West Plains, MO · On-site
$19.75 - $26.75/hr
The IT Help Desk Support Analyst functions as a key team member in a customer service-driven Help Desk environment and provides front-line support for both desktop and laptop users. This person will ...
West Plains, MO · On-site
$19.75 - $26.75/hr
The IT Help Desk Support Analyst functions as a key team member in a customer service-driven Help Desk environment and provides front-line support for both desktop and laptop users. This person will ...
Philadelphia, PA · On-site
$19 - $25.75/hr
Almo Corporation is seeking a Help Desk Support professional to serve as the first line of support for computer software applications and hardware. The role involves troubleshooting issues, providing ...
Philadelphia, PA · On-site
$19 - $25.75/hr
Almo Corporation is seeking a Help Desk Support professional to serve as the first line of support for computer software applications and hardware. The role involves troubleshooting issues, providing ...
The Help Desk Support Specialist will provide Tier 1 Service Desk Support for all applications supported by HQMC ARI. Essential Duties and Responsibilities * Answering phones and entering initial ...
Quick apply
The Help Desk Support Specialist will provide Tier 1 Service Desk Support for all applications supported by HQMC ARI. Essential Duties and Responsibilities * Answering phones and entering initial ...
West Plains, MO · On-site
$19.75 - $26.75/hr
The IT Help Desk Support Analyst functions as a key team member in a customer service-driven Help Desk environment and provides front-line support for both desktop and laptop users. This person will ...
West Plains, MO · On-site
$19.75 - $26.75/hr
The IT Help Desk Support Analyst functions as a key team member in a customer service-driven Help Desk environment and provides front-line support for both desktop and laptop users. This person will ...
The Help Desk Support Specialist will provide Tier 1 Service Desk Support for all applications supported by HQMC ARI. Essential Duties and Responsibilities * Answering phones and entering initial ...
The Help Desk Support Specialist will provide Tier 1 Service Desk Support for all applications supported by HQMC ARI. Essential Duties and Responsibilities * Answering phones and entering initial ...
Dallas, TX · On-site
$19.75 - $26.75/hr
... Support. Answer Service Desk/Help Desk calls Working service tickets Other Technical duties as assigned Qualifications Skills/Experience: Demonstrated Problem-Solving and solution development skills ...
Dallas, TX · On-site
$19.75 - $26.75/hr
... Support. Answer Service Desk/Help Desk calls Working service tickets Other Technical duties as assigned Qualifications Skills/Experience: Demonstrated Problem-Solving and solution development skills ...
Los Angeles, CA · On-site
$22 - $30.25/hr
Requirements • Two to five years of working experience in roles such as Help Desk Systems Analyst or IT Support Specialist. • Experience and proficiency in the use and support of MS ...
Los Angeles, CA · On-site
$22 - $30.25/hr
Requirements • Two to five years of working experience in roles such as Help Desk Systems Analyst or IT Support Specialist. • Experience and proficiency in the use and support of MS ...
$20 - $27.25/hr
We are always looking forward to bring aboard IT professionals and help them build a career in the ... Troubleshoot workstation hardware and operating system problems. Assist the Computer Support Desk ...
$20 - $27.25/hr
We are always looking forward to bring aboard IT professionals and help them build a career in the ... Troubleshoot workstation hardware and operating system problems. Assist the Computer Support Desk ...
Coralville, IA · On-site
$18.75 - $25.50/hr
Work will be performed in a structured Help Desk setting. The IT Support Analyst position acts as the front-line customer contact point for Health Care Information Systems. The position provides ...
Coralville, IA · On-site
$18.75 - $25.50/hr
Work will be performed in a structured Help Desk setting. The IT Support Analyst position acts as the front-line customer contact point for Health Care Information Systems. The position provides ...
Lakewood, CO · On-site
$20 - $27/hr
Tier I & II Support - Provides Tier 1 and Tier II support for a wide range of service offerings ... Share information and ideas, communicate constructively about issues and problems, and help to ...
Lakewood, CO · On-site
$20 - $27/hr
Tier I & II Support - Provides Tier 1 and Tier II support for a wide range of service offerings ... Share information and ideas, communicate constructively about issues and problems, and help to ...
Secaucus, NJ · On-site
$20.75 - $28.50/hr
Act as lead in these disciplines and provide support to level one Service Desk staff. Proactively work with 2nd tier groups for these disciplines to identify new problem trends and work through ...
Secaucus, NJ · On-site
$20.75 - $28.50/hr
Act as lead in these disciplines and provide support to level one Service Desk staff. Proactively work with 2nd tier groups for these disciplines to identify new problem trends and work through ...
The Help Desk Support Technician will play a crucial role in supporting our employees throughout the enterprise. Under direct supervision with guidance as needed, this position is responsible for ...
Quick apply
The Help Desk Support Technician will play a crucial role in supporting our employees throughout the enterprise. Under direct supervision with guidance as needed, this position is responsible for ...
Dallas, TX · On-site
$20.25 - $27.75/hr
Yardi Help Desk Support About Assetsoft: Assetsoft is a global technology consulting firm specializing in innovative software development, business process optimization, systems integration, and ...
Dallas, TX · On-site
$20.25 - $27.75/hr
Yardi Help Desk Support About Assetsoft: Assetsoft is a global technology consulting firm specializing in innovative software development, business process optimization, systems integration, and ...
