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Help Desk Security Jobs (NOW HIRING)

C3EL

Senior Help Desk Manager Security Clearance: Secret Location: Fort Shafter Flats, HI (Due to the nature of the work and contract requirements, U.S. Citizenship is required.) Description: C3EL is ...

vTech Solution

Help Desk Analyst

Trenton, NJ · On-site

$20.50 - $28/hr

Job Title: Help Desk Analyst Location: Hybrid (Trenton, NJ) Job Type: Contract - 6 Months ... Managed Security Services : Implementing zero-trust security frameworks to prevent cyber threats in ...

nLeague

Help Desk Representative

Nashville, TN · On-site

$17 - $21.75/hr

Learn and follow Help Desk procedures, security requirements, and established processes. * Take part in training, knowledge sharing, and efforts to improve how the Help Desk works. * Support your ...

FLEXTECS LLC

Help Desk

Atlanta, GA · On-site

$18.50 - $25.25/hr

The Help Desk Analyst troubleshoots hardware and software issues, documents support activities ... security issues to senior IT personnel. This position is focused on end-user support and ...

Dakota Supply Group

Help Desk Manager

Fargo, ND · On-site

$83K - $139K/yr

Ensure help desk practices follow appropriate security, compliance, change management, and access control standards. * Provide technical coaching to help team members improve troubleshooting skills ...

Mavensoft Technologies

Help Desk Technician

Nashville, TN · On-site

$19.25 - $26/hr

Follow established Help Desk procedures, IT security requirements, and organizational processes. * Participate in training, knowledge sharing, and continuous improvement initiatives. * Collaborate ...

Dakota Supply Group

Help Desk Manager

Plymouth, MN · On-site

$83K - $139K/yr

Ensure help desk practices follow appropriate security, compliance, change management, and access control standards. * Provide technical coaching to help team members improve troubleshooting skills ...

RPMGlobal

The Help Desk Lead manages global authentication support operations and leads a technical help desk ... Required Security Clearance * Active Top Secret/SCI #J-18808-Ljbffr

Dsg-108ea1e0

Help Desk Manager

Plymouth, MN · On-site

$83K - $139K/yr

Ensure help desk practices follow appropriate security, compliance, change management, and access control standards. * Provide technical coaching to help team members improve troubleshooting skills ...

Rigil Corporation

Help Desk Technician

Kings Bay, GA · On-site

$20 - $27/hr

Secret The Help Desk Technician will provide support services in IT security and business technologies. Responsibilities: As a Help Desk Technician you will: * Provide immediate, real-time assistance ...

Prescient Edge

Help Desk Lead

Doral, FL · On-site

Job Title Help Desk Lead Location Doral, FL 33122 US (Primary) Category Intelligence Job Type Full-Time Career Level Staff Education Bachelor's Degree Travel Security Clearance Required TS/SCI ...

3 Reasons Consulting

Help Desk Technician

Falls Church, VA · On-site

$60K - $70K/yr

Active DoD Secret Security Clearance Position Summary 3 Reasons Consulting is seeking a Help Desk Technician to provide technical support services in Falls Church, VA . This role is critical in ...

New

Arena Technical Resources

Help Desk Analyst

Quantico, VA · On-site

$25 - $30/hr

Our Help Desk Analyst Tier 1 must have: - Security Clearance Level: Active Top Secret clearance required. - Required Experience: 2+ years of IT support experience in a Help Desk environment ...

Helm Point Solutions

Help Desk Specialist

Columbia, MD · On-site

Helm Point Solutions is a woman-owned cybersecurity and physical security firm supporting the nation's most critical systems and infrastructure. We're seeking Help Desk Specialists to support a ...

Prescient Edge

Help Desk Lead

Miami, FL · On-site

Job Title Help Desk Lead Location Doral, FL 33122 US (Primary) Category Intelligence Job Type Full-Time Career Level Staff Education Bachelor's Degree Travel Security Clearance Required TS/SCI ...

RPMGlobal

NY · On-site

The Help Desk Lead manages global authentication support operations and leads a technical help desk ... Required Security Clearance * Active Top Secret/SCI #J-18808-Ljbffr

Helm Point Solutions

Help Desk Specialist

Columbia, MD · On-site

Helm Point Solutions is a woman-owned cybersecurity and physical security firm supporting the nation's most critical systems and infrastructure. We're seeking Help Desk Specialists to support a ...

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Help Desk Security information

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$12

$23

$33

How much do help desk security jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for help desk security in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What is a Help Desk Security professional?

A Help Desk Security professional is an IT support specialist focused on addressing security-related issues that users encounter. They help resolve problems such as password resets, account lockouts, suspicious emails, and access requests, ensuring that security protocols are followed. These professionals also educate users about cybersecurity best practices and escalate more complex incidents to higher-level security teams. Their work is crucial for maintaining an organization's cybersecurity posture by acting as the first line of defense against threats.

