ZipRecruiter

Log In

1

Help Desk Software Administrator Jobs in Colorado

NEOGOV

Systems Analyst II - IT Help Desk

Durango, CO · On-site

Responsibilities : • Administer Help Desk Operations: Oversee the City's help desk software and serve as one of the main contacts for IT support. You'll deliver timely and effective assistance ...

KBR, Inc.

Help Desk Manager

Colorado Springs, CO · On-site

Additionally, you will apply GitOps principles for software delivery automation, ensuring that ... Collaborate with DevOps engineers, developers, and system administrators to ensure effective issue ...

KBR

Help Desk Manager

Colorado Springs, CO

Additionally, you will apply GitOps principles for software delivery automation, ensuring that ... Collaborate with DevOps engineers, developers, and system administrators to ensure effective issue ...

Centstone

Help Desk Support

Denver, CO · On-site

$21 - $28.75/hr

Salesforce Administrator Certification (completed or in progress). * Experience supporting enterprise SaaS applications. * Familiarity with Salesforce Service Cloud or Help Desk environments.

STI

Help Desk Technician

Golden, CO · On-site

$20.75 - $28/hr

Install, configure, maintain and upgrade PC software. * Tier 1 Networking and troubleshooting as well as support Qualifications for Help Desk Technician * Experience working in a help desk ...

Fortidia US

Help Desk Specialist

Lakewood, CO · On-site

$25/hr

Software Support & System Expertise Establish yourself as a subject matter expert in our print and ... Help desk experience with demonstrated technical troubleshooting proficiency. * Experience ...

nLeague Services Inc

Help Desk Analyst

Denver, CO · On-site

$21 - $28.75/hr

Help Desk Analyst Department: CO OIT Location: 601 East 18th Avenue Suite 250 Denver, Colorado ... Diagnoses and resolves PC and simple software problems using a variety of diagnostic tools; uses ...

eCom Solutions Inc

Help Desk Support I

Golden, CO · On-site

$20.75 - $28/hr

Job Summary : eCom Solutions Inc is seeking a Help Desk Support I to provide technical assistance and support for computer systems and software applications. The role involves managing help desk ...

FHR

A48-Help Desk Technician 48

Golden, CO · On-site

$20.75 - $28/hr

Install, configure, maintain and upgrade PC software. Tier 1 Networking and troubleshooting as well as support Qualifications for Help Desk Technician Experience working in a help desk environment ...

next page

Showing results 1-20

All JobsHelp Desk Software Administrator JobsHelp Desk Software Administrator Jobs in Colorado

Help Desk Software Administrator information

What is the difference between Help Desk Software Administrator vs Help Desk Technician?

AspectHelp Desk Software AdministratorHelp Desk Technician
CredentialsIT certifications (e.g., CompTIA A+, Network+), experience with help desk softwareBasic IT certifications, technical support training
Work EnvironmentAdministering help desk systems, configuring software, managing user accessProviding technical support, troubleshooting end-user issues
Employer & IndustryIT departments, service providers, large organizationsHelp desks, customer support centers, small to medium businesses
Search & Comparison IntentUnderstanding system administration roles, software managementTechnical support tasks, troubleshooting skills

The Help Desk Software Administrator focuses on managing and configuring help desk software systems, ensuring smooth operation and user management. In contrast, Help Desk Technicians primarily provide direct technical support to end-users, troubleshooting hardware and software issues. Both roles are essential in IT support but differ in responsibilities and focus areas.

Help Desk Software Administrator jobs near you

Systems Analyst II - IT Help Desk

Durango, CO • On-site

NEOGOV
Software Development • 501 - 1,000 employees
Learn more about NEOGOVexternal

Full-time

Re-posted 16 days ago

Job description

Job Summary:
NEOGOV is a company that provides software solutions for public sector organizations, and they are seeking a Systems Analyst II for their IT Help Desk. In this role, you will be the primary point of contact for City staff regarding technology issues, providing hands-on IT support and systems analysis while managing devices and applications across various City departments.
Responsibilities:
• Administer Help Desk Operations: Oversee the City’s help desk software and serve as one of the main contacts for IT support. You’ll deliver timely and effective assistance, provide training, and contribute to the IT knowledge base for both end users and IT staff.
• Provide Advanced IT Support: Troubleshoot and resolve a wide range of hardware, software, and application issues for staff across all City departments.
• Manage End-User Devices and Systems: Configure, deploy, and maintain end-user workstations and peripherals, including PCs, Macs, printers, IP phones, mobile devices (iOS/Android), and conferencing equipment. Many deployments require travel to other City departments using a City vehicle. You’ll use Microsoft Endpoint Configuration Manager and Intune to keep devices updated, secure, and reliable.
• Handle Hardware and Asset Management: Coordinate the purchase, deployment, and replacement of hardware. Assist the Business Applications Manager and IT Director with the Technology Replacement Fund, including maintaining the computer inventory and tracking departmental contributions.
• Strengthen System Security and Maintenance: Manage patches, applications, and endpoint protection software to maintain a secure environment.
• Participate in Technology Projects: Contribute to the research, evaluation, and implementation of new technologies and help drive continuous improvement across the IT department.
• Collaborate and Communicate: Work closely with users, vendors, and fellow IT team members to understand needs, solve problems, and provide excellent customer service. You’ll also participate in the IT on-call rotation to provide 24/7 technical support.
Qualifications:
Required:
• Bachelor’s degree with coursework in Management Information Systems, Computer Science, Geographic Information Systems (GIS), Business Administration, or a related field.
• Four years of experience in supporting desktops, laptops, tablets, servers, and information systems, or an equivalent combination of education, training, and experience.
• A valid state driver’s license.
Company:
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety. Founded in 1999, the company is headquartered in El Segundo, USA, with a team of 501-1000 employees. The company is currently Late Stage.

Apply