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Help Desk Software Administrator Jobs in Colorado

Focused HR Solutions

8-11 Help Desk Analyst

Denver, CO · On-site

$25 - $37/hr

Installs, and supports specified software on supported devices following defined procedures ... Proficient (4-6 Years) No Prior Help Desk experience: Novice (1-3 Years) No Associate's Degree ...

Saic

Service Desk Analyst

Colorado Springs, CO · On-site

$40K - $80K/yr

... and self-help tools. * Serve as the first point of contact for handling customer IT-related ... Experience working with incident tracking systems and service desk software. * Ability to ...

SAIC

Service Desk Analyst

Colorado Springs, CO

$40K - $80K/yr

... and self-help tools. * Serve as the first point of contact for handling customer IT-related ... Experience working with incident tracking systems and service desk software. * Ability to ...

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Help Desk Software Administrator information

What is the difference between Help Desk Software Administrator vs Help Desk Technician?

AspectHelp Desk Software AdministratorHelp Desk Technician
CredentialsIT certifications (e.g., CompTIA A+, Network+), experience with help desk softwareBasic IT certifications, technical support training
Work EnvironmentAdministering help desk systems, configuring software, managing user accessProviding technical support, troubleshooting end-user issues
Employer & IndustryIT departments, service providers, large organizationsHelp desks, customer support centers, small to medium businesses
Search & Comparison IntentUnderstanding system administration roles, software managementTechnical support tasks, troubleshooting skills

The Help Desk Software Administrator focuses on managing and configuring help desk software systems, ensuring smooth operation and user management. In contrast, Help Desk Technicians primarily provide direct technical support to end-users, troubleshooting hardware and software issues. Both roles are essential in IT support but differ in responsibilities and focus areas.

Help Desk Software Administrator jobs near you

IT Help Desk Technician

Rifle, CO • On-site

Grand River Health Main Campus
501 - 1,000 employees
Learn more about Grand River Health Main Campusexternal

$20.43 - $29.76/hr

Full-time, Per diem

Re-posted 11 days ago

Job description

IT Help Desk

PRN, Days
Grand River Health | Rifle, CO

At Grand River, we are more than a hospital - we are neighbors taking care of neighbors proudly serving residents of Western Colorado and beyond. Our supportive culture is built on respect, friendliness, and a shared commitment to exceptional patient care.

What You’ll Do

 

The Help Desk Technician’s role is to provide customer support and technical assistance to customers who are using software, hardware or other computer systems and need help completing a business task or troubleshooting problems through diagnostic tests.  Support and Technical assistance can be provided by telephone, chat, email, ticket, remote access to their computers or hands-on help in person.  Identifies and learns appropriate software and hardware used and supported by Grand River Hospital District (GRHD).

  • Tasks include fielding incoming requests from customers by telephone, email or the ticketing system in a professional and courteous manner.
  • Main area of ticket responsibility includes routine issues (e.g. password resets, create new network users accounts, updates users network access, creates email distribution lists, installs or move workstations, printers, copiers, scanners, telephones, and hardware repairs).
  • Documents all pertinent customer identification information including name, department, phone number and the nature of the problem or issue.
  • Documents help desk problem solving processes and activities in ticket. 
  • Performs post-resolution follow-ups.
  • Participates in maintaining equipment inventory and asset tagging GRH’s equipment.
  • Install desktop software applications as needed. 
  • Create or maintain desktop Image. 
  • Apply Microsoft patches, Antivirus and SafeEnd protection to the workstations.  
  • Prioritizes and escalates problems to the appropriate technician as necessary.
 

Who We’re Looking For

  • Associate’s degree in computer science or related field preferred.
  • 0–2 years of professional experience in a similar role preferred.
  • Experience in the healthcare industry is preferred.
  • Familiarity with Windows and MAC operating systems.
  • Some application support experience, including virus protection and remediation of infected workstations, preferred.
  • Hardware troubleshooting experience preferred.
  • On-call response required within one hour at Grand River Hospital District, 501 Airport Road, Rifle, CO 81650.

  

What We Offer


Our total rewards package includes

  • Pay Range: $20.43 - $29.76/hour (based on experience)
  • Shift Differentials: $2–$4/hour for nights and weekends
  • PRN Differential: 10% differential in addition to base rate salary
  • Perks: Flexible scheduling, employee assistance program, access to outdoor recreation, and more!

Compensation may vary outside this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience.

Position is open until filled unless posted otherwise.

Why Join Grand River Health?
As a special taxing district, we are accountable to our community, allowing us to prioritize exceptional patient-centered care over financial bottom lines. Our main hospital campus is located in picturesque Rifle, Colorado with twenty-five beds providing a wide range of services, along with a long-term care center and a satellite campus. While the secret is out that this is a great place to live, the atmosphere of a caring and friendly community has been preserved amidst a steady growth of population.

OUR MISSION:
To improve the health and well-being of the communities we serve.

OUR VISION:
To be our communities’ first choice in quality healthcare.

Apply