What are the key skills and qualifications needed to thrive as a Help Desk Security professional?

To thrive as a Help Desk Security professional, you need a solid understanding of cybersecurity principles, troubleshooting skills, and often a degree in information technology or a related field. Familiarity with ticketing systems, antivirus software, firewalls, and certifications like CompTIA Security+ or Microsoft Certified: Security, Compliance, and Identity Fundamentals are typically required. Strong communication, problem-solving abilities, and patience are crucial soft skills for effectively assisting users and managing security incidents. These skills ensure prompt resolution of security issues, protect organizational data, and maintain user trust in IT systems.

What are the most common challenges faced in a Help Desk Security role, and how can they be managed?

Help Desk Security professionals often encounter challenges such as handling a high volume of security-related inquiries, managing sensitive information, and staying updated with the latest security threats. Balancing prompt assistance with thorough security protocols is essential. Effective communication skills, regular training on emerging threats, and a clear escalation process help manage these challenges. Collaborating closely with IT and cybersecurity teams also ensures a coordinated response to incidents and helps maintain a secure environment.

What is the difference between Help Desk Security vs Help Desk Technician?

AspectHelp Desk SecurityHelp Desk Technician
CertificationsSecurity+; CompTIA certificationsA+; Network+
Work EnvironmentFocus on security issues, threat mitigationGeneral IT support, troubleshooting hardware/software
Employer & Industry UsageIT security firms, corporate security teamsIT departments, tech support services
Search & Comparison IntentSecurity-focused roles, cybersecurity supportGeneral IT support, troubleshooting

Help Desk Security specialists focus on protecting systems from threats, handling security incidents, and implementing security protocols. Help Desk Technicians provide broader technical support for hardware, software, and network issues. While both roles require technical skills, Help Desk Security emphasizes security certifications and threat mitigation, whereas Help Desk Technicians focus on general IT troubleshooting.

What cities are hiring for Help Desk Security jobs?

Cities with the most Help Desk Security job openings:

What states have the most Help Desk Security jobs?

States with the most job openings for Help Desk Security jobs include:

What are popular job titles related to Help Desk Security jobs?

For Help Desk Security jobs, the most frequently searched job titles are:

Infographic showing various Help Desk Security job openings in the United States as of September 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $48,154 per year, or $23.2 per hour.

Help Desk Lead

Montgomery, AL • On-site

BlueWater Federal Solutions
See more jobs at BlueWater Federal Solutionsexternal

Full-time

Re-posted 16 days ago

Job description

Overview

Bluewater Federal is looking for a Help Desk Lead to support the USAF at Maxwell AFB.

The Base Maintenance (BMx) Family of Systems program provides critical lifecycle support for enterprise U.S. Air Force logistics and maintenance systems that enable global mission readiness and sustainment operations.


Responsibilities
  • Manage Level I, II, and III help desk support for all BMx systems.
  • Oversee ticket intake, triage, escalation, and queue performance.
  • Monitor response-time compliance and operational support metrics.
  • Coordinate issue resolution with technical and functional teams.
  • Handle CAT I escalation procedures and outage communications.
  • Review recurring issues and help prioritize the backlog.
  • Support operational continuity during surge events and mission-critical incidents.

Qualifications
  • 7+ years in Help Desk management and experience in supporting enterprise operational systems.
  • Must have an active Secret clearance.
  • Experience in ITSM/ticketing systems, incident management, escalation coordination, operational reporting, help desk governance, and Agile sustainment integration.
  • ITIL Foundation and Security+ certs are preferred.

BlueWater Federal is proud to be an Equal Opportunity Employer.  All qualified candidates will be considered without regard to race, color, religion, national origin, age, disability, sexual orientation, gender identity, status as a protected veteran, or any other characteristic protected by law. BlueWater Federal is a VEVRAA federal contractor and we request priority referral of veterans.

Qualifications:
  • 7+ years in Help Desk management and experience in supporting enterprise operational systems.
  • Must have an active Secret clearance.
  • Experience in ITSM/ticketing systems, incident management, escalation coordination, operational reporting, help desk governance, and Agile sustainment integration.
  • ITIL Foundation and Security+ certs are preferred.

BlueWater Federal is proud to be an Equal Opportunity Employer.  All qualified candidates will be considered without regard to race, color, religion, national origin, age, disability, sexual orientation, gender identity, status as a protected veteran, or any other characteristic protected by law. BlueWater Federal is a VEVRAA federal contractor and we request priority referral of veterans.

Education:UNAVAILABLEEmployment Type: FULL_TIME

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