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Help Desk Support Optum Jobs (NOW HIRING)

Rome Health

Help Desk Support Specialist

Rome, NY · On-site

The Help Desk Support Tech Specialist resolves internal user problems and ensures correct operation of personal computers. Installs, troubleshoots, and repairs computer systems, hardware, and ...

InterSources Inc

Help Desk Support Technician

Jackson, MS · On-site

$17.50 - $23.50/hr

They are seeking a Help Desk Support Technician to provide all levels of IT support to their customer base, focusing on desktop/laptop repair, troubleshooting, and support for O365 Applications.

NexForm, Inc.

Help Desk Support Specailist

Big Rapids, MI · On-site

$65K - $80K/hr

Help Desk Support Specialist Reports to: IT Support Supervisor Location: Battle Creek, MI The Help Desk Support Specialist is responsible for providing first-level technical support to employees at ...

Assetsoft

Yardi Help Desk Support

Dallas, TX · On-site

$20.25 - $27.75/hr

Yardi Help Desk Support About Assetsoft: Assetsoft is a global technology consulting firm specializing in innovative software development, business process optimization, systems integration, and ...

Arete Technologies, Inc.

Help Desk Support

Coralville, IA

$18.75 - $25.50/hr

Work will be performed in a structured Help Desk setting. The IT Support Analyst position acts as the front-line customer contact point for Health Care Information Systems. The position provides ...

InterSources Inc

Help Desk Support Technician

Jackson, MS · On-site

$17.50 - $23.50/hr

The Help Desk Support Technician will focus on providing IT support to customers, including troubleshooting and assisting with software and hardware issues. Responsibilities : • Providing all ...

Rome Health

Help Desk Support Specialist

Rome, NY · On-site

$18 - $21/hr

The Help Desk Support Tech Specialist resolves internal user problems and ensures correct operation of personal computers. Installs, troubleshoots, and repairs computer systems, hardware, and ...

Integrated Resources INC

Help Desk Support

Clinton, MS · On-site

$17.25 - $23.50/hr

Qualifications Bachelor's degree from a four-year college or university preferred. 2+ years customer support/help desk experience. Strong communication, interpersonal, and analytical skills Ability ...

Infojini Inc

Help Desk Support

Lakewood, CO

$20 - $27/hr

Tier I & II Support - Provides Tier 1 and Tier II support for a wide range of service offerings ... Share information and ideas, communicate constructively about issues and problems, and help to ...

Crowdstaffing

Help Desk Support

Denver, CO

$20.50 - $27.75/hr

... CA Service Desk, and Mainframe. Due to the importance of this position, it is expected that a person supporting IAM has basic troubleshooting skills with networking and computer systems, can ...

MV Transportation

Help Desk Support

Kent, WA

$37.80 - $40.95/hr

MV Transportation is seeking a SEATTLE-Help Desk Support . This individual shall be a self-starter, highly motivated and able to work in a fast-paced environment. This position is responsible for ...

Prescient Edge

Help Desk Support Engineer

Doral, FL · On-site

Job Title Help Desk Support Engineer Location Doral, FL 33122 US (Primary) Category Intelligence Job Type Full-Time Career Level Staff Education Associate Degree Travel Security Clearance Required ...

MV Transportation

Help Desk Support

Kent, WA · On-site

$37.80 - $40.95/hr

Responsibilities MV Transportation is seeking a SEATTLE-Help Desk Support This individual shall be a self-starter, highly motivated and able to work in a fast-paced environment. This position is ...

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Help Desk Support Optum information

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$12

$23

$33

How much do help desk support optum jobs pay per hour?

As of Sep 15, 2026, the average hourly pay for help desk support optum in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What is a help desk support Optum?

A Help Desk Support role at Optum involves providing technical assistance and troubleshooting support to employees or clients experiencing IT-related issues. Responsibilities typically include diagnosing software and hardware problems, guiding users through solutions, and escalating complex cases when necessary. The job requires strong communication skills, problem-solving abilities, and knowledge of IT systems. Help Desk Support professionals ensure smooth operations by maintaining system functionality and assisting users efficiently.

What are the typical daily responsibilities of a help desk support Optum?

Help Desk Support professionals at Optum are primarily responsible for providing technical assistance to employees or clients, resolving IT issues via phone, email, or chat. Daily tasks include troubleshooting hardware and software problems, escalating complex issues to higher-level technical teams, and tracking tickets through resolution. You will work closely with other IT staff, as well as collaborate with departments across the organization, to ensure seamless operations. This role offers exposure to healthcare technology systems, providing a strong foundation for further growth within IT support or system administration careers.

What are the key skills and qualifications needed to thrive in the help desk support Optum position?

To excel as a Help Desk Support at Optum, you need strong troubleshooting abilities, customer service skills, and a background in IT support or related education. Familiarity with ticketing systems like ServiceNow, operating systems (Windows, macOS), and basic networking concepts is typically required, and IT certifications such as CompTIA A+ are often advantageous. Effective communication, patience, and the ability to work well under pressure distinguish top performers in this role. These skills ensure prompt resolution of technical issues, a positive user experience, and seamless collaboration within a healthcare technology environment.

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Infographic showing various Help Desk Support Optum job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.

Help Desk Support Specialist

Boston, MA • On-site

Motion Recruitment Partners, LLC
Recruiting and Staffing Services • 1 - 5K employees
Learn more about Motion Recruitment Partners, LLCexternal

Other

Re-posted 13 days ago

Job description

A healthcare-focused investment organization in Waltham, MA is seeking an IT Help Desk Support Specialist to join their team and provide hands-on technical support in a professional corporate environment. This role is onsite for 5 days per week.
This role is ideal for an IT support professional who enjoys being the first point of contact for users, solving technical issues, and improving the overall employee technology experience. This is a great opportunity for someone looking to expand their enterprise IT experience, work with modern workplace technologies, and make an immediate impact within a collaborative team.
Contract Duration: 6 months with opportunity of extension or conversion
Required Skills & Experience
  • 2 + years of experience providing level 1 & 2 Help Desk Support, or IT Support
  • Strong experience with Microsoft 365 administration
  • Experience with Microsoft Entra ID and Intune
  • Strong troubleshooting skills across:
    • Windows desktop/laptops
    • Hardware and software issues
    • User access and account management
    • Microsoft applications
  • Experience supporting enterprise users in an onsite environment
  • Strong communication and customer service skills

Desired Skills & Experience
  • Experience troubleshooting and supporting zoom
  • Familiarity with AI tools such as Claude
  • Experience documenting processes and improving support workflow

What You Will Be Doing
Tech Breakdown
  • 40% Microsoft applications
  • 30% End User Support
  • 20% Zoom and iOS Device Support
  • 10 % Documentation
Daily Responsibilities
  • 65% Hands On
  • 35% Collaboration

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