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Help Desk Software Administrator Jobs (NOW HIRING)

Pomeroy

Help Desk Technician

Plano, TX · On-site

$18.75 - $25.25/hr

Experience working with fax machines, computer software, and telephone technology * Experience working with and skilled in the use of help desk software Other Qualifications * Basic business and ...

Pomeroy

Help Desk Specialist

Plano, TX · On-site

Experience working with fax machines, computer software, and telephone technology * Experience working with and skilled in the use of help desk software Other Qualifications * Basic business and ...

VPGC, LLC.

IT Help Desk Support

Hinton, VA

$43K - $53K/yr

IT Help Desk Support Location: Hinton, VA 22831 We are seeking a dedicated and knowledgeable IT Hel ... Install, modify, and repair computer hardware and software. * Maintain daily performance of ...

Pomeroy

Help Desk Technician

Plano, TX · On-site

$18.75 - $25.25/hr

Experience working with fax machines, computer software, and telephone technology * Experience working with and skilled in the use of help desk software Other Qualifications * Basic business and ...

NEOGOV

Systems Analyst II - IT Help Desk

Durango, CO · On-site

Responsibilities : • Administer Help Desk Operations: Oversee the City's help desk software and serve as one of the main contacts for IT support. You'll deliver timely and effective assistance ...

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Help Desk Software Administrator information

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$34.5K

$55.9K

$76.5K

How much do help desk software administrator jobs pay per year?

As of Sep 10, 2026, the average yearly pay for help desk software administrator in the United States is $55,921.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,500.00 and $66,000.00 per year, depending on experience, location, and employer.

What is the difference between Help Desk Software Administrator vs Help Desk Technician?

AspectHelp Desk Software AdministratorHelp Desk Technician
CredentialsIT certifications (e.g., CompTIA A+, Network+), experience with help desk softwareBasic IT certifications, technical support training
Work EnvironmentAdministering help desk systems, configuring software, managing user accessProviding technical support, troubleshooting end-user issues
Employer & IndustryIT departments, service providers, large organizationsHelp desks, customer support centers, small to medium businesses
Search & Comparison IntentUnderstanding system administration roles, software managementTechnical support tasks, troubleshooting skills

The Help Desk Software Administrator focuses on managing and configuring help desk software systems, ensuring smooth operation and user management. In contrast, Help Desk Technicians primarily provide direct technical support to end-users, troubleshooting hardware and software issues. Both roles are essential in IT support but differ in responsibilities and focus areas.

What cities are hiring for Help Desk Software Administrator jobs?

Cities with the most Help Desk Software Administrator job openings:

What states have the most Help Desk Software Administrator jobs?

States with the most job openings for Help Desk Software Administrator jobs include:

What are popular job titles related to Help Desk Software Administrator jobs?

For Help Desk Software Administrator jobs, the most frequently searched job titles are:

Help Desk Software Administrator jobs near you

IT Help Desk Administrator

Hoffman Estates, IL • On-site

Dmg-Mori-Usa,-Inc
See more jobs at Dmg-Mori-Usa,-Incexternal

$65K - $70K/yr

Other

Re-posted 3 days ago

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

IT Help Desk Administrator

Full Time Hoffman Estates, IL, US

21 days ago Requisition ID: 1549

Salary Range: $65,000.00 To $70,000.00 Annually

Job Title: IT Help Desk Administrator - IT Operations (Helpdesk & Desktop Support)

Hours: Monday-Friday, 8:30am to 5:30pm

Classification: Exempt

Position Overview:

We are seeking a motivated and customer-focused IT Help Desk Administrator to provide technical support for end users across DMG MORI USA locations. This role is responsible for delivering technical support services, troubleshooting hardware and software issues, supporting mobile devices, maintaining IT inventory, and assisting with endpoint deployments.

The successful candidate will possess strong technical troubleshooting skills, excellent customer service abilities, and a passion for helping users resolve technology challenges. This position plays a key role in ensuring a reliable, secure, and productive IT environment for employees throughout the organization.

Key Responsibilities:

  • Provide technical support services to employees across a wide range of hardware, software, mobile devices, and business application needs.
  • Troubleshoot and resolve hardware, software, operating system, and application problems for local and remote users.
  • Provide white glove technical support to executives and senior leadership, ensuring timely resolution of issues with minimal disruption to business operations.
  • Perform computer provisioning, software deployment, workstation setup, replacement, and configuration.
  • Support and troubleshoot Apple iPhone and iPad devices.
  • Assist with user onboarding and offboarding activities, including device preparation and account setup.
  • Diagnose and resolve conference room technology issues, including video conferencing platforms, display systems, audio devices, and meeting room peripherals.
  • Install, configure, and maintain approved business software and hardware.
  • Track and maintain IT asset inventory, ensuring hardware and software records remain accurate.
  • Document technical issues, resolutions, and support procedures within the IT ticketing system and knowledgebase.
  • Escalate complex technical issues to senior IT staff when necessary.
  • Communicate effectively with both technical and non-technical users while maintaining a high level of customer service.
  • Identify recurring issues and assist with developing long-term solutions and process improvements.
  • Support IT projects and technology initiatives as assigned.
  • Perform other duties and projects as assigned.

Required Qualifications:

  • Bachelor’s degree in information technology, Computer Science, or a related field preferred.
  • Minimum of 3 years of experience in a Help Desk, Desktop Support, or IT Support role.
  • Experience supporting Microsoft Windows and Microsoft 365 environments.
  • Experience managing and troubleshooting mobile devices, including iOS/iPadOS
  • Familiarity with Active Directory, endpoint management solutions, and remote support tools.
  • Experience with computer imaging, software deployment, and hardware troubleshooting.
  • Strong troubleshooting and analytical skills across desktop, mobile, server, and networking technologies.
  • Ability to install, configure, and support various hardware and software platforms.
  • Experience working effectively with technical and non-technical personnel.
  • Excellent communication, organizational, and customer service skills.
  • Certifications such as A+, Network+, Security+, Microsoft 365 Endpoint Administrator, ITIL, or similar are highly desirable.

General office environment will be experienced. There will be periodic exposure to manufacturing environments, which may present possible hazards such as noise, electricity, chemicals, heavy equipment, and other automated and manual machinery.

Physical Demands:

  • Frequent: Sitting at the desk, utilizing computers and phones, standing, walking, and reaching
  • Periodic: Repetitive foot, leg, hand, arm, shoulder, and torso movements. Bending, squatting, stooping, reaching, pushing, pulling, and lifting
  • Occasional: Lifting or moving up to 50lbs
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