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Help Desk Security Jobs (NOW HIRING)

ResolveSoft Inc

$55K - $70K/yr

The Help Desk Lead ensures professional, courteous, and timely resolution of IT issues while maintaining compliance with policies and security standards. Responsibilities * Provide overall leadership ...

Solaris Health Holdings

Help Desk Manager

Westchester, IL · On-site

$72K - $94K/yr

Ensure compliance with organizational policies, security standards, regulatory requirements, and IT ... Manage Help Desk resources, software tools, and technology assets while identifying opportunities ...

New

Centstone

Help Desk Technician

Hartford, CT · On-site

$20 - $25/mo

Follow IT support protocols, security procedures, and record retention requirements Required Skills * Minimum 1+ year of IT Support or Help Desk experience required * Experience with PC hardware and ...

vTech Solution

Help Desk Coordinator

Trenton, NJ · On-site

Job Title: Help Desk Coordinator Location: Hybrid (Trenton, NJ) Job Type: Contract - 4 Months ... Managed Security Services : Implementing zero-trust security frameworks to prevent cyber threats in ...

S2Technologies

Help Desk Specialist

Washington, DC · On-site

Position Title: Help Desk Specialist Position Overview: S2Technologies is seeking a Help Desk ... Ability to maintain secure systems and communications in accordance with DoD security policies and ...

S2Technologies

Help Desk Specialist

Washington, DC · On-site

$70K - $88K/yr

Help Desk Specialist Position Overview: is seeking a Help Desk Specialist to provide hands-on ... DoD or federal IT support experience preferred Required Security Clearance: * Top Secret (TS) with ...

Omniscius Consulting

Help Desk Technician

Orlando, FL · On-site

$18.75 - $25.25/hr

The Help Desk Technician shall provide phone and onsite support for headquarters personnel and ... Active DoD Secret Security Clearance * A+ Certification Powered by JazzHR lJ0e9q1jx8

BTI

Help Desk Manager

Washington, DC · On-site

Ensure Enterprise Help Desk operations comply with EEOC policies, contractual requirements, information security procedures, and applicable quality standards. Education Requirements * Bachelor ...

Apex Systems

Help Desk

Salt Lake City, UT · On-site

$19.25 - $26.25/hr

Technical Skills: Must possess security certifications or be in the process of obtaining them ... support and help desk functions. Additional Skills: The role requires the ability to manage ...

BTI

Help Desk Manager

Washington, DC · On-site

Ensure Enterprise Help Desk operations comply with EEOC policies, contractual requirements, information security procedures, and applicable quality standards. Education Requirements * Bachelor ...

DatamanUSA, LLC

Help Desk Technician

Nashville, TN · On-site

$19.25 - $26/hr

... Desk procedures, security requirements, and established processes. *) Take part in training, knowledge sharing, and efforts to improve how the Help Desk works. *) Support your teammates and ...

nLeague Services

Help Desk Representative

Nashville, TN · On-site

$17 - $21.75/hr

Learn and follow Help Desk procedures, security requirements, and established processes. * Take part in training, knowledge sharing, and efforts to improve how the Help Desk works. * Support your ...

Base2 Solutions

Help Desk Lead

Miami, FL · On-site

Help Desk Lead Base-2 Solutions is seeking a Help Desk Lead to support USSOUTHCOM J26 ENHANCED ... Required Security Clearance * Active Top Secret/SCI

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Help Desk Security information

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How much do help desk security jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for help desk security in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What is a Help Desk Security professional?

A Help Desk Security professional is an IT support specialist focused on addressing security-related issues that users encounter. They help resolve problems such as password resets, account lockouts, suspicious emails, and access requests, ensuring that security protocols are followed. These professionals also educate users about cybersecurity best practices and escalate more complex incidents to higher-level security teams. Their work is crucial for maintaining an organization's cybersecurity posture by acting as the first line of defense against threats.

What are the key skills and qualifications needed to thrive as a Help Desk Security professional?

To thrive as a Help Desk Security professional, you need a solid understanding of cybersecurity principles, troubleshooting skills, and often a degree in information technology or a related field. Familiarity with ticketing systems, antivirus software, firewalls, and certifications like CompTIA Security+ or Microsoft Certified: Security, Compliance, and Identity Fundamentals are typically required. Strong communication, problem-solving abilities, and patience are crucial soft skills for effectively assisting users and managing security incidents. These skills ensure prompt resolution of security issues, protect organizational data, and maintain user trust in IT systems.

What are the most common challenges faced in a Help Desk Security role, and how can they be managed?

Help Desk Security professionals often encounter challenges such as handling a high volume of security-related inquiries, managing sensitive information, and staying updated with the latest security threats. Balancing prompt assistance with thorough security protocols is essential. Effective communication skills, regular training on emerging threats, and a clear escalation process help manage these challenges. Collaborating closely with IT and cybersecurity teams also ensures a coordinated response to incidents and helps maintain a secure environment.

What is the difference between Help Desk Security vs Help Desk Technician?

AspectHelp Desk SecurityHelp Desk Technician
CertificationsSecurity+; CompTIA certificationsA+; Network+
Work EnvironmentFocus on security issues, threat mitigationGeneral IT support, troubleshooting hardware/software
Employer & Industry UsageIT security firms, corporate security teamsIT departments, tech support services
Search & Comparison IntentSecurity-focused roles, cybersecurity supportGeneral IT support, troubleshooting

Help Desk Security specialists focus on protecting systems from threats, handling security incidents, and implementing security protocols. Help Desk Technicians provide broader technical support for hardware, software, and network issues. While both roles require technical skills, Help Desk Security emphasizes security certifications and threat mitigation, whereas Help Desk Technicians focus on general IT troubleshooting.

What cities are hiring for Help Desk Security jobs?

Cities with the most Help Desk Security job openings:

What states have the most Help Desk Security jobs?

States with the most job openings for Help Desk Security jobs include:

What are popular job titles related to Help Desk Security jobs?

For Help Desk Security jobs, the most frequently searched job titles are:

Infographic showing various Help Desk Security job openings in the United States as of September 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $48,154 per year, or $23.2 per hour.

Help Desk Lead

Montgomery, AL • On-site

American Ops
See more jobs at American Opsexternal

Other

Posted 11 days ago

Job description

Manages integrated BMx Level I, II, and III Help Desk operations supporting operational sustainment, user support, escalation governance, deficiency management, response‑time compliance, and operational reporting activities. The Help Desk Lead governs ticket intake, triage, queue management, escalation coordination, operational communication, and Help Desk metrics tracking across FMxC2, IMDS/IMDS-MSM, FEM, and PAMS.

This role coordinates closely with Product Owners, Scrum Masters, Functional SMEs, DevSecOps personnel, Cybersecurity personnel, and Independent Test Teams to ensure Help Desk deficiencies, recurring incidents, operational pain points, and sustainment trends are integrated into backlog refinement and modernization prioritization activities. The Help Desk Lead also governs CAT I escalation activities, response‑time management, operational communication during outages, and sustainment coordination during surge events.

Within BMx, the Help Desk Lead supports mission continuity by ensuring operational issues affecting maintenance scheduling, PMEL operations, calibration visibility, readiness reporting, or logistics workflows are escalated and resolved rapidly.

Requirements

Must possess DoD Secret Clearance.

Technical Skills
  • ITSM/ticketing systems
  • Incident management
  • Escalation coordination
  • Operational reporting
  • Help Desk governance
  • Agile sustainment integration
Certifications
  • ITIL Foundation
  • Security+
Experience
  • 7+ years Help Desk management.
  • Experience supporting enterprise operational systems.
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