Santa Ana, CA · On-site
$22/hr
The Help Desk Support Technician will play a crucial role in supporting our employees throughout the enterprise. Under direct supervision with guidance as needed, this position is responsible for ...
Santa Ana, CA · On-site
$22/hr
The Help Desk Support Technician will play a crucial role in supporting our employees throughout the enterprise. Under direct supervision with guidance as needed, this position is responsible for ...
Rome, NY · On-site
$18 - $21/hr
The Help Desk Support Tech Specialist resolves internal user problems and ensures correct operation of personal computers. Installs, troubleshoots, and repairs computer systems, hardware, and ...
Rome, NY · On-site
$18 - $21/hr
The Help Desk Support Tech Specialist resolves internal user problems and ensures correct operation of personal computers. Installs, troubleshoots, and repairs computer systems, hardware, and ...
Montgomery, AL · On-site
TechFlow Inc. is seeking dedicated and skilled Help Desk Support professionals to join our dynamic team. In this role, you'll provide crucial Tier II and III support for the Enterprise Logistics ...
Montgomery, AL · On-site
TechFlow Inc. is seeking dedicated and skilled Help Desk Support professionals to join our dynamic team. In this role, you'll provide crucial Tier II and III support for the Enterprise Logistics ...
Rome, NY · On-site
$18 - $21/hr
The Help Desk Support Tech Specialist resolves internal user problems and ensures correct operation of personal computers. Installs, troubleshoots, and repairs computer systems, hardware, and ...
Quick apply
Rome, NY · On-site
$18 - $21/hr
The Help Desk Support Tech Specialist resolves internal user problems and ensures correct operation of personal computers. Installs, troubleshoots, and repairs computer systems, hardware, and ...
Montgomery, AL · On-site
TechFlow Inc. is seeking dedicated and skilled Help Desk Support professionals to join our dynamic team. In this role, you'll provide crucial Tier II and III support for the Enterprise Logistics ...
Montgomery, AL · On-site
TechFlow Inc. is seeking dedicated and skilled Help Desk Support professionals to join our dynamic team. In this role, you'll provide crucial Tier II and III support for the Enterprise Logistics ...
The Help Desk Support Tech Specialist resolves internal user problems and ensures correct operation of personal computers. Installs, troubleshoots, and repairs computer systems, hardware, and ...
The Help Desk Support Tech Specialist resolves internal user problems and ensures correct operation of personal computers. Installs, troubleshoots, and repairs computer systems, hardware, and ...
Alpharetta, GA · On-site
$20 - $27.25/hr
Help Desk Support 709984 Atlanta GA Remote Long-Term The ID Analyst will work remotely, for the Office of Information Technology processing, the onboard and offboard of employees and contractors ...
Alpharetta, GA · On-site
$20 - $27.25/hr
Help Desk Support 709984 Atlanta GA Remote Long-Term The ID Analyst will work remotely, for the Office of Information Technology processing, the onboard and offboard of employees and contractors ...
$12.74 - $14.66
2% of jobs
$14.66 - $16.59
6% of jobs
$16.59 - $18.51
12% of jobs
$19.05 is the 25th percentile. Wages below this are outliers.
$18.51 - $20.43
17% of jobs
The median wage is $21.97 / hr.
$20.43 - $22.36
16% of jobs
$22.36 - $24.28
16% of jobs
$25.24 is the 75th percentile. Wages above this are outliers.
$24.28 - $26.20
12% of jobs
$26.20 - $28.13
7% of jobs
$28.13 - $30.05
6% of jobs
$30.05 - $31.97
3% of jobs
$31.97 - $33.89
2% of jobs
$12
$23
$33
A Help Desk Support role at Optum involves providing technical assistance and troubleshooting support to employees or clients experiencing IT-related issues. Responsibilities typically include diagnosing software and hardware problems, guiding users through solutions, and escalating complex cases when necessary. The job requires strong communication skills, problem-solving abilities, and knowledge of IT systems. Help Desk Support professionals ensure smooth operations by maintaining system functionality and assisting users efficiently.
Help Desk Support professionals at Optum are primarily responsible for providing technical assistance to employees or clients, resolving IT issues via phone, email, or chat. Daily tasks include troubleshooting hardware and software problems, escalating complex issues to higher-level technical teams, and tracking tickets through resolution. You will work closely with other IT staff, as well as collaborate with departments across the organization, to ensure seamless operations. This role offers exposure to healthcare technology systems, providing a strong foundation for further growth within IT support or system administration careers.
To excel as a Help Desk Support at Optum, you need strong troubleshooting abilities, customer service skills, and a background in IT support or related education. Familiarity with ticketing systems like ServiceNow, operating systems (Windows, macOS), and basic networking concepts is typically required, and IT certifications such as CompTIA A+ are often advantageous. Effective communication, patience, and the ability to work well under pressure distinguish top performers in this role. These skills ensure prompt resolution of technical issues, a positive user experience, and seamless collaboration within a healthcare technology environment.
$19.75 - $26.75/hr
Full-time
Re-posted 5 days ago
The IT Help Desk Support Analyst functions as a key team member in a customer service-driven Help Desk environment and provides front-line support for both desktop and laptop users. This person will also interact with managers, departmental liaisons, and key hospital staff and collaborate with other Help Desk analysts, infrastructure support personnel, and application support personnel. Consequently, this role requires excellent customer service and good verbal and written communication skills and the ability to work closely with users to resolve their computer-related challenges.
Bachelor’s degree, ideally in computer systems design or computer science (or equivalent experience).
