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Help Desk Security Jobs (NOW HIRING)

Aep

Security Specialist Associate - Principle

Columbus, OH · On-site

$74K - $128K/yr

One or more years of experience in system administration, help desk, security (cyber or physical) or NERC-CIP compliance in addition to any experience identified above. Security Specialist Senior ...

New

Audacia Solutions

Help Desk

Washington, DC

$22.75 - $30.50/hr

Company Description 5 immediate Help Desk and Desktop Support openings with Securities Exchange Commission in D.C. Seeking candidates from entry level to five years experience. Provide technical ...

Audacia Solutions

Help Desk

Washington, DC · On-site

$22.75 - $30.50/hr

Company Description 5 immediate Help Desk and Desktop Support openings with Securities Exchange Commission in D.C. Seeking candidates from entry level to five years experience. Provide technical ...

CPM Holdings, Inc.

Help Desk Manager

Waterloo, IA · On-site

Ensure timely escalations to Infrastructure, Applications, Information Security, and vendors. * Develop and maintain Help Desk procedures, workflows, and knowledge articles. * Ensure support requests ...

CPM Holdings, Inc

Help Desk Manager

Waterloo, IA · On-site

Ensure timely escalations to Infrastructure, Applications, Information Security, and vendors. * Develop and maintain Help Desk procedures, workflows, and knowledge articles. * Ensure support requests ...

CPM Holdings, Inc.

Help Desk Manager

Waterloo, IA · On-site

Ensure timely escalations to Infrastructure, Applications, Information Security, and vendors. * Develop and maintain Help Desk procedures, workflows, and knowledge articles. * Ensure support requests ...

CFS

Help Desk Technician

Keenesburg, CO · On-site

$47K - $58K/yr

... security, and device lifecycle support • Gain exposure to Windows, macOS, iOS, and Android ... help desk work through asset management, procurement, security, and A/V support • Enjoy a stable ...

CFS

Help Desk Technician

Keenesburg, CO

$47K - $58K/yr

... security, and device lifecycle support • Gain exposure to Windows, macOS, iOS, and Android ... help desk work through asset management, procurement, security, and A/V support • Enjoy a stable ...

GDIT

Help Desk Manager

Fort Liberty, NC · On-site

MEANINGFUL WORK AND PERSONAL IMPACT As a Help Desk Manager , the work you'll do at GDIT will be impactful supporting mission of US Army Intelligence and Security Command (INSCOM). * Lead/Deliver:

Info Origin Inc.

Help Desk Representative

Nashville, TN · On-site

$17 - $21.75/hr

Follow Help Desk procedures and security requirements. * Work effectively with customers and team members. Qualifications * Strong problem-solving and communication skills. * Interest in technology ...

First Coast Security

Help Desk Technician

Tampa, FL

$19 - $25.50/hr

Description First Coast Security is seeking an Entry-Level Help Desk Technician to join our team. In this role, you will work remotely to provide technical support to our employees and clients. As a ...

American Operations Corporation

WI · On-site

Security+ Experience * 7+ years Help Desk management. * Experience supporting enterprise operational systems. #J-18808-Ljbffr

New

KBR

Help Desk Manager

Colorado Springs, CO

KBR's National Security Solutions team provides high-end engineering and advanced technology solutions to our customers in the intelligence and national security communities. As a Help Desk Manager ...

KBR, Inc.

Help Desk Manager

Colorado Springs, CO · On-site

KBR's National Security Solutions team provides high-end engineering and advanced technology solutions to our customers in the intelligence and national security communities. As a Help Desk Manager ...

S2Technologies

Help Desk Specialist

Washington, DC · On-site

$70K - $88K/yr

Position Title: Help Desk SpecialistPosition Overview:S2Technologies is seeking a Help Desk ... Ability to maintain secure systems and communications in accordance with DoD security policies and ...

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Help Desk Security information

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$12

$23

$33

How much do help desk security jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for help desk security in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What is a Help Desk Security professional?

A Help Desk Security professional is an IT support specialist focused on addressing security-related issues that users encounter. They help resolve problems such as password resets, account lockouts, suspicious emails, and access requests, ensuring that security protocols are followed. These professionals also educate users about cybersecurity best practices and escalate more complex incidents to higher-level security teams. Their work is crucial for maintaining an organization's cybersecurity posture by acting as the first line of defense against threats.

What are the key skills and qualifications needed to thrive as a Help Desk Security professional?

To thrive as a Help Desk Security professional, you need a solid understanding of cybersecurity principles, troubleshooting skills, and often a degree in information technology or a related field. Familiarity with ticketing systems, antivirus software, firewalls, and certifications like CompTIA Security+ or Microsoft Certified: Security, Compliance, and Identity Fundamentals are typically required. Strong communication, problem-solving abilities, and patience are crucial soft skills for effectively assisting users and managing security incidents. These skills ensure prompt resolution of security issues, protect organizational data, and maintain user trust in IT systems.

What are the most common challenges faced in a Help Desk Security role, and how can they be managed?

Help Desk Security professionals often encounter challenges such as handling a high volume of security-related inquiries, managing sensitive information, and staying updated with the latest security threats. Balancing prompt assistance with thorough security protocols is essential. Effective communication skills, regular training on emerging threats, and a clear escalation process help manage these challenges. Collaborating closely with IT and cybersecurity teams also ensures a coordinated response to incidents and helps maintain a secure environment.

What is the difference between Help Desk Security vs Help Desk Technician?

AspectHelp Desk SecurityHelp Desk Technician
CertificationsSecurity+; CompTIA certificationsA+; Network+
Work EnvironmentFocus on security issues, threat mitigationGeneral IT support, troubleshooting hardware/software
Employer & Industry UsageIT security firms, corporate security teamsIT departments, tech support services
Search & Comparison IntentSecurity-focused roles, cybersecurity supportGeneral IT support, troubleshooting

Help Desk Security specialists focus on protecting systems from threats, handling security incidents, and implementing security protocols. Help Desk Technicians provide broader technical support for hardware, software, and network issues. While both roles require technical skills, Help Desk Security emphasizes security certifications and threat mitigation, whereas Help Desk Technicians focus on general IT troubleshooting.

What cities are hiring for Help Desk Security jobs?

Cities with the most Help Desk Security job openings:

What states have the most Help Desk Security jobs?

States with the most job openings for Help Desk Security jobs include:

What are popular job titles related to Help Desk Security jobs?

For Help Desk Security jobs, the most frequently searched job titles are:

Infographic showing various Help Desk Security job openings in the United States as of September 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $48,154 per year, or $23.2 per hour.

Help Desk & Security Support Technician (Night Shift)

Plano, TX • On-site

NOVO
Finance and Insurance • 201 - 500 employees
Learn more about NOVOexternal

$70K - $90K/yr

Full-time

Medical, PTO

Re-posted 13 days ago

Job description


Position Summary
The Help Desk & Security Support Technician (Overnight Shift) provides after-hours technical support and security monitoring and remediation for our customers and internal systems, with a primary focus on supporting international end users and responding to security-related alerts across global time zones. This role serves as a key overnight support resource, independently handling help desk requests and security incidents to ensure continuous service coverage. The position is critical to maintaining 24/7 customer support, system availability, and cybersecurity posture, with an increased emphasis on incident monitoring, containment, documentation, and timely escalation during overnight hours.
Position Shift Hours: 10 PM - 7 AM
Roles & Responsibilities
End-User & After-Hours Support
  • Serve as the primary point of contact for help desk tickets received during overnight hours.
  • Provide phone and ticket-based support for end users experiencing issues with:
  • Workstations, laptops, mobile devices, and printers
  • Core business applications
  • Microsoft 365 services including email, Microsoft Teams, and collaboration tools
  • Research, troubleshoot, and resolve technical issues independently when possible.
  • Clearly document all troubleshooting steps, actions taken, and outcomes within the help desk ticketing system to support seamless hand off to daytime teams.
  • Communicate professionally and effectively with users, customers, and internal teams during after-hours incidents.

Security Monitoring & Incident Response
  • Monitor and respond to security-related alerts and tickets during overnight hours, including:
  • Phishing and suspicious email reports
  • Suspected account compromise
  • Endpoint and device security alerts
  • MFA and authentication-related issues
  • Perform initial investigation and containment actions such as:
  • Account lockouts and password resets
  • MFA resets or enforcement
  • Device isolation or access restriction, as directed by run books
  • Escalate confirmed or high-risk security incidents in accordance with established incident response and escalation procedures.
  • Maintain heightened security awareness during off-hours, when risk and response time are critical.

Operational Ownership
  • Independently manage workload and prioritize tickets with minimal supervision during overnight shifts.
  • Follow documented run books, standard operating procedures, and escalation paths.
  • Contribute detailed incident notes, summaries, and recommendations for follow-up by engineering or security teams.
  • Assist with user onboarding, offboarding, and emergency access requests that occur outside normal business hours.

Requirements
Required Qualifications
  • High school diploma required; additional technical educationpreferred.
  • 3+ years of experience in an IT help desk, tech support, orsimilar role with the ability to troubleshoot all aspects of computercomponents.
  • Experience supporting Microsoft, Apple and Android environmentsand Microsoft 365/Azure services.
  • Working knowledge of identity and access concepts, includingpasswords, MFA, and account security.
  • Ability to work independently and make sound decisions duringovernight hours.
  • Strong troubleshooting, documentation, and communication skills.
  • Professional, calm demeanor when responding to after-hoursincidents.

Preferred Qualifications
  • Experience handling security-related incidents such as phishing,malware, or account compromise.
  • Familiarity with Microsoft security tooling, including MicrosoftDefender, email security platforms, or endpoint protection solutions.
  • Experience with Active Directory, Azure AD / Microsoft Entra ID.
  • Industry certifications such as CompTIA A+, Security+, orMicrosoft certifications are a plus.

Benefits
What NOVO Offers
  • Health Insurance
  • PTO and Holiday Pay
  • Bonus Program
  • Opportunity for growth
  • Remote Work Opportunity

Apply