Clearwater, FL · On-site
$18.50 - $25/hr
Help Desk Support Technician Join our dynamic IT support team as a Help Desk Support Technician, where you will play a vital role in providing first-line technical assistance to our users. This ...
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Clearwater, FL · On-site
$18.50 - $25/hr
Help Desk Support Technician Join our dynamic IT support team as a Help Desk Support Technician, where you will play a vital role in providing first-line technical assistance to our users. This ...
Salem, OR · On-site
$20 - $27.25/hr
We are always looking forward to bring aboard IT professionals and help them build a career in the ... Troubleshoot workstation hardware and operating system problems. Assist the Computer Support Desk ...
Salem, OR · On-site
$20 - $27.25/hr
We are always looking forward to bring aboard IT professionals and help them build a career in the ... Troubleshoot workstation hardware and operating system problems. Assist the Computer Support Desk ...
$12.74 - $14.66
2% of jobs
$14.66 - $16.59
6% of jobs
$16.59 - $18.51
12% of jobs
$19.05 is the 25th percentile. Wages below this are outliers.
$18.51 - $20.43
17% of jobs
The median wage is $21.97 / hr.
$20.43 - $22.36
16% of jobs
$22.36 - $24.28
16% of jobs
$25.24 is the 75th percentile. Wages above this are outliers.
$24.28 - $26.20
12% of jobs
$26.20 - $28.13
7% of jobs
$28.13 - $30.05
6% of jobs
$30.05 - $31.97
3% of jobs
$31.97 - $33.89
2% of jobs
$12
$23
$33
A Help Desk Support role at Optum involves providing technical assistance and troubleshooting support to employees or clients experiencing IT-related issues. Responsibilities typically include diagnosing software and hardware problems, guiding users through solutions, and escalating complex cases when necessary. The job requires strong communication skills, problem-solving abilities, and knowledge of IT systems. Help Desk Support professionals ensure smooth operations by maintaining system functionality and assisting users efficiently.
Help Desk Support professionals at Optum are primarily responsible for providing technical assistance to employees or clients, resolving IT issues via phone, email, or chat. Daily tasks include troubleshooting hardware and software problems, escalating complex issues to higher-level technical teams, and tracking tickets through resolution. You will work closely with other IT staff, as well as collaborate with departments across the organization, to ensure seamless operations. This role offers exposure to healthcare technology systems, providing a strong foundation for further growth within IT support or system administration careers.
To excel as a Help Desk Support at Optum, you need strong troubleshooting abilities, customer service skills, and a background in IT support or related education. Familiarity with ticketing systems like ServiceNow, operating systems (Windows, macOS), and basic networking concepts is typically required, and IT certifications such as CompTIA A+ are often advantageous. Effective communication, patience, and the ability to work well under pressure distinguish top performers in this role. These skills ensure prompt resolution of technical issues, a positive user experience, and seamless collaboration within a healthcare technology environment.
Cities with the most Help Desk Support Optum job openings:
For Help Desk Support Optum jobs, the most frequently searched job titles are:
Denver, CO • On-site
$21 - $28.75/hr
Contractor
Re-posted 14 days ago
Job Title: Help Desk Support II (Salesforce/Jira)
Location: Denver, Colorado (Remote)
Job Type: Contract
Experience: Minimum 3 years
About the RoleWe are seeking an experienced Help Desk Support II professional to provide technical support for Salesforce CRM and enterprise applications. This fully remote role involves troubleshooting application issues, managing incidents through Jira, and delivering excellent end-user support in a fast-paced technology environment.
ResponsibilitiesProvide technical support for Salesforce CRM and integrated third-party applications.
Respond to support requests via email, phone, and virtual meetings.
Troubleshoot and resolve application and technical issues.
Log, track, and manage incidents using Salesforce Help Desk and Jira.
Prioritize, categorize, and assign incidents based on business impact.
Escalate complex issues to appropriate technical teams.
Validate reported bugs and assist with root cause analysis.
Document issues, resolutions, and troubleshooting steps.
Keep users updated throughout the incident resolution process.
Minimum 3 years of Help Desk, Technical Support, or Application Support experience.
Hands-on experience supporting Salesforce CRM applications.
Experience with Jira or similar ticketing/incident management tools.
Strong troubleshooting and analytical skills.
Proficiency with Microsoft Office and Google Workspace.
Excellent written and verbal communication skills.
Ability to work independently in a remote environment.
Salesforce Administrator Certification (completed or in progress).
Experience supporting enterprise SaaS applications.
Familiarity with Salesforce Service Cloud or Help Desk environments.
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In the dynamic landscape of today’s business environment, flexibility is key. At Centstone, we understand the unique demands of your industry and offer tailored Contract Hiring solutions to empower your organization with the right talent when you need it most.
Recruiting and staffing services
51 - 200 Employees
Hazlet, NJ, US
2022
