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Help Desk Software Administrator Jobs in California

Producers Dairy Foods Inc.

Help Desk Technician

Fresno, CA · On-site

$19.75 - $26.75/hr

... and resolve technical hardware and/or software issues efficiently. • Document issue ... Identify and communicate recurring issues to system administrators and/or managers. • Work with ...

Clark Pacific

Help Desk Technician 1

Woodland, CA · On-site

$24 - $28/hr

The growth plan now includes admin offices in Phoenix and Boise, a new plant location being built ... Troubleshoot hardware and software issues in person, through remote tools, by phone, or via chat.

AC Pro

Help Desk Technician

Rancho Cucamonga, CA · On-site

$26 - $32/hr

Analyze, troubleshoot, and resolve computer hardware, software, network, and system-related issues ... Administer and maintain Office 365 mail flow rules and related email configurations. * Perform ...

Info Way Solutions

Help Desk

Fremont, CA · On-site

$22 - $29.75/hr

Info Way Solutions is seeking a Help Desk professional in Charlotte, NC. The role involves ... software • Customer Service experience • Microsoft Office suite • Active Directory • ...

Wood Rodgers

Help Desk Analyst

Roseville, CA · On-site

$19.75 - $24.75/hr

Help Desk Analyst Department: Technology Employment Type: Full Time Location: Roseville, CA ... Install software, configure workstations, perform hardware troubleshooting, and support user access ...

iFlow Inc

Service Desk Administrator

Irvine, CA · On-site

Service Desk Administrator Location:14410 Myford (Irvine, California) Duration:1 Years Experience:7 ... software - Provide the first line of defense for end-user computing support within IT - Help ...

Onsite Computing

Level 2 Help Desk Technician

Corona, CA · On-site

$20.75 - $28/hr

Diagnose and resolve advanced hardware, software, and network issues for clients. * Escalate ... Modern Desktop Administrator, AWS) are a plus. Benefits: * Competitive salary and benefits package.

Klinedinst PC

Help Desk Technician

San Diego, CA · On-site

$21.64 - $24.04/hr

Help Desk Technician responsibilities include: * Maintain computer hardware of on-prem and hybrid ... Install and update software applications as required; * Establish and maintain network users, user ...

Klinedinst PC

Help Desk Technician

San Diego, CA · On-site

$21.64 - $24.04/hr

Help Desk Technician responsibilities include: * Maintain computer hardware of on-prem and hybrid ... Install and update software applications as required; * Establish and maintain network users, user ...

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Help Desk Software Administrator information

What is the difference between Help Desk Software Administrator vs Help Desk Technician?

AspectHelp Desk Software AdministratorHelp Desk Technician
CredentialsIT certifications (e.g., CompTIA A+, Network+), experience with help desk softwareBasic IT certifications, technical support training
Work EnvironmentAdministering help desk systems, configuring software, managing user accessProviding technical support, troubleshooting end-user issues
Employer & IndustryIT departments, service providers, large organizationsHelp desks, customer support centers, small to medium businesses
Search & Comparison IntentUnderstanding system administration roles, software managementTechnical support tasks, troubleshooting skills

The Help Desk Software Administrator focuses on managing and configuring help desk software systems, ensuring smooth operation and user management. In contrast, Help Desk Technicians primarily provide direct technical support to end-users, troubleshooting hardware and software issues. Both roles are essential in IT support but differ in responsibilities and focus areas.

Help Desk Software Administrator jobs near you

Help Desk Technician

Fresno, CA • On-site

Producers Dairy Foods Inc.
201 - 500 employees
Learn more about Producers Dairy Foods Inc.external

$19.75 - $26.75/hr

Full-time

Re-posted 16 days ago

Producers Dairy rating

8.7

Company rating: 8.7 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

27th of 445 rated food and drinks producers

Job description

Job Summary:
Producers Dairy Foods is a leading supplier and distributor of high-quality dairy products, and they are seeking a dedicated Help Desk Technician to support their internal users. The role involves providing technical assistance for IT assets, troubleshooting issues, and maintaining communication with end-users to ensure timely resolution of support requests.
Responsibilities:
• The Help Desk Technician is the first point-of-contact for end-users seeking technical assistance. Requests can be in person, via phone, or email. Requests can be for all company-issued IT assets, including, PC, laptop, mobile phone, handheld devices, network connectivity, and applications.
• Communication: Must be able to effectively communicate with non-technical end-users, to gather details about reported issues, ensuring accurate and timely resolution of support issue.
• Provide timely updates to internal customers on ticket status. Maintain support ticket information.
• Must be able to effectively escalate unresolved issues to the next level of support personnel. Escalation will include passing all relevant details about the issue to the escalation resource.
• Must have ability to troubleshoot, diagnose, and resolve technical hardware and/or software issues efficiently.
• Document issue, troubleshooting steps, and final resolution in the ticketing system.
• Maintain technical documentation on installation of software, configuration of hardware and troubleshooting steps.
• Continuous improvement: Help identify areas for improvement in our services. Identify and communicate recurring issues to system administrators and/or managers.
• Work with external vendors, as needed, to ensure sufficient internal transfer of knowledge.
• Overnight travel to other company locations, as required.
• Completion of assigned projects.
• Provide accurate and timely reports to management on support ticket and project status.
• Other duties as assigned.
Qualifications:
Required:
• High School Diploma or GED.
• Six months to two years' experience in help desk support is preferred.
• Must have excellent communication and training skills.
• Must be humble, approachable and honest.
• Demonstrate good judgement, problem solving and decision-making skills as well as being an organized record keeper.
• Must be self-starter who can work independently and deliver accurate, timely results.
• Demonstrated organization and accuracy skills; self-motivated, detail oriented and able to handle multiple projects/tasks with competing deadlines.
• Must demonstrate the ability to solve problems, accept constructive feedback and show flexibility should priorities and/or deadlines change.
• Excellent verbal and written skills and a high degree of emotional intelligence. Must be able to build productive relationships across all levels of an organization.
Company:
Producers Dairy is a supplier and distributor of high-quality, multiple award-winning dairy products. Founded in 1932, the company is headquartered in Fresno, USA, with a team of 501-1000 employees. The company is currently Late Stage.

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