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Help Desk Software Administrator Jobs in Colorado

Infojini Inc

Help Desk Support

Lakewood, CO

$20 - $27/hr

Installs, maintains and supports computer software on desktop computers following defined ... Share information and ideas, communicate constructively about issues and problems, and help to ...

KPA

Help Desk Technician

Lafayette, CO · On-site

$20.75 - $28/hr

Software, Consulting, and Training. Since 1986, KPA has helped automotive businesses navigate the ... As a member of the Information Technology team, the Help Desk Technician supports company-managed ...

KPA

Help Desk Technician

Lafayette, CO · On-site

$20.75 - $28/hr

Software, Consulting, and Training. Since 1986, KPA has helped automotive businesses navigate the ... As a member of the Information Technology team, the Help Desk Technician supports company-managed ...

Ask IT consulting

Help Desk Support I

Denver, CO · On-site

$20.50 - $27.75/hr

Position: Help Desk Support I Client: OIT Location: Denver, Colorado 8020 REQ ID: RQS2017-7111 ... and software, customer service skills and knowledge of answering phones in a call center ...

Delta Health

Help Desk Technician - 1

Delta, CO · On-site

$25.42 - $36.45/hr

Provide prompt, professional support for hardware, software, network, and mobile device issues ... Previous Help Desk or Technical Support experience. * Healthcare IT experience. * CompTIA A ...

Ask IT consulting

Help desk Technician

Denver, CO · On-site

$20.50 - $27.75/hr

The Help Desk Support Support Technician I position delivers support to end users to assist in ... This includes troubleshooting applications and software for all customers. The position resides ...

KPA

Help Desk Technician

Lafayette, CO

$20.75 - $28/hr

Software, Consulting, and Training. Since 1986, KPA has helped automotive businesses navigate the ... As a member of the Information Technology team, the Help Desk Technician supports company-managed ...

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Help Desk Software Administrator information

What is the difference between Help Desk Software Administrator vs Help Desk Technician?

AspectHelp Desk Software AdministratorHelp Desk Technician
CredentialsIT certifications (e.g., CompTIA A+, Network+), experience with help desk softwareBasic IT certifications, technical support training
Work EnvironmentAdministering help desk systems, configuring software, managing user accessProviding technical support, troubleshooting end-user issues
Employer & IndustryIT departments, service providers, large organizationsHelp desks, customer support centers, small to medium businesses
Search & Comparison IntentUnderstanding system administration roles, software managementTechnical support tasks, troubleshooting skills

The Help Desk Software Administrator focuses on managing and configuring help desk software systems, ensuring smooth operation and user management. In contrast, Help Desk Technicians primarily provide direct technical support to end-users, troubleshooting hardware and software issues. Both roles are essential in IT support but differ in responsibilities and focus areas.

Help Desk Software Administrator jobs near you

Help Desk Representative (Hybrid)

Centennial, CO • On-site, Remote

Brakes Plus
Automotive Repair and Maintenance • 201 - 500 employees
Learn more about Brakes Plusexternal

$40K - $60K/yr

Full-time

Posted 10 days ago

Key responsibilities

  • Respond to phone calls and emails from employees to provide basic technical assistance with computer systems, components, and internal software.

  • Oversee the daily performance of computer systems and report issues to Tier 2 (IT) as needed.

  • Set up equipment for employee use, including installing cables, operating systems, and software, and perform minor hardware repairs.

Brakes Plus rating

6.0

Company rating: 6.0 out of 10

Based on 21 frontline employees who took The Breakroom Quiz

257th of 375 rated vehicle maintenance

Job description

Company Description
Since our very first Brakes Plus opening in 1990, and now with nearly 100 locations across 6 states, Brakes Plus has been providing our customers with the superior products they need and the unmatched customer service they have come to expect. As one of the fastest growing FULL-SERVICE automotive companies, we are continuously opening new stores in each of these regions while maintaining the family values and standards that the company was founded on.
Every action we take and every decision we make is guided by our mission, which is: To give each customer the assurance that their car is well-maintained by providing the highest quality automotive products and services delivered quickly and conveniently in a superior environment by a friendly, professional staff emphasizing integrity in every action.
Job Description
Brakes Plus is looking to fill a Help Desk Representative (Tier1) position. We are looking for a person with interest to grow and learn about different technologies. Position includes responding to phone calls and e-mails from internal employees with technical questions. We require basic experience with computers and components. Looking for an eager person wanting to learn. The Help Desk Representative will provide basic Tier 1 technical assistance to computer system, components, users, and answer questions or resolve technical problems for employees via telephone from a remote location. This includes providing assistance concerning the point of sales system, and internal website. Will work to delegate HelpDesk tickets outside Tier1 (Helpdesk), to Tier 2 (IT) as needed. The Help Desk responds to and is governed by IT leadership.
  • You are expected to be available to work nights and weekends in alignment with the predetermined on-call schedule.
  • You must be proficient in use of computers and software such as Microsoft Word, Excel, File Explorer, Microsoft Windows, Etc.

Qualifications
Responsibilities:
  • Oversee the daily performance of computer systems. Report problems back to Tier2 (IT) as needed.
  • Answer user inquiries to resolve problems.
  • Observe computers systems and networks are functioning properly, looking for errors and bugs. Reporting any issues back to Tier2.
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
  • Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
  • Assist in other area of the IT team when needed.
  • Customer service orientation-proactively assist employees in a professional, friendly manner in order to create the best possible experience by building relationships, understanding quality standards for service, and utilizing customer needs assessments
  • Communication-express ideas clearly in both written and verbal correspondence, listen effectively, and share information appropriately with persons inside and outside the organization
  • Dependable-be reliable, responsible, and utilize good judgment in fulfilling obligations

Qualifications
• High school or equivalent (Preferred)
• Customer service: 1 year (Preferred)
• US work authorization
• Basic experience with computer and network components fundamentals
Additional Information
Benefits:
Brakes Plus provides a large selection of benefits that help protect the health, wealth, and well-being of you and your family. This comprehensive benefits program helps you create the best benefits program to fit your needs and lifestyle. NO SUNDAYS, COMPETITIVE PAY and ADVANCEMENT OPPORTUNITIES.
Join a growing business that believes in creating opportunities for ALL employees. Brakes Plus is always looking for quality individuals to join our team!
HYRBID! Minimum 3 days in office!
Compensation: $40,000-$60,000 Annual Salary
All your information will be kept confidential according to EEO guidelines.
Work Opportunity Tax Credits - Brakes Plus
Brakes Plus participates in the Work Opportunity Tax Credit (WOTC) program, which ADP administers on behalf of the company. Please follow the steps listed below to screen for the WOTC program. We appreciate your cooperation.
Applicant Instructions
  • Open https://tcs.adp.com/mavistac
  • Please answer each question to complete the voluntary screening
  • Eligible applicants will be asked to Electronically Sign and click Submit to complete the screening
  • Ineligible applicants will be asked to click Submit to finish the screening; You will not be asked to electronically sign

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