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Help Desk Security Jobs in Florida (NOW HIRING)

First Coast Security

Help Desk Technician

Tampa, FL · On-site

$19 - $25.50/hr

Description First Coast Security is seeking an Entry-Level Help Desk Technician to join our team. In this role, you will work remotely to provide technical support to our employees and clients. As a ...

Omniscius Consulting

Help Desk Technician

Orlando, FL · On-site

$18.75 - $25.25/hr

The Help Desk Technician shall provide phone and onsite support for headquarters personnel and ... Active DoD Secret Security Clearance * A+ Certification Powered by JazzHR lJ0e9q1jx8

Base2 Solutions

Help Desk Lead

Miami, FL · On-site

Help Desk Lead Base-2 Solutions is seeking a Help Desk Lead to support USSOUTHCOM J26 ENHANCED ... Required Security Clearance * Active Top Secret/SCI

Prescient Edge

Help Desk Lead

Doral, FL · On-site

Job Title Help Desk Lead Location Doral, FL 33122 US (Primary) Category Intelligence Job Type Full-Time Career Level Staff Education Bachelor's Degree Travel Security Clearance Required TS/SCI ...

Prescient Edge

Help Desk Lead

Miami, FL · On-site

Job Title Help Desk Lead Location Doral, FL 33122 US (Primary) Category Intelligence Job Type Full-Time Career Level Staff Education Bachelor's Degree Travel Security Clearance Required TS/SCI ...

HHM CPAs

Help Desk Specialist

Pensacola, FL · On-site

$52K - $55K/yr

Help Desk Specialist I HHM CPAs is seeking a Help Desk Specialist to provide first-level technical ... Support password resets, multi-factor authentication, and basic security requests. * Configure and ...

SOSi

Help Desk Lead

Miami, FL · On-site

We deliver tailored solutions, tested leadership, and trusted results to enable national security missions worldwide. This position is contingent upon contract award SOSi is seeking a Help Desk Lead ...

SOSi

Help Desk Lead

Doral, FL

We deliver tailored solutions, tested leadership, and trusted results to enable national security missions worldwide. **This position is contingent upon contract award** SOSi is seeking a Help Desk ...

HHM CPAs

Help Desk Specialist

Pensacola, FL

Help Desk Specialist I HHM CPAs is seeking a Help Desk Specialist to provide first-level technical ... Support password resets, multi-factor authentication, and basic security requests. * Configure and ...

TrovaSearch

Help Desk Supervisor

Orlando, FL

Position Summary The IT Help Desk Supervisor is a working supervisor role that combines hands-on ... Firewalls, VPNs, and basic network security concepts. * Backup, recovery, and basic virtualization ...

SOSi

Help Desk Lead

Doral, FL · On-site

We deliver tailored solutions, tested leadership, and trusted results to enable national security missions worldwide. **This position is contingent upon contract award** SOSi is seeking a Help Desk ...

SOSi

Help Desk Lead

Doral, FL · On-site

We deliver tailored solutions, tested leadership, and trusted results to enable national security missions worldwide. **This position is contingent upon contract award** SOSi is seeking a Help Desk ...

SOSi

Help Desk Lead

Doral, FL · On-site

We deliver tailored solutions, tested leadership, and trusted results to enable national security missions worldwide. **This position is contingent upon contract award** SOSi is seeking a Help Desk ...

SOS International LLC

Help Desk Lead

Miami, FL · On-site

We deliver tailored solutions, tested leadership, and trusted results to enable national security missions worldwide. This position is contingent upon contract award SOSi is seeking a Help Desk Lead ...

Base-2 Solutions, LLC

Help Desk Lead

Doral, FL · On-site

Required Security Clearance: Top Secret/SCI * Location: Doral, FL * Work Type: On-Site * Shift ... The Help Desk Lead manages global authentication support operations and leads a technical help desk ...

Leidos

Help Desk Administrator

Orlando, FL · On-site

$50K - $91K/yr

The help desk specialist will be responsible for logging all calls in the ticketing system and ... CompTIA Security+ required * Must have a desire to learn and work within a team environment and ...

No Limit Technology

Help Desk Analyst

Miami, FL · On-site

$30/hr

... security using Intune. You'll play a key role in ensuring a seamless user experience across ... help desk or IT support experience.\n Strong hands\-on experience with Microsoft Intune and ...

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Help Desk Security information

What is a Help Desk Security professional?

A Help Desk Security professional is an IT support specialist focused on addressing security-related issues that users encounter. They help resolve problems such as password resets, account lockouts, suspicious emails, and access requests, ensuring that security protocols are followed. These professionals also educate users about cybersecurity best practices and escalate more complex incidents to higher-level security teams. Their work is crucial for maintaining an organization's cybersecurity posture by acting as the first line of defense against threats.

What are the key skills and qualifications needed to thrive as a Help Desk Security professional?

To thrive as a Help Desk Security professional, you need a solid understanding of cybersecurity principles, troubleshooting skills, and often a degree in information technology or a related field. Familiarity with ticketing systems, antivirus software, firewalls, and certifications like CompTIA Security+ or Microsoft Certified: Security, Compliance, and Identity Fundamentals are typically required. Strong communication, problem-solving abilities, and patience are crucial soft skills for effectively assisting users and managing security incidents. These skills ensure prompt resolution of security issues, protect organizational data, and maintain user trust in IT systems.

What are the most common challenges faced in a Help Desk Security role, and how can they be managed?

Help Desk Security professionals often encounter challenges such as handling a high volume of security-related inquiries, managing sensitive information, and staying updated with the latest security threats. Balancing prompt assistance with thorough security protocols is essential. Effective communication skills, regular training on emerging threats, and a clear escalation process help manage these challenges. Collaborating closely with IT and cybersecurity teams also ensures a coordinated response to incidents and helps maintain a secure environment.

What is the difference between Help Desk Security vs Help Desk Technician?

AspectHelp Desk SecurityHelp Desk Technician
CertificationsSecurity+; CompTIA certificationsA+; Network+
Work EnvironmentFocus on security issues, threat mitigationGeneral IT support, troubleshooting hardware/software
Employer & Industry UsageIT security firms, corporate security teamsIT departments, tech support services
Search & Comparison IntentSecurity-focused roles, cybersecurity supportGeneral IT support, troubleshooting

Help Desk Security specialists focus on protecting systems from threats, handling security incidents, and implementing security protocols. Help Desk Technicians provide broader technical support for hardware, software, and network issues. While both roles require technical skills, Help Desk Security emphasizes security certifications and threat mitigation, whereas Help Desk Technicians focus on general IT troubleshooting.

What cities in Florida are hiring for Help Desk Security jobs?

Cities in Florida with the most Help Desk Security job openings:

Infographic showing various Help Desk Security job openings in Florida as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.

Help Desk Technician

Tampa, FL • On-site

First Coast Security
See more jobs at First Coast Securityexternal

$19 - $25.50/hr

Full-time

Re-posted 18 hours ago

First Coast Security rating

5.3

Company rating: 5.3 out of 10

Based on 58 frontline employees who took The Breakroom Quiz

Job description

Description

First Coast Security is seeking an Entry-Level Help Desk Technician to join our team. In this role, you will work remotely to provide technical support to our employees and clients. As a Help Desk Technician, you will be responsible for troubleshooting and resolving technical issues, providing excellent customer service, and maintaining accurate records of all support requests. This is a full-time position offering a collaborative and dynamic work environment. If you are passionate about technology and enjoy helping others, we encourage you to apply.

Responsibilities:
  • Provide technical support to employees and clients via phone, email, and remote access
  • Troubleshoot and resolve technical issues related to hardware, software, and network connectivity
  • Document all support requests and resolutions in a timely and accurate manner
  • Escalate complex issues to senior technicians or other IT staff as needed
  • Assist with the installation, configuration, and maintenance of hardware and software
  • Provide excellent customer service and ensure timely resolution of all support requests
Requirements:
  • Strong understanding of computer hardware, software, and network connectivity
  • Experience with Windows operating systems and Microsoft Office applications
  • Excellent problem-solving and analytical skills
  • Strong communication and customer service skills
  • Ability to work independently and manage multiple tasks simultaneously
  • Experience with remote support tools and ticketing systems is a plus

What First Coast Security employees say

Pay

Benefits

Hours and flexibility

Workplace